Jackson Hogg Ltd jobs

Financial Accountant Crook Competitive Package A superb opportunity has arisen for a newly qualified Financial Accountant to join an exciting business who are long established and respected. Reporting into the Financial Controller, this role will suit a commercially minded Financial Accountant to join the small finance team. You will deliver accurate financial reporting within the group reporting framework, ensuring compliance and supporting business decision making. You will be responsible for: - Preparing monthly management accounts, including variance analysis and commentary. - Oversight of key control account reconciliations and prepayments, accruals and journal postings. - Preparing quarterly VAT returns. - Involvement in customs processes, export license reporting and export letters of credit. - Support in the preparation of group consolidation processes. - Involvement in annual budget preparation and monthly forecasting. - Review of product profitability and inventory costing. - Liaising with operational teams across the manufacturing sites to provide financial insight. - Continuous improvement of financial processes, systems, and reporting. - Assisting with audit processes (internal and external). As the ideal candidate you will be/have: - Qualified Accountant (ACA/ACCA/CIMA) - Strong understanding of management accounting. - Experienced with prepayments, accruals, and month-end processes. - Understanding of internal controls. - Strong Excel and finance systems. - Strong attention to detail and ability to work to deadlines. NB: This role is fully on site.

HR Business Partner / HR Advisor County Durham Temporary - to start immediately. Are you an experienced HR professional? Are you available immediately? I'm currently supporting this wonderful, renowned North East establishment in their search for an HR professional to help out a very busy HR team over the coming weeks. If you thrive in a fast paced environment and have a broad HR generalist background including ER then I'd love to hear from you!

Business Development Manager Fire and Security Gateshead / North of England (Hybrid) Competitive basic salary + uncapped commission The Opportunity An exciting opportunity has arisen for an experienced Business Development Manager to join a growing and highly respected Fire & Security business operating across the North of England. This is a purely commercial role focused on developing new business opportunities, nurturing long-term client relationships, and driving sustainable revenue growth. The organisation has built its reputation on technical expertise, compliance, integrity, and exceptional service, making this an ideal opportunity for a relationship-driven sales professional who values long-term partnerships over quick wins. If you enjoy building trust, understanding client needs, and creating lasting business relationships, this could be the ideal next step in your career. Key Responsibilities - Identify and develop new business opportunities across key sectors including Property Management, Healthcare, Facilities Management, Estates, Commercial, and Industrial. - Build and maintain a strong pipeline of prospective clients. - Develop meaningful relationships with decision-makers and key stakeholders. - Take a consultative approach to understanding customer requirements before recommending solutions. - Manage client relationships throughout the full sales lifecycle. - Generate repeat business and referral opportunities from existing accounts. - Work closely with operational teams to ensure a seamless customer experience. - Represent the business professionally while maintaining the highest standards of integrity and ethics. About You To be successful in this role, you will ideally have: - Previous business development or sales experience within Fire & Security, Facilities Management, Property, or a related sector. - A proven track record of generating and winning new business. - An established network of contacts and the ability to create new opportunities. - A consultative, relationship-led approach to sales. - Strong commercial awareness and negotiation skills. - Self-motivation, resilience, and a desire to maximise earning potential. - A commitment to delivering excellent customer service and long-term client value. Why Apply? This is not a traditional sales role focused on short-term wins and high-pressure targets. The business is seeking a professional who can leverage their sector knowledge, network, and credibility to develop lasting client relationships and drive sustainable growth. Success is measured not just by winning business, but by understanding client needs, delivering exceptional service, and building partnerships. If you're commercially driven, relationship-focused, and motivated by both performance and integrity, we'd love to hear from you.

