SER Limited jobs

Since 2011, we have been keeping your business connected, competitive and ready for the future. We have decades of combined industry experience across mobile, telecoms and connectivity solutions that meet the unique needs of every business. Due to our continued growth and success, we are looking for a Hosted Team Manager! Technical Support Manager (Telecoms and Hosted Support) £40,(Apply online only)-£50,(Apply online only) + company bonus (up to £3600 a year) 22 days holiday + banks + Christmas shutdown. Office Based Crewe We are looking for a manager for our Hosted Customer Support Team. The main duties of this role will be: - Leading a team of 6 agents (which is growing) - Managing agents workflow - Monitoring tickets to ensure all have been responded to in a timely and professional manner - Ensuring go-lives go smoothly - Being the escalation point for any complaints - Hiring, training and coaching for the team Experience Required: - Experience working on systems including Yeastar, Gamma Horizon and Webbex Hosted platforms - Knowledge around connectivity - Managing a team of support agents - Leading from the front, making executive business decisions and ensuring your team are giving the best possible customer experience If this role sounds of interest, contact Beth on (phone number removed) (url removed) SER-IN

Since 2011, we have been keeping your business connected, competitive and ready for the future. We have decades of combined industry experience across mobile, telecoms and connectivity solutions that meet the unique needs of every business. Due to our continued growth and success, we are looking for a Hosted Support Agent! Technical Support Agent (Telecoms and Hosted Support) £29(Apply online only) + company bonus (up to £3600 a year) 22 days holiday + banks + Christmas shutdown. Office Based Crewe We are looking for a member for our Hosted Customer Support Team. The main duties of this role will be: - Working within a team of 6 agents - Managing workflow - Monitoring tickets to ensure all have been responded to in a timely and professional manner - Ensuring go-lives go smoothly - Helping and supporting customer with any technical support questions - Assisting with any billing/complaint queries Experience Required: - Experience working on telecoms systems including Yeastar, Gamma Horizon and Webbex Hosted platforms - Knowledge around connectivity - Experience in a customer support based role. If this role sounds of interest, contact Beth on (phone number removed) (url removed) SER-IN

Internal Sales Executive Staffordshire (Office Based) £32,000 - £34,000 + Uncapped Bonus Pension + Health/Life benefits + 33 days including bank hols We're recruiting on behalf of a global leader in temporary power and temperature control solutions. Due to continued growth, they're looking to appoint an ambitious Internal Sales Executive to join their commercial team in Staffordshire. This is an excellent opportunity for a proactive sales professional who enjoys building customer relationships, generating opportunities and managing the sales process from enquiry through to order. The Role - Develop existing customer relationships while identifying new business opportunities. - Re-engage previous customers to generate new enquiries. - Manage the sales process from quotation through to order. - Work closely with the external sales and operations teams to deliver an excellent customer experience. - Build and maintain a healthy sales pipeline using CRM. - Identify opportunities to grow market share across key industry sectors. - Deliver proactive outbound sales activity to generate new opportunities. What We're Looking For - Experience within an internal sales, sales executive, business development or account management role. - Experience within the hire/rental industry would be highly advantageous. - Alternatively, experience selling technical or industrial products and services. - Excellent communication and relationship-building skills. - Commercially driven with a proactive approach to developing business. - Strong organisational skills with the ability to manage multiple opportunities. - Confident using CRM systems and working in a fast-paced sales environment. Package - Competitive basic salary - Uncapped bonus scheme - Pension - Private healthcare - Life assurance - Ongoing training and career development - Holiday buy/sell options - Excellent long-term career opportunities with a global market leader If you're looking to join a well-established global business where you can develop your sales career, build lasting customer relationships and be rewarded for your success, we'd love to hear from you. SER-IN

