Solus Accident Repair Centres jobs

Overview We are looking for a 2nd Line IT Engineer to take ownership of our complex technical issues across our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk plays a vital part in that, keeping our people and sites running every day. The candidate will be reporting into our Service Desk Lead and working across the Service Desk to resolve escalated incidents, support our in-house system Evolve, and guide and develop our 1st line engineers. As our Service Desk grows, this role is fundamental to raising the capability and quality of the service we deliver. Responsibilities What You'll Be Doing: You'll take ownership of complex incidents and service requests escalated from 1st line, supporting colleagues and external clients using Evolve, our in-house body shop system. You'll also support and guide our 1st Line IT Engineers, helping them grow their skills. What You'll Get: You'll join a collaborative team with real influence over how our Service Desk operates, leading on escalations, working hands-on with Microsoft 365, Azure, Entra ID, Intune and networking kit including Meraki, Fortinet and Cisco, and helping shape our documentation, processes and service as we grow. As our 2nd Line IT Engineer you will: - Handle incoming calls and tickets day to day. - Resolve escalated tickets within HaloITSM, our ticketing system. - Provide advanced troubleshooting across hardware, software and networking issues on a wide range of platforms. - Support and guide the 1st Line IT Engineers, sharing knowledge and enabling them to succeed. - Support the starter and leaver process, building and configuring hardware, setting up accounts and managing returns. - Assist with the installation, configuration and ongoing support of IT systems. - Provide on-call support on a shift rota, covering P1 incidents 24/7. - Create and maintain documentation to ensure consistency across the team. - Be an active member of the Solus Service Desk team, learning and collaborating with others. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: - Competitive salary based on location, skills, experience, and qualifications. - Bonus opportunity tied to your performance and the overall success of Solus. - Company pension scheme with employer contributions. - 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. - Save money with up to 40% discount on Aviva products and other retailer discounts. - Share in Aviva's success through the Aviva Save As You Earn scheme. - Supportive policies including parental and carer's leave. - Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Overview We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk is at the front of that, keeping our people and sites running every day. The candidate will be reporting into the Service Desk Lead and working alongside our 1st, 2nd and IT Field Engineers to resolve incidents and service requests, support our in house system, Evolve. As our Service Desk grows, this role is central to delivering the service our people rely on. What You'll Be Doing Supporting 2,500+ users across 40+ sites, you'll be the first point of contact for colleagues and external clients using Evolve, our in-house body shop system, triaging and resolving issues or escalating to our 2nd line team when needed What You'll Get You'll join an experienced, collaborative team working with Microsoft 365, Azure, Intune and HaloITSM, with plenty of variety across hardware, software and networking, and real scope to develop your skills as the Service Desk grows. Responsibilities As our 1st Line IT Engineer you will: - Handle incoming calls and tickets day to day. - Troubleshoot hardware, software and networking issues across a wide range of platforms. - Log, categorise and prioritise tickets within HaloITSM, our ticketing system. - Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries. - Guide users through fixes, create documentation and help improve our technology and processes. - Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly. - Contribute ideas to improve the service desk and share knowledge across the team. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: - Competitive salary based on location, skills, experience, and qualifications. - Bonus opportunity tied to your performance and the overall success of Solus. - Company pension scheme with employer contributions. - 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. - Save money with up to 40% discount on Aviva products and other retailer discounts. - Share in Aviva's success through the Aviva Save As You Earn scheme. - Supportive policies including parental and carer's leave. - Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Overview At Solus, part of the Aviva family, we are continuing to modernise, simplify and strengthen our technology landscape. We are looking for a Solutions Architect who can bring clarity, leadership and technical depth to help shape how our business evolves. About the role As a senior technical leader, you will define and guide the enterprise architecture that underpins our products, platforms and click apply for full job details