Sales Manager An exciting opportunity to join a growing engineering business specialising in laser cutting, profiling and fabrication services. Working with customers ranging from local manufacturers through to major OEMs, you'll play a key role in developing existing relationships, identifying new opportunities and supporting the company's continued expansion into sectors including Defence, Oil & Gas and Industrial Manufacturing. This is a highly visible, customer-facing role, ideal for someone who enjoys building long-term partnerships and becoming a trusted advisor to their clients. Key Responsibilities: - Manage and develop a portfolio of existing customer accounts - Maximise opportunities within key accounts and identify areas for growth - Build relationships with customers ranging from SMEs to large OEMs - Generate new business opportunities through networking and market engagement - Attend regular customer meetings and act as a key ambassador for the business - Support growth across Defence, Oil & Gas and other strategic sectors - Work closely with operational teams to deliver an exceptional customer experience - Contribute to the company's ongoing commercial growth strategy About You: - Proven success in a Business Development or Sales role - Experience selling into manufacturing, engineering or industrial markets - Strong account management and relationship-building skills - Commercially astute with a proactive approach to business development - Confident engaging with stakeholders at all levels The Opportunity: - Join a business with ambitious growth plans - Work with a diverse customer base, from local businesses to leading OEMs - Significant autonomy and visibility within the organisation - Opportunity to make a genuine impact on the future growth of the business

Management Accountant / Finance Business Partner Salary: 40,000 - 50,000 DOE Location: Leeds / Harrogate Area - with travel Job Type: Full Time, Permanent Qualification: Part-Qualified, Newly Qualified, Qualified or Qualified by Experience Jackson Hogg are delighted to be supporting a growing project-led business with the appointment of a Management Accountant / Finance Business Partner . Reporting directly to the Finance Director, this is a broad and commercially focused role offering the opportunity to support operational decision-making, improve reporting and provide valuable insights into business performance. Key Responsibilities - Production of monthly management accounts - Balance sheet reconciliations and month-end reporting - Variance analysis and management reporting - Budgeting and forecasting - Cashflow and working capital reporting - Project profitability and performance analysis - Business partnering with operational stakeholders - Process improvement and strengthening financial controls About You - Part-qualified, newly qualified, qualified (ACA/ACCA/CIMA) or QBE - Previous management accounting experience - Strong month-end and balance sheet knowledge - Experience producing budgets and forecasts - Advanced Excel skills - Confident communicator with strong stakeholder management skills - Commercially minded with a proactive approach Desirable Experience Experience within a project-led environment such as engineering, construction, manufacturing, contracting, facilities management, utilities or similar would be highly advantageous. What's on Offer? - 40,000 - 50,000 depending on experience - 25 days holiday plus bank holidays - Pension scheme - Direct exposure to senior leadership - Opportunity to influence business performance and decision-making - Broad role with genuine scope to make an impact

Finance Manager Redcar (Hybrid - 3 days on site and 2 days at home) 50,000 - 60,000 Jackson Hogg are delighted to be supporting a growing, exciting business in their recruitment of a Finance Manager located in Redcar. The Finance Manager will take the lead on the day to day ownership of the finance function, ensuring the business has accurate accounts, disciplined controls, dependable cash visibility and commercially useful reporting. Duties and responsibilities include: - Own the monthly management accounts process. - producing clear monthly commentary covering performance against budget, forecast and prior periods. - Supports year-end accounts, audit and tax compliance, coordinating information for external advisors. - Maintain a reliable short term cashflow forecast and support the FD with longer-range working capital planning. - Oversee daily cash reporting, customer collections, supplier commitments and payment planning. - Manage the financial administration and reconciliation of the invoice finance facility, including availability, reserves, uploads and lender queries. - Support pricing, investment and operational decisions with clear financial analysis and scenario modelling. - Help build budgets, forecasts and performance dashboards aligned to the drivers of the business. - Maintain appropriate VAT records and support timely, accurate VAT and other statutory submissions with external advisors where applicable. As the ideal candidate you will be: - Qualified - ACA, ACCA or CIMA or qualified by experience. - Significant experience of producing monthly management accounts and maintaining strong balance sheet control in an SME or operational environment. - Confident with stock accounting, costing, margin analysis; able to reconcile operational records to the general ledger. - Advanced Excel skills - able to analyse complex data.

