Acorn Insurance Ltd jobs

Job Title: Senior Claims Handler Location: Liverpool Salary: 31,831 Plus up to 2,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays 9:00am to 17:00pm We are looking for experienced claims handlers who want to go beyond managing claims to truly make a difference. As a Senior Claims Handler, you'll take ownership of claims from start to finish, making confident decisions and delivering better outcomes for our customers. This is a role for someone who doesn't just follow process but improves it. Someone who takes pride in solving problems, supporting others, and leaving every claim in a better place than they found it. What you will be doing: - Managing customers claims from first notification of loss through to settlement - Making fair, timely and confident decisions - Reducing customer effort at every stage of the journey - Communicate with clarity - Minimising hand-offs and creating seamless customer experiences - Supporting and coaching colleagues, sharing your expertise - Identifying opportunities to improve how we work and deliver good customer outcomes - Consider the commercials when settling the claim What we're looking for: - Has experience handling insurance claims - Takes ownership and sees things through to completion - Builds trust through clear and effective communication - Thinks commercially while always doing the right thing for the customer - Proactively solves problems rather than waiting for direction - Enjoys supporting others and sharing knowledge - Is curious and driven to improve processes and customer outcomes Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: - We run through walls for our customers and each other - We challenge the status quo - We succeed when we help those around us succeed - We decide quickly when the smart thing to do is use our judgement Benefits: - A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options - 24/7 mental health support & free counselling available - Grow with us: Through career fairs, leadership programs, and learning on the go! - Flexible benefits, including early access to salary via our internal platform - Hybrid working options to support work-life balance and individual needs - Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: - Mindful Employer - championing mental health and wellbeing - Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities - Menopause Friendly accredited - supporting every stage of life - Armed Forces Covenant signatory - honouring those who serve - Armed Forces Defence employer recognition scheme - Supporting those who serve - Great Places to Work 2024/25 - fostering an engaging and positive workplace culture - Best Place to Work for Development - proud to be investing in people's future - Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. - Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. - We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Senior Insurance Claims Executive, Senior Claims Account Manager, Senior Claims Handler, Senior Customer Claims Handler, Senior Claims Assistant may all be considered.

Job Title: Customer Service Claims Handler Location: Liverpool Salary: 26,938 - 30,916 per annum, Plus up to 1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays What you will be doing: - In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding - To work as a team to proactively manage a portfolio of customer repair claims through to settlement - To ensure that complete and thorough indemnity investigations are carried out on all claims - Work closely with suppliers to fulfil customers' needs during their claims journey - Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect - Accurate payment to our customers and their representatives regarding claims settlement - Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for: - Excellent customer service skills - Naturally empathetic and the ability to connect with people - Quick fast paced problem-solving ability - Positive can-do attitude - Good IT skills and a confident communicator - Passionate about working as part of a team - Have the ability to make fast, informed decisions - Excellent organisational and prioritisation skills with a strong attention to detail - Have a desire to develop skills and experience within the insurance industry. - The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: - We run through walls for our customers and each other - We challenge the status quo - We succeed when we help those around us succeed - We decide quickly when the smart thing to do is use our judgement Benefits: - A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options - 24/7 mental health support & free counselling available - Grow with us: Through career fairs, leadership programs, and learning on the go! - Flexible benefits, including early access to salary via our internal platform - Hybrid working options to support work-life balance and individual needs - Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: - Mindful Employer - championing mental health and wellbeing - Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities - Menopause Friendly accredited - supporting every stage of life - Armed Forces Covenant signatory - honouring those who serve - Armed Forces Defence employer recognition scheme - Supporting those who serve - Great Places to Work 2024/25 - fostering an engaging and positive workplace culture - Best Place to Work for Development - proud to be investing in people's future - Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered.

Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: - Validating all motor claims across the mitigation team for indemnity and fraud - Accurately assessing liability whilst utilising all available evidence and tools - You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file - Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers - Ensuring indemnity spend is minimized by commercial decision making - Proactive diary management to monitor and progress live hire cases - Accurate quantum assessment of claims presented using the relevant tools available to assist - Applying accurate reserves in line with company guidelines - Any other Ad hoc task as the needs of the business dictate What we're looking for: - A persuasive, confident and strong communicator with effective negotiation skills - Ability to use own initiative to explore all options to achieve the best outcome for the business - Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure - Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: - We run through walls for our customers and each other - We challenge the status quo - We succeed when we help those around us succeed - We decide quickly when the smart thing to do is use our judgement Benefits: - 35 days' holiday (including bank holidays) with additional buy/sell options - 24/7 mental health support & free counselling available - Grow with us: Through career fairs, leadership programs, and learning on the go! - Flexible benefits, including early access to salary via our internal platform - Hybrid working options to support work-life balance and individual needs - Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: - Mindful Employer - championing mental health and wellbeing - Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities - Menopause Friendly accredited - supporting every stage of life - Armed Forces Covenant signatory - honouring those who serve - Great Places to Work 2024/25 - fostering an engaging and positive workplace culture - Best Place to Work for Development - proud to be investing in people's future - Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply - Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. - Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. - We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Job Title: Credit Hire Handler Location: Liverpool City Centre / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: - Validating all motor claims across the mitigation team for indemnity and fraud - Accurately assessing liability whilst utilising all available evidence and tools - You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file - Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers - Ensuring indemnity spend is minimized by commercial decision making - Proactive diary management to monitor and progress live hire cases - Accurate quantum assessment of claims presented using the relevant tools available to assist - Applying accurate reserves in line with company guidelines - Any other Ad hoc task as the needs of the business dictate What we're looking for: - A persuasive, confident and strong communicator with effective negotiation skills - Ability to use own initiative to explore all options to achieve the best outcome for the business - Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure - Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: - We run through walls for our customers and each other - We challenge the status quo - We succeed when we help those around us succeed - We decide quickly when the smart thing to do is use our judgement Benefits: - 35 days' holiday (including bank holidays) with additional buy/sell options - 24/7 mental health support & free counselling available - Grow with us: Through career fairs, leadership programs, and learning on the go! - Flexible benefits, including early access to salary via our internal platform - Hybrid working options to support work-life balance and individual needs - Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: - Mindful Employer - championing mental health and wellbeing - Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities - Menopause Friendly accredited - supporting every stage of life - Armed Forces Covenant signatory - honouring those who serve - Great Places to Work 2024/25 - fostering an engaging and positive workplace culture - Best Place to Work for Development - proud to be investing in people's future - Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply - Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. - Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. - We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Job Title: Motor Claims Handler Location: Liverpool with hybrid working Salary: Between 28,747 and 38,160 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers. What you will be doing: - Validate all claims for indemnity and fraud. - Assess liability including communication of our decision. - Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file. - Accurate quantum assessment of claims presented using the relevant tools available to assist. - Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers. - Ensure indemnity spend is minimized by commercial decision making. - Proactive diary management to monitor and progress cases. - Application and investigation to ensure accurate reserves in line with company guidelines. - Accountability for own performance against set objectives. - Adherence to best practice and key strategies. - Effective file and portfolio management. - Assist with coaching and mentoring of less experienced handlers. - Any other Ad hoc task as the needs of the business dictate What we're looking for: - Persuasive, strong and confident communicator with the ability to relationship manage. - Ability to use own initiative to explore all options to achieve the best outcome for the business. - Motivated self-starter. - Ability to work as part of a team. - Ability to work in a culture of openness, trust, and respect. - Strong organisation skills with the ability to prioritise tasks. - Ability to fact find and analyse information to result in accurate decision making. - Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs. - Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal. - Ability to use own initiative to explore all options to achieve the best outcome for the business. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: - We run through walls for our customers and each other - We challenge the status quo - We succeed when we help those around us succeed - We decide quickly when the smart thing to do is use our judgement Benefits: - 35 days' holiday (including bank holidays) with additional buy/sell options - 24/7 mental health support & free counselling available - Grow with us: Through career fairs, leadership programs, and learning on the go! - Flexible benefits, including early access to salary via our internal platform - Hybrid working options to support work-life balance and individual needs - Recognition awards, social events & more Our Commitment to our colleague's: - Mindful Employer - championing mental health and wellbeing - Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities - Menopause Friendly accredited - supporting every stage of life - Armed Forces Covenant signatory - honouring those who serve - Great Places to Work 2024/25 - fostering an engaging and positive workplace culture - Best Place to Work for Development - proud to be investing in people's future - Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.

Job Title: Motor Claims Handler Location: Sevenoaks with hybrid working Salary: Between 28,747 and 38,160 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers. What you will be doing: - Validate all claims for indemnity and fraud. - Assess liability including communication of our decision. - Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file. - Accurate quantum assessment of claims presented using the relevant tools available to assist. - Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers. - Ensure indemnity spend is minimized by commercial decision making. - Proactive diary management to monitor and progress cases. - Application and investigation to ensure accurate reserves in line with company guidelines. - Accountability for own performance against set objectives. - Adherence to best practice and key strategies. - Effective file and portfolio management. - Assist with coaching and mentoring of less experienced handlers. - Any other Ad hoc task as the needs of the business dictate What we're looking for: - Persuasive, strong and confident communicator with the ability to relationship manage. - Ability to use own initiative to explore all options to achieve the best outcome for the business. - Motivated self-starter. - Ability to work as part of a team. - Ability to work in a culture of openness, trust, and respect. - Strong organisation skills with the ability to prioritise tasks. - Ability to fact find and analyse information to result in accurate decision making. - Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs. - Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal. - Ability to use own initiative to explore all options to achieve the best outcome for the business. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: - We run through walls for our customers and each other - We challenge the status quo - We succeed when we help those around us succeed - We decide quickly when the smart thing to do is use our judgement Benefits: - 35 days' holiday (including bank holidays) with additional buy/sell options - 24/7 mental health support & free counselling available - Grow with us: Through career fairs, leadership programs, and learning on the go! - Flexible benefits, including early access to salary via our internal platform - Hybrid working options to support work-life balance and individual needs - Recognition awards, social events & more Our Commitment to our colleague's: - Mindful Employer - championing mental health and wellbeing - Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities - Menopause Friendly accredited - supporting every stage of life - Armed Forces Covenant signatory - honouring those who serve - Great Places to Work 2024/25 - fostering an engaging and positive workplace culture - Best Place to Work for Development - proud to be investing in people's future - Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.