Flotek jobs

Job Title: Comms Projects Co-ordinator Location: Swansea or Bridgend Salary: £28,000 - £30,000 per annum Job Type: Permanent, Full time Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses click apply for full job details

Job Title: Business Development Executive Location: Pencoed, Bridgend Salary: £30,000 - £35,000 per annum, OTE £47,000 Job Type: Full-time, Permanent Working Hours: Monday to Friday - 8:30am to 5.00pm Who are We: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses click apply for full job details

Job Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure to a fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make a visible impact. Who are we: Flotek Group is one of the fastest-growing technology companies in the UK, delivering IT, Cybersecurity and Communications services to small and medium-sized businesses. With sales and support teams across the country, we are building a service operation that combines technical expertise, commercial focus and genuine care for our partners. When you join Flotek Group, you join our Purple Army: a collaborative, ambitious team guided by shared values and high standards. We move quickly, learn constantly, recognise great work, and take pride in delivering the kind of service that earns trust and creates a genuine Wow for our partners. The Role: As Service Operations Manager, you will be a key member of the Service Leadership Team, responsible for leading and developing specialist IT service functions that deliver world-class outcomes for our partners. Reporting directly to the Head of Service, you will provide strategic leadership across Service teams, ensuring service excellence, operational efficiency, employee engagement, and continual improvement. This is a leadership-first role. Your technical background will help you challenge decisions, understand escalations and support your teams, but your biggest impact will come from building high-performing teams, developing future leaders, improving service delivery and creating an environment where people are engaged, accountable and proud of the service they deliver. You will work closely with Team Leaders, Service Excellence, Project Delivery, Account Management and Senior Leadership to shape a scalable, high-performing service operation as Flotek continues its ambitious growth journey. Responsibilities: You will be expected to lead through your Team Leaders, setting clear expectations, coaching consistently, and creating a culture where people understand what great service looks like. The right person will be comfortable having honest conversations, recognising strong performance, supporting development and holding teams accountable in a fair, constructive and consistent way. - Lead, develop and inspire Team Leaders and operational teams, creating a high-performance culture where people feel supported, challenged, recognised and accountable for delivering exceptional service. - Build leadership capability across the department through coaching, mentoring, succession planning, structured one-to-ones and regular performance development activity. - Own service performance across all supported functions, ensuring exceptional customer outcomes, operational excellence and consistent achievement of service targets. - Act as the senior escalation point for major partner issues, balancing customer experience, employee wellbeing and commercial objectives. - Define and deliver strategic service improvement initiatives that enhance scalability, efficiency and support Flotek's continued growth. - Work closely with senior leadership to shape departmental objectives, resource planning, budgets and long-term operational strategy. - Establish and own KPI frameworks, operational reporting and performance dashboards, providing regular insights and recommendations to Directors and the Senior Leadership Team. - Ensure effective capacity planning, governance and compliance with company policies, security standards and industry best practice. - Build strong relationships with key partners and stakeholders, acting as a senior representative of the Service Department during reviews, escalations and critical service events. - Drive measurable improvements in partner satisfaction, retention and overall service experience through a customer-first approach. - Lead continual service improvement initiatives through data analysis, root cause investigations and operational reviews. - Champion innovation, automation and emerging technologies that improve efficiency, employee experience and partner outcomes. What we're looking for: - Strong people leadership, coaching and team development skills, with the ability to build high-performing teams and future leaders. - Experience managing operational performance through KPIs, SLAs, service reporting and continual improvement initiatives. - Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organisation. - Commercially aware, with the ability to balance partner outcomes, operational requirements and business objectives. - Strong understanding of Managed Services, Service Operations and modern MSP technologies, including Microsoft 365, Azure, networking and cyber security, with the confidence to support technical discussions without needing to be the deepest technical expert in the room. - Familiarity with service management frameworks and tools, including ITIL, PSA, RMM, CRM and documentation platforms, with the ability to use data and process insight to improve service performance. - A customer-focused, organised and results-driven leader who thrives in a fast-paced environment and remains calm under pressure. - Proven leadership experience with a track record of leading Team Leaders, Supervisors or Managers. Benefits: - Competitive salary depending on experience. - Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. - Birthday day off. - Additional day off for personal life milestones. - "Give Back Day" for supporting a charity of your choice. - Perkbox discounts across shopping, gyms, restaurants and more. - Regular social events and team-building opportunities. - Career growth pathways into senior service leadership as Flotek continues to scale. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with experience of; IT Service Delivery Manager, Managed Services Operations Manager, IT Infrastructure & Operations Manager, IT Service Manager, Managed IT Services Lead, Service Operations Lead may also be considered for this role.

