EE jobs

EE Merthyr Tydfil Contact Centre - Part-time role - 20.0 Hours per week Part-time shift pattern: Monday Tuesday Wednesday Thursday Friday Saturday Sunday 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM OFF OFF If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 pro-rata which goes up to £26,738 pro-rata after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Part-time role - 20.0 Hours per week Part-time shift pattern: Monday Tuesday Wednesday Thursday Friday Saturday Sunday 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM OFF OFF If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 pro-rata which goes up to £26,738 pro-rata after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Part-time role - 20.0 Hours per week Part-time shift pattern: Monday Tuesday Wednesday Thursday Friday Saturday Sunday 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM OFF OFF If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 pro-rata which goes up to £26,738 pro-rata after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Part-time role - 20.0 Hours per week Part-time shift pattern: Monday Tuesday Wednesday Thursday Friday Saturday Sunday 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM OFF OFF If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 pro-rata which goes up to £26,738 pro-rata after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Part-time role - 20.0 Hours per week Part-time shift pattern: Monday Tuesday Wednesday Thursday Friday Saturday Sunday 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM OFF OFF If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 pro-rata which goes up to £26,738 pro-rata after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Part-time role - 20.0 Hours per week Part-time shift pattern: Monday Tuesday Wednesday Thursday Friday Saturday Sunday 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM OFF OFF If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 pro-rata which goes up to £26,738 pro-rata after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Part-time role - 20.0 Hours per week Part-time shift pattern: Monday Tuesday Wednesday Thursday Friday Saturday Sunday 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM 4:45PM - 9PM OFF OFF If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 pro-rata which goes up to £26,738 pro-rata after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. - Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. - Take ownership of issues through to resolution, using correct processes. - Deliver a consistent customer experience across inbound and outbound activity. - Customer & Process Excellence - Maintain accurate customer records and contact details. - Follow all sales, compliance, and data protection requirements. - Use CRM and sales systems correctly at all times. - Escalate risks, complaints, or vulnerabilities appropriately. - Work closely with wider teams to resolve issues and improve outcomes. - Deliver against agreed performance measures, including quality, retention, and growth. - Actively engage in coaching, feedback, and development sessions. - Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills - Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. - Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. - Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills - Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. - Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. - Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. - Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. - Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. - Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: - Access to an online private GP 24/7 for you and your immediate family - Market-leading paid carers leave with up to 2 weeks off - Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay - Discounted EE and BT products, including mobile and broadband - Market leading Pension scheme - 5% from you and 10% from us - Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. - Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. - Take ownership of issues through to resolution, using correct processes. - Deliver a consistent customer experience across inbound and outbound activity. - Customer & Process Excellence - Maintain accurate customer records and contact details. - Follow all sales, compliance, and data protection requirements. - Use CRM and sales systems correctly at all times. - Escalate risks, complaints, or vulnerabilities appropriately. - Work closely with wider teams to resolve issues and improve outcomes. - Deliver against agreed performance measures, including quality, retention, and growth. - Actively engage in coaching, feedback, and development sessions. - Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills - Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. - Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. - Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills - Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. - Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. - Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. - Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. - Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. - Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: - Access to an online private GP 24/7 for you and your immediate family - Market-leading paid carers leave with up to 2 weeks off - Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay - Discounted EE and BT products, including mobile and broadband - Market leading Pension scheme - 5% from you and 10% from us - Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. - Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. - Take ownership of issues through to resolution, using correct processes. - Deliver a consistent customer experience across inbound and outbound activity. - Customer & Process Excellence - Maintain accurate customer records and contact details. - Follow all sales, compliance, and data protection requirements. - Use CRM and sales systems correctly at all times. - Escalate risks, complaints, or vulnerabilities appropriately. - Work closely with wider teams to resolve issues and improve outcomes. - Deliver against agreed performance measures, including quality, retention, and growth. - Actively engage in coaching, feedback, and development sessions. - Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills - Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. - Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. - Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills - Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. - Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. - Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. - Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. - Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. - Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: - Access to an online private GP 24/7 for you and your immediate family - Market-leading paid carers leave with up to 2 weeks off - Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay - Discounted EE and BT products, including mobile and broadband - Market leading Pension scheme - 5% from you and 10% from us - Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. - Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. - Take ownership of issues through to resolution, using correct processes. - Deliver a consistent customer experience across inbound and outbound activity. - Customer & Process Excellence - Maintain accurate customer records and contact details. - Follow all sales, compliance, and data protection requirements. - Use CRM and sales systems correctly at all times. - Escalate risks, complaints, or vulnerabilities appropriately. - Work closely with wider teams to resolve issues and improve outcomes. - Deliver against agreed performance measures, including quality, retention, and growth. - Actively engage in coaching, feedback, and development sessions. - Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills - Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. - Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. - Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills - Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. - Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. - Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. - Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. - Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. - Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: - Access to an online private GP 24/7 for you and your immediate family - Market-leading paid carers leave with up to 2 weeks off - Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay - Discounted EE and BT products, including mobile and broadband - Market leading Pension scheme - 5% from you and 10% from us - Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. - Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. - Take ownership of issues through to resolution, using correct processes. - Deliver a consistent customer experience across inbound and outbound activity. - Customer & Process Excellence - Maintain accurate customer records and contact details. - Follow all sales, compliance, and data protection requirements. - Use CRM and sales systems correctly at all times. - Escalate risks, complaints, or vulnerabilities appropriately. - Work closely with wider teams to resolve issues and improve outcomes. - Deliver against agreed performance measures, including quality, retention, and growth. - Actively engage in coaching, feedback, and development sessions. - Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills - Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. - Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. - Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills - Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. - Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. - Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. - Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. - Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. - Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: - Access to an online private GP 24/7 for you and your immediate family - Market-leading paid carers leave with up to 2 weeks off - Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay - Discounted EE and BT products, including mobile and broadband - Market leading Pension scheme - 5% from you and 10% from us - Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. - Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. - Take ownership of issues through to resolution, using correct processes. - Deliver a consistent customer experience across inbound and outbound activity. - Customer & Process Excellence - Maintain accurate customer records and contact details. - Follow all sales, compliance, and data protection requirements. - Use CRM and sales systems correctly at all times. - Escalate risks, complaints, or vulnerabilities appropriately. - Work closely with wider teams to resolve issues and improve outcomes. - Deliver against agreed performance measures, including quality, retention, and growth. - Actively engage in coaching, feedback, and development sessions. - Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills - Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. - Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. - Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills - Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. - Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. - Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. - Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. - Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. - Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: - Access to an online private GP 24/7 for you and your immediate family - Market-leading paid carers leave with up to 2 weeks off - Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay - Discounted EE and BT products, including mobile and broadband - Market leading Pension scheme - 5% from you and 10% from us - Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. - Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. - Take ownership of issues through to resolution, using correct processes. - Deliver a consistent customer experience across inbound and outbound activity. - Customer & Process Excellence - Maintain accurate customer records and contact details. - Follow all sales, compliance, and data protection requirements. - Use CRM and sales systems correctly at all times. - Escalate risks, complaints, or vulnerabilities appropriately. - Work closely with wider teams to resolve issues and improve outcomes. - Deliver against agreed performance measures, including quality, retention, and growth. - Actively engage in coaching, feedback, and development sessions. - Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills - Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. - Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. - Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills - Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. - Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. - Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. - Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. - Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. - Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: - Access to an online private GP 24/7 for you and your immediate family - Market-leading paid carers leave with up to 2 weeks off - Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay - Discounted EE and BT products, including mobile and broadband - Market leading Pension scheme - 5% from you and 10% from us - Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. - Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. - Take ownership of issues through to resolution, using correct processes. - Deliver a consistent customer experience across inbound and outbound activity. - Customer & Process Excellence - Maintain accurate customer records and contact details. - Follow all sales, compliance, and data protection requirements. - Use CRM and sales systems correctly at all times. - Escalate risks, complaints, or vulnerabilities appropriately. - Work closely with wider teams to resolve issues and improve outcomes. - Deliver against agreed performance measures, including quality, retention, and growth. - Actively engage in coaching, feedback, and development sessions. - Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills - Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. - Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. - Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills - Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. - Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. - Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. - Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. - Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. - Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: - Access to an online private GP 24/7 for you and your immediate family - Market-leading paid carers leave with up to 2 weeks off - Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay - Discounted EE and BT products, including mobile and broadband - Market leading Pension scheme - 5% from you and 10% from us - Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. - Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. - Take ownership of issues through to resolution, using correct processes. - Deliver a consistent customer experience across inbound and outbound activity. - Customer & Process Excellence - Maintain accurate customer records and contact details. - Follow all sales, compliance, and data protection requirements. - Use CRM and sales systems correctly at all times. - Escalate risks, complaints, or vulnerabilities appropriately. - Work closely with wider teams to resolve issues and improve outcomes. - Deliver against agreed performance measures, including quality, retention, and growth. - Actively engage in coaching, feedback, and development sessions. - Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills - Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. - Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. - Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills - Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. - Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. - Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. - Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. - Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. - Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: - Access to an online private GP 24/7 for you and your immediate family - Market-leading paid carers leave with up to 2 weeks off - Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay - Discounted EE and BT products, including mobile and broadband - Market leading Pension scheme - 5% from you and 10% from us - Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Inbound Customer Growth- - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. - Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. - Take ownership of issues through to resolution, using correct processes. - Deliver a consistent customer experience across inbound and outbound activity. - Customer & Process Excellence - Maintain accurate customer records and contact details. - Follow all sales, compliance, and data protection requirements. - Use CRM and sales systems correctly at all times. - Escalate risks, complaints, or vulnerabilities appropriately. - Work closely with wider teams to resolve issues and improve outcomes. Outbound Customer Growth- - Proactively contact existing SMB customers to: - Protect customers at risk of churn. - Support contract renewals and retention activity. - Identify upsell and cross sell opportunities aligned to customer needs. - Hold confident, value based conversations focused on long term customer outcomes. - Clearly explain products, pricing, and contract terms. - Ensure customers receive correct information and documentation before orders are placed. Performance & Collaboration- - Deliver against agreed performance measures, including quality, retention, and growth. - Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential - Strong communication and listening skills. - Confidence handling objections and challenging conversations. - Ability to balance customer needs with commercial outcomes. - High attention to detail and strong compliance mindset. - Comfortable working across inbound and outbound activity. Desirable - Experience in outbound or inbound sales and retention - Experience working with SMB or business customers. - Knowledge of telecoms or B2B services. - Experience using CRM and sales Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: - Access to an online private GP 24/7 for you and your immediate family - Market-leading paid carers leave with up to 2 weeks off - Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay - Discounted EE and BT products, including mobile and broadband - Market leading Pension scheme - 5% from you and 10% from us - Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Start your future with EE - Where your voice could be the start of something big What's in it for you: - A great starting salary of £22,527 rising to £26,738 after completion of the apprenticeship. Plus, an uncapped commission scheme. - An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) - Huge discounts off your Mobile and Broadband packages, starting at £10 a month - Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions - Discount codes to give out to friends and family - Support to carve your own career path. We're passionate about helping our people grow the career they want - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front - Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