Head of People Northumberland Full Time I'm delighted to be recruiting on behalf of a growing, engineering-led business that operates across transport, logistics, infrastructure and renewable energy sectors. With ambitious growth plans and a strong people-first culture, they're now looking to appoint a Head of People to lead and shape the people agenda during an exciting period of expansion. This is a fantastic opportunity for an experienced HR professional who enjoys balancing strategic thinking with hands-on delivery. You'll be trusted to make things happen, influence senior stakeholders, and build a people function that supports a fast-moving, commercially focused business. The Role Reporting directly to the leadership team, you'll take ownership of all people-related activity across the business, including: - Leading and developing the people strategy to support growth. - Owning the full employee lifecycle, from recruitment through to exit. - Managing employee relations and employment law matters. - Coaching and supporting managers to build high-performing teams. - Driving engagement, wellbeing and culture initiatives. - Overseeing HR systems, payroll inputs, benefits and people reporting. - Building scalable processes, policies and frameworks as the business grows. About You We're looking for someone who: - Has experience as a Head of People, Head of HR, Senior HRBP or HR Manager. - Is CIPD qualified (or brings equivalent experience). - Has strong employment law expertise. - Is strategic in their thinking but equally happy getting into the detail. - Thrives in a fast-paced, evolving environment. - Can juggle multiple priorities and adapt quickly. - Works autonomously and takes ownership of outcomes. - Is commercially minded, pragmatic and solutions-focused. - Isn't afraid to roll their sleeves up and do whatever is needed to get the job done. What's on Offer? - A genuinely influential role with direct access to senior leadership. - The opportunity to shape and build a growing people function. - Significant autonomy and ownership. - A collaborative, down-to-earth culture. - Competitive salary and benefits package. If you're an experienced people leader who loves building, improving and making a real impact, I'd love to hear from you!

We're recruiting exclusively for a Junior Data Engineer to join a growing organisation investing heavily in its cloud-based data platform. This is an excellent opportunity for a recent graduate or early-career professional looking to build a career in data engineering, working with modern Azure technologies and large-scale business data. You'll work alongside experienced data and BI professionals to develop and maintain data pipelines, integrate data from a variety of systems, and help deliver trusted, high-quality data for reporting and business decision-making. The role offers exposure to modern data engineering practices, cloud technologies, data modelling, and platform development, with plenty of opportunities for learning and progression. Key Responsibilities - Build and support ETL/ELT data pipelines using modern cloud technologies. - Assist with integrating and transforming data from multiple business systems. - Help maintain a scalable, secure, and reliable data platform. - Develop data quality checks, monitoring, and automated testing processes. - Work closely with BI and business teams to ensure data is accurate and accessible. - Document data processes, transformations, and technical solutions. - Contribute to the ongoing development of data architecture and best practices. Skills & Experience - Degree in Computer Science, Data Analytics, Engineering, Mathematics, or a related subject, or equivalent commercial experience. - Good SQL skills and experience with Python or another programming language. - Understanding of databases, data modelling, and ETL/ELT concepts. - Interest in cloud data technologies and modern data platforms. - Exposure to Azure, Microsoft Fabric, Databricks, Data Factory, or similar technologies would be advantageous. - Strong analytical, problem-solving, and communication skills. What's on Offer - Opportunity for graduates and junior-level candidates. - Structured learning and mentoring from experienced data professionals. - Hands-on experience with modern Azure data technologies. - Clear progression pathways within data engineering and cloud data platforms. - Hybrid working model, with remote working also considered for the right candidate. - Competitive salary and excellent long-term development opportunities.

Jackson Hogg Procurement division are delighted to be the exclusive recruitment partner of a well-established manufacturing organisation in Dewsbury on the appointment of a Strategic Buyer to join their Procurement team. This role will assist and support the strategic procurement team in the identification and management of suppliers that meet the organization's standards of price, quality, reliability, and customer service. This is a full time and permanent role with a 37.5 hour working week. Hours are flexible and can accommodate a start time between 07.30-09.00 depending on preference. Early Friday finishes on offer from 1.30pm. The Role of Strategic Buyer: - Proactively manage a selected set of allocated suppliers - Manage own supply base. - Use data to identify opportunities for continuous improvement. - Identify, implement and manage NDA and LTA for selected portfolio of suppliers. - Develop key working relationships with suppliers via regular review meetings on performance, using Supplier Scorecard to align to Metrics, and renegotiate for improvements. - Supporting supply chain activities relating to new product introduction, ECN changes, SBD programs. - Manage supplier price files and review any proposed changes with Procurement Manager. - Assist in onboarding and smooth implementation of new suppliers, both internally and externally - Resolve invoicing issues via D3. - Work with internal department to identify, improve, or resolve supply issues. - Assist in Net Freight opportunity management and Incoterm changes to ensure the best mode of freight is determined and used - Develop a good tactical and strategic knowledge of supply base. - Coordinate activities to ensure the performance of the section is optimised. - Preparing and maintaining action plans to support principal accountabilities. - Lead and/or participate in specific project work. Benefits: - 25 days holiday + bank holidays + buy/sell up to 5 days holiday - Pension 7% EE and 10% ER contribution - Bonus scheme - Option to buy shares - Hybrid working of 1 day per week WFH The Person/Requirements: - At least 3 years' experience in a Procurement role - Open to both transactional and strategic procurement backgrounds - Strong negotiation skills - Ability to work in a fast-paced and dynamic environment For more information, please get in touch with Gemma Yeadon - Sector Lead Procurement at Jackson Hogg Recruitment.

