Matched Group jobs

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the Wokingham office Why : FinTech Software Company experiencing huge growth Start date - ASAP - Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? - Are you passionate about delivering the best customer service? The company are a leading FinTech Software Company, experiencing growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the 'standard' route. You will have daily opportunity to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers. Responsibilities - Graduate Accountant - Customer Support - Answer customer support telephone calls and emails, providing exceptional customer care - Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers. - Build your knowledge of products and use this to resolve customers' questions - Assist existing and prospective customers with general sales enquiries - Suggest new or improvements to support materials (FAQ's, user guides and knowledge base) - Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes Requirements - Graduate Accountant - Customer Support - A degree that included an accountancy or finance module such as business, accountancy, finance - 6 months + experience in a customer service role (including phone and email support) - A desire to develop a career in software - Understanding of the type of accounting processes, reports and statements companies use - A confident, calm and concise telephone manner - Clear communication both written and spoken - An analytical and organised approach to problem solving - The ability to interact positively with customers at all levels - To work well under pressure For more information please contact Katie at Matched. Graduate Accountant / Accounts Assistant / Accountancy Customer Support

Technical Support Analyst Location - Birchwood (office based initially then hybrid) Company - Growing IT Consultancy Why - fast personal growth and development The company are an IT Consultancy who provide secure and reliable hosting solutions for customers on private cloud. They are committed to delivering customised solutions using modern technology to meet all needs. You will monitor the incident logging system for new tickets, performing initial diagnosis and applying fixes or where a solution is not available escalation to the 2nd line. The role also includes answering technical support phone calls and carrying out change requests on behalf of customers. You'll need to triage high priority issues and provide directions/solutions to meet SLAs, actively supporting the customer in all aspects through to problem resolution while keeping them informed throughout. Technical Support Analyst - Responsibilities - Monitor incident logging systems for new tickets - Perform initial diagnosis, apply fixes or escalate - Answer technical support calls and carry out change requests - Support customer through to problem resolution Technical Support Analyst - Requirements - Knowledge of Windows Server 2016 - 2025 configuration, monitoring and troubleshooting Hyper-V (through experience or degree) - Basic use of GUI tools to perform troubleshooting - Any knowledge of MS Exchange 2013+, SQL Server 2016+, Office365 Exchange/Azure or Nutanix, beneficial but not essential - Strong verbal and written English - Excellent problem solving and troubleshooting skills and the ability to use various tools and methodologies to analyse problems and develop solutions - Strong desire to learn new skills and that you throw yourself into new situations, always being keen to pick up new responsibilities and meet new challenges. All offers of employment are subject to a Right to Work Check, and an enhanced DBS and background check. Options for extra compensation for on-call and shift pattern work after probation. For more information, please contact Katie at Matched Group. IT Support / 1st Line Support / Help Desk Support / Service Desk Support

Helpdesk Analyst Location - Birchwood (office based initially then hybrid) Company - Growing IT Consultancy Why - fast personal growth and development The company are an IT Consultancy who provide secure and reliable hosting solutions for customers on private cloud. They are committed to delivering customised solutions using modern technology to meet all needs. You will monitor the incident logging system for new tickets, performing initial diagnosis and applying fixes or where a solution is not available escalation to the 2nd line. The role also includes answering technical support phone calls and carrying out change requests on behalf of customers. You'll need to triage high priority issues and provide directions/solutions to meet SLAs, actively supporting the customer in all aspects through to problem resolution while keeping them informed throughout. Helpdesk Analyst - Responsibilities - Monitor incident logging systems for new tickets - Perform initial diagnosis, apply fixes or escalate - Answer technical support calls and carry out change requests - Support customer through to problem resolution Helpdesk Analyst - Requirements - Knowledge of Windows Server 2016 - 2025 configuration, monitoring and troubleshooting Hyper-V (through experience or degree) - Basic use of GUI tools to perform troubleshooting - Any knowledge of MS Exchange 2013+, SQL Server 2016+, Office365 Exchange/Azure or Nutanix, beneficial but not essential - Strong verbal and written English - Excellent problem solving and troubleshooting skills and the ability to use various tools and methodologies to analyse problems and develop solutions - Strong desire to learn new skills and that you throw yourself into new situations, always being keen to pick up new responsibilities and meet new challenges. All offers of employment are subject to a Right to Work Check, and an enhanced DBS and background check. Options for extra compensation for on-call and shift pattern work after probation. For more information, please contact Katie at Matched Group. IT Support / 1st Line Support / Help Desk Support / Service Desk Support