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Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights - Swiftly respond to customer queries via email or phone. - Expertly determine the best solution based on customer-provided issue details. - Skillfully diagnose system errors and other technical challenges. - Keep detailed logs of events and problem resolutions. - Stay proactive with follow-ups, ensuring customer satisfaction. - Request feedback and monitor calls to enhance our training methods. - Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: - Can you write/speak French fluently? - Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? - Do you thrive in a target-driven environment, boasting excellent customer service skills? - Can you communicate effectively over the phone with individuals of varying IT expertise? - Does pressure fuel your performance, turning challenges into victories? - Do you revel in taking ownership to secure successful resolutions? - Are Tech-savvy, well-versed in hardware, software, databases, and remote access. - Have a solid grasp of computer systems, mobile devices, and tech products. - Ability to diagnose and resolve basic technical issues. What's in it for you? - Enjoy 33 days of annual leave (inclusive of bank holidays). - Take advantage of our travel pass loan and cycle to work scheme. - Keep your eyes in top shape with free eye tests. - Join our discounted Dental Care Scheme. - Explore the option to purchase additional holidays. - Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it's through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further-we're here, eagerly awaiting your arrival. Join us today!

Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users click apply for full job details

Key Account Manager Derby - Hybrid Client-Facing Are you passionate about building meaningful client relationships and driving real business impact? Were looking for a Key Account Manager to join our growing Client Accounts team, where youll take ownership of some of our most important customer relationships and play a key role in shaping their long-term success click apply for full job details

Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights - Swiftly respond to customer queries via email or phone. - Expertly determine the best solution based on customer-provided issue details. - Skillfully diagnose system errors and other technical challenges. - Keep detailed logs of events and problem resolutions. - Stay proactive with follow-ups, ensuring customer satisfaction. - Request feedback and monitor calls to enhance our training methods. - Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: - Can you write/speak French fluently? - Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? - Do you thrive in a target-driven environment, boasting excellent customer service skills? - Can you communicate effectively over the phone with individuals of varying IT expertise? - Does pressure fuel your performance, turning challenges into victories? - Do you revel in taking ownership to secure successful resolutions? - Are Tech-savvy, well-versed in hardware, software, databases, and remote access. - Have a solid grasp of computer systems, mobile devices, and tech products. - Ability to diagnose and resolve basic technical issues. What's in it for you? - Enjoy 33 days of annual leave (inclusive of bank holidays). - Take advantage of our travel pass loan and cycle to work scheme. - Keep your eyes in top shape with free eye tests. - Join our discounted Dental Care Scheme. - Explore the option to purchase additional holidays. - Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!

Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights - Swiftly respond to customer queries via email or phone. - Expertly determine the best solution based on customer-provided issue details. - Skillfully diagnose system errors and other technical challenges. - Keep detailed logs of events and problem resolutions. - Stay proactive with follow-ups, ensuring customer satisfaction. - Request feedback and monitor calls to enhance our training methods. - Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: - Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? - Do you thrive in a target-driven environment, boasting excellent customer service skills? - Can you communicate effectively over the phone with individuals of varying IT expertise? - Does pressure fuel your performance, turning challenges into victories? - Do you revel in taking ownership to secure successful resolutions? - Are Tech-savvy, well-versed in hardware, software, databases, and remote access. - Have a solid grasp of computer systems, mobile devices, and tech products. - Ability to diagnose and resolve basic technical issues. What's in it for you? - Enjoy 33 days of annual leave (inclusive of bank holidays). - Take advantage of our travel pass loan and cycle to work scheme. - Keep your eyes in top shape with free eye tests. - Join our discounted Dental Care Scheme. - Explore the option to purchase additional holidays. - Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!

