Claranet Limited jobs

Position Summary As a SOC Shift Lead, you build on your solid experience as a SOC Analyst by supervising and guiding a team of SOC Analysts during your assigned shift. You ensure quality and consistency across all alerts and incidents handled by the team while serving as the primary point of escalation. In this role, you support team development, drive process improvements, and maintain clear, customer-centric communication with all stakeholders. You also lead quality assurance efforts and ensure that service-level agreements (SLAs) are met. Objectives & Key Results Key Responsibilities - Shift Leadership and Team Coordination - You run shift operations, ensuring compliance with SLAs and maintaining high-quality incident handling. You set shift agendas, balance workloads, and promptly address any process or staffing issues. You also maintain effective, customer-centric communication with internal teams (including Security Optimisation and Engineering), customers, and their incident response partners - Incident Triage and Investigation - You review and prioritise new alerts, taking initial ownership of high-priority or complex incidents, and ensure proper escalation to customers and Senior SOC Analysts. You make sound, data-driven decisions to facilitate effective triage, investigation, and escalation in line with operational standards - Quality Assurance and Documentation - You conduct regular quality assurance (QA) of tickets to ensure SOC procedures and documentation standards are met, providing clear, constructive feedback to team members to improve technical skills and workflow consistency - Collaboration and Mentorship - You mentor SOC Analysts in your team by offering regular, constructive feedback on triage processes and best practices. You encourage targeted training initiatives, including relevant certifications, to support career progression within the SOC - Service Improvement - You contribute to ongoing service improvement through participation in supporting threat hunting activity led by Senior SOC Analysts, rule tuning, and process refinement initiatives. You assist in monthly reporting and post-incident reviews to drive improvements that reflect our commitment to transparent and reliable performance Required Qualifications & Experience - You may be required to hold or obtain UK Non-Police Personnel Vetting (NPPV) and/or a Security Check (SC) clearance as part of this role - Willingness to work towards or obtain intermediate cybersecurity certifications (e.g. SBT BTL2, CREST Registered Intrusion Analyst) - Proficiency with SIEM platforms, endpoint security tools, and ticketing systems, with an ability to make clear, data-driven decisions under pressure Critical Competencies - Technical Fit - Operating Systems - Possess detailed knowledge of Windows and Linux system architectures, with a clear understanding of how event logs (e.g., Windows Event Viewer, Syslog) reflect system security posture - Networking and Protocols - Have a comprehensive understanding of TCP/IP, DNS, DCHP, VPNs, SSL/TLS, and network forensics concepts to validate network-based alerts and anomalies - Cybersecurity Frameworks - Deeply understand and be able to articulate the elements of the MITRE ATT&CK framework, and Cyber Kill Chain; know how adversary tactics and techniques translate into observable indicators - SIEM and Security Tools - Know the theoretical underpinnings of SIEM operations, including alert correlation, the design of automated detection rules, and the interpretation of aggregated security data - Incident Triage - Understand the principles behind effective triage, including the rationale for using standardised playbooks and the criteria for escalating incidents without undertaking complex forensic analysis - Threat Intelligence Integration - Be knowledgeable about the role and structure of threat intelligence - how feeds are sourced, what constitutes actionable information, and how malware indicators are defined - Scripting and Automation - Understand the concepts behind using scripting for automating regular data extraction and log analysis, and the benefits such tools being to maintaining consistency in alert handling Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page

