Pertemps Thames Water jobs

Are you a strategic Product Manager who thrives on turning ambitious ideas into real business outcomes? Do you enjoy leading transformational change, solving complex challenges, and delivering products that make a genuine difference to customers and colleagues? At Thames Water, we're looking for an exceptional Product Manager (Agent Experience) on a 13 - 18 Month Fixed Term/ Secondment to lead the evolution of our Agent Experience product portfolio. This is a high-impact role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change at scale, ensuring products remain aligned to customer needs, business priorities, and future growth ambitions. What You'll Be Doing as our Product Manager , you'll take ownership of the full product lifecycle, from defining the vision through to delivery and continuous improvement. - Create and deliver a clear product vision and roadmap aligned to strategic business objectives. - Lead the development and evolution of agent-facing products that deliver measurable value. - Prioritise initiatives using customer insight, operational performance data and user feedback. - Work across multiple product teams and all contact channels to identify opportunities, manage dependencies and drive innovation. - Translate complex business challenges into practical, scalable product solutions. - Drive adoption of new products and capabilities through effective change management and business readiness activities. - Ensure products comply with Thames Water's security, data, digital, quality and Agile standards. - Monitor product performance and continuously improve outcomes for agents, operational teams and customers. - Influence senior stakeholders through clear, evidence-based recommendations and strategic thinking. - Deputise for the Head of Agent Experience when required. You'll Work Closely With This role offers extensive visibility across the organisation, partnering with: - Retail, Operations, Digital, Commercial and Data teams. - Senior leaders and business stakeholders. - Product Owners, Business SMEs and delivery teams. - Change, transformation and customer experience specialists. You'll be equally comfortable presenting strategic roadmaps to senior stakeholders as you are collaborating with frontline teams and end users to understand challenges and identify opportunities for improvement. What You Should Bring to the Role Essential Experience - Proven experience as a Product Manager or Senior Product Owner, owning product strategy, roadmaps and delivery. - Experience within customer service, contact centre or operational environments. - Experience leading cross-functional teams to deliver customer-focused products and business change. - Strong stakeholder management and influencing skills, with the ability to build relationships and drive decision-making at all levels. - Experience using customer insight, user research, operational data and feedback to prioritise product investment and improvements. - Strong analytical and problem-solving skills, translating complex business challenges into practical and scalable solutions. - Experience balancing customer, operational and commercial priorities to deliver measurable business value. - A proactive, customer-focused mindset with a passion for innovation and continuous improvement. Essential Qualifications & Technical Skills - Proven experience managing products within an Agile environment, including roadmap ownership and backlog prioritisation. - Strong understanding of Agile delivery methodologies, including Scrum. - Experience defining, measuring and tracking product performance and success metrics. - Relevant qualification in Agile, Scrum, AgilePM, PRINCE2, APM or a related discipline. - Degree-level qualification, or equivalent professional experience, in Business, Technology, Marketing or a related field. Desirable Experience - Experience leading digital transformation, product innovation or large-scale change programmes. - Experience assessing competitor products and identifying opportunities for improvement. - Advanced analytical and problem-solving capabilities. - Experience working with enterprise-scale digital products and technology platforms. Desirable Qualifications - Additional certifications in Agile, Product Management, Project Management or Business Analysis. Base Location: Clearwater Court, Reading (RG1 8DB), with hybrid working. The role requires planned travel to our Kemble Court office in Reading and Newbridge Square in Swindon and occasional travel to London as needed. Hours: 36 hours per week What's in it for you? - A starting salary of £65,000 and up to £75,000 per annum depending on skills and experience. - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) - Car Allowance. - Annual Bonus. - Private Medical Health Care. - Performance-related pay plan directly linked to company performance measures and targets. - Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

