Connect Recruitment Consultants Ltd. jobs

Job Title: Senior Compliance Manager Contract Type: Permanent Location: Sleugh Reports to: Head of Compliance JOB OVERVIEW The Senior Compliance Manager supports the Head of Compliance & MLRO in implementing and maintaining the Company's Compliance Framework across all UK entities. This role provides day-to-day leadership of the Compliance function, acting as the primary operational lead for compliance oversight activities, intermediary oversight, compliance monitoring, and regulatory implementation. The Senior Compliance Manager will deputise for the Head of Compliance when appropriate and ensure the effective delivery of compliance initiatives throughout the business. The position operates on a hybrid basis (two days remote working), combining strategic oversight with operational leadership. Regular travel across the UK is required to support Regional Compliance Managers, conduct compliance reviews, engage with business stakeholders and retailers, and represent the Compliance function as needed. KNOWLEDGE, EXPERIENCE & QUALIFICATIONS - Degree-level education - preferably a Bachelor's degree in Finance, Risk Management, Business Administration, or a related discipline. - Extensive experience within a Compliance, Risk, or Internal Audit function in Financial Services. - Comprehensive knowledge of FCA regulations, Consumer Duty, and the UK regulatory framework. - Proven experience in intermediary oversight and second-line compliance monitoring. - Demonstrated success in leading compliance reviews and managing regulatory remediation activities. - Experience in managing and developing teams to achieve high performance. - Exceptional stakeholder management skills with the ability to influence across all organisational levels. - Strong written communication skills, including preparing reports for senior management and governance committees. - Excellent organisational skills with the ability to prioritise and manage multiple tasks effectively. - Willingness and ability to travel extensively across the UK. - A full UK driving licence is essential. - Commitment to fostering collaboration and supporting colleagues' development. CORE COMPETENCIES - Proven leadership and people management capabilities. - Sound judgement and decisive decision-making skills. - Commercially astute with a practical approach to regulatory compliance. - Ability to influence and challenge constructively and diplomatically. - High levels of integrity and professionalism. - Strong analytical and problem-solving skills. - Comfortable working in a fast-paced regulatory environment. - Ability to manage competing priorities and perform under pressure. - Collaborative and approachable leadership style. - Passion for developing individuals and enhancing organisational capability.

Job Title: Business Development Executive Working the Windsor office and conducting site visits across England and Wales Overview: 1. You will be conducting site visits to potential borrowers at their place of business to assess if we are proceeding to a lending decision. 2. You will be assessing director behaviour, business sector and collating any further documentation required to determine your final lending decision. 3. You will be looking at the risks involved with the business and put these factors towards the lending decision. 4. The information that is gathered at the underwriting stage will also support you to conduct the visit. 5. You will be required to present the site visit findings to the Loan Sales Manager along with your business decision as to whether we should approve the lending decision. 6. You will be required to build a business relationship with the director(s) you meet during your site visits to enable a solid line of communication. You be required to make contact directly with the director(s) to confirm, re-arrange and ensure that the director has all necessary documents and proof prepared for their visit. 7. A strong understanding of commercial lending, risk assessment and financial analysis is required. 8. Absolute professionalism whilst representing the company is essential. 9. Strong time management is vital in this role. Role Responsibilities - Support the underwriting team by underwriting cases when you are not out on the road. - Maintain an understanding of and comply with all relevant lending regulations, including those from financial regulatory bodies and internal lending policies. - Upon completion of the site visit, ensure you carry out a post visit meeting with the Loan Sales Manager, at this stage you must ensure you raise any red flags/ concerns regarding the business we are considering lending to. - Evaluate creditworthiness and risks of loan applicants by analysing financial data including income, financial statements, and collateral when underwriting cases. - Provide excellent customer service by promptly responding to questions and concerns from loan applicants, explaining the loan application process, and communicating decisions effectively. - Keep yourself updated on loan products, underwriting standards, and collections procedures. - Ensure all documentation and ID Verification checks are prepared and completed to a satisfactory standard before submitting the case to the lending department. - Be able to operate with proficiency CRM systems and keep accurate notes and documentation. - Make it your responsibility to know your customers. Requirements: - Use of own car as you will be required to drive to our customers (monthly car allowance). - Confident, friendly and a professional manner is required at all times as you will representing the company when onsite visits. - Excellent interpersonal and communication skills. - Excellent analytical and decision-making abilities. - Knowledge of loan compliance and regulatory standards.

