IT Support Coordinator
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You will be reporting to the Head of Technology, who is key member of the Operations Team. Technology with my client plays a key role in delivering exceptional IT services while helping to identify, evaluate, and implement emerging technologies, including AI solutions. The legal sector is a competitive market, that is being disrupted by technological advances, including AI. We are looking for an IT Support Coordinator who is passionate about technology and who is looking for a varied role where no two days are the same. The successful candidate will have the opportunity to gain valuable experience across a broad range of technology disciplines, supporting users, systems, projects, vendors, and technology innovation within a modern law firm. Key responsibilities for this role include, but is not limited to: - Providing day-to-day IT support to colleagues across the firm. - Setting up and supporting laptops, mobile devices, user accounts, and technology services. - Managing IT assets, software licenses, and technology inventories. - Liaising with our Managed Service Provider (MSP) and other third-party technology suppliers. - Assisting with technology procurement and vendor management. - Supporting case management systems, document management systems, and Microsoft 365 services - Helping to create and improve IT workflows, processes, and documentation. - Researching emerging technologies and carrying out market analysis on new platforms and solutions, including AI technologies. - Supporting the evaluation, testing, and implementation of new technology solutions. - Assisting with technology projects, system upgrades, and business improvement initiatives. - Supporting client security questionnaires, RFIs, audits, and compliance activities. - Contributing to cybersecurity awareness and technology best practices across the firm. Skills and Experience - Excellent organisational, prioritisation and communication skills. - High level of attention to detail and a willingness to learn. - Ability to multi-task and manage sensitive documents - A proactive, professional approach and ability to work to own initiatives to better support the Head of Technology and the firm. - The ability to build strong relationships with colleagues, suppliers, and external partners. - At least two years experience in an IT support/administrative or technology-focused role. - A genuine interest in technology, AI, and process improvement. Benefits include: - 28 days holiday - Birthday day off - Pension - 26 weeks paid maternity leave - 6 weeks paid paternity leave - Eye tests - Private medical insurance - Any many many more