Connect2Hackney jobs

Connect2Hackney , as the internal talent team for the London Borough of Hackney, are excited to offer an opportunity for an experienced Data Analyst to join our forward-thinking Customer Services, Digital & Data team. In this key role, you will be working at SFIA Level 4 ('Enable') to bridge the gap between raw data and impactful organisational decision-making. You will collaborate with stakeholders across the Council to translate complex business challenges into actionable insights, build user-friendly dashboards, and champion data-driven service improvements that directly benefit Hackney's residents and local businesses. Key Responsibilities - Identify, clean, aggregate, and analyse internal and external datasets. Design and automate high-impact visualisations and dashboards that empower leaders to make faster, better-informed decisions. - Partner across directorates and matrixed teams (e.g., Insight Service, Customer Experience, Digital Products) to understand business processes, key KPIs, and analytics requirements. - Collaborate with Data Engineers and data owners to build trusted, reusable datasets using open-source languages and the Council's analytical data platform. - Work within an Agile framework to iteratively deliver insights. Promote data sharing, best practices, and innovative analytical tools across the organisation. - Implement robust data management, privacy, security, and risk controls to maintain the integrity, confidentiality, and accessibility of information assets. - Provide direct line management for an Associate Analyst, contribute to multidisciplinary teams, and join an out-of-hours user support rota (with additional payment provided). What We Are Looking For We are seeking an analytical professional operating at SFIA Level 4 who demonstrates autonomy, influence, and strong technical problem-solving capabilities: Core Competencies & Technical Skills - Data Visualisation: Proven experience using leading data analytics and visualisation tools to design, operationalise, and automate clear reports and visual formats. - Data Science: Ability to investigate complex problem sets, apply data science techniques/programming languages, evaluate models, and integrate data sources. - Data Modelling & Design: Skill in investigating ambiguous enterprise data requirements, planning data structures, and offering architectural guidance. - Business Intelligence: Strong background in querying and optimising non-standard BI tools to streamline operational data and drive governance/management decisions. - Information Assurance: Understanding of risk management, information security, data protection/privacy, and accreditation frameworks. About You - Comfortable working under general direction, taking accountability, and planning tasks to hit quality targets. - Fluent in translating complex technical data into plain, structured narrative stories for both non-technical and technical audiences. - Adaptable, fast-paced mindset comfortable with iterative design and continuous learning. Qualifications - Ideally educated to a Bachelor's degree level and/or holds a relevant professional qualification. - Equivalent practical experience working at a similar technical level will be fully considered in lieu of formal qualifications . Why Join Hackney Council? - Community Impact: Work directly on corporate objectives and Mayor's priorities that create positive social outcomes for Hackney's diverse community. - Professional Growth: Active investment in your professional development, training opportunities, and peer networks. - Inclusive Environment: A culture committed to equal opportunities, accessibility, sustainability, and hybrid flexible working Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Information Officer - Multi Agency Safeguarding Hub (MASH) Location: Hackney - E8 Directorate: Children and Families Services Pay: 19.98 Per Hour PAYE/ 26.92 Per Hour Umbrella Start: ASAP Length: 2 Months Role Overview We are seeking a resilient and organised individual to provide vital administrative support to our Multi Agency Safeguarding Hub (MASH). You will be the first point of contact, answering incoming duty calls from both the public and professionals in a helpful, concise, and professional manner. In this fast-paced, high-volume environment, you will load time-sensitive contact data, manage sensitive records, triage inquiries, and support safeguarding decisions through meticulous database checks and thorough data gathering. You will play a crucial role in ensuring information is shared accurately and quickly to protect and promote the wellbeing of children and families across Hackney. Key Responsibilities - Data Management & Quality: Accurately load and log contact data for children and young people requiring help or protection within agreed timescales. Support system maintenance, data cleansing, and the resolution of system discrepancies. - Information Scrutiny & Reporting: Conduct thorough database checks across multiple IT systems. Summarise, analyse, and evaluate complex case details to prepare clear, concise reports for managers, external forums, and partner agencies. - First Point of Contact: Screen incoming duty calls from the public and partner professionals, recording