The CRM & Direct Sales Team Leader plays a key role in supporting customer retention and lifecycle management. This role is responsible for coordinating the customer database and executing targeted marketing campaigns to contact End of Contract customers and encourage renewal. Leading a small delivery team of two, the Team Leader will ensure campaigns are deployed efficiently and accurately. The successful candidate will work closely with the Brand Relationship team to deliver brand-aligned campaigns and gather customer feedback to help improve future conversion rates. Additionally, the Team Leader will drive proactive lead management, spearheading ad hoc initiatives and tactical campaigns specifically designed to optimize customer lead conversion across the business. The successful candidate will have the following skills - - Experience within lead finalisation, automotive, finance, insurance, fintech, or data-rich consumer services is highly desirable (direct automotive experience is not required). - A strong commercial mindset with a proven track record of converting database engagement into measurable financial results. - Hands-on experience with marketing automation platforms, database segmentation, and analytics tools. Experience connecting paid acquisition channels to CRM is advantageous. - Excellent written communication and copywriting skills, with the ability to tailor messaging to distinct consumer segments.

Collections Agent Location South East England, Berkshire, Windsor Job Type Permanent, Full-Time Industry Primary: Banking and Finance Secondary: Customer Service and Call Centres Salary £30,000 - £35,000 per annum plus Bonuses Benefits - Bonus scheme - Additional benefits package Job Description The Collections Agent is responsible for managing and recovering outstanding debts within the banking and finance sector. The role requires proactive communication with customers to negotiate repayment plans and resolve overdue accounts in a professional and courteous manner. The Collections Agent works to maintain compliance with relevant regulations and internal policies while ensuring a positive customer experience. Job Duties - Contact customers via telephone, email, or written correspondence to discuss overdue payments and arrange repayment plans. - Assess customers' financial circumstances to offer suitable repayment options. - Maintain accurate and up-to-date records of all customer interactions and payment arrangements. - Monitor accounts and follow up on missed payments promptly to reduce risk of default. - Collaborate with internal teams to resolve disputes or discrepancies on accounts. - Ensure compliance with all relevant legislation, regulatory requirements, and company policies related to debt collection. - Provide clear and concise reports on collection activities and performance metrics. - Demonstrate empathy and professionalism when dealing with customers experiencing financial difficulties. - Identify opportunities to improve collection processes and customer engagement methods. Required Qualifications - Proven experience in debt collection, financial services, or a related customer service environment. - Strong communication and negotiation skills. - Ability to handle challenging conversations with tact and professionalism. - Sound knowledge of relevant legislation and compliance standards within the banking and finance sector. - Competent IT skills, including experience with customer relationship management systems and Microsoft Office applications. - Organised with the ability to manage multiple accounts and deadlines effectively. - Attention to detail and accuracy in record keeping. Education - Minimum of GCSEs or equivalent qualifications, including English and Mathematics. - Further education or training in finance, business administration, or a related field is advantageous. Experience - At least five years of experience in collections or debt recovery within the banking, finance, or customer service sectors. - Experience working with vulnerable customers or those in financial distress is beneficial. Knowledge and Skills - Familiarity with debt collection practises and regulatory frameworks such as the Financial Conduct Authority guidelines. - Excellent interpersonal and listening skills to build rapport and trust with customers. - Strong problem-solving ability and resilience in a target-driven environment. - Time management skills to prioritise workload efficiently. - Capability to work independently and as part of a team. Preferred Qualifications - Certification in debt collection or credit management. - Previous experience using automated dialling systems and customer account management software. - Knowledge of financial products and services offered by banks and lenders. Working Conditions - Office-based role located in Windsor, Berkshire, with standard working hours Monday to Friday 8.30 to 5pm. - Occasional requirement to work additional hours to meet deadlines or targets. - Work involves frequent telephone communication and computer use. - Supportive workplace environment with access to training and development opportunities.