Connect Recruitment jobs

Our client is a dynamic organisation specialising in financial services within the luxury motor finance sector. Due to business expansion, we are seeking a Compliance Associate to support the Compliance function across a diverse range of operational, regulatory, complaints, and compliance matters. This predominantly execution-focused role involves preparing documentation, assisting with complaint and claim handling processes, liaising with internal stakeholders and external advisors, and contributing to the continuous development of internal legal and compliance frameworks. The position operates under the guidance of the Legal & Compliance lead and does not require independent decision-making on complex legal or regulatory issues. The role presents opportunities for professional development and increased responsibility over time. Role and Responsibilities: You will assist the team with various compliance-related tasks, particularly in the following areas: - Contract Support - Complaints & Claims Support - Regulatory & Compliance Support - General / Operational Tasks Qualifications, Languages and Education Requirements - A (UK) law degree or equivalent qualification (bar admission is advantageous but not essential) - 1 3 years experience in a legal, regulatory, or compliance role, preferably within financial services or a consumer-facing industry - Experience in motor finance or the automotive sector is beneficial, though not mandatory - Fluent English (written and spoken) is essential; German language skills are an advantage - Proficiency in MS Office and general document management tools - Basic knowledge or initial exposure to: - - Complaints and claims handling procedures - - FCA Handbook, particularly DISP - - UK consumer protection legislation - - Data protection (UK GDPR / Data Protection Act 2018) Preferred Skills - Experience drafting and reviewing documents or supporting contract management processes - Ability to coordinate effectively with internal teams and, where relevant, external legal advisers - Strong attention to detail with a methodical and organised approach to work - Capability to prioritise and manage multiple tasks in a fast-paced environment - Analytical mindset with an interest in financial and commercial matters - Proactive, dependable team player with a strong desire to learn and develop - Excellent communication skills, able to clearly summarise and present information to non-legal stakeholders - Ability to perform well under pressure and meet regulatory and operational deadlines Applicants must have full right to work in the UK.

Position Overview As a Direct Sales and Loyalty Agent , you will serve as the primary point of contact and a vital contributor to our client s customer retention strategy. Working within an agile delivery team, your key responsibility is to engage with customers approaching their End of Contract (EOC), guiding them confidently through their options to secure contract renewals. Key Responsibilities - Proactively engage with customers nearing their contract expiry to discuss renewal options and secure renewals. - Utilise targeted campaigns via SMS, email, and outbound calls to convert data leads into successful contract renewals. - Ensure a seamless and positive customer experience, maintaining brand consistency throughout all communications. - Adhere rigorously to all regulatory requirements and internal compliance standards, including GDPR and Consumer Duty. - Collaborate effectively within an agile team, adapting promptly to evolving campaign priorities and objectives. Key Knowledge, Experience and Qualifications - Bachelor s degree or equivalent qualification. - Proven experience in customer-facing roles such as telesales, customer retention, account management, or call centre operations; experience within automotive finance, insurance, or banking is highly desirable. - Comprehensive understanding of the Consumer Credit Act and Consumer Duty regulations. - Target-driven with a genuine passion for building rapport, overcoming objections, and converting leads into positive financial outcomes. - Exceptional verbal and written communication skills, with the ability to provide clear explanations and draught professional, brand-aligned correspondence. - Proficient in using a variety of CRM systems, telephony platforms, and Google/Microsoft Office applications, demonstrating a strong aptitude for learning new software swiftly. - Meticulous attention to detail when inputting customer data and managing consent preferences in full compliance with GDPR. - A resilient team member who thrives in a fast-paced environment, consistently meets deadlines, and adapts readily to changing campaign priorities. Competency and Behavioural Profile (Person Specification) - Diligent and dependable. - Customer-focused with a strong service ethos. - Exceptional attention to detail. - Effective problem-solving skills. - Analytical mindset. - Numerate with sound judgement. - Tenacious and determined. - Ability to balance empathy with assertiveness.