potential safeguarding concerns accurately and escalating urgent risks immediately. - Multi-Agency Collaboration: Work closely with partner agencies, internal ICT teams, and multi-disciplinary teams to facilitate effective information sharing while strictly adhering to Data Protection policies and confidentiality standards. - Workload Prioritisation: Manage and plan daily activities effectively, maintaining the capacity to prioritise urgent safeguarding tasks in a demanding environment. Experience & Technical Skills - Proven experience in a business support or administrative role, ideally within a MASH, local authority, or similar dynamic, high-volume environment. - Demonstrable experience using, updating, and maintaining complex information management systems. - Strong IT literacy, including proficiency in Microsoft Office, Google Workspace applications, and database management. - Fast and accurate data entry skills paired with strong analytical capabilities to spot discrepancies and evaluate information. About You Qualifications & Clearances - Literate and numerate to GCSE level (or equivalent). - Subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. Key Competencies - Communication & Decorum: Exceptional written and verbal communication skills with professional telephone etiquette. - Resilience & Discretion: Exceptional attention to detail, a strict commitment to confidentiality, and the emotional resilience required to manage sensitive case material. - Safeguarding Knowledge: A basic working knowledge of child protection, the concept of significant harm, and relevant statutory guidance. Anti-Racism & Commitment to Diversity Hackney aspires to be an anti-racist organisation. You will be expected to demonstrate a commitment to dismantling systemic racism, discrimination, and injustice through personal and professional example. We actively cultivate an inclusive environment celebrating cultural, heritage, and religious diversity, applying anti-racist and anti-oppressive principles as a foundation of our practice. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

About Us Connect2Hackney , the internal talent team dedicated to finding exceptional professionals for the London Borough of Hackney, are supporting our Digital team to find a skilled systems specialist to join the Finance & Corporate Resources (ICT & Workplace Services) department. The Role As a Digital Analyst (Enterprise Systems), you will play a key role within a multi-disciplinary team, focusing on the maintenance, development, and optimisation of our core enterprise systems, specifically iTrent and Business Objects. This is a fast-paced, 6-month temporary contract where you will support Senior Analysts to ensure system security, streamline HR workflows, and deliver high-quality data analysis. Key Responsibilities - Assist with the creation, development, and scheduling of mid-to-high complexity reports via Business Objects. Perform data analysis and reconciliations where required. - Support configuration changes, system processes, and upgrades within iTrent. - Provide high-quality user support via the Halo CRM software, ensuring system functionality and security are maintained. - Collaborate with internal teams and external software vendors to improve processes between HR and other systems, streamlining the overall staff lifecycle workflow. What We Are Looking For To be successful in this role, you must bring hands-on technical expertise and a proactive approach to problem-solving. Essential Criteria: - iTrent Expertise: Proven experience supporting, configuring, and developing iTrent software. - Strong experience creating Business Objects reports to a mid-to-high level of complexity. - Mid-to-high level proficiency in Microsoft Excel and/or Google Sheets to perform detailed analysis and reconciliations. - Experience working within multi-disciplinary teams and liaising with external vendors and internal stakeholders alike. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Connect2Hackney are currently recruiting an empathetic and detail-oriented Client Financial Affairs Officer to join our Adult Social Care Finance team at the London Borough of Hackney. In this vital post, you will manage a dedicated caseload of finances for vulnerable adults who lack the capacity to manage their own money. Acting as a financial advocate, you will oversee Court of Protection Deputyships, DWP Benefit Appointeeships, and Direct Payment third-party arrangements to ensure residents' income is maximised, protected, and used in their best interests. If you combine strong financial/accounting skills with a customer-centered, compassionate approach, we would love to hear from you! Key Responsibilities Caseload & Banking Management - Day-to-Day Finances: Manage bank accounts, transfer funds, set up standing orders for bills, and issue personal spending money in line with care plans. - Reconciliations & Reporting: Complete monthly bank statement reconciliations, keep meticulous database records, and submit annual OPG (Office of the Public Guardian) reports within set deadlines. - Deceased Estates: Follow administrative guidelines to wind up and finalise the estates of deceased service users respectfully. Court of Protection & Benefits - Deputyship & Appointeeship: Prepare Court of Protection applications for property and financial affairs, and apply to the DWP to manage pensions and benefits. - Income Maximisation: Investigate and claim all eligible benefits, allowances, and tax exemptions to maximise residents' funds. Direct Payments Third-Party Support - Scheme Administration: Process financial transactions for direct payment third-party accounts, ensuring prompt payroll processing, quarterly statement distribution, and compliance with council financial rules. Resident Advocacy & Engagement - Home Visits: Conduct visits to client's homes or care settings to carry out annual financial plans, operating under the 5 principles of the Mental Capacity Act 2005. - Multi-Agency Liaison: Act as a financial advocate for residents, working closely with social workers, care managers, the DWP, and the OPG. Who We Are Looking For Experience & Knowledge - Legislative Knowledge: Understanding of Court of Protection Deputyships, DWP Appointeeships, and the Mental Capacity Act. - Financial & Accounting Background: Proven experience in local government finance, managing service user funds, account reconciliations, or handling Direct Payments. - Tech-Savvy: Skilled in using financial database systems, Excel, and standard office applications. Qualifications & Skills - Education: A qualification in Business/Finance, AAT, or equivalent practical finance/administrative experience. - Core Competencies: Excellent numerical accuracy, strong problem-solving skills, and the ability to work under tight deadlines. - Communication & Care: A compassionate, customer-focused approach with the sensitivity required to communicate complex financial matters to vulnerable residents and multi-disciplinary teams. Note: This post is subject to an Enhanced DBS check. Why Join Hackney? As part of the London Borough of Hackney, you will join an inclusive team that directly improves the lives of local residents every day. We offer a supportive environment, excellent opportunities for professional growth, and flexible working arrangements. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

At the London Borough of Hackney, we are committed to providing high-quality, safe homes for our residents. Connect2Hackney is excited to recruit a skilled Business Analyst / Project Manager to join our Housing Transformation team. In this dual-capability role, you will take end-to-end ownership of delivering a robust, automated workflow and system solution to manage Housing Health and Safety Rating System (HHSRS) hazards. Your work will directly ensure full operational readiness and strict compliance with statutory timeframes mandated under Awaab's Law and broader UK social housing regulations. If you thrive in high-accountability environments and want to make a real-world impact on social housing safety, this is the role for you. Key Responsibilities Project Management & Governance - End-to-End Ownership: Define project scope, schedules, resources, and deliverables aligned with statutory deadlines. - Governance & RAID: Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and provide updates to executive sponsors. - Vendor Management: Act as the primary liaison between internal IT, software vendors, and external contractors. Business Analysis & Process Mapping - Requirements Gathering: Lead workshops across Repairs and Asset Management teams to define triage, hazard logging, and remediation needs. - Workflow Optimisation: Document "As-Is" processes and co-design streamlined "To-Be" workflows enforcing strict SLA targets. - System Specifications: Translate legal requirements and resident communication rules into technical specs and automated alerts. Implementation, Testing & Integration - Oversee data flows between housing systems, contractor software, and compliance tools. - Write test scripts and lead UAT with contact center staff, surveyors, and frontline teams. Change Management & Business Readiness - SOPs & Dashboards: Create standard operating procedures, escalation paths, and compliance dashboards. - Design and run end-user training to ensure smooth operational adoption. Who We Are Looking For Experience & Background - Dual BA/PM Expertise: 3+ years operating successfully in a combined BA/PM role on complex software implementations. - Housing Sector Focus: Hands-on experience within Social Housing, Local Government, or Property Management. - Regulatory Systems: Direct experience implementing compliance tools related to HHSRS, Damp & Mould, or Building Safety. Knowledge & Qualifications - Regulatory Expertise: Strong working knowledge of Awaab's Law, the Social Housing (Regulation) Act, and HHSRS hazard classifications. - Technical Skills: Proficient in formal process mapping (BPMN), data analysis, and specifying compliance dashboards (e.g., Power BI). - Certifications: PRINCE2, AgilePM, APM, or BCS/IIBA Business Analysis qualifications (or equivalent experience). Core Strengths - Bridge Builder: Outstanding communication skills to translate needs between IT suppliers, housing operations, and senior leadership. - Delivery-Focused: Pragmatic approach to balancing tight regulatory deadlines with ground-level operational realities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.