HR Consultant - Temporary 12 weeks An exciting opportunity has arisen for an experienced HR professional to work alongside Thames Water managers providing the link between the operational business and our People team. You will deliver a professional, high quality and customer-focused HR service to our managers and leadership teams. You will be responsible for overseeing, facilitating, and carrying out generalist HR processes that in turn support Thames Water in the delivery of business objectives while enabling our employees to flourish. You will have the opportunity to build and manage internal relationships with key stakeholders to enhance and continually improve the quality of our HR service. What you'll be doing as a HR Consultant - Support people managers with the employee lifecycle and implementation and delivery of our people strategy. - Partnering effectively to deliver a high-quality HR service to our people. - Provide expert advice and guidance to our people managers and leaders with recommendations to assist and influence decision-making. - Analyse and interpret HR people data to measure and manage performance and communicate the results and findings to our leaders across the business. - Making recommendations & advice following on from data analysis. - Work with people managers and our Employee Relations team offering advice and support on cases and potential risks. - Working closely with the HR teams across the business to support the delivery of business needs, ensuring strategies and planned benefits are understood and influencing HR thinking and solutions. What you should bring to the role - Experience across a broad spectrum of HR disciplines with an understanding of broad legal implications. - Ability to lead and make strong and influential relationships with a broad range of stakeholders. - Experience of HR change projects. - Ability to analyse HR and business metrics and develop solutions. - Skilled at making influential decisions in a business context, shaping and influencing others. - Be comfortable challenging current practices and making recommendations for continuous improvement using successful change management. - A solid understanding of employee engagement and how to coach leaders to understand and create value from them. - Experienced in the implementation of people initiatives and able to develop metrics to measure impact. - Associate Chartered Institute of Personnel Development (CIPD) or equivalent with Membership or equivalent is desirable. What's in it for you? Hourly Pay rate: £29.00 Expenses: Excluded Location: Reading - Hybrid (Travel to other sites required) Length of assignment: 12 weeks Required Start date: ASAP Hours: Monday - Friday 36 hours Please note you will be on assignment at Thames Water via Pertemps Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know , we're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Power Resilience is critical to Thames Water's ability to provide safe, reliable services to millions of customers. We are expanding our Power Resilience capability to enhance how power is planned, maintained and improved across our operations. We are looking for talented individuals to join this growing team and help build a coordinated, data-led approach to managing Power Resilience across Thames Water. What you'll be doing as a Power Data Analyst: The Power Data Analyst will deliver high quality Power data analysis, reporting and insight to support system criticality, Power Resilience and performance improvement. As Power Data Analyst you will support forecasts and business case analysis, contribute to the Power Resilience strategy and create timely and accurate outputs for decision making. This is a unique opportunity to contribute to a critical area of UK infrastructure and make a meaningful difference to customer outcomes and environmental protection. As the team grows, members will help shape future ways of working and bring their expertise to create lasting impact across Thames Water. Base location: Reading - Kemble Court - RG2 6AD Working pattern or hours: 36 Hours per week (Monday to Friday) Key responsibilities: - Data Analysis: You will analyse power, asset and operational data to understand system criticality, resilience performance and where interventions should be prioritised. - Data Preparation: You will prepare and maintain datasets, models and visualisations for Power Resilience dashboards and reporting packs. - Forecasting and Business Cases: You will deliver forecasts, options analysis and evidence to support business cases and investment planning. - Judgement and Problem Solving: You will identify risks and provide clear recommendations to support operational and strategic decisions. - Continuous Improvement: You will support data quality and digitisation initiatives and provide feedback on process improvements. What you should bring to the role? - Relevant qualification in engineering, mathematics, data science, or a related discipline OR relevant technical experience. - Experience in data analysis, reporting or analytics, ideally in utilities/regulated environments. - Familiarity with asset, maintenance or outage data and supporting systems. - Ability to produce accurate datasets, models and insights. - Further qualifications in analytics or utilities. (desirable) The essential criteria to help you succeed in this role is: - Strong analytical and data visualisation skills. (e.g., Power BI, Excel or similar) - Good understanding of data modelling and reporting concepts. - IT literacy and ability to communicate complex information. - Knowledge of Power systems or utilities data. What's in it for you? - Offering a salary between £43,000 to £50,000 per annum, depending on skills and experience. - Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) - Performance-related pay plan directly linked to company performance measures and targets. - Generous Pension Scheme through AON. - Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Business Change Lead - SAP Ariba Transformation Programme Fixed Term Contract. Help shape the future of Thames Water through one of our most significant transformation programmes. Thames Water are looking for an experienced Business Change Lead on a fixed term contract until December 2027 to drive the people side of change for the implementation of SAP