Job Title: Senior Compliance Manager Contract Type: Permanent Location: Sleugh Reports to: Head of Compliance JOB OVERVIEW The Senior Compliance Manager supports the Head of Compliance & MLRO in implementing and maintaining the Company s Compliance Framework across all UK entities. This role provides day-to-day leadership of the Compliance function, acting as the primary operational lead for compliance oversight activities, intermediary oversight, compliance monitoring, and regulatory implementation. The Senior Compliance Manager will deputise for the Head of Compliance when appropriate and ensure the effective delivery of compliance initiatives throughout the business. The position operates on a hybrid basis (two days remote working), combining strategic oversight with operational leadership. Regular travel across the UK is required to support Regional Compliance Managers, conduct compliance reviews, engage with business stakeholders and retailers, and represent the Compliance function as needed. KNOWLEDGE, EXPERIENCE & QUALIFICATIONS - Degree-level education preferably a Bachelor's degree in Finance, Risk Management, Business Administration, or a related discipline. - Extensive experience within a Compliance, Risk, or Internal Audit function in Financial Services. - Comprehensive knowledge of FCA regulations, Consumer Duty, and the UK regulatory framework. - Proven experience in intermediary oversight and second-line compliance monitoring. - Demonstrated success in leading compliance reviews and managing regulatory remediation activities. - Experience in managing and developing teams to achieve high performance. - Exceptional stakeholder management skills with the ability to influence across all organisational levels. - Strong written communication skills, including preparing reports for senior management and governance committees. - Excellent organisational skills with the ability to prioritise and manage multiple tasks effectively. - Willingness and ability to travel extensively across the UK. - A full UK driving licence is essential. - Commitment to fostering collaboration and supporting colleagues development. CORE COMPETENCIES - Proven leadership and people management capabilities. - Sound judgement and decisive decision-making skills. - Commercially astute with a practical approach to regulatory compliance. - Ability to influence and challenge constructively and diplomatically. - High levels of integrity and professionalism. - Strong analytical and problem-solving skills. - Comfortable working in a fast-paced regulatory environment. - Ability to manage competing priorities and perform under pressure. - Collaborative and approachable leadership style. - Passion for developing individuals and enhancing organisational capability.

Job Title: Business Development Executive Working the Windsor office and conducting site visits across England and Wales Overview: 1. You will be conducting site visits to potential borrowers at their place of business to assess if we are proceeding to a lending decision. 2. You will be assessing director behaviour, business sector and collating any further documentation required to determine your final lending decision. 3. You will be looking at the risks involved with the business and put these factors towards the lending decision. 4. The information that is gathered at the underwriting stage will also support you to conduct the visit. 5. You will be required to present the site visit findings to the Loan Sales Manager along with your business decision as to whether we should approve the lending decision. 6. You will be required to build a business relationship with the director(s) you meet during your site visits to enable a solid line of communication. You be required to make contact directly with the director(s) to confirm, re-arrange and ensure that the director has all necessary documents and proof prepared for their visit. 7. A strong understanding of commercial lending, risk assessment and financial analysis is required. 8. Absolute professionalism whilst representing the company is essential. 9. Strong time management is vital in this role. Role Responsibilities - Support the underwriting team by underwriting cases when you are not out on the road. - Maintain an understanding of and comply with all relevant lending regulations, including those from financial regulatory bodies and internal lending policies. - Upon completion of the site visit, ensure you carry out a post visit meeting with the Loan Sales Manager, at this stage you must ensure you raise any red flags/ concerns regarding the business we are considering lending to. - Evaluate creditworthiness and risks of loan applicants by analysing financial data including income, financial statements, and collateral when underwriting cases. - Provide excellent customer service by promptly responding to questions and concerns from loan applicants, explaining the loan application process, and communicating decisions effectively. - Keep yourself updated on loan products, underwriting standards, and collections procedures. - Ensure all documentation and ID Verification checks are prepared and completed to a satisfactory standard before submitting the case to the lending department. - Be able to operate with proficiency CRM systems and keep accurate notes and documentation. - Make it your responsibility to know your customers. Requirements: - Use of own car as you will be required to drive to our customers (monthly car allowance). - Confident, friendly and a professional manner is required at all times as you will representing the company when onsite visits. - Excellent interpersonal and communication skills. - Excellent analytical and decision-making abilities. - Knowledge of loan compliance and regulatory standards.

The CRM & Direct Sales Team Leader plays a key role in supporting customer retention and lifecycle management. This role is responsible for coordinating the customer database and executing targeted marketing campaigns to contact End of Contract customers and encourage renewal. Leading a small delivery team of two, the Team Leader will ensure campaigns are deployed efficiently and accurately. The successful candidate will work closely with the Brand Relationship team to deliver brand-aligned campaigns and gather customer feedback to help improve future conversion rates. Additionally, the Team Leader will drive proactive lead management, spearheading ad hoc initiatives and tactical campaigns specifically designed to optimize customer lead conversion across the business. The successful candidate will have the following skills - - Experience within lead finalisation, automotive, finance, insurance, fintech, or data-rich consumer services is highly desirable (direct automotive experience is not required). - A strong commercial mindset with a proven track record of converting database engagement into measurable financial results. - Hands-on experience with marketing automation platforms, database segmentation, and analytics tools. Experience connecting paid acquisition channels to CRM is advantageous. - Excellent written communication and copywriting skills, with the ability to tailor messaging to distinct consumer segments.