Are you a dynamic National Account Executive with a passion for account management and is keen develop existing businesses? I am working with a leading packaging distributor, generating £60 million in turnover, with a growing presence across the U.S. and Europe. They are looking for an ambitious and motivated National Account Manager to join their expanding team. National Account Executive Location Southeast Midlands Salary: £50,000 - £60,000 (DOE) + Commission (OTE £70K) Benefits: Car Allowance (£750) or hybrid car, Life Insurance (3x salary), Health Care, 3% Pension, 23 days holiday + bank holiday, Monday/Tuesday breakfast & lunch, credit card, laptop, and career growth opportunities. Roles & Responsibilities: - Account Management: Take ownership of a portfolio of accounts valued at £3 million, nurturing and developing long-term relationships to maximize growth. - New Business Development: Identify and pursue new business opportunities across multiple sectors, including ecommerce and 3PL, working towards reasonable new business targets. - Client Engagement: Manage and strengthen relationships with national customers, ensuring high levels of service and satisfaction. - Cross-Sector Experience: Work with clients from various sectors, understanding their unique needs, and positioning the company s solutions effectively. - Growth Strategy: Contribute to the ongoing growth of both existing and new accounts, identifying ways to expand market share and improve revenue streams. - Collaboration: Work closely with internal teams to ensure seamless customer experiences and effective account management. About You: - Proven experience as a National Account Executive or in a similar role, with a strong track record of managing medium/large accounts and winning new business. - Able to work nationally and adapt to diverse client needs across sectors. - Passionate about building and maintaining strong client relationships. - Results-oriented, with excellent communication and negotiation skills. - Ideally, you will have a background in packaging/distribution, but sales professionals with strong account management experience will be considered. This is a fantastic opportunity to join a company that is driving innovation in the packaging industry. If you are looking for a challenging role then please contact (url removed) or call me on (phone number removed) for information. SER-IN Don t miss this opportunity to join a leading company with a rapidly expanding international presence and excellent career/growth prospects!

Customer Service / Account Manager Telecommunications Location: Manchester (Office Based) Salary: £27,000 - £33,000 per annum (depending on experience) About the Company Our client is a well-established and growing telecommunications provider, delivering high-quality connectivity and communication solutions to businesses across the UK. Due to continued growth, they are looking to recruit a Customer Service / Account Manager to join their Manchester office. This is an excellent opportunity for someone who enjoys building strong customer relationships, providing outstanding service, and managing customer accounts within a fast-paced telecoms environment. The Role As a Customer Service / Account Manager, you will be the main point of contact for a portfolio of customers, ensuring they receive an exceptional level of service from onboarding through to ongoing account management. You'll work closely with internal teams to resolve customer queries, manage account changes, oversee renewals, and identify opportunities to strengthen customer relationships. This is a fully office-based position in Manchester, offering a supportive team environment and genuine opportunities for career progression. Key Responsibilities - Manage a portfolio of customer accounts, delivering a high standard of customer service. - Build strong, long-term relationships with customers through regular communication. - Respond promptly to customer enquiries via phone and email. - Resolve customer queries and service issues efficiently, liaising with internal departments where required. - Process new orders, upgrades, contract amendments, renewals, and cancellations accurately. - Monitor customer accounts to ensure services are delivered in line with expectations. - Coordinate with Sales, Technical Support, Provisioning, Billing, and Operations teams to ensure a seamless customer experience. - Maintain accurate customer records using the company CRM system. - Proactively identify opportunities to upsell or cross-sell telecom products and services where appropriate. - Ensure customer retention through excellent service and proactive account management. - Meet individual and team KPIs relating to customer satisfaction, service levels, and account growth. Essential Skills & Experience - Previous experience in Customer Service, Account Management, Customer Success, or a similar client-facing role. - Experience working within the telecommunications, broadband, connectivity, ISP, or mobile sector. - Excellent communication and interpersonal skills. - Strong organisational skills with the ability to manage multiple priorities. - A proactive and solution-focused approach to problem solving. - Experience using CRM systems and Microsoft Office. - Ability to work collaboratively within a busy office environment. Desirable - Knowledge of fibre broadband, VoIP, leased lines, cloud communications, or mobile services. - Experience managing B2B customer accounts. - Commercial awareness with the confidence to identify opportunities to add value for customers. If you believe you have the credentials to fill this role, then please drop your CV to Michael Hodson on (url removed) or give me a call on (phone number removed). SER-IN

Lead AV Engineer Reading £30,000 - £40,000 + bonus Position Overview: Lead the installation of audio visual solutions for commercial and public sector clients. Key Responsibilities: - Leading teams of contractors on site. - Acting as the point of contact on site for any client queries. - Maintain contact with the operations team regarding any progress or issues that may occur on site. - Assembly of AV racks ensuring all cabling is labelled and structured in a tidy manner. - 1st and 2nd fix installation of sound systems, video equipment and AV related controls. - Conduct site surveys. - Pre-commissioning carrying out firmware updates prepping equipment for final stage commissioning. - Working away from home where required. - Adhere to health and safety policies. - (Bonus) Commissioning of audio DSPs and control systems. Requirements : - 3+ years experience installing AV systems within a commercial or public sector environment. - Experience with systems such as Crestron, Extron, Biamp, Poly, Cisco would be highly beneficial. Any commissioning / configuration experience would be highly beneficial. - Good understanding of HDBase T and AVoIP. - Willing to work evenings where required. - A clean criminal record with the ability to pass an advanced DBS check. - Full UK Driving Licence. Package: - Salary: £30K - £40K DOE - Additional bonus of £3K+ per year (paid monthly) - Overtime rates up to 2X - Quarterly bonus - Night shift bonus - Company van (personal use) - Fuel card - Credit card for expenses - 25 days annual leave plus bank holidays (Rises with service up to 29 days) - Employee matched pension contributions How to Apply: Apply here or contact Jake Voisey on the details provided. SER-IN