Job Title: Comms Projects Co-ordinator Location: Swansea or Bridgend Salary: £28,000 - £30,000 per annum Job Type: Permanent, Full time Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" The role: We are looking for a technical projects co-ordinator to join our team to assist with the delivery of Telecoms projects to our ever expanding customer base. You will be responsible for planning and managing all types of Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. We are open to the right candidate being based at either our Bridgend or Swansea office. Responsibilities: - Planning projects that have been received from the sales team - Facilitating and holding initial kick off meetings with sales, engineering and the customer - Ordering services from suppliers - Ordering hardware from suppliers - Placing provisioning orders for things such as broadband, hosted telephony and mobiles - Placing and managing number ports - Scheduling engineers to attend site for installation and training - Consistently updating customers on the progress of their orders - Booking in stock and managing stock including running stock takes - Provide documentation and a clear handover to both the client and the support teams. - Responsible for always delivering world-class service. What we're looking for: - Previous project management experience - Telecoms project delivery would be a benefit - Previous experience of provisioning in Telecoms would be a benefit - A positive attitude with a can do approach to everything! - Highly organised and structured individual - Previous use of CRM systems - Excellent time management and ability to multi-task, dealing with large volumes of workload - Excellent communication skills both verbal and written Benefits: - Competitive salary of £28,000 - £30,000 (experience depending). - Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." - Day off for your birthday. - Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. - Give back day to support your chosen charity. - Savings on gym memberships, shopping and other discounts available through Perkbox. - Variety of social events & team building opportunities are available. - Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with experience of; Telecoms Project Manager, Telecommunications Project Team Leader, Telecommunications, Infrastructure Project Lead, Comms Project Manager, Comms Project Coordinator, may also be considered for this role.

Job Title: IT Delivery Engineer Location: Plymouth (travel is expected as part of this role) Salary: £30,000 - £35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses click apply for full job details

Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation click apply for full job details

Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses click apply for full job details

Job Title: Client Relations Manager / Sales Administrator Location: Pencoed, Bridgend Salary: £27,500 per annum Job Type: Permanent, Full time About us: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses click apply for full job details

Job Title: Client Relations Manager / Sales Administrator Location: Pencoed, Bridgend Salary: 27,500 per annum Job Type: Permanent, Full time About us: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do. Job Responsibilities: - Be the primary point of contact and build long-term relationships with customers - Develop a trusted relationship with key accounts - Complete Regular account reviews - Upsell and cross sell products and services into existing customers - Deal with sales orders for existing clients - Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base - Resign customer contracts - Increase profitability across the customer base - Ensure customer retention - meeting minimum renewal objectives - Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis - Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships - Liaise between the customer and internal teams - Deal with any inbound customer account queries - Help customers with reviewing their latest technology requirements About you: Job Experience Required: - A positive attitude with a can do approach to everything! - IT and Comms knowledge preferable but not essential - Customer Service Experience - Sales experience What we offer: - Basic Salary 27,500 - Commission package available with expected OTE of 30,000 - Staff Share Equity Scheme - 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Customer Retention, Customer Service, Sales Executive, Customer Relations, Client Services, Customer Support, Client Services, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Account Manager, Sales Account Executive may also be considered for this role.