Collections Agent Location South East England, Berkshire, Windsor Job Type Permanent, Full-Time Industry Primary: Banking and Finance Secondary: Customer Service and Call Centres Salary £30,000 - £35,000 per annum plus Bonuses Benefits - Bonus scheme - Additional benefits package Job Description The Collections Agent is responsible for managing and recovering outstanding debts within the banking and finance sector. The role requires proactive communication with customers to negotiate repayment plans and resolve overdue accounts in a professional and courteous manner. The Collections Agent works to maintain compliance with relevant regulations and internal policies while ensuring a positive customer experience. Job Duties - Contact customers via telephone, email, or written correspondence to discuss overdue payments and arrange repayment plans. - Assess customers financial circumstances to offer suitable repayment options. - Maintain accurate and up-to-date records of all customer interactions and payment arrangements. - Monitor accounts and follow up on missed payments promptly to reduce risk of default. - Collaborate with internal teams to resolve disputes or discrepancies on accounts. - Ensure compliance with all relevant legislation, regulatory requirements, and company policies related to debt collection. - Provide clear and concise reports on collection activities and performance metrics. - Demonstrate empathy and professionalism when dealing with customers experiencing financial difficulties. - Identify opportunities to improve collection processes and customer engagement methods. Required Qualifications - Proven experience in debt collection, financial services, or a related customer service environment. - Strong communication and negotiation skills. - Ability to handle challenging conversations with tact and professionalism. - Sound knowledge of relevant legislation and compliance standards within the banking and finance sector. - Competent IT skills, including experience with customer relationship management systems and Microsoft Office applications. - Organised with the ability to manage multiple accounts and deadlines effectively. - Attention to detail and accuracy in record keeping. Education - Minimum of GCSEs or equivalent qualifications, including English and Mathematics. - Further education or training in finance, business administration, or a related field is advantageous. Experience - At least five years of experience in collections or debt recovery within the banking, finance, or customer service sectors. - Experience working with vulnerable customers or those in financial distress is beneficial. Knowledge and Skills - Familiarity with debt collection practises and regulatory frameworks such as the Financial Conduct Authority guidelines. - Excellent interpersonal and listening skills to build rapport and trust with customers. - Strong problem-solving ability and resilience in a target-driven environment. - Time management skills to prioritise workload efficiently. - Capability to work independently and as part of a team. Preferred Qualifications - Certification in debt collection or credit management. - Previous experience using automated dialling systems and customer account management software. - Knowledge of financial products and services offered by banks and lenders. Working Conditions - Office-based role located in Windsor, Berkshire, with standard working hours Monday to Friday 8.30 to 5pm. - Occasional requirement to work additional hours to meet deadlines or targets. - Work involves frequent telephone communication and computer use. - Supportive workplace environment with access to training and development opportunities.

The Brand Relationship & Value-added products Senior Specialist will operate in two key areas - management of insurance/value-added products (VAPs) and a few of our OEM partnerships within the UK market. On the insurance side, this will include new product development, owning supplier relationships with third party insurers / product owners and ensuring profitability of all VAP s sold with, or separate to, a finance agreement. On the brand side, they will hold responsibility for the pricing of Retail finance campaigns, provision of ongoing commercial reporting & analysis of brand performance, drafting of retailer communications and day-to-day interactions with our OEM contacts. This role therefore requires a diverse skillset adept at working with numerical data & mathematical calculations whilst also having strong interpersonal skills. The Brand Relationship team is the hub of commercial activity within the organisation & therefore the scope of this role is far reaching & will include a variety of tasks & exposure around the wider business. This will require confidence to build close working relationships with brand partners externally as well as various internal departments. This role will be based at the head office in Slough on a hybrid basis of home and office work. Partner visits, attendance to industry events and travel to other business areas in the region may be required from time to time. KNOWLEDGE, EXPERIENCE, QUALIFICATIONS: - Bachelor's degree or equivalent education - Strong working knowledge Microsoft Excel (including formulas & graphs for data analysis), Word & PowerPoint - Adept at working with numerical data & mathematical calculations - Confident interpersonal & communication skills; ability to build working relationships - Meticulous attention to detail - Excellent organisational and time management skills - Ability to thrive in a fast-paced environment and adapt quickly We are looking for someone with a strong mix of numerical skills (Excel) and interpersonal confidence to manage our OEM partners and Value added product portfolio. We will respond to your application within 7 days for this vacancy. If you have not received a reply in this time, we will keep your CV on file and contact you when a suitable vacancy arises.