Ariba, a key part of Thames Water's £30m SAP ERP Cloud Apps Programme. This role is about far more than implementing technology. It's about enabling business transformation by helping people, processes and technology come together to create a more connected, efficient and resilient organisation. Working across Procurement, Commercial, Finance and Corporate Services, your focus will be on ensuring the business is ready to embrace new ways of working and realise the benefits of a modern ERP platform. As our Change Lead, you will: - Lead and deliver the change management approach for the SAP Ariba implementation that aligns people, processes and technology - Develop strong stakeholder engagement, communications and business readiness plans, building confidence, commitment and shared ownership across the organisation. - Manage change impact assessments that help teams understand how new ways of working will shape roles, processes, capabilities and behaviours. - Build a Change Champion Network that inspires collaboration, accelerates adoption and embeds sustainable change. - Partner with functional teams to develop training strategies, engagement and adoption - Manage reporting that supports informed decisions, reduces risk and keeps the programme moving forward. - Support successful go live, hypercare and benefit realisation activities that help the organisation maximise value and confidently embed new ways of working for the future. What you should bring to the role - Proven experience of leading business change management across large-scale transformation programmes, delivering sustainable outcomes. - Experience supporting ERP implementations, ideally SAP Ariba, with a deep understanding of the people side of technology-enabled change. - The ability to build trusted relationships, influence senior leaders and engage stakeholders at every level of the organisation. - Expertise in change impact assessment, communications, training and business readiness, learning and adoption. - Knowledge and practical application of recognised change methodologies such as Prosci, ADKAR or equivalent. - Experience working across complex organisations, partnering effectively with business leaders, delivery teams and third-party implementation partners. - A recognised Change Management qualification (Prosci, CCMP or equivalent). This is an exciting opportunity to help shape one of Thames Water's most significant business transformation programmes. Working alongside senior leaders and colleagues across the business, you'll play a key role in delivering meaningful change, enabling new ways of working and creating lasting business value. If you're passionate about bringing people on the transformation journey, building engagement and turning change into lasting success, we'd love to hear from you. What's in it for you? - A starting salary of £70,000 per annum - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) - Car Allowance. - Annual Bonus. - Private Medical Health Care. - Performance-related pay plan directly linked to company performance measures and targets. - Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

As a Senior Business Analyst, your role is critical to supporting Thames' progress towards achieving business area goals and desired outcomes and you will bring your experience of working with complex business problems & projects to drive this. This is an opportunity to work at the heart of Thames Water's digital transformation, leading analysis on complex, high-profile initiatives that deliver real benefits to our customers, communities and the environment. You'll influence senior stakeholders, shape strategic decisions, mentor other analysts, and play a key role in building the future of Business Analysis within the organisation. What you'll be doing as a Senior Business Analyst - Engage effectively with stakeholders at all levels in the organisation to build trusted relationships and tailor communication to their needs. - Work with project teams, portfolio and business stakeholders both within and outside your domain area to build relationships while also meeting user needs. Communicate clearly and consistently with stakeholders. - Leads business analysts' team where there is more than 1 on a project - Apply Business Analysis techniques to analyse current services and processes against problem statements, needs, and outcomes. - Evaluate and document business requirements and non-functional requirements using relevant techniques - Work closely with business areas on the opportunities, guide and positively challenge preconceptions and drive collaboration across teams to optimise opportunities within projects. - Seek the necessary agreement and approval of documentation with appropriate stakeholders to proceed through stages of delivery. - Ensure all documentation & deliverables meet the required quality to ensure the successful delivery of the outcome with minimal defects/missing scope. - Able to influence others and work collaboratively within project teams at all levels. - Work with the lead BA to support the ongoing development of the BA team, sharing knowledge and best practice. Helping lead the adoption of agile principles practices and cultural changes to improve how Thames Water delivers change across the organisation Base location - Hybrid - Clear Water Court Reading RG1 8DB Working pattern - 36 hours Monday to Friday What you should bring to the role The essential criteria to help you succeed in this role is: - Business Analysis experience working in a digital project environment - Extensive understanding and experience of applying Agile and Waterfall project delivery methodologies and tools i.e. ADO - Good communication skills and the ability to communicate at all levels in the organisation - Ability to work on complex projects with multiple delivery partners/stakeholders e.g. introduction of new platforms that drive significant business transformation - BCS (or equivalent) Diploma Extra qualities that would be a great fit for our team: - Working on multiple projects concurrently - Working on significant transformation programmes What's in it for you? - Competitive salary from £60,000 to £70,000 per annum - Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) - Performance-related pay plan directly linked to company performance measures and targets - Generous Pension Scheme through AON - Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