Graduate Data Consultant Location: Teesside (office based to start with then hybrid after training) Salary: 30,000 - per annum Overview Are you a recent graduate looking to build a career in data, business analysis, and modern cloud technologies? We are looking for a Graduate Data Consultant to join our growing team in Teesside. This is an excellent opportunity for an ambitious graduate to develop hands-on experience working with business stakeholders, data teams, and modern Microsoft technologies including Azure and Microsoft Fabric. You will work alongside experienced consultants, analysts, and engineers to help gather business requirements, analyse data, and support the delivery of modern business intelligence and data solutions. You'll gain exposure to a leading Microsoft data stack including Microsoft Fabric, Azure, Power BI, SQL and cloud-based analytics technologies. Responsibilities - Work with business users to understand challenges, requirements, and opportunities for improvement. - Support workshops and meetings to gather and document business requirements. - Assist with translating business needs into clear technical requirements. - Create and maintain business process maps and documentation. - Work with stakeholders at various levels across client organisations. - Contribute to project documentation, user stories, and acceptance criteria. - Support testing activities and validation of solutions before delivery. Data Analysis - Gather and explore data from a variety of sources. - Perform data analysis to identify trends, insights, and opportunities. - Assist with data quality assessments and data cleansing activities. - Support data and process mapping exercises. - Work with experienced engineers and consultants to understand data modelling approaches. - Learn and apply data warehousing principles, including dimensional modelling and star schemas. - Develop practical experience using Microsoft Fabric, Power BI, SQL and Azure-based data and analytics solutions. - Help validate solutions against business requirements. What We're Looking For Essential - Degree in Business Analytics, Data Analytics, Computer Science, Information Systems, Mathematics, Economics, Engineering, or a related discipline. - Strong analytical and problem-solving skills. - Good written and verbal communication skills. - Ability to engage confidently with both technical and non-technical audiences. Desirable - Exposure to Power BI, Tableau, or similar BI tools. - Awareness of Microsoft Azure, Microsoft Fabric, or cloud technologies. What You'll Gain - Structured graduate development programme. - Mentoring and coaching from experienced Senior Consultants and Technical Specialists. - Exposure to modern Microsoft technologies including Microsoft Fabric, Azure, Power BI and SQL.

Temporary HR Administrator / Administrator 3-Month (possibility of permanent contract but not confirmed) Hexham Are you looking for a varied role where you can make an immediate impact? My client is looking for an organised and proactive HR Administrator or experienced Administrator to join our Business Services team on a temporary basis. This is a hands-on role combining day-to-day HR administration with the opportunity to review and improve HR systems, processes and documentation. Key Responsibilities - Maintaining accurate and confidential employee records - Supporting onboarding, contracts and employee documentation - Coordinating training, probation reviews and employee lifecycle activities - Producing HR reports and management information - Providing general HR and office administration support - Auditing employee data across HR systems - Identifying and supporting process and system improvements - Assisting with HR system administration and development - Supporting payroll administration where required About You You'll be: - Highly organised with excellent attention to detail - Experienced in HR administration or a general administrative role - Confident using business systems and Microsoft Office - Comfortable managing multiple priorities and working independently - Professional, discreet and able to handle confidential information - A proactive problem-solver with strong communication skills If you're an experienced HR Administrator, or a capable Administrator looking to further develop your experience, we'd love to hear from you!