Job Title: Business Development Executive Location: Pencoed, Bridgend Salary: 30,000 - 35,000 per annum, OTE 47,000 Job Type: Full-time, Permanent Working Hours: Monday to Friday - 8:30am to 5.00pm Who are We: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: Our BDE team are a mission critical part of our business. We have ambitious growth plans and our BDE team will play an integral part in us achieving our growth targets. We are therefore seeking a proactive and results-oriented Business Development Executive to join our team. Your primary role will be to generate new business opportunities through outbound appointment setting. You will play a crucial part in driving growth and success for Flotek Group by setting high-quality appointments for our field sales team. Key Responsibilities: - Outbound Appointment Setting: Conduct outbound calls to potential clients to set appointments for the field sales team - Lead Generation: Identify and qualify new business opportunities through outbound calling outreach - Relationship Building: Develop and maintain relationships with leads, ensuring they are well-informed and engaged - Data Management: Maintain accurate records of all activities using the outbound sales CRM - Prospecting: Listening and understanding business owners, uncovering pain points, supplier information and expiry dates of IT and telecoms contracts to build pipeline and future opportunities. What we're looking for: - Proven experience in a business development or sales role - Excellent communication and interpersonal abilities - Ability to analyse data and identify trends and pain points - Experience in the IT and Communication sector is a plus - Proficiency in CRM software and other sales tools Benefits: - Salary: 30,000 - 35,000 per annum - Uncapped Commission - realistic OTE 47,000 - EMI Share Equity Scheme - own a slice of the "Purple Pie." - Day off for your birthday. - Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. - Give back day to support your chosen charity. - Savings on gym memberships, shopping and other discounts available through Perkbox. - Variety of social events & team building opportunities are available. - Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Sales Advisor, Sales, External Sales, Sales Person, Senior Business Development, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive may also be considered for this role .

Job Title: Comms Specialist Engineer (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 32,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday About Flotek Group: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and hearty, Flexible hours between 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times plus a 30-minute lunch break. About The Role: We are seeking a Comms Specialist Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: - Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice. - Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates, and clear documentation throughout the incident lifecycle. - Ownership & Escalation Control: Take full ownership of incidents, aiming for First Contact Resolution (FCR), and escalate to Comms Specialists or third-party carriers with clear diagnostics where required. - Technical Troubleshooting: Diagnose and resolve issues across VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC/FTTP/SoGEA), and internal network connectivity. - Supplier & Carrier Coordination: Liaise with external providers (e.g. broadband carriers, hosted voice platforms) to progress faults, raise tickets, and drive timely resolution. - Event & Service Monitoring: Identify and respond to service outages, call quality issues, latency, and connectivity performance concerns, minimising impact to customers. - Knowledge & Continual Improvement: Document known issues, workarounds, and fixes within the Knowledge Base to support faster resolution and continual service improvement (CSI). - Service Communication: Provide clear, confident updates to customers and stakeholders, managing expectations during incidents and ensuring a positive service experience. - Operational Tooling: Use ticketing systems, VoIP management portals, and monitoring tools to manage workload efficiently and maintain accurate service records. - Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. - Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS). What we're looking for: - Experience in Teams voice - Experience in VoIP or communications support roles (1-2 years ideal). - Good understanding of SIP, RTP, NAT, and VoIP fundamentals. - Basic knowledge of routing, switching, VLANs, and firewall concepts. - Strong problem-solving skills and ability to diagnose issues logically. - Excellent communication skills with a customer-first mindset. - Ability to work effectively in a fast-paced helpdesk environment. - Desire to grow skills and progress toward more advanced comms engineering roles. - Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) - Experience with DrayTek, Unifi, Aruba, or similar networking solutions. - Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking). Benefits: - Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. - 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) - Birthday day off. - Additional day off for personal life milestones. - "Give Back Day" for supporting a charity of your choice. - Perkbox discounts across shopping, gyms, restaurants and more. - Regular social events and team-building opportunities. - Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Comms Engineer, IT Comms Specialist, Communications Engineer, IT Engineer, VOIP Engineer, VOIP Specialist may also be considered for this role.