Workers' Compensation Claims Team Lead

Gallagher Bassett seeks a Claims Team Lead, Workers Compensation to oversee a team handling complex workers' compensation claims for diverse clients. In this professional, client-focused environment, you will supervise adjusters, monitor caseloads, and ensure timely, accurate investigation, reserving, and resolution of claims in alignment with regulations and client service standards. You will coach and develop team members, review file quality and metrics, and collaborate with internal partners, medical providers, and employers to drive optimal outcomes, control costs, and support injured workers' safe, timely return to work. This role offers structured training, career growth, and exposure to global risk management practices.

Responsibilities

• Lead and supervise a team of workers' compensation claims professionals

• Oversee investigation, reserving, and resolution of complex workers' compensation claims

• Ensure regulatory compliance and adherence to client service standards

• Monitor workloads, quality, and performance metrics for the claims team

• Provide coaching, training, and development to adjusters and examiners

• Review claim files for accuracy, timeliness, and cost control opportunities

• Collaborate with clients, medical providers, and employers on claim strategies

• Drive return-to-work and recovery plans for injured workers

• Identify process improvements to enhance efficiency and claim outcomes

• Prepare reports and communicate results to management and key stakeholders Required Skills

• Workers' compensation claims handling

• Claims supervision and team leadership

• Litigation and dispute management

• Regulatory and compliance knowledge

• Medical and disability case management

• Claims systems and reporting tools

• Reserving and financial analysis

• Client and vendor relationship management

• Return-to-work program coordination

• Performance metrics and quality assurance