Overview We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk is at the front of that, keeping our people and sites running every day. The candidate will be reporting into the Service Desk Lead and working alongside our 1st, 2nd and IT Field Engineers to resolve incidents and service requests, support our in house system, Evolve. As our Service Desk grows, this role is central to delivering the service our people rely on. What You'll Be Doing Supporting 2,500+ users across 40+ sites, you'll be the first point of contact for colleagues and external clients using Evolve, our in-house body shop system, triaging and resolving issues or escalating to our 2nd line team when needed What You'll Get You'll join an experienced, collaborative team working with Microsoft 365, Azure, Intune and HaloITSM, with plenty of variety across hardware, software and networking, and real scope to develop your skills as the Service Desk grows. Responsibilities As our 1st Line IT Engineer you will: - Handle incoming calls and tickets day to day. - Troubleshoot hardware, software and networking issues across a wide range of platforms. - Log, categorise and prioritise tickets within HaloITSM, our ticketing system. - Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries. - Guide users through fixes, create documentation and help improve our technology and processes. - Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly. - Contribute ideas to improve the service desk and share knowledge across the team. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: - Competitive salary based on location, skills, experience, and qualifications. - Bonus opportunity tied to your performance and the overall success of Solus. - Company pension scheme with employer contributions. - 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. - Save money with up to 40% discount on Aviva products and other retailer discounts. - Share in Aviva's success through the Aviva Save As You Earn scheme. - Supportive policies including parental and carer's leave. - Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Overview The role involves taking expert responsibility for managing and improving the performance of multiple sites, with a particular focus on handling customer complaints and expressions of dissatisfaction (EOD) include ensuring thorough and fair investigations of all complaints within agreed service standards, liaising with work providers to align services with their expectations, and accurately recording all complaints and their outcomes. Responsibilities The Role: - Assume expert responsibility for the management and performance of sites specifically when dealing with customer complaints or expressions of dissatisfaction (EOD) - Ensure that all customer complaints and EODs are thoroughly and fairly investigated within agreed service standards - Liaise with work providers and ensure that the service provided is in line with their expectations/obligations - Work with sites and ensure that all complaints/EODs are accurately recorded including any outcomes/compensation payments - Be an escalation point both internally and for work providers where dissatisfaction has been expressed - Support the sites that require additional guidance to assist with problem solving and decision making - Review and improve templates to ensure they meet the needs of each individual customer - Mentor new joiners and existing staff around the company in complaints and EOD policies and processes - Carry out root cause analysis of complaints and customer feedback and make recommendations for process improvements across the organisation - Produce departmental reports and analyse KPIs for performance improvement - Provide cover to sites when required to ensure any complaints or EODs do not get left unattended - Always promoting data security in and outside of the business, with strict adherence to DPA, GDPR, and information security standards - Prepare for and manage internal and external audits - Comply with company and Aviva procedures - Comply with FCA complaints handling principles and policies as required by work providers - Maintain an up to date understanding of Solus and industry operating systems - Always promote a positive Company image Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: - Competitive salary based on location, skills, experience, and qualifications. - Bonus opportunity tied to your performance and the overall success of Solus. - Company pension scheme with employer contributions. - 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. - Save money with up to 40% discount on Aviva products and other retailer discounts. - Share in Aviva's success through the Aviva Save As You Earn scheme. - Supportive policies including parental and carer's leave. - Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy click apply for full job details

Overview Solus, part of the Aviva family, is growing our Technology capability and we're looking for a talented Performance and Monitoring Engineer to help us strengthen the stability, reliability and performance of our systems. If you're passionate about monitoring, observability and using data to proactively improve service health, this is a great opportunity to make a real impact across a large, modern technology estate. Responsibilities You'll be our subject matter expert for monitoring and performance, responsible for designing, implementing and maintaining the tools and dashboards that give us real-time visibility of our infrastructure, applications and cloud services. Your focus will include: - Owning and optimising platforms such as LogicMonitor, Azure Monitor, App Insights and Log Analytics - Building meaningful dashboards, alerts, telemetry pipelines and performance insights - Identifying risks, trends and early indicators to prevent incidents before they happen - Carrying out deep-dive investigations into performance issues and recommending improvements - Working with Platform, Operations, Security and Product teams to ensure systems are reliable, available and scalable - Automating responses and integrations to improve speed, accuracy and consistency - Supporting major changes, deployments and post-incident reviews with data-driven evidence Qualifications - Strong experience with monitoring and observability tools (LogicMonitor, Azure Monitor, App Insights, Log Analytics, Defender for Cloud) - Excellent understanding of cloud performance, IaaS/PaaS, networking fundamentals, API performance and capacity modelling - Skilled in dashboards, log queries (KQL), custom metrics and performance analysis - Ability to diagnose complex issues across infrastructure, networks, applications or databases - Confident scripting and automation skills (PowerShell, Azure Automation, Graph API) - Clear communicator who can simplify technical detail for both technical and non-technical teams Desirable qualifications - Microsoft certifications (AZ-900, AZ-104, AZ-305, AZ-500) or similar - Experience with LogicMonitor admin, Grafana or other observability tools - Familiarity with SRE concepts (SLIs, SLOs, error budgets) - Understanding of ITIL processes Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: - Competitive salary based on location, skills, experience, and qualifications. - Bonus opportunity tied to your performance and the overall success of Solus. - Company pension scheme with employer contributions. - 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. - Save money with up to 40% discount on Aviva products and other retailer discounts. - Share in Aviva's success through the Aviva Save As You Earn scheme. - Supportive policies including parental and carer's leave. - Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Overview At Solus, part of the Aviva family, we are continuing to modernise, simplify and strengthen our technology landscape. We are looking for a Solutions Architect who can bring clarity, leadership and technical depth to help shape how our business evolves. About the role As a senior technical leader, you will define and guide the enterprise architecture that underpins our products, platforms and operations. You will work across all architecture domains, ensuring our solutions are scalable, secure, resilient and aligned to our technology strategy. You will partner with Product, Platform, Cyber, Operations, Change and business stakeholders to reduce complexity, modernise legacy systems and support confident decision making across the organisation. Location: Fully remote (UK based). Responsibilities - Define and maintain our enterprise and target state architecture across applications, cloud, integrations, infrastructure, data and security. - Produce high quality solution designs for new products, enhancements and integrations, including Evolve. - Provide architectural leadership, ensuring designs are scalable, supportable, resilient and operationally sound. - Lead our Technical Design Authority, ensuring governance is fair, consistent and enabling. - Maintain architectural standards, principles, patterns and decision records. - Provide guidance and assurance throughout delivery, helping teams interpret and apply architecture best practice. - Shape integration architecture and patterns, ensuring secure and reliable data flows across internal and external systems. - Collaborate with senior stakeholders, simplifying complex concepts and supporting business case development. - Identify architectural risks early and work with Cyber, GRC and Data teams to embed security and compliance by design. Qualifications - Strong experience across enterprise architecture domains including cloud, data, applications, infrastructure and security. - Deep knowledge of modern enterprise patterns, SaaS adoption, API and event based integrations and resilience approaches. - Experience establishing and governing architecture standards and principles. - Ability to balance cost, complexity, scalability and security to support confident decision making. - Strong communication skills with the ability to bring clarity to complex topics. - Architecture frameworks such as TOGAF, SAFe Architect or BCS (or equivalent experience). Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: - Competitive salary based on location, skills, experience, and qualifications. - Bonus opportunity tied to your performance and the overall success of Solus. - Company pension scheme with employer contributions. - 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. - Save money with up to 40% discount on Aviva products and other retailer discounts. - Share in Aviva's success through the Aviva Save As You Earn scheme. - Supportive policies including parental and carer's leave. - Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities - Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. - Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. - Make decisions on technology investments, supplier contracts, and commercial evaluations. - Approve and govern system changes, ensuring security, architectural integrity and operational stability. - Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. - Make people-leadership decisions including performance management, capability development, and team structure. - Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: - Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. - Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. - Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: - Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. - Develop team members through coaching, mentoring, training and succession planning. - Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. - Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: - Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. - Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. - Oversee delivery risks, RAID management and cross-functional dependencies. - Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: - Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. - Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. - Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. - Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: - Build strong relationships with business leaders, operational managers, suppliers, and technology partners. - Communicate complex technical and delivery topics clearly at senior level. - Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: - Manage budgets for systems, suppliers, licences, and delivery resources. - Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications - Degree in IT, Technology, Business Management or related field. - Strong evidence of leadership in technology delivery, business systems or change management. - Certifications beneficial: - ITIL (governance & service management) - Agile/Scrum/Scaled Agile - Project/Programme Management (PMP, MSP, Prince2) - Change Management (APMG/PROSCI) - Experience managing budgets, suppliers and enterprise-scale change functions.