We are seeking a talented and highly motivated Power BI and SQL Developer to join our dynamic team. The ideal candidate will be responsible for developing, maintaining, and optimising our organisation's data visualisations and reports using Power BI and SQL. This role requires a deep understanding of data analysis, data modelling, and the ability to transform complex data into meaningful insights to support informed business decisions. The What you'll be doing as a People Analytics Specialist - Collaborate with business stakeholders to understand data needs and reporting requirements. - Analyse and document data sources, data structure, and data quality considerations. - Create and maintain interactive and visually appealing dashboards, reports, and data visualisations using Power BI, DAX, and SQL. - Develop data models, measures, and calculations to provide actionable insights. - Implement dynamic filters, slicers, and drill-down capabilities for enhanced user experience. - Ensure data accuracy, completeness, and consistency across all reports and dashboards. - Conduct thorough testing to validate data accuracy and performance. - Document data models, report specifications, and development processes. - Communicate insights and findings effectively to both technical and non-technical audiences. - Identify and implement strategies to improve Power BI report performance and responsiveness. - Optimise SQL queries and database indexes to enhance overall system performance. What you should bring to the role - Significant work experience in Power BI and SQL. - Experience with Power BI RLS. - Experience in HR data is essential. - Strong proficiency in SQL database design principles. - Experience in data visualisation, data analysis, and data modelling. - Proficiency in Power BI for creating interactive dashboards and reports. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills. - Ability to work both independently and collaboratively in a team environment. - Experience with Power Automate is a plus. What's in it for you? Daily Pay rate: £400 IR35 determination: Inside IR35 Location: Hybrid, Clear Water Court, Reading Length of assignment: 6 months Required Start date: ASAP Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know; we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

The Capital Finance Business Partner is responsible for supporting the capital programme delivery directors with delivery of their financial commitments, specifically delivering in line with internal business plans and governed funding. The business partner will constructively support and challenge the teams to help drive performance, ensuring costs are well understood and optimised, providing insight and ensuring risks and opportunities surfaced in a timely manner to drive course correction. This role supports the capital delivery functions within Thames, sitting within our Asset Operations and Capital Delivery division. What you'll be doing as a Finance Business Partner - Responsible for partnering the financial performance outcomes of our Capital Programme - supporting the Delivery teams through the implementation of high-quality insight and KPIs, review and challenge. - To provide the high-quality financial information that the business requires to operate effectively and efficiently. - Support in specific aspects of the financial reporting cycle with a critical evaluation lens applied. The PMO (Programme Management Office) are the key providers of monthly reporting and loading forecast data, however the business partner has a key role to play to interpret, influence and challenge, communicating with the business and formulate clear narrative and activity plans as required. - Support / prepare specific reporting to supplement core PMO outputs - reporting and outcome of commercial settlements and interpretation to senior management. - Developing relationships with other teams across the Organisation, with a real focus on cross learning and challenging the teams through continuous improvement. - Support the development of capital investment papers as required by the business, ensuring needs are clearly articulated and internal governance requirements are met. - As a key financial liaison, partner with the various departments across Finance and the business to deliver end-to-end process efficiencies and improved financial awareness. - Monitoring of external reporting requirements and supporting accounting issue resolution (in conjunction with the management accounting team). - Sign-off, validation and reporting of the business efficiency initiatives in terms of them being valid initiatives and that the predicted benefits being cashable and correctly estimated. Base location - Hybrid Clear Water Court Reading Working pattern - 36 hours Monday to Friday What you should bring to the role To thrive in this role, the essential