Service Desk Analyst
Pearson Whiffin Recruitment Ltd
Service Desk Analyst MacOS / Apple Devices / Cloud Technologies Based onsite in Gloucester - possibility to go permanent We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, with the opportunity to learn 3D Modelling. Key Responsibilities - Provide end-user support and administration for MacOS, Apple laptops, and mobile devices - Configure, deploy, and manage Apple hardware across the business - Support modern workplace and endpoint management solutions - Troubleshoot hardware, software, connectivity, and user-related issues - Support device security, patching, compliance, and asset management - Deliver excellent customer service and technical support to users at all levels Skills & Experience Required - Knowledge of MacOS and Apple ecosystem devices - Experience supporting laptops, desktops, and mobile devices in enterprise environments - Understanding of networking fundamentals and troubleshooting - Experience with MDM tools such as Jamf is advantageous but not essential - Knowledge of Microsoft 365 and identity/access management solutions - Excellent communication and problem-solving skills Desirable Skills - Apple certifications or relevant technical certifications - Experience in hybrid cloud environments - Scripting or automation knowledge (Bash, PowerShell, or similar)