Austin Banks jobs

We're looking for a customer-focused and technically skilled IT Helpdesk Support Advisor. This is an excellent opportunity for an IT support professional who enjoys solving technical issues, delivering outstanding customer service, and ensuring users remain productive with minimal disruption. As an IT Helpdesk Support, you will be responsible for: - Provide first and second-line technical support via telephone, email, remote support, and in person. - Log, prioritise, manage, and resolve support requests using the company's helpdesk ticketing system. - Support users with Microsoft 365 applications and cloud services. - Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, password resets, group membership, and access permissions. - Administer Exchange Online, including mailbox management and distribution groups. - Support Microsoft Teams, SharePoint Online, OneDrive for Business, and collaboration tools. - Install, configure, and maintain Windows desktops and laptops. - Configure new user accounts, devices, and software. - Support printers, mobile devices, and peripheral hardware. - Troubleshoot networking issues, including Wi-Fi, VPN, DNS, DHCP, and connectivity problems. - Escalate complex issues to third-line support or external suppliers where appropriate. - Assist with software deployment, updates, and patch management. - Maintain accurate documentation of support procedures and resolutions. - Support IT asset management, including hardware and software inventories. - Assist with IT projects, migrations, and system upgrades. - Ensure compliance with IT security policies and best practices. The ideal candidate will be: - Minimum of 2 years' experience in an IT Helpdesk or Service Desk role. - Experience supporting Microsoft 365 cloud environments. - Strong knowledge of Windows operating systems. - Experience administering Microsoft Entra ID and Exchange Online. - Excellent troubleshooting and problem-solving skills. - Strong customer service and communication skills. - Ability to prioritise workload and manage multiple support requests. - Experience using IT service management/helpdesk software.

We are looking for an experienced ERP Project Manager with a strong manufacturing background to lead the implementation and ongoing development of an ERP system across the business This is a hands-on, business-focused role rather than a software development position. You will act as the key link between the business and the external ERP software provider, ensuring the system is configured to support operational requirements, improve efficiency, and deliver meaningful business insight. As an ERP Project Manager, you will be responsible for: - Lead the implementation, development and optimisation of the company's ERP system. - Work closely with department managers to understand business processes and translate operational requirements into ERP solutions. - Manage the relationship with external ERP developers and software providers. - Drive improvements in capacity planning and production planning. - Implement and maintain Master Production Scheduling (MPS). - Develop dashboards and reports to monitor business performance and key operational KPIs. - Improve the planning and tracking of materials, labour, working hours and production activities. - Identify opportunities to automate manual processes and improve operational efficiency. - Ensure the ERP system is adopted effectively across all departments. - Deliver user training and provide ongoing support to maximise system usage. - Monitor project progress, manage priorities and ensure successful delivery of ERP improvements. The ideal candidate will be: - Previous experience implementing or improving an ERP system. - A strong manufacturing background is essential. - Experience with capacity planning and production planning. - Good knowledge of Master Production Scheduling (MPS). - Understanding of manufacturing processes, material planning and Bills of Materials (BOMs). - Experience creating and tracking operational KPIs. - Able to work with different departments and understand their processes. - Experience managing third-party ERP providers or software developers. - Strong communication and project management skills. - Someone who enjoys improving processes and driving change.

We are looking for a proactive and experienced Accounts Assistant to join our finance team. The ideal candidate will be AAT Level 3 or Level 4 qualified (or have equivalent practical experience) and be confident working independently while supporting the Finance Director. Key Responsibilities: - High-volume bank reconciliations - Preparation and maintenance of trial balance - Assisting with monthly management reporting - Supporting the preparation of statutory accounts - Audit preparation and liaison with external auditors - Financial analysis and reporting - Experience of cash flow forecasting and management - Processing day-to-day accounting transactions - Working closely with the Finance Director/Finance Controller to support the smooth running of the finance function Skills & Experience: - AAT Level 3 or Level 4 qualification, or equivalent work experience - Previous experience in a similar accounts role - Strong understanding of accounting principles and financial reporting - Experience preparing for audits and statutory accounts - Excellent attention to detail and organisational skills - Self-motivated, able to work independently, and manage workload effectively - Strong analytical and problem-solving abilities - Proficient in accounting software and Microsoft Excel - Sage and Xero required

We are seeking an experienced Sales & Marketing Executive to drive business growth through proactive business development, lead generation and strategic marketing initiatives. The successful candidate will work closely with the Operations Manager to increase brand awareness, generate qualified enquiries and support continued business expansion across multiple office locations. As a Sales & Marketing Executive, you will be responsible for: - Conduct high-volume outbound calls to prospective clients and referral partners. - Generate and qualify new business opportunities. - Follow up marketing enquiries and convert them into appointments. - Maintain accurate CRM records and sales activity reports. - Plan and deliver digital marketing campaigns. - Manage social media channels to increase engagement and brand awareness. - Coordinate email marketing campaigns and client communications. - Produce marketing materials, newsletters and promotional content. - Analyse campaign performance and provide regular reporting with recommendations for improvement. - Identify new marketing opportunities and emerging trends. - Organise and coordinate networking events, seminars and exhibitions. The ideal candidate will be: - Minimum 2 years' experience in a Sales and Marketing role. - Demonstrable success in outbound business development and cold calling. - Experience planning and delivering digital marketing campaigns. - Strong knowledge on all digital platforms - Experience organising and attending networking or promotional events. - Strong commercial awareness with a results-driven approach. - Excellent communication and relationship-building skills. - Ability to manage multiple projects simultaneously. - Self-motivated with the ability to work independently.