Sales Manager
911 Staffing Ltd
We are currently recruiting for an experienced Sales Manager to oversee, manage and lead a busy Sales Team. You will be working alongside other Sales Managers, to ensure daily performance targets are achieved. About the Sales Manager role: - Basic salary is £55 - £59K per annum + upto 5% Bonus - Excellent Benefts & Incentives - 40 hours per week, across 7 days between 8am-8pm - Based in Swindon (office Based role) - Permanent role Duties / Responsibilities for the Sales Manager role: - Manage a team of approx 6-7 Sales Advisors - Achieve company sales KPI s through the successful conversion of enquiries. - Prepare, deliver and motivate sales staff for the day ahead ensuring communication of key messages. - Ensuring a prompt response to inbound telephone and email enquiries. - Compiling and analysing sales figures daily, weekly and monthly. - Collecting customer feedback and market research. - Feedback to the Product Department on calls received and obstacles which you have had to overcome. - Attend bridging meetings to share information with other departments to benefit the result. - Constantly evaluate success of the sales team through call listening and feedback on success and development areas. - Monitoring individual s and team s QA, and error scores with an eye for accuracy. - Report on staff attendance, absence, and completion of Return-to-Work meetings. - Own pre and post sales related customer escalations in a timely, professional manner. Experience / Attributes required for the Sales Manager role: - Ensure highest level of service provided to deliver an exceptional customer journey. - Proven track record in delivering sales results to company KPI s. - Excellent communication skills both written and verbal, with strong interpersonal skills. - Be able to demonstrate and analyse open, sell and close processes in line with Company expectations and deliver sales structure coaching where needed. - Embrace change when new strategies are introduced by the business. - Always maintaining a high motivation and positive atmosphere within the sales office. - A confident, resilient individual with a friendly, approachable personality. - The ability to be flexible, decisive and quick-thinking. - Self-motivated with a positive outlook and a clear focus on high quality and business profit. - Able to work extended hours on occasions when required. - Ability to work well under pressure. - Able to understand profit and loss calculations and basic business finance, e.g. gross margin percentages and calculations. - Experience within the travel industry is desirable but not essential If you have experience of leading a Sales Team then we would love to hear from you!