Lead AV Engineer Milton Keynes £30,000 - £40,000 + bonus Position Overview: Lead the installation of audio visual solutions for commercial and public sector clients. Key Responsibilities: - Leading teams of contractors on site. - Acting as the point of contact on site for any client queries. - Maintain contact with the operations team regarding any progress or issues that may occur on site. - Assembly of AV racks ensuring all cabling is labelled and structured in a tidy manner. - 1st and 2nd fix installation of sound systems, video equipment and AV related controls. - Conduct site surveys. - Pre-commissioning carrying out firmware updates prepping equipment for final stage commissioning. - Working away from home where required. - Adhere to health and safety policies. - (Bonus) Commissioning of audio DSPs and control systems. Requirements : - 3+ years experience installing AV systems within a commercial or public sector environment. - Experience with systems such as Crestron, Extron, Biamp, Poly, Cisco would be highly beneficial. Any commissioning / configuration experience would be highly beneficial. - Good understanding of HDBase T and AVoIP. - Willing to work evenings where required. - A clean criminal record with the ability to pass an advanced DBS check. - Full UK Driving Licence. Package: - Salary: £30K - £40K DOE - Additional bonus of £3K+ per year (paid monthly) - Overtime rates up to 2X - Quarterly bonus - Night shift bonus - Company van (personal use) - Fuel card - Credit card for expenses - 25 days annual leave plus bank holidays (Rises with service up to 29 days) - Employee matched pension contributions How to Apply: Apply here or contact Jake Voisey on the details provided. SER-IN

Lead AV Engineer Birmingham £30,000 - £40,000 + bonus Position Overview: Lead the installation of audio visual solutions for commercial and public sector clients within the Midlands. Key Responsibilities: - Leading teams of contractors on site. - Acting as the point of contact on site for any client queries. - Maintain contact with the operations team regarding any progress or issues that may occur on site. - Assembly of AV racks ensuring all cabling is labelled and structured in a tidy manner. - 1st and 2nd fix installation of sound systems, video equipment and AV related controls. - Conduct site surveys. - Pre-commissioning carrying out firmware updates prepping equipment for final stage commissioning. - Working away from home where required. - Adhere to health and safety policies. - (Bonus) Commissioning of audio DSPs and control systems. Requirements : - 3+ years experience installing AV systems within a commercial or public sector environment. - Experience with systems such as Crestron, Extron, Biamp, Poly, Cisco would be highly beneficial. Any commissioning / configuration experience would be highly beneficial. - Good understanding of HDBase T and AVoIP. - Willing to work evenings where required. - A clean criminal record with the ability to pass an advanced DBS check. - Full UK Driving Licence. Package: - Salary: £30K - £40K DOE - Overtime rates up to 2X - Quarterly bonus - Night shift bonus - Company van (personal use) - Fuel card - Credit card for expenses - 25 days annual leave plus bank holidays (Rises with service up to 29 days) - Employee matched pension contributions How to Apply: Apply here or contact Jake Voisey on the details provided. SER-IN

Position: Senior Recruitment Resourcer Location: Cambridgeshire Duration: Permanent Salary: From £35,000 to £40,000 subject to experience level. Plus performance related quarterly bonus. We are looking for an experienced Recruitment Resourcer to join a national company based slightly North of Cambridge. This company deal with commercial maintenance on a national basis. This Recruitment Resourcer will be managing the company's recruitment requirements across the country. These requirements will include management, engineers, accounts and administrative people. The right person for this position will already have experience dealing with the full recruitment process from writing job spec's, advertising positions, resourcing via job boards and other on line sites, fully interview candidates, check certificates and legal working requirements. They need to be able to work very closely with senior management and keep to KPI's. They do need to be able to follow trends in the market and be able to relay this information back to the directors. The also need to manage managers expectations in relation to time scales and packages. This is an office based role to start, but can become part hybrid Requirements - Strong background in Resourcing - Experience in dealing with high volume and technical recruitment requirements - Based in the Cambridgeshire are - Willing to start this position in the office - Experience in recruiting for Engineers would be a major advantage - Good understanding of recruitment policies - Excellent IT and Communication skills Package - Excellent basic salary - Potential for hybrid working - 25 days holiday plus bank holidays - Clean and modern office environment - Quarterly performance related bonus - Pension If you are interested in this position, please send your CV or contact Wendy Evemy ASAP SER-IN