Product Support Lead Derby - Hybrid Permanent £Competitive Salary + Benefits Do you want to help shape the Future of Customer Support in a High-Growth Cyber Security Business We're partnering with an innovative and fast-growing secure communications company at the forefront of hardware encryption technology click apply for full job details

We're recruiting for a Solutions Architect to join a growing and ambitious team at a pivotal stage in its journey. Want to be part of a business that is disrupting the national security market? Our client is a fast-growing UK sovereign technology company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers click apply for full job details

Business Development Executive Are you a driven, self-motivated sales professional who thrives on winning new business and building strong relationships? If you are a consultative sales person who loves meeting clients, solving real problems and reaping the rewards of your own effort, this could be the opportunity that elevates your career click apply for full job details

We're recruiting for a Solutions Architect to join a growing and ambitious team at a pivotal stage in its journey. Want to be part of a business that is disrupting the national security market? Our client is a fast-growing UK sovereign technology company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach, they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME. Key Responsibilities - Customer facing, increasing understanding of our products and solutions through customer meetings, demonstrations and providing thought leadership content - Supporting early stage customer engagement with technical expertise - Translating requirements into clear, realistic solution approaches - Working alongside business development to shape opportunities - Identifying technical risks, dependencies and constraints early - Supporting proposals, bids and customer discussions where required - Acting as a bridge between sales and engineering / delivery teams What we're looking for: - Prior experience building secure networks that use High Grade encryption - Strong technical background (network security) - Experience in a customer facing roles or equivalent - Ability to communicate complex ideas in a clear, practical way - Commercial awareness and understanding how solutions translate into value - This role is dependent on candidates being British citizens and being able to obtain and retain an unconditional DV security clearance What's on offer: - Salary up to £60,000 per annum - 25 Days Annual Leave - Company pension (4%) - 4x Death in Service - EV car scheme - Free EV charging - Free annual Flu vaccinations - Benefit platform with high street discounts If you have the experience we are looking for and you think you will succeed within this industry and role, apply today.

Production Operative (Temporary Contract) Location: Derby Temporary Role Full-Time Salary: £12.76 per hour We are looking for a hands-on, reliable Production Operative to join our busy operations team on a temporary basis. If you enjoy working in a fast-paced environment, have a keen eye for detail and take pride in delivering quality work, we would love to hear from you. This is a varied role where you will support multiple areas of the operation, from repairing and configuring customer equipment to warehouse activities and dispatch. No two days are the same, and you will play a key part in ensuring our customers receive high-quality products and outstanding service. What You'll Be Doing As a Production Operative, you'll: - Diagnose, repair and test customer EPOS and hardware equipment. - Configure devices by installing software, applying customer-specific settings and updating firmware. - Complete quality checks to ensure equipment is fully functional and ready for dispatch. - Follow build instructions, work procedures and customer specifications accurately. - Receive and book stock into inventory systems. - Pick, pack and prepare customer orders for delivery. - Maintain accurate production, repair and stock records. - Support warehouse and production activities as business needs require. - Identify and escalate faults, stock discrepancies and quality concerns. - Help maintain a safe, clean and organised working environment at all times. What We're Looking For We're keen to speak with candidates who have: - Experience in a production, manufacturing, warehouse or repair environment. - An interest in electronics, hardware repair or equipment testing. - Strong attention to detail and a commitment to quality. - Good IT skills and confidence using computer systems. - The ability to follow processes and technical instructions accurately. - A flexible approach and willingness to support different departments. - Good teamwork skills and a positive attitude. - Experience working towards targets and deadlines. Previous experience with EPOS equipment, inventory systems or warehouse management systems would be advantageous but is not essential. Why Join Us? - Immediate start available. - Varied and engaging day-to-day work. - Supportive team environment. - Opportunity to develop technical and operational skills. - Potential for longer-term opportunities for the right candidate. Apply Today: If you're a motivated individual who enjoys practical work, solving problems and being part of a busy team, we'd love to hear from you!