Full time : Sales Apprenticeship Hourly rate: £11.55 Address: EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil. CF48 1DH. Start your future with EE - Where your voice could be the start of something big - What's in it for you - A great starting salary of £22,527 rising to £26,116 after completion of the apprenticeship. Plus, an uncapped commission scheme. - An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months). - Huge discounts off your Mobile and Broadband packages, starting at £10 a month. - Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions. - Discount codes to give out to friends and family - Support to carve your own career path. We're passionate about helping our people grow the career they want. - Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

Start Date - 21/09/2026 Shift Pattern - We are offering 20 or 25 Hours, Part-Time Lates Monday - Friday 16:45 PM to 21:00 PM (We would also be flexiable with an earlier finish at 20:00pm if needed) If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Truro team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £13,928.53 which goes up to £14,260.27 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Start Date - 21/09/2026 Shift Pattern - We are offering 20 or 25 Hours, Part-Time Lates Monday - Friday 16:45 PM to 21:00 PM (We would also be flexiable with an earlier finish at 20:00pm if needed) If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Truro team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £13,928.53 which goes up to £14,260.27 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Start Date - 21/09/2026 Shift Pattern - We are offering 20 or 25 Hours, Part-Time Lates Monday - Friday 16:45 PM to 21:00 PM (We would also be flexiable with an earlier finish at 20:00pm if needed) If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Truro team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £13,928.53 which goes up to £14,260.27 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Start Date - 21/09/2026 Shift Pattern - We are offering 20 or 25 Hours, Part-Time Lates Monday - Friday 16:45 PM to 21:00 PM (We would also be flexiable with an earlier finish at 20:00pm if needed) If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Truro team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £13,928.53 which goes up to £14,260.27 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Start Date - 21/09/2026 Shift Pattern - We are offering 20 or 25 Hours, Part-Time Lates Monday - Friday 16:45 PM to 21:00 PM (We would also be flexiable with an earlier finish at 20:00pm if needed) If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Truro team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £13,928.53 which goes up to £14,260.27 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Start Date - 21/09/2026 Shift Pattern - We are offering 20 or 25 Hours, Part-Time Lates Monday - Friday 16:45 PM to 21:00 PM (We would also be flexiable with an earlier finish at 20:00pm if needed) If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Truro team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £13,928.53 which goes up to £14,260.27 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Start Date - 21/09/2026 Shift Pattern - We are offering 20 or 25 Hours, Part-Time Lates Monday - Friday 16:45 PM to 21:00 PM (We would also be flexiable with an earlier finish at 20:00pm if needed) If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Truro team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £13,928.53 which goes up to £14,260.27 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Start your future with EE - Where your voice could be the start of something big. What's in it for you: - A great starting salary of £22,527 rising to £26,738 after completion of the apprenticeship - An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) - Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions - Discount codes to give out to friends and family - Support to carve your own career path. We're passionate about helping our people grow the career they want - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front - Online GP: Access to a private GP 24/7 for you and your immediate family - What you'll be doing: You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