Accounts Payable Assistant, 12 month Fixed Term Contract, up to 30,000 salary Key Responsibilities Include: - Processing and posting supplier invoices - Processing and auditing employee expenses - Ensuring strict adherence to VAT and tax regulations - Responding to internal and external queries (written and verbal) - Handling inbound calls for the Accounts Payable function - Reconciling supplier statements - Posting journal entries - Setting up and maintaining supplier and employee records within the finance system This is an exciting opportunity to join a fantastic business in Newcastle, if you're committed and have experience within Accounts Payable please apply.

Purchase Ledger Administrator (Maternity Cover) Location: Darlington Hours: 37.5 hours per week Salary: 27,000 - 28,000 (DOE, subject to confirmation) We are seeking a proactive and detail-oriented Purchase Ledger Administrator to join our Finance team on a maternity cover basis. This role is ideal for someone who enjoys working with numbers, resolving queries, and supporting efficient financial processes in a fast-paced environment. Key Responsibilities - Process supplier invoices and credit notes accurately - Match, batch, code, and reconcile invoices and supplier statements - Resolve supplier and payment queries efficiently - Support month-end finance activities and reporting - Process employee expenses and maintain accurate records - Work closely with internal teams to improve processes Please apply to the role if you're interested.

Electronic System Engineer Newcastle Upon Tyne, United Kingdom Salary: Competitive Jackson Hogg is delighted to be working with a leading diagnostics business which is scalng up it's engineering team due to new international investment. This is for a dynamic electronics engineer who can operate across hardware, firmware, and cross-functional design areas while working in a heavily regulated environment. That means, you ll be involved directly into the design cycle that takes their new technology from concept to the market. This is a permanent, full time on site role based in Newcastle. Electronic System Engineer Key Responsibilities - Lead design cycles, updates, and enhancements across an electronics-heavy medical device. - Documentation, traceability, and the technical file. - Deliver design changes driven by new standards, global regulatory requirements, or product performance needs - Work hands-on with hardware, firmware, mechanical, optical, and microfluidics specialists - Support verification & validation from a design perspective. - Interface with global partners, including China-based manufacturing groups. - Contribute to next-generation platforms with increased throughput and advanced architecture. Electronic System Engineer Key Requirements - Strong background in electronics engineering - Experience in PCB design, PCB layout, embedded/firmware literacy - Hands-on engineering mindset - Experience in regulated or process-heavy industries (Medical devices, aerospace, automotive, nuclear, oil & gas) - Exposure to ISO frameworks (ISO 13485 is a plus but not essential) - Methodical, structured, documentation-first mindset - Strong communicator and growth-oriented If you are interested in this role please get in touch with Eleni using the details below.

National Account Manager Competitive salary Are you an experienced National Account Manager looking for a role where you can truly own customer relationships, drive growth, and make a commercial impact? We're seeking a commercially driven National Account Manager to manage and grow a portfolio of retail and discounted retail accounts. This is a fantastic opportunity for a self-motivated professional who thrives in a remote environment and enjoys balancing commercial, operational, and customer-focused responsibilities. Working closely with cross-functional teams, you'll play a key role in delivering customer success, identifying new business opportunities, and driving sustainable growth across your account portfolio. The Role As National Account Manager, you will take ownership of a portfolio of retail customers, acting as the primary point of contact and building long-term, profitable relationships. Key responsibilities include: - Managing the end-to-end relationship for a portfolio of retail and discounted retail accounts - Leading annual commercial negotiations, including pricing, terms, promotional investment, and account reviews - Maximising sales, margin, and profitability across your customer base - Managing credit control activities where required - Developing and implementing account plans to drive volume, distribution, and profitable growth - Coordinating critical path activities for new product launches, range reviews, and seasonal initiatives - Managing private label and own-brand programmes, including specifications, costing, and supply chain coordination - Working collaboratively with supply chain, technical, marketing, and finance teams to ensure customer commitments are delivered - Resolving commercial, operational, quality, or supply chain issues efficiently and effectively - Producing accurate forecasts, reports, and account performance analysis - Identifying and developing new customer opportunities and expanding existing trading relationships - Representing the business at customer meetings, presentations, and negotiations About You We're looking for an ambitious and organised account management professional who combines strong commercial acumen with exceptional relationship-building skills. You'll ideally have: - Proven experience as a National Account Manager or in a similar commercial account management role - A strong track record of negotiating with retail customers - Experience managing critical path processes, including NPD projects, range reviews, and seasonal launches - Previous responsibility for private label or own-brand accounts - Experience within the food and beverage sector (highly desirable) - Strong commercial awareness with the ability to identify growth opportunities - Excellent organisational skills and attention to detail - The ability to work independently while remaining highly collaborative - Strong problem-solving skills with the confidence to manage complex stakeholder situations - Excellent communication and relationship-building abilities Why Apply? This is an excellent opportunity to join a growing business where you'll have genuine ownership of key customer relationships, the autonomy to drive commercial success, and the chance to make a visible impact on future growth. If you're an experienced National Account Manager with a passion for retail account management and business development, we'd love to hear from you.

