ServiceNow Developer
Opus Recruitment Solutions Ltd
Job Description: ServiceNow Developer (Associate Level) Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery - Analyse business requirements and translate them into scalable ServiceNow solutions - Configure and customise ServiceNow applications in line with best practices - Develop Proof of Concepts (POCs) to validate solutions prior to deployment - Implement new modules, platform enhancements, and architectural changes - Design and build integrations with third-party systems where required Process Optimisation & Automation - Identify opportunities to streamline and automate workflows - Deliver solutions that improve operational efficiency and user experience - Support innovation using ServiceNow capabilities, including Now Assist features Quality & Standards - Collaborate closely with QA teams to ensure robust, high-quality deliverables - Follow ServiceNow coding standards, design principles, and community guidelines - Ensure solutions are scalable, secure, and aligned with long-term platform strategy Stakeholder Collaboration - Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements - Engage with technical and non-technical stakeholders to gather and refine requirements - Communicate effectively across teams to ensure alignment and successful delivery Reporting & Insights - Develop dashboards and reporting capabilities within ServiceNow - Provide insights to support operational decision-making and performance tracking Required Skills & Experience Essential - Proven experience working with the ServiceNow platform (development, configuration, and customisation) - Strong understanding of ServiceNow capabilities and architecture - Experience with: - IT Service Management (ITSM) - Customer Service Management (CSM) - Exposure to Now Assist (AI-driven capabilities) within ServiceNow - Experience delivering solutions in UK public sector or regulated environments - Solid understanding of Agile methodologies and delivery frameworks - Strong communication and stakeholder management skills Desirable Skills - Experience with ServiceNow integrations and advanced platform features - Broader module exposure beyond ITSM/CSM - Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications - Relevant ServiceNow certifications such as: - Certified System Administrator (CSA) - Certified Application Developer (CAD) - CIS-ITSM / CIS-CSM (preferred) - Additional certifications are advantageous Location & Travel - Hybrid working model - Travel to client offices in London, Leeds, and Exeter as required - Quarterly PI planning sessions - Occasional in-person workshops - Some overnight stays may be required - Travel and expenses are not billable