Start Date - 21/09/2026 Shift Pattern - We are offering 20 or 25 Hours, Part-Time Lates Monday - Friday 16:45 PM to 21:00 PM (We would also be flexiable with an earlier finish at 20:00pm if needed) If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Truro team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £13,928.53 which goes up to £14,260.27 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Full time : Sales Apprenticeship Hourly rate: £11.55 Address: EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil. CF48 1DH. Start your future with EE - Where your voice could be the start of something big - What's in it for you - A great starting salary of £22,527 rising to £26,116 after completion of the apprenticeship. Plus, an uncapped commission scheme. - An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months). - Huge discounts off your Mobile and Broadband packages, starting at £10 a month. - Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions. - Discount codes to give out to friends and family - Support to carve your own career path. We're passionate about helping our people grow the career they want. - Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

Start Date - 21/09/2026 Shift Pattern - We are offering 20 or 25 Hours, Part-Time Lates Monday - Friday 16:45 PM to 21:00 PM (We would also be flexiable with an earlier finish at 20:00pm if needed) If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Truro team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £13,928.53 which goes up to £14,260.27 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Start your future with EE - Where your voice could be the start of something big What's in it for you: - A great starting salary of £22,527 rising to £26,738 after completion of the apprenticeship. Plus, an uncapped commission scheme. - An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) - Huge discounts off your Mobile and Broadband packages, starting at £10 a month - Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions - Discount codes to give out to friends and family - Support to carve your own career path. We're passionate about helping our people grow the career they want - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front - Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

Start Date - 21/09/2026 Shift Pattern - We are offering 20 or 25 Hours, Part-Time Lates Monday - Friday 16:45 PM to 21:00 PM (We would also be flexiable with an earlier finish at 20:00pm if needed) If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Truro team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £13,928.53 which goes up to £14,260.27 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Start your future with EE - Where your voice could be the start of something big What's in it for you: - A great starting salary of £22,527 rising to £26,738 after completion of the apprenticeship. Plus, an uncapped commission scheme. - An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) - Huge discounts off your Mobile and Broadband packages, starting at £10 a month - Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions - Discount codes to give out to friends and family - Support to carve your own career path. We're passionate about helping our people grow the career they want - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front - Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Start Date - 21/09/2026 Shift Pattern - We are offering 20 or 25 Hours, Part-Time Lates Monday - Friday 16:45 PM to 21:00 PM (We would also be flexiable with an earlier finish at 20:00pm if needed) If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Truro team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £13,928.53 which goes up to £14,260.27 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Start Date - 21/09/2026 Shift Pattern - We are offering 20 or 25 Hours, Part-Time Lates Monday - Friday 16:45 PM to 21:00 PM (We would also be flexiable with an earlier finish at 20:00pm if needed) If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Truro team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £13,928.53 which goes up to £14,260.27 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Full time : Sales Apprenticeship Hourly rate: £11.55 Address: EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil. CF48 1DH. Start your future with EE - Where your voice could be the start of something big - What's in it for you - A great starting salary of £22,527 rising to £26,116 after completion of the apprenticeship. Plus, an uncapped commission scheme. - An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months). - Huge discounts off your Mobile and Broadband packages, starting at £10 a month. - Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions. - Discount codes to give out to friends and family - Support to carve your own career path. We're passionate about helping our people grow the career they want. - Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

Start your future with EE - Where your voice could be the start of something big. What's in it for you: - A great starting salary of £22,527 rising to £26,738 after completion of the apprenticeship - An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) - Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions - Discount codes to give out to friends and family - Support to carve your own career path. We're passionate about helping our people grow the career they want - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front - Online GP: Access to a private GP 24/7 for you and your immediate family - What you'll be doing: You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

Start your future with EE - Where your voice could be the start of something big. What's in it for you: - A great starting salary of £22,527 rising to £26,738 after completion of the apprenticeship - An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) - Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions - Discount codes to give out to friends and family - Support to carve your own career path. We're passionate about helping our people grow the career they want - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front - Online GP: Access to a private GP 24/7 for you and your immediate family - What you'll be doing: You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths - Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. - It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. - People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.

Start Date - 21/09/2026 Shift Pattern - We are offering 20 or 25 Hours, Part-Time Lates Monday - Friday 16:45 PM to 21:00 PM (We would also be flexiable with an earlier finish at 20:00pm if needed) If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Truro team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £13,928.53 which goes up to £14,260.27 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.