Position Summary The Senior Workplace Engineer will be a key member of our Workplace Practice MS1.1 HR1.2 , focusing on implementing and supporting solutions that leverage the Microsoft 365 suite and 3rd party applications to meet our clients' diverse needs. This role is essential in ensuring that our Microsoft 365-based solutions are designed and deployed MS2.1 to the highest standards, incorporating best practices and innovative approaches to meet and exceed customer expectations. The Senior Workplace Engineer will collaborate with customers and internal teams to thoroughly understand business challenges and objectives, providing expert support and guidance on utilising workplace technologies effectively to address these needs. By combining strong technical skills with a solid understanding of business processes, this role will deliver and maintain tailored, future-proof solutions that enhance workplace collaboration, productivity, and security. Role Mission Claranet's strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. To support this, we are seeking a Senior Workplace Engineer to join our team, focusing on implementing expert Microsoft 365 and 3rd party solutions to enhance our clients' productivity, collaboration, and security. Objectives & Key Results - Contribute to the target of 70% of services being scalable and repeatable - Ensure that solutions are engineered in a manner that is scalable and repeatable to optimise delivery efficiency and commercial cost-effectiveness - Use implementation and support methodologies that are industry best practice and consistent where possible across the team - Drive a smooth and high-quality onboarding experience for our customers onto Microsoft 365 and 3rd party workplace solutions - Work across the technical landscape to ensure the right technologies, processes, and standards are used to ensure a quality delivery and in-life managed service experience for our customers - Deliver reliable and performant solutions and services on Microsoft 365 and integrated platforms - Ensure skills and knowledge are up-to-date and aligned with the organisation's goals Duties and Responsibilities Essential Roles & Responsibilities - Implement standardised Microsoft 365 and related 3rd party solutions that meet business requirements and ensure scalability, reliability, and security - Collaborate with customers to understand their business requirements and provide guidance on how to leverage Microsoft 365 and related technologies to meet those requirements - Perform customer solution implementations in conjunction with internal technical teams, external suppliers, and other stakeholders as needed - Develop a strong working relationship with other technical practices to drive best practices, capability, and opportunity - Support in the development and implementation of processes and technologies related to Microsoft 365 deployments with a focus on "Automate First" - Create and maintain documentation for Microsoft 365 solutions and infrastructure, including integration points with 3rd party applications - Provide timely, accurate, and consistent technical infrastructure services to internal and external customers - Identify opportunities to modernise existing customer environments - Serve as an escalation point for Microsoft 365 deployments as required Behavioural Competencies - Organisational & Behavioural Fit - Flexible and creative, willing to take considered risks - Ability to present technical solutions to both technical and non-technical audiences - Manages conflict and challenges in an open and constructive manner. Critical Competencies - Technical Fit Essential - Expertise across the Microsoft 365 stack, with in-depth knowledge of Intune, Purview, and related technologies - Experience in deploying, managing, and supporting M365 solutions and services - Excellent communication and collaboration skills, including the ability to work with clients to understand their business requirements - Ability to translate business requirements into technical implementations - Ability to articulate technical decisions to both technical and non-technical stakeholders - Proven skills in accurately gathering requirements and participating in customer workshops, ensuring stakeholder needs are thoroughly understood and met - Strong service orientation with a demonstrable commitment to customer service - Ability to contribute effectively to delivery activities, including writing technical documentation and reports - Effective change management and adoption strategies to ensure a smooth transition and uptake of new technologies - Ability to work effectively in cross-functional teams, contributing to a collaborative work environment and sharing knowledge and best practices with colleagues - A commitment to continuous professional development to ensure up-to-date knowledge of the latest Microsoft 365 features, security practices, and integration capabilities. This includes participating in relevant training, certifications, and industry events.

SOC Automation Engineer As a SOC Automation Engineer, you will apply hands-on engineering expertise to design, build, and optimise automation workflows that improve the scalability and efficiency of SOC services. Working across SIEM, endpoint, and orchestration platforms (primarily Palo Alto XSOAR), you will reduce analyst workload, accelerate incident response, and enhance decision-making across customer environments. Key Responsibilities - Automation Development - Design, build, and maintain scalable automation workflows across detection and response platforms. - Integration & Orchestration - Deliver cross-platform automation enabling fast, reliable response actions. - Lifecycle Management - Develop, deploy, and continuously optimise automation for performance, resilience, and coverage. - Collaboration & Requirements Gathering - Work with SOC and engineering teams to identify automation opportunities. - Documentation - Produce clear documentation to support delivery, troubleshooting, and continuous improvement. - Automation Planning - Contribute to automation roadmaps, threat modelling, and use case development. - Pre-Sales Support - Assist with demos, scoping, and proof-of-value activities where required. Core Duties Automation Design & Development - Build and maintain workflows across SIEM, EDR, and SOAR platforms - Develop reusable scripts, templates, and components - Ensure solutions support secure, multi-tenant environments Integration & Response Automation - Orchestrate containment, enrichment, and remediation actions - Integrate with threat intelligence, cloud, vulnerability, and reporting tools - Partner with analysts to map and automate response processes Lifecycle Management & Optimisation - Manage automation from design through to optimisation - Troubleshoot failures and refine logic - Use post-incident insights to improve workflows Documentation & Standards - Maintain clear documentation of workflows, dependencies, and error handling - Ensure consistency and usability for wider teams Strategic Contribution - Support use cases aligned to threat modelling and MITRE ATT&CK - Contribute to automation playbooks and response strategies - Stay current with tools, frameworks, and emerging threats Collaboration - Embed automation into SOC workflows - Share best practices and support team development Pre-Sales - Support workshops, onboarding, and solution design where needed Stakeholder Collaboration - SOC Analysts - Automate repeatable triage and response activities - Platform & Detection Engineers - Integrate automation into tooling and detections - Sales & Pre-Sales - Provide technical input for customer solutions Requirements - 2+ years' experience in SOC, automation, or cloud security engineering - Experience in managed services or multi-tenant environments - Strong experience building automations across SIEM, SOAR, or EDR platforms - Proficiency in scripting (e.g., Python, PowerShell) - Experience working with APIs, webhooks, and authentication methods - Knowledge of threat frameworks (e.g., MITRE ATT&CK) - Understanding of cloud security, identity, and event-driven automation - Strong communication and analytical skills Security clearance (NPPV and/or SC) may be required. Technical Knowledge - Security orchestration and automation principles - Scripting and integration patterns (APIs, webhooks) - SOC detection and response workflows - Threat intelligence integration and use case design - Cloud and identity security concepts - Multi-tenant automation design Certifications Essential: - Hands-on experience with Palo Alto XSOAR Desirable: - Palo Alto Networks Certified XSOAR Engineer - Palo Alto Networks Certified Security Automation Engineer (PCSAE) - Palo Alto Networks Security Operations Professional