I'm currently recruiting for an Accounts Payable Assistant on behalf of a well-established business, offering a 6-month fixed-term contract with a salary of 28,500 and a hybrid working pattern (3 days in the office, 2 from home) . This role sits within the Finance team and reports directly to the Management Accountant. It's a great opportunity for someone with accounts payable experience who enjoys working in a busy environment and building strong relationships with suppliers and internal stakeholders. Key responsibilities include: - Reviewing, verifying and processing supplier invoices - Performing supplier statement reconciliations and resolving discrepancies - Assisting with month-end processes and GL account reconciliations - Maintaining accurate accounts payable records - Responding to supplier queries and providing support where needed - Working closely with internal departments to resolve billing issues and ensure compliance We're keen to speak with candidates who have: - Previous experience in Accounts Payable or a similar finance role - Good knowledge of general ledger functions and AP processes - Strong Excel skills and experience with accounting software (MCS experience would be advantageous but isn't essential) - Excellent attention to detail and organisational skills - Strong communication skills and the ability to build effective working relationships If this sounds of interest, I'd be happy to tell you more about the opportunity. Please reply with your updated CV or let me know a convenient time for a quick chat.

Group Financial Accounting Manager You will oversee financial accounting, compliance, and reporting across multiple European entities. Leading a small accounting team, you'll ensure accurate financial reporting, strong controls, statutory compliance, and successful audit delivery while driving process improvements across the finance function. Key Responsibilities - Lead month-end, quarter-end, and year-end close processes. - Ensure accurate financial reporting, balance sheet reconciliations, and journal reviews. - Manage statutory compliance, including VAT, tax filings, and statutory accounts. - Coordinate and lead external audits across multiple European entities. - Oversee cash flow and treasury activities. - Develop and support a small finance team. - Drive process improvements, automation, and control enhancements. - Partner with internal stakeholders and external advisors across Europe. About You - Qualified accountant (ACA, ACCA, CIMA or equivalent). - Strong background in financial accounting, reporting, and compliance. - Experience managing audits and statutory reporting requirements. - Knowledge of VAT, corporate tax, and regulatory compliance. - Previous people management or team leadership experience. - Advanced Excel skills and ERP system experience (SAP desirable).

Jackson Hogg is delighted to be partnering with a growing business in Prudhoe on the appointment of an Accounts Assistant. This is a varied, hands-on role supporting the wider finance team across multiple entities, following a period of growth and acquisition. The role offers exposure across transactional finance, with involvement in both ledgers, cash management and credit control, making it ideal for someone looking to broaden their experience within a busy and evolving environment. Key Responsibilities - Maintain the cash book, including daily postings and bank reconciliations - Support sales ledger activities, including reconciliations and reporting - Process purchase invoices, manage balances and assist with payment runs - Carry out credit control, monitoring outstanding debt and supporting recovery actions - Perform monthly account reconciliations - Process expenses, petty cash and company credit card transactions - Respond to incoming finance queries and support internal stakeholders - Assist with ad-hoc duties to support the wider finance team About You - Previous experience in a finance or accounts assistant role - Good understanding of sales and purchase ledger processes - Strong Excel skills and confidence using finance systems (SAP advantageous) - Highly organised with strong attention to detail - Proactive, team-focused and able to manage your own workload - AAT (or studying) desirable Offering - Permanent, full-time position - Opportunity to join a growing business following acquisition activity - Broad, hands-on role across multiple finance areas - Supportive team environment with development potential

