Sales Coordinator
JT Recruit
Sales Co-Ordinator required for my well establsiehd client based in Coalville, on a full time basis Reporting to the Senior Sales Executive and Head of Sales, the Sales Co-Ordinator role is a varied role. Whilst supervising a team of 2 Sales Administrators / Advisors and an Internal Sales Representative, the Sales Co-Ordinator will be working Monday to Friday, 8am to 5pm. In the absence of the Senior Sales Executive, the Sales Co-Ordinator will report to the Head of Sales. The Sales Co-Ordinator will play an integral part in the co-ordination, supervision and development of a small team, whilst being responsible for upselling, identifying new sales opportunities and forging excellent internal cross-departmental relationships. Key Responsibilities: - Effective team supervision as aforementioned, ensuring all team members are focussed, and deliver on an ongoing basis on all Key Performance Indicators (KPI s). - Ensuring effective reporting of sales performance figures, KPI s and so forth on a weekly basis. - Resolving customer queries and / or complaints in a professional, timely manner, whilst reporting back to the Senior Sales Executive and Head of Sales, respectively. - Looking to upsell at every opportunity. - Ensuring respective sales SLA s are adhered to at all times - Ensuring full product knowledge at all times, whilst imparting this knowledge to clients team members and all other relative parties in a simple, yet effective manner - Ensuring attendance at all relative meetings as required and requested by the Senior Sales Executive and Head of Sales, respectively - Forging excellent working relationships with the Sales Executives - Facilitating the execution of the Company s Sales strategy - The effective use of all internal Sales systems, such as Salesforce - Overseeing the effective supervision and development of Sales Administrators / Advisors whilst ensuring all relative training records are maintained and updated at all times - Cross-departmental engagement, whilst working closely with all relevant stakeholders in a professional manner - Escalating any concerns and / or queries to the Senior Sales Executive and Head of Sales as required - Exploring new ways of fee generation, and agreeing these with the Senior Sales Executive and Head of Sales, respectively - Suggesting avenues for process improvement to the Senior Sales Executive and Head of Sales Previous experience in a similar role is essential