An exciting opportunity has arisen to join one of the UK's most successful and rapidly growing packaging businesses. With a nationwide network, a turnover in excess of £200 million, and continued investment across the UK and Europe, this is a fantastic chance to be part of an ambitious growth strategy. Business Development Manager Northwest Salary - £40,000 - £50,000 DOE + £15,000 - £30,000 OTE + Hybrid/Electric Car or Allowance + Excellent Benefits: 3x Salary Life Insurance, 4% Pension Contribution, Health Care/Dental, Company Credit Card, Laptop & Mobile Phone This is not a replacement role, but a genuine investment in growth. The business is looking to appoint a high performing Business Development Manager who thrives on winning new business while developing an established portfolio in the future. You will be backed by a dedicated marketing team, strong operational support, and a business with an outstanding reputation in the market. Packaging experience would be advantageous, however exceptional business developers from similar sectors may apply. (3PL for example) The Role - Drive new business across the Northwest and surrounding areas - Achieve a new business target of around £400,000 - Target local businesses with a spend of around £25,000 - £40,000 - Work closely with an experienced marketing team while building your own pipeline through proactive business development - Build long-term customer relationships and identify opportunities for sustainable growth - Play a key role in an exciting expansion project with significant opportunities to make your mark Requirements - Proven track record in Business Development, Area Sales or Technical Sales - A genuine hunter mentality with a passion for winning new business - Packaging industry experience would be highly desirable, or similar industry - Candidates from 3PL, logistics, manufacturing, are highly desirable - Strong commercial awareness with excellent relationship-building skills - Self-motivated, driven and comfortable managing your own territory If this exciting oppotunity is for you, please email (url removed) or call (phone number removed) for more details. "SER-IN"

Position: Senior Sales Manager Location: Bristol Duration: Permanent Salary: Up to £70,000 with bonus and car We are looking for an experienced Senior Sales Manager for an exciting project in the South West. This person will be joining a very well established Air Conditioning and Refrigeration company who are expanding into the South West. This is a very progressive position as the company are looking to open a new branch and the position will then grow into a Branch Manager position with a full new team around them. The right person for this position will be excited to take on this venture. They will have a strong sales background with the ability to sell either building services or air conditioning service contracts. We need this person to already have leads into companies and will be able to hit the ground running with their approach. It would be a major advantage if this person has Air Conditioning or Refrigeration Technical knowledge, however this is not 100% essential. Requirements - Strong background in Service Sales - Strong knowledge of either building services or air conditioning service contracts. - Based in a commutable distance to Bristol. - Excited to start a new adventure building a branch new branch. - Full UK driving licence - Technical knowledge of air conditioning would be a bonus. - Looking for progression - Must have a portfolio of clients to approach. Package - Excellent starting salary - Company car (hybrid or electric) - 25 days holiday plus bank holidays - Progression to a branch manager - Guaranteed commission for the first 6 months - Company bonus (once the branch is created) If you are interested in this position, please send your CV or contact Wendy Evemy ASAP SER-IN

Service Coordinator Location: Lichfield Salary: From £24,784.50 (dependant on experience) plus phone, pension, birthday bonus and 28 days holiday including statutory days with the option buy more. Join a Growing Environmental Services Business! We're recruiting for a Planning & Compliance Coordinator to join a well-established and growing environmental compliance business with over 30 years of industry expertise. This is an excellent opportunity for someone looking to build a long-term career within a fast-paced operations team. Full training will be provided, making this an ideal role for someone with strong organisational skills, a positive attitude and a desire to develop within a supportive business. If you're organised, solution-focused and enjoy working in a busy office environment where no two days are the same, we'd love to hear from you. Key Responsibilities - Planning preventative maintenance (PPM) and reactive works to agreed KPIs - Supporting the Operations team, Supervisors and Service Delivery Manager - Updating and maintaining the PPM scheduling system - Inputting completed inspections and compliance records - Answering incoming telephone calls and responding to customer enquiries - Liaising with clients, engineers and suppliers - Managing shared company email inboxes - Monitoring contract compliance - Raising purchase orders and checking invoices - Setting up new suppliers and placing orders - Booking hotels and coordinating engineer logistics What We're Looking For - Excellent organisational and time management skills - Strong communication skills, both written and verbal - Confident using Microsoft Office and computer systems - Ability to multitask and prioritise workloads - A proactive, solution-driven approach - Previous administration, planning or scheduling experience is desirable but not essential as full training will be provided - A team player with excellent attention to detail Ready for your next opportunity? If you're looking to join a growing business where you'll receive full training, genuine career development and become part of a supportive operations team, we'd love to hear from you. Contact Becky Kerridge on (phone number removed) or apply with your current CV. "SER-IN"