proAV Limited jobs

Role Overview Combine technical expertise with excellent client management skills, ensuring seamless day-to-day operations, consistent service excellence and proactive support across all AV services at all EMEA sites. Demonstrate a keen interest in computer science and emerging technologies (including AI) experience in developing software or automations would be an advantage as we continue to advance and adopt new technology moving forward. Key Responsibilities Technical Oversee all onsite AV systems including event spaces, video conference meeting rooms, portable systems etc Serve as a technical point of escalation for complex AV issues, collaborating with Remediation to assist the team in resolving faults promptly Production of SOPs, training manuals, and other ad-hoc support documentations as needed. Be prepared to provide setup, testing and duration support to events that may need assistance, either due to resourcing issues or to provide a higher level of technical ability Keen interest in computer science / AI and new technology trends; software development or automation experience is advantageous and will support continuous improvement across the service Operations Direct line management of technicians Supervise daily, weekly and monthly service operations including meeting room checks, PMR checks where scheduled, reporting, permits etc Resourcing: In collaboration with the EMEA Operations Manager and EMEA Onsite Manager, assigning resources to events, meetings, and other activities, ensuring appropriate levels of resource are maintained whilst being economical and efficient with both additional resources and overtime. Inbox Management: Tasking ownership and ensuring all emails are replied to in a timely fashion Contribute to service reviews, providing insights and recommendations of content to display. Support: Providing operational support when requested by the EMEA Operations Manager and EMEA Onsite Manager and cover during their absences. Producing reports on volumes, recharge, team efficiency and ad-hoc as requested Stakeholder Management: Ensure that the relationship between proAV and the client is a positive one maintaining a strong, trust-based relationship with end users, stakeholders and other contractor teams Attending daily and weekly team meetings ascertain resource, technical requirements, room health status, AV charges, etc. Weekly events scheduling forecast staff requirements, training requirements Staff rota and holiday requests Incident management: manage the incident process lifecycle as per client GMS internal processes in respect of BAU & Event Technician work Resource Admin Onboarding: Onboarding of badged (CW) resources Permit Vetting: Permit Vetting (PV) resources E-Permits: Tracking PV resources and status on e-Permit Management of compliance requirements and time frames for onboarded and permit-vetted resources Checking and validating overtime forms Invoicing Admin Opening PO requests on Ariba Collaborating in the invoicing process Ariba orders Billing Admin Cost-center reconciliation, checking validity of cost centers EMEA cost center allocation Chasing and escalating aged invoices Producing monthly reports for billing documents within the first 2 working days of each month (subject to change, previously communicated) Providing information necessary for billing to internal proAV teams (addresses, tax numbers, requestor names, legal entities, etc.) General Admin Requesting quotes for travel, getting client approval, and confirming cost centres Arranging purchase orders for suppliers via appropriate proAV departments About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

Role Overview proAV is a leading global audio-visual integrator, providing AV and event services across a wide range of client partnerships. We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support with meeting and event support, proactive room checks and coordination of specialist proAV teams. This is an autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service. Key Responsibilities Customer Experience & Service Ownership - Act as proAV's primary onsite representative and first point of contact for AV-related matters. - Deliver a professional, responsive service and build trusted relationships with client stakeholders. - Own service issues from first report through to resolution, keeping users and the AV Manager updated. - Understand how the client uses its spaces and technology and anticipate future requirements where possible. Technical Support & Operational Assurance - Provide first and second line support across the AV and Unified Communications estate, including Microsoft Teams Rooms, presentation systems and digital signage. - Troubleshoot technical faults and resolve them independently or escalate with clear information to specialist teams. - Assist users with meeting room technology, connectivity and presentation requirements. - Complete daily checks of priority rooms and scheduled assurance checks across the wider AV estate. - Monitor equipment condition, recurring faults and operational risks, coordinating remedial support where required. - Record incidents, service requests and resolutions accurately and maintain current room and service documentation. Meeting & Event Support - Support executive meetings, town halls, hybrid events, livestreams and internal broadcasts. - Prepare and test rooms and support rehearsals ahead of important meetings and events. - Work with client stakeholders, Events teams and third-party suppliers to ensure successful delivery. Service Coordination & Improvement - Coordinate Engineering, Projects and Events resources, including specialist support visits. - Prioritise work according to business impact and maintain ownership until it is completed. - Produce monthly service reports and communicate risks, trends and operational updates. - Identify and support service improvements, technology