criteria you'll need is: - Experience with planning systems and reporting technology. - Experience with business intelligence tools and developing data visualisations. - Systems experience with SAP and HFM. (or similar tool) - Knowledge of providing financial insight, preparing annual plans, forecasts. - Strong analytical and forecasting abilities. - Collaborative work style but also take ownership to complete tasks independently. Extra qualities that would be a great fit for our team: - Accounting qualification. - Experience in large/complex organisations. (including matrix ways of working) - Business partnering, Project / Capital accounting experience. (including experience of working with large projects) What's in it for you? - Competitive salary from £60,000 to £70,000 per annum depending on experience. - Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays) - Performance-related pay plan directly linked to company performance measures and targets. - Generous Pension Scheme through AON. - Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here tohelp and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

As a Service Desk Agent at Thames Water, you'll be part of an award-winning team transforming how we deliver IT support across the business. You'll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive. You'll support users across phone, email, self-service, and face-to-face at our Digital Drop-in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you'll play a hands-on role in keeping Thames Water running smoothly. You'll also help us improve how we work by supporting smarter, more automated and self-service solutions. What you'll be doing as a Service Desk Agent - Act as the first point of contact for IT incidents and service requests. - Provide high-quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face-to-face. - Log, track, and manage tickets accurately using ServiceNow. - Provide 1st and 2nd line support for hardware, software, and access issues. - Support Microsoft 365, Windows 10/11, laptops, mobile devices, printers, and meeting room technology. - Help resolve issues relating to Azure Active Directory, multi-factor authentication, self-service password reset, and BitLocker. - Deliver face-to-face support through Digital Drop-in Clinics, site visits, and roadshows. - Carry out basic site support activities, including daily walkaround checks and meeting room support. - Work closely with Incident Management and Request Fulfilment teams to improve resolution quality and speed. - Take ownership of issues and keep users updated throughout the lifecycle of their request. - Contribute ideas to improve service, increase first-time fixes, and enhance the user experience. Base location: Camelford House, 89 Albert Embankment, London SE1 7TP This role includes supporting users across Thames Water locations, including Reading, through site visits, Digital Drop-in Clinics, and roadshows. What you should bring to the role - Experience supporting users in an IT service desk or technical support environment. - Strong customer service skills with a focus on delivering a positive user experience. - Confidence working with Microsoft 365 and Windows operating systems. - Ability to troubleshoot hardware, software, and access issues. - Experience using a service management tool. (such as ServiceNow or similar) - Clear communication skills, able to explain technical issues in a simple and helpful way. - Good organisation skills with the ability to manage multiple priorities. - A proactive mindset, taking ownership and seeing issues through to resolution. - A collaborative approach and willingness to share knowledge with the team. The essential criteria to help you succeed in this role is: - Experience in an IT support or service desk environment. - Strong customer service and communication skills, with the confidence to support stakeholders at all levels, including senior leaders. - Strong understanding of Microsoft Windows and Microsoft 365. - Ability to troubleshoot common IT issues across hardware, software, and user access. - Experience using an IT service management tool. (e.g. ServiceNow or similar) - Ability to prioritise workload and work effectively in a fast-paced environment. Extra qualities that would be a great fit for our team: - ITIL Foundation certification or awareness of IT service management principles. - Experience supporting Azure Active Directory, multi-factor authentication, and self-service password reset tools. - Familiarity with Intune or System Centre Configuration Manager. - Experience supporting meeting room or audio-visual technology. - Experience working in a large, complex organisation. What's in it for you? - Competitive salary up to £38,000 per annum depending on experience. - Annual Leave: 24 days holiday per year increasing to 28 with length of service. (plus bank holidays) - Performance-related pay plan linked to company performance. - Generous pension scheme through AON. - Access to a wide range of health and wellbeing benefits including physiotherapy, counselling, Cycle to Work scheme, shopping discounts, and life assurance. - Learning and development opportunities within a large digital and technology function. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