Up to £45,000 Exceptional benefits - listed below Derby - Hybrid Permanent We're recruiting for a Customer Account Manager to join a growing and ambitious team at a pivotal stage in its journey. Want to be part of a business that is disrupting the national security market? Our client is a fast-growing UK s overeign technology company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach , they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME. About the role: We re looking for a Customer Account Manager to support and grow our existing customer base. This role sits at the centre of our customer facing functions, ensuring customers are well supported, opportunities are progressed and nothing falls through the gaps. You ll be responsible for managing day-to-day customer interactions, supporting commercial activity and providing visibility internally on customer needs and feedback. What we're looking for: - Efficiently manage day-to-day transactions with existing customers - Own and track support renewals - Prepare and manage quotes, proposals and follow-ups - Ensure opportunities and actions are progressed and closed out - Gather and relay customer feedback and insight back into the business - Provide customers with updates on delivery, progress and timelines - Coordinate across internal teams to ensure consistent customer experience - Identify opportunities for account growth and upsell, working with the wider team What's on offer - 25 Days Annual Leave - Company pension (4%) - 4x Death in Service - EV car scheme - Free EV charging - Free annual Flu vaccinations - Benefit platform with high street discounts If you have the experience we are looking for and you think you will succeed within this industry and role, apply today.

Competitive Salary Exceptional benefits - listed below Derby - 5 days Onsite Permanent We're recruiting for a Integration Software Engineer to join a growing and ambitious team at a pivotal stage in its journey. Want to be part of a business that is disrupting the national security market? Our client is a fast-growing UK sovereign technology company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach, they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME. As an Integration Software Engineer , you will develop, maintain, and integrate internal business applications and automation tools. You'll work with open-source ERP systems, .NET applications, scripting languages, and SQL-based data integrations, collaborating closely with Software, QA, and Production teams to deliver reliable and efficient business solutions. Skills and experience required Essential Technical Skills / Qualifications - NET development - Development of C#/.NET applications and services. - Knowledge of designing, deploying and maintaining SQL databases. - Experience of writing complex SQL queries. - Experience of .NET coding in a professional environment. - Experience debugging complex systems. - Source control using Git, SVN or CVS. - An appreciation of scripting languages. - Understanding of best practices in developing maintainable code, documentation and test. What's on offer - A friendly, highly technical team that values collaboration and personal growth. - 25 days holiday (with buy/sell up to 5 days coming this year). - Up to 10% bonus scheme . - 4% company pension contribution . - Free on-site EV charging (fair-use policy applies). - Flexible working culture within an office-based role.

Nottingham City Centre (On-site) £43,000 - £49,000 P/A with excellent benefits Permanent This is a genuinely pivotal role within a high-performing and supportive HR team at the heart of a vibrant, fast-paced education environment. As HR Business Partner , you will be the go-to expert for employee relations , providing trusted, pragmatic advice to managers while ensuring a consistent, high-quality HR service across a diverse workforce of over 300 staff, with an even wider community including volunteers, coaches, and governors. This is a varied, hands-on role where no two days look the same. From complex casework to coaching leaders, shaping policy, and contributing to engagement initiatives, you will play a key part in driving a positive, compliant and people-focused culture. What You Will Be Doing Employee Relations and Advisory - Managing a varied employee relations caseload including long-term absence, disciplinaries, grievances, flexible working and performance matters - Providing clear, consistent advice in line with employment law and best practice - Supporting sensitive and complex cases with professionalism and integrity Coaching and Stakeholder Support - Building strong relationships with line managers across the organisation - Coaching and empowering leaders to confidently manage people issues - Supporting senior recruitment processes, including panel interviews Policy and Compliance - Owning and developing HR policies, ensuring they remain compliant and up to date - Supporting safeguarding-related policies and compliance requirements - Playing a key role in maintaining robust HR standards across all staff and associated groups People Experience and Engagement - Supporting employee engagement initiatives, including the annual staff survey - Helping to shape a positive and inclusive working environment - Overseeing employee benefits and contributing ideas to enhance the employee experience HR Operations and Data - Maintaining accurate HR records and supporting payroll changes - Producing meaningful HR data and insights to inform decision-making - Supporting recruitment activities where needed What We Are Looking For - CIPD Level 5 qualified or equivalent - Proven experience managing end-to-end employee relations casework - Strong understanding of UK employment law and HR best practice - Confident communicator with the ability to influence and build trust at all levels - Highly organised with excellent attention to detail - Comfortable working in a structured, compliance-focused environment Experience in education is not essential. Adaptability and willingness to work within a regulated, safeguarding-driven setting is key. What's in it for you: This is an opportunity to make a real impact in a purpose-driven environment, where your work directly supports people and the wider community. Benefits include - Onsite gym and swimming pool - High-quality school meals during term time - Private healthcare - Death in service three times salary - 24 days holiday plus 5 days at Christmas plus 1 additional day and bank holidays The Environment You will be joining a supportive HR team with exposure to a wide range of people challenges, from day-to-day advisory work to complex case management. With a workforce spanning teaching staff, operational teams and a wider network of contributors, this role offers both breadth and depth. Interested? If you are an experienced HR professional who thrives in a busy, people-focused environment and enjoys making a tangible difference, we would love to hear from you, apply today. Other roles you may have applied for: HR Advisor , HR Business Partner , HR BP , HR Manager , Human Resources Advisor , ER Advisor