refreshes and project activity. Health, Safety & Compliance - Work safely and comply with all client and proAV Health & Safety policies and onsite procedures. - Follow all information security, cyber security and data protection requirements. Person Specification Essential Experience & Skills - At least three years' experience in a corporate AV support environment. - Strong first and second line AV fault-finding and troubleshooting skills. - Experience supporting Microsoft Teams Rooms, Unified Communications and common audio, video, display and presentation technologies. - Experience supporting corporate meetings, presentations and events, ideally including hybrid or broadcast environments. - Confidence working independently in a client-facing environment. - Excellent customer service, communication and stakeholder-management skills. - Ability to manage competing priorities and recognise when specialist escalation is required. Desirable Skills - Experience working within a managed service environment. - CTS certification or a similar industry qualification. - Knowledge of Crestron, Extron, Q-SYS, Biamp, Cisco or comparable AV technologies, together with a basic understanding of AV networking About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

About the Role: Role Overview: The Marketing Manager is responsible for leading and evolving the marketing function at proAV, driving brand positioning, demand generation, and sales enablement across the business. This role is responsible for developing a structured, insight-led and commercially aligned marketing function that drives growth, strengthens market positioning, and enhances the effectiveness of client engagement. Working closely with sales, business development, and senior leadership, the Marketing Manager ensures that marketing activity contributes meaningfully to business performance while aligning with and informing long-term strategic objectives. In addition to campaign delivery, the role is accountable for building the systems, processes, and marketing team capability required to support a scalable and high-performing marketing function . Key Responsibilities: - Develop and implement a structured marketing approach aligned to business growth objectives and priority sectors - Drive brand positioning and ensure consistency across all marketing activity and communications - Plan and deliver integrated marketing campaigns across digital channels, including website, SEO, email, and social - Responsible for proAV s website, including performance optimisation, audience engagement, and overall digital visibility - Establish reporting frameworks to track performance and optimise marketing effectiveness - Work closely with sales, business development, and bid teams to support pipeline growth and conversion - Improve the quality, consistency, and accessibility of sales and marketing materials - Contribute to strategic bids and high-value opportunities - Develop and manage relationships with key technology partners, increasing the impact of joint marketing activity and MDF utilisation - Support marketing activity across proAV regions, including Ireland and Germany - Implement and develop marketing tools, platforms, and processes to improve efficiency, visibility, and performance - Manage external agencies and partners as required - Lead and develop a marketing team of four, improving output quality, capability, and overall effectiveness - Define roles, responsibilities, and ways of working to support a scalable marketing function Skills & Experience Essential: - Proven experience in marketing management within a B2B or technology-led environment - Strong understanding of digital marketing channels, including website, SEO (+AEO & GEO), email, and content strategy - Experience developing and delivering integrated marketing campaigns aligned to business objectives - Ability to translate technical solutions into clear, commercially focused messaging - Experience supporting sales teams with marketing materials, campaigns, and bid activity - Strong organisational and project management skills, with the ability to manage multiple priorities - Experience using marketing tools and platforms (e.g. analytics, CRM, SEO tools) to track performance and inform decisions - Confident stakeholder management, with the ability to work effectively with senior leadership and cross-functional teams Desirable - Experience within the audio visual, workplace technology, or wider technology sector - Experience managing partner or channel marketing activity, including MDF-funded campaigns - Familiarity with Microsoft Dynamics 365 and marketing automation platforms - Experience working with external agencies and creative partners - Understanding of content management systems and structured content environments - Basic proficiency in Adobe Creative Suite or oversight of creative production Personal Attributes: Commercially minded, with a clear focus on how marketing drives business growth Proactive and solutions-oriented, able to balance reactive demands with longer-term priorities Strong sense of ownership and accountability for output and performance Collaborative, with the ability to influence and align multiple stakeholders Detail-oriented, with a commitment to quality and consistency Motivated to continuously improve both personal capability and the wider marketing function About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Technical Manager to be a key part of our Egham team, representing proAV, taking full responsibility for providing high-level technical estimating, pre-sales and project support to the Business Managers and Project Delivery Teams covering both domestic and international requirements. This is an exciting opportunity for an exceptional, experienced Technical Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Responsibilities shall include but no be limited to the following: RFP Phase - Read and understand new