Role Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime. You will be based at our Hoddesdon Data Centre (EN11) with travel to other UK sites as required. This role comprises of several day-shifts which operate between the hours of 7:00am to 7:00pm Monday to Friday. The day-shifts are rostered on a rotational basis with each engineer working 37.5hrs/week. You will also be required to form part of an on-call rota, covering escalations outside of the above hours. On-call and overtime are claimed in addition to your base salary, in-line with company policy. As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life and the administration required in updating and maintaining records for all live and retired assets. You will be required to meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites. You will be required to review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO9001 and ISO27001 Essential Roles & Responsibilities - Troubleshooting and repair of hardware faults and the installation of spares or components as required - Provide hands and eyes services to all Claranet departments and external customers - Installation and decommission of managed equipment within the Data Centres and external customer sites - Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments - Accepting and taking ownership of fault escalations from internal teams - Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics - Documentation of Data Centre equipment, service configuration and hardware solutions - Carry out physical checks and audits as required by the business and its customers - The management and control of Claranet assets - Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities - Update and maintain Claranet databases following all changes to equipment or assets Position Specifications Essential: - At least 1-year prior experience working for an Internet/Data Centre service provider, managed services provider or large corporation supporting server hardware - Full UK manual driving licence - Experience installing and troubleshooting server hardware, components and firmware - Experience installing and physically troubleshooting firewalls, switches and routers - A demonstrable passion for delivering exceptional customer service - Demonstrable problem-solving and troubleshooting skills - Ability and drive to create and maintain up-to-date documentation - Ability to follow complex instructions for unfamiliar tasks - You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills - Ability to work alone, under own initiative considering the safety of themselves and others at all times - Ability to dynamically assess and reduce/mitigate risk to service and safety Highly Desirable: - Experience working within Data Centres, installing equipment in data racks and an appreciation of how power and cooling operates in such environments - Copper and fibre cabling - types, installation, termination Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: - Pension Scheme: Employer-matched contributions to help you plan for the future. - Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. - Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. - Personalised Wellbeing Support: App-based resources and services available 24/7 - Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. - Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page

Essential Roles & Responsibilities As a Penetration Tester at Claranet, you will able to deliver you own web application tests and through training and partnering, you will be involved in a full range of testing work from mobile app and infrastructure testing to social engineering and Red Team exercises. Key Responsibilities: - Undertaking web and mobile application testing and infrastructure testing engagements - Using the opportunities provided by the business to improve skills and capabilities into all areas of testing - Working with key clients providing bespoke consultancy, analysis and expertise - Collaborating with other Claranet Business Units on large client digital transformation projects - Assisting with pre/post sales activities as required - Encouraging a positive, proactive, collaborative and solution-oriented approach among colleagues - Communicating within Claranet and with clients, both orally and in writing - Contribute to the writing and publishing of whitepapers and advisories - Developing and delivering webinar content - Delivering targeted research and development in line with direction of the business - If not achieved already, working towards CREST qualifications; CPSA, CRT and CCT Essential Technical: - Have a good understanding of web & mobile application and infrastructure testing and methodologies - Able to manually and proficiently exploit web application and network infrastructure vulnerabilities - Have a logical and time-conscious approach to report writing - Have a working knowledge of common programming languages such as C, C++, C#, Java - Have experience of at least one scripting language such as Ruby, Python or Perl Essential Experience: - Delivering chargeable web app testing engagements - Providing remediation advice - Producing accurate technical reports - Working under pressure of deadlines and structuring workload accordingly - Problem-solving, helping others to understand complex ideas Essential General: - Client facing, able to confidently and professionally represent the company - Must be self-motivated and able to work in an independent manner as well as part of a team - Excellent written and oral communications skills - Positive, collaborative and enthusiastic - Conducting penetration testing work out of normal office hours on occasion - Willing to travel to deliver onsite work as required - Appetite to shadow, train and develop to improve capabilities into all areas of security testing In Addition, The Following Are Highly Desirable: - Security clearance (or eligibility for clearance) - CTM or CTL status - CISSP, CISA, CEH, OSCP or equivalent reputable information security certifications - Familiarity with testing cloud environments - Public speaking experience - Full UK driving license