Competitive Salary Exceptional benefits - listed below Derby - 5 days Onsite Permanent Please note: Applicants must hold SC Clearance . There may also be a requirement to obtain DV Clearance in the future, so candidates must be willing to undergo the necessary vetting process. We're recruiting for a Integration Software Engineer to join a growing and ambitious team at a pivotal stage in its journey. Want to be part of a business that is disrupting the national security market? Our client is a fast-growing UK sovereign technology company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach, they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME. As an Integration Software Engineer , you will develop, maintain, and integrate internal business applications and automation tools. You'll work with open-source ERP systems, .NET applications, scripting languages, and SQL-based data integrations, collaborating closely with Software, QA, and Production teams to deliver reliable and efficient business solutions. Skills and experience required - NET development Development of C#/.NET applications and services. - Knowledge of designing, deploying and maintaining SQL databases. - Experience of writing complex SQL queries. - Experience of .NET coding in a professional environment. - Experience debugging complex systems. - Source control using Git, SVN or CVS. - An appreciation of scripting languages. - Understanding of best practices in developing maintainable code, documentation and test. What's on offer - A friendly, highly technical team that values collaboration and personal growth. - 25 days holiday (with buy/sell up to 5 days coming this year). - Up to 10% bonus scheme . - 4% company pension contribution . - Free on site EV charging (fair use policy applies). - Flexible working culture within an office based role.

Salary: Very competitive depending on experience Exceptional benefits - listed below Derby - Hybrid Permanent We're recruiting for a Business Development Manager to join a growing and ambitious team at a pivotal stage in its journey. Want to be part of a business that is disrupting the national security market? Our client is a fast-growing UK sovereign technology company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach, they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME. What we're looking for: We re looking for a Business Development Manager to help drive pipeline growth in a complex environment. You ll be focused on creating new opportunities, building relationships and opening doors across government, defence and related sectors. You ll work closely with senior leadership to identify where we should be focusing and help build a pipeline that supports long term strategic objectives. Key Responsibilities - Identify and pursue new business opportunities in target markets - Build and manage a qualified pipeline from early stage engagement - Develop relationships with key stakeholders and decision makers - Navigate complex organisations and map buying and funding environments - Qualify opportunities and prioritise high value prospects - Work closely with technical and leadership teams to shape opportunities Experience Required - Experience selling into defence and national security organisations - Proven ability to generate pipeline from scratch - Comfortable working in long sales cycles and ambiguous environments - Strong communication skills - Ability to work independently and take ownership of growth areas What's on offer: - 25 days annual leave - Company pension - 4x Death in service - EV car scheme - Benefit platform with high street discounts If you have the experience we are looking for and you think you will succeed within this industry and role, apply today.