consultant/ contract RFP Documents. - Support the proAV team as required, for development of technical tender docs. - Attendance at internal/external meetings and interviews if required. Preconstruction & Construction Phase - Attendance at all pre-construction workshops. - Development and delivery of the workshop output back into proAV teams. - Development and submission of technical submittals, managed through to conclusion. - Conduct internal meetings as required, to deliver the design requirement to colleagues/depts. - Manage any design queries from proAV design dept / coordinate external Q&A process, as required. - Review all proAV drawings upon completion, manage changes as/if required, and ensure full accuracy of drawing pack. prior to submitting externally. Change Control - Manage design changes throughout the life cycle of the project. - Work closely with the Consultant on his change requirements. - Run RFI/query process. - Deliver these changes internally to Design Dept. - Manage and check drawings updates, in line with these changes, prior to issue. - Check the approved changes are delivered, known and understood across all proAV departments & individuals - Design (drawings), Procurement (working copy), Production (design), Programmer (code and GUI), AV/UC engineer (technical docs) - Provide information regarding the changes to the Sales Commercial Manager, for development of VQ s. - Document all the changes, for ultimate incorporation into O&Ms. Rack Build & Test Phase - Work with Production to ensure the rack build and test process is completed in line with the project programme. - Check the Programmer is developing the code in accordance with the latest design, and the project timeline. - Check all changes have been captured and incorporated into the build. - Oversee all pre-staging tests, to ensure the racks are complete and ready for consultant witness testing. - Attendance at witness testing. IT/UC - Work with the appointed proAV AV/UC engineer to progress all requirements. - Track document production (HLDs and IT interface schedule). - Oversee associated proAV and client team activities, to help ensure timely completion of respective responsibilities. Commissioning - Attendance on site for testing, commissioning and handover. O&M - Working with Design department on the development of O&M documentation. - Checking all changes have been incorporated. - Check accuracy of all information. Desirable Skills: Working knowledge of current AV systems, associated IT elements and their installation (including AMX, Crestron, Extron, audio DSP, Video conferencing, etc. Technical knowledge of AV equipment, design concepts and solutions including IT and networks. Understanding of client needs, room environments and use. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Global Service Desk VNOC Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for maintaining high levels of Customer service through helpdesk and remote technical support. Due to the nature of the Support Services business these roles are subject to tight SLA s and KPI s. The role requires developing and sustaining excellent customer relations whilst providing first class remote technical support for immediate fault resolution and to client s satisfaction whilst ensuring the commercial impact of the account is upheld. This is an exciting opportunity for an exceptional, experienced Global Service Desk VNOC Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key line technical response to fault tickets received into the global helpdesk - Remote technical diagnosis and fault resolution. - If resolution cannot be achieved, then accurate qualification of fault prior to engineering call out. - Escalation to field engineering where remote resolution cannot be achieved. - Direct phone and email support of Client. - Access onto Client network for remote support. - Microsoft Dynamics management of service cases (from creation to resolution) - Escalation to Manufacturer support - Liaison with Client Departments to resolve faults (IT, Networking teams, facilities) - Content Deployment for Digital signage - Log interpretation - Managing and implementing systems AV system back-ups and firmware updates - AV System Estate Administration and Change control management Desirable skills: Excellent Customer relations and interpersonal skills Excellent communication skills, both written and verbal Ability to multi task and prioritise workload to meet SLA based deadlines Proven track record of achievement in a technical support-based role using remote support tools. Accurate recording of calls and updates Effective action and follow-up of required activities Calm under pressure A flexible approach to work A proactive can do approach Attention to detail Responsible and accountable Excellent Administration and organisational skills Commercially sensitive Additional languages would be a distinct advantage NOC / VNOC experience would also be an advantage Networks system comprehension VC call signalling comprehension AV Control System Logic understanding Product Knowledge: Previous experience some in the following product areas would be advantageous. Control systems (Crestron/AMX/Extron) Remote Management tools (Xio Cloud / Utelogy / Poly Lens / Q-Sys Reflect / Xyte) Digital Signage and IPTV (e.g.Omnivex / TriplePlay / Mediastar / Vitec) Audio Systems (Q-sys / Biamp / Shure/ BSS / Harman Audio Architect) PC/Windows OS and Linux Literate (windows server and IoT) Strong UC endpoint knowledge (Microsoft Teams Rooms and Zoom for both Windows and Appliances) Good Network Fundamentals (IPIGMP Multicast / ptp / Wireshark Analysis) Video Distribution (Crestron DM and DM-NVX, Lightware GVN) Video Wall Technologies (Novastar, Colourlight, Green Hippo) note, this role works a 6 week shift pattern comprising of early, mid, late and night shifts, details are available upon application# Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.