James Frank Associates jobs

Our client, a leading business in the IT Sector is seeking a strong 1st Line Engineer to join them on a full-time, permanent basis. Due to a busy period and business growth our client is looking for a 1st Line Engineer to join their experienced team. The ideal candidate will have a minimum of 1 years' commercial experience in a 1st Line role where you have provided technical support to a range of clients, confident liaising with colleagues, clients and third parties of all levels. Due to the nature of the role candidates will be required to have access to their own vehicle. Key Responsibilities: - Act as the first point of contact for clients with technical queries - Writing and updating user and system documentation - Manage technical tickets while escalating to senior Engineers when necessary - Work on day-to-day support tasks and ad-hoc project work - Provide a consistent and high-level of communication and customer service to clients both over the phone and via email Key Experience: - Basic networking, including TCP/IP, DNS - Server administration, including User Accounts Admissions and Permissions - Understanding of MS 365 - Understanding of MS SharePoint - Good understanding of Windows Server - Excellent communication skills, confident working with colleagues and clients of all levels - Able to work both independently and as part of the wider team - High-level of customer service, ensuring clients are managed effectively whilst prioritizing tasks This is an excellent opportunity to join a thriving MSP who are leaders within their field. You will be joining a knowledgeable and successful team with the opportunity to learn, grow and develop your IT career. CVs are being reviewed, so please apply now for immediate consideration.

Our client, a leading MSP is seeking a 2nd Line Engineer to join them on a full-time, contract basis for an initial period of 6 months. Due to an exciting period of growth our client is looking to expand their team of Engineers, and are looking for a 2nd Line Engineer to join them, where you will be responsible for providing a high level of technical support to a broad range of clients, working on daily tickets whilst working with the wider team of Engineers, working on both day-to-day support tasks and project work. This role is offered on a fully-remote basis. Key Responsibilities: - Resolve daily tickets from clients, supporting on software troubleshooting as well as installs and updates, as well as hardware faults - Attend client sites when required to fix onsite faults and hardware issues - Provide a high level of technical support to clients as well as maintaining a high level of customer service at all times - Work on a mixture of dayto-day support and project work - Act as the goto for any questions or queries from other Engineers Key Experience: - A minimum of 3 years' experience in a similar IT-related role - MSP experience is advantageous, although not essential - Used to providing a high level of technical support to a range of clients - Windows Server 2012 - 2022 - Windows Desktop 7/11 - Office 365 knowledge - Networking ability - DNS / Routing / Switching - VMware - Azure - Active Directory This is an excellent opportunity for a 2nd Line Engineer to join a thriving business who are leaders within their field, where you will given an excellent platform to learn, develop and progress your skills in a supportive environment, whilst working on a variety of day-to-day support tasks and project work with a varied client-base. CVs are being reviewed, so please apply now for immediate consideration.

Our client, a leading MSP is seeking a 2nd Line Engineer to join them on a full-time, contract basis for an initial period of 6 months. Due to an exciting period of growth our client is looking to expand their team of Engineers, and are looking for a 2nd Line Engineer to join them, where you will be responsible for providing a high level of technical support to a broad range of clients, working on daily tickets whilst working with the wider team of Engineers, working on both day-to-day support tasks and project work. Due to the location of the office candidates are required to have access to their own vehicle. Key Responsibilities: - Resolve daily tickets from clients, supporting on software troubleshooting as well as installs and updates, as well as hardware faults - Attend client sites when required to fix onsite faults and hardware issues - Provide a high level of technical support to clients as well as maintaining a high level of customer service at all times - Work on a mixture of dayto-day support and project work - Act as the goto for any questions or queries from other Engineers Key Experience: - A minimum of 3 years' experience in a similar IT-related role - MSP experience is advantageous, although not essential - Used to providing a high level of technical support to a range of clients - Windows Server 2012 - 2022 - Windows Desktop 7/11 - Office 365 knowledge - Networking ability - DNS / Routing / Switching - VMware - Azure - Active Directory This is an excellent opportunity for a 2nd Line Engineer to join a thriving business who are leaders within their field, where you will given an excellent platform to learn, develop and progress your skills in a supportive environment, whilst working on a variety of day-to-day support tasks and project work with a varied client-base. CVs are being reviewed, so please apply now for immediate consideration.

Our client, a leading business in the Financial Services industry is seeking a Technical Business Analyst to join their team on a full-time, permanent basis. Due to an exciting period of growth within the business, our client is looking to add a Technical Business Analyst to their team, where you will be responsible for assisting in transforming requirements into systems that fine with the overall requirements of the business. You will ideally have experience in the creation of process analysis, creation of user story documents, creation of technical design documents and facilitation of workshops. Key Responsibilities: - Review and understand user stories and transform these into actionable technical design document s for the development team - Work closely with other departments within the business to transform business requirements into technical artifacts - Create documents such as Project Roadmaps, Project Plans, Technical Design Documents and Test Scripts - Assist in creating test plans and test cases - Understand requirements and design solutions to ensure all user acceptance criteria is met Key Experience: - A minimum of 2 years' experience as a Technical Business Analyst - Experience in SQL / Azure / Clickup would be advantageous - Understanding of or experience working in Agile / Kanban / Waterfall environments - Experienced in the creation of documents such as Project Roadmaps and Technical Design Documents - Excellent communicator, confident liaising with colleagues of all levels across the business - Confident working both independently and as part of the wider team This is an excellent opportunity for a Technical Business Analyst to join a thriving business who are leaders in their field. You will be working with departments across the business to ensure process improvements, implementing ideas into the organization. CVs are being reviewed, so please apply now for immediate consideration.

Our client, a leading business in their industry is seeking an Internal Recruitment Consultant to join them on a full-time, permanent basis. Due to an exciting period of growth within the business our client is looking for an Internal Recruitment Consultant to join their team. You will be working closely with others to source, screen and qualify high-calibre candidates, ensuring quality standards of applicants are at the highest levels. The ideal candidate will have previous experience in recruitment, either in-house or from an Agency, and be confident working with colleagues and candidates of all levels. Key Responsibilities: - Pre-screen candidates with in-depth phone screenings, assessing qualifications and overall suitability - Conduct and assess video interviews - Use job boards, social media and other platforms to attract high-calibre candidates - Ensure all compliance requirements are met - Screen all incoming job applications to shortlist suitable candidates Key Experience: - Previous recruitment experience, either from an Agency or in-house - Excellent communicator, confident liaising with colleagues and candidates of all levels - Confident working both independently and as part of the wider team, ensuring highest standards of service are maintained at all times - Understanding of compliance - Able to assess candidate suitability for roles, making decisions in line with business needs This is an excellent opportunity for an Internal Recruitment Consultant to join a thriving business. You will be working with a knowledgeable, experienced team sourcing the highest-calibre candidates, whilst working as part of an industry-leading business. CVs are being reviewed, so please apply now for immediate consideration.