As the Head of Portfolio Demand and Mobilisation, you will play a key role within the Digital Transformation function at Thames Water, leading the end-to-end demand management, business engagement, and mobilisation of strategic digital and technology initiatives. Working closely with the Chief Information Officer (CIO), Chief Technology Officer (CTO), Chief Information Security Officer (CISO), Digital Leadership Team, senior business stakeholders, and external partners, you will ensure business demand is effectively shaped, prioritised, and mobilised into delivery. This role contributes to Thames Water's Digital Transformation by providing strategic leadership across portfolio demand, governance, stakeholder engagement, and mobilisation activities. You will lead the Portfolio Demand and Mobilisation team, acting as the front door into Digital, ensuring initiatives align with organisational objectives, investment priorities, and business outcomes while driving collaboration, standardisation, and continuous improvement across the portfolio. What you'll be doing as the Head of Portfolio Demand and Mobilisation - Lead, mentor, and develop the Portfolio Demand and Mobilisation team, fostering a culture of collaboration, continuous improvement, and strategic business partnership. - Act as a trusted advisor to senior business stakeholders, influencing strategic decisions and articulating the long-term value of digital and technology initiatives. - Lead the end-to-end demand management process, ensuring business demand is effectively shaped, scoped, prioritised, estimated, and mobilised into delivery. - Own the Digital front door, providing a clear engagement model for business stakeholders, customers, and vendors. - Develop and maintain integrated business and Digital roadmaps that align strategic objectives, investment priorities, and delivery plans. - Oversee the mobilisation of complex business and technology programmes from initial concept through to delivery handover, supporting benefits definition and early impact assessments. - Build strong strategic relationships with business leaders, project sponsors, and external vendors to maximise value and delivery outcomes. - Support governance frameworks and demand management processes to enable effective prioritisation, investment decisions, and resource allocation across the portfolio. - Work closely with Enterprise Architecture and Digital stakeholders to develop solution options and secure business alignment. - Drive standardisation and reusability across business capabilities and Digital services. - Support AMP planning and annual budgeting processes, ensuring investment decisions align with strategic priorities. - Influence alignment between Business and Digital roadmaps to maximise value delivery across the organisation. - Promote continuous improvement across portfolio demand, mobilisation, and business engagement processes. Base location - Hybrid - Clearwater Court, Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role - Significant senior leadership experience within digital, technology, or transformation environments, with responsibility for end-to-end demand management, mobilisation, and stakeholder engagement. - Proven experience leading enterprise-wide demand management processes, including shaping, scoping, estimating, prioritising, and mobilising strategic initiatives. - Strong experience building trusted relationships with Executive Leaders, Senior Leadership Teams, sponsors, and business stakeholders. - Experience developing integrated roadmaps and strategic investment plans within large, complex organisations. - Demonstrable experience mobilising complex, high-value digital and technology programmes from concept through to delivery. - Experience leading, mentoring, and developing multidisciplinary teams within portfolio, demand, or transformation functions. - Strong commercial awareness with experience supporting large-scale investment decisions, portfolio prioritisation, and governance. - Excellent communication, influencing, and stakeholder management skills with the ability to build consensus across Business, Digital, and supplier communities. - Ability to balance strategic thinking with operational delivery in a fast-paced and evolving environment. Technical experience and skills - Strong knowledge of portfolio demand management, mobilisation, governance, and strategic planning within large-scale digital environments. - Experience establishing and operating governance frameworks to support portfolio prioritisation, investment decisions, and resource allocation. - Strong understanding of business case development, benefits realisation, impact assessment, and risk management. - Experience developing integrated business and technology roadmaps aligned to strategic objectives. - Ability to influence solution design and business alignment through collaboration with Enterprise Architecture and delivery teams. - Strong understanding of portfolio management, resource planning, and organisational change within complex technology environments. Desirable qualifications and experience - Experience working within utilities, regulated industries, or other large, complex enterprise organisations. - Experience supporting AMP planning, annual budgeting, and strategic investment planning processes. - Experience leading business engagement and mobilisation functions within large-scale digital transformation programmes. - Experience managing strategic vendor relationships and driving collaborative delivery across internal and external partners. Desirable technical skills and qualifications - Degree in Business, Technology, Programme Management, or a related discipline. - Professional qualification in Portfolio, Programme, or Project Management such as MSP, PRINCE2, or APM. - Knowledge of Agile delivery methodologies and enterprise portfolio management practices. - Experience working with enterprise portfolio management and planning tools. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.