Customer Services Manager Newcastle (hybrid working after probation passed) We are delighted to be supporting this renowned North East organisation in their search for a proactive and customer-focused Customer Services Manager to lead their close-knit Customer Services team. This is a hands-on management role where you will oversee a team of two Customer Services Advisors, ensuring exceptional service delivery across a high-volume environment. Whilst the team is small, the level of customer interaction and activity is significant, requiring a manager who can confidently balance operational priorities, lead from the front, and remain calm under pressure. You will play a crucial role in maintaining strong relationships with businesses, stakeholders and event participants, whilst continually seeking opportunities to improve processes, enhance customer experience and drive team performance. Working closely with colleagues across Marketing, Events and wider business teams, you will take a strategic "helicopter view" of customer service operations while remaining ready to roll up your sleeves and support the team whenever needed. Key Responsibilities will include (but not limited to): - Lead, manage and develop a team of two Customer Services Advisors, providing direction, coaching and day-to-day support. - Act as the primary escalation point for challenging situations and complex enquiries. - Manage customer service operations within a busy, high-traffic environment, ensuring service standards are consistently maintained. - Take ownership of the customer journey, identifying opportunities to streamline processes and improve efficiency. - Review and analyse post-event reports, customer feedback and NPS (Net Promoter Score) data, using insights to drive continuous improvement. - Work collaboratively with Marketing and Events Managers to ensure smooth delivery of events and initiatives. - Serve as the main point of contact for businesses invited to participate in events and programmes. - Respond to and resolve business-related challenges and queries in a professional and timely manner. - Produce quarterly reports, maintain accurate records and ensure effective filing and documentation processes. - Monitor team performance and workload, ensuring resources are allocated effectively. - Support wider business operations and contribute positively to a collaborative "all hands on deck" culture. Criteria: We are looking for an organised, resilient and adaptable leader who thrives in a fast-paced environment. You will have: - Previous experience managing or supervising a customer service team. - Strong customer service and relationship management skills. - A commercial mindset with the ability to balance customer needs with business objectives. - An eye for process improvement and a genuine desire to make things work better. - A positive, solutions-focused "let's do this" attitude. - Excellent organisational skills with the ability to manage multiple priorities simultaneously. - Confidence working with data, reports and customer feedback metrics such as NPS scores. - Strong communication skills and the ability to build relationships with both customers and internal stakeholders. - The ability to remain calm, professional and effective under pressure. - A hands-on leadership style and willingness to support the team whenever required. You'll be joining a supportive and collaborative team where everyone works together to achieve success. No two days are the same, and you'll have the opportunity to make a real impact by improving processes, enhancing customer experiences and helping shape the way they work. If you're an experienced customer service leader who enjoys juggling priorities, solving problems and bringing people together to deliver outstanding service, then we'd love to hear from you!

Role Overview We are seeking a Software Developer to join a growing team delivering software solutions across engineering, integrity management, and technical consulting projects. This role offers the opportunity to work with multidisciplinary teams, developing applications and tools that support both client-facing projects and internal innovation programmes. You'll be involved throughout the software lifecycle, from requirements gathering and development through to testing, deployment, and user support. Key Responsibilities - Design, develop, and maintain software applications and tools - Work closely with engineers and technical specialists to deliver project requirements - Support software testing and validation activities - Produce technical documentation and user guidance - Assist with software training and knowledge sharing - Provide ongoing support for users and stakeholders - Contribute to continuous improvement and development initiatives Required Experience - Strong Python programming and scripting skills - Degree-qualified in Computer Science or a related field - Excellent communication and stakeholder management skills - Ability to work effectively within multidisciplinary teams Desirable Experience - Web development technologies including HTML5, CSS, AJAX, and ASP.NET - Database programming or data management experience - UI design and user-centred development - Software support, testing, or quality assurance exposure - Experience working within engineering or industrial environments Benefits - Competitive salary and benefits package - Ongoing professional development and training - Long-term career progression opportunities - Exposure to international projects and collaboration - Established and growing technical team