Value Added Recruitment jobs

Customer Success Manager (SaaS) Construction and Built Environment Tech Bracknell, Berkshire Competitive Salary + Bonus + Excellent Benefits Shape the future of Customer Success. Are you an experienced Customer Success or Strategic Account Manager with a passion for helping customers achieve real business value from SaaS technology? Value Added Recruitment is looking for a commercially minded Customer Success Manager to manage a portfolio of strategic customers across EMEA, ensuring they successfully adopt our market-leading SaaS platform while driving customer satisfaction, retention and long-term account growth. This is a fantastic opportunity to join a respected organisation at an exciting stage of its digital transformation, where Customer Success is central to the company's future growth strategy. The Opportunity You'll own the post-sales customer journey, becoming a trusted advisor to key stakeholders and helping customers maximise the value of their investment. Working closely with Sales, Product and Support teams, you'll deliver an exceptional customer experience while identifying opportunities to increase adoption, improve retention and generate additional revenue. If you enjoy building long-term client relationships, influencing senior stakeholders and making a genuine commercial impact, this role offers an excellent opportunity to do exactly that. Key Responsibilities Manage a portfolio of strategic customer accounts across EMEA. Lead the successful migration of customers from legacy solutions to a modern SaaS platform. Build trusted relationships with executive sponsors, business leaders and operational users. Develop Customer Success Plans aligned to customer objectives and measurable business outcomes. Drive customer onboarding, adoption, engagement and long-term value realisation. Deliver Quarterly Business Reviews, health checks and strategic planning sessions. Act as a trusted advisor, sharing industry best practice and product expertise. Own customer renewals, retention and Net Revenue Retention (NRR) performance. Identify and develop upsell and cross-sell opportunities alongside the Sales team. Monitor customer health, proactively identifying risks and implementing retention plans. Capture customer feedback to help shape future product development. Promote customer advocacy through references, case studies and success stories. Maintain accurate CRM data, customer plans and forecasting information. Collaborate closely with Sales, Product and Technical Support to deliver a seamless customer experience. About You You'll already have experience managing strategic customer relationships and will understand how to combine exceptional service with strong commercial awareness. You'll ideally bring: Experience in Customer Success, Strategic Account Management or Senior Account Management. A background within SaaS, software, technology or construction and the built environment. A proven track record of improving customer retention, renewals and account growth. Experience delivering onboarding programmes and driving software adoption. Strong commercial awareness with experience identifying expansion opportunities. Excellent stakeholder management skills, including working with senior decision-makers. Experience using CRM systems and customer success metrics. Outstanding communication, presentation and relationship-building skills. A proactive, organised and customer-focused approach. Success in this role will include - Delivering high Net Revenue Retention (NRR) - Increasing customer retention and renewal rates - Growing expansion revenue through upselling and cross-selling - Driving product adoption and customer engagement - Improving customer health and satisfaction - Developing customer advocates, references and case studies Why Join? This is an opportunity to play a pivotal role in the continued growth of an innovative SaaS platform while working with high-profile customers across EMEA. You'll enjoy: Managing strategic customer relationships rather than high-volume accounts. Working closely with Product, Sales and Support to influence customer outcomes. The opportunity to shape Customer Success best practice across the business. A collaborative, supportive culture where your ideas are valued. Genuine opportunities for career progression as the business continues to grow. Receive a competitive salary, and benefits package. If you're looking for a Customer Success role where you can build long-term partnerships, drive commercial success and help customers realise measurable value from technology, we'd love to hear from you. Apply today to find out more.

IT VAR/MSP Sales - New Business Development Manager Route to Regional Player Manager North West / Yorkshire - To suit candidate based near Leeds, Sheffield or Manchester close to M1/M6 corridor for regional travel. £ Highly Competitive Basic + Uncapped Commission (OTE £200k+) Remote changing to Hybrid on opening of northern office near Leeds/Manchester TBC. Are you a high-performing IT sales professional based in Northern England looking for the opportunity to build something of your own? Value Added Recruitment is working with an award-winning, fast-growing IT solutions provider is seeking a Regional Player-Manager to establish and scale its presence across the North. This is a rare opportunity to join during a significant growth phase, build a regional territory from the ground up, and progress into a leadership position as the region expands. Initially operating as an individual contributor, you'll focus on winning new business, developing strategic relationships, and creating a strong regional footprint before transitioning into a team leadership role with responsibility for building and managing a high-performing sales team. The Opportunity This role offers the chance to: Build and own a regional territory from scratch. They do have 2 major clients in the North/Northwest as case studies Win new business across mid-market and entry level enterprise organisations up to 2000 seats Progress into leadership and team management Influence regional strategy and growth plans Develop a long-term regional business with significant earning potential What You'll Be Doing Build the Region Drive new logo acquisition across the North Build a strong pipeline within target accounts Establish market presence and key customer relationships Work closely with vendor and internal teams to secure opportunities Become the recognised face of the business within the region Scale and Structure Create a repeatable territory and pipeline strategy Support recruitment of sales and business development talent Define sector and vertical market focus Begin taking on leadership responsibilities Lead the Region Build and manage a high-performing regional team Establish a physical office presence Drive scalable and profitable revenue growth Operate with a regional business-owner mindset What We're Looking For Minimum 5 years' sales experience within a VAR, MSP or IT solutions environment Strong new business development track record Experience selling a combination of: Cloud Solutions Infrastructure Cyber Security Managed Services Existing network across Leeds, Manchester and the wider North Proven success winning and developing mid-market and enterprise customers Entrepreneurial mindset with ambitions to progress into leadership Key Competencies Strategic account development Consultative, value-led sales approach Commercial negotiation and deal structuring Senior stakeholder engagement (CIO, CTO, CISO level) Consistent overachievement against revenue targets Package & Benefits - £50,000 £60,000 basic salary to start - will develop with role - Uncapped commission structure - OTE £200,000+ Comm paid at 22% of GP! - Accelerators for over-performance - Quarterly performance bonuses - Private healthcare with mental health support and 24/7 GP access - Income protection - Death in service benefit - Additional annual leave, including birthday leave - High performer incentives including fine dining experiences and annual overseas trips - Ongoing training and professional development Career Progression This position has a clearly defined route into senior leadership, with opportunities to progress into Regional Head or Director-level roles as the business continues its ambitious expansion plans. If you're ready to combine entrepreneurial freedom, leadership progression and exceptional earning potential, we'd love to hear from you!

Business Development & Partner Relationship Manager Bracknell, Berkshire Full Time Commutable from Wokingham, Ascot, Camberley, Maidenhead, Reading, Windsor, Farnborough and Fleet. Must have UK Driving License. £ Competitive+ Commission + Great Benefits Grow relationships. Create opportunities. Help shape the future of the built environment. Are you a relationship-focused Business Development professional who enjoys building trusted partnerships, identifying commercial opportunities and delivering real value to clients? Value Added Recruitment is working with a long-established organisation, offering a range of services to the construction and built environment sector. We are looking for a Business Development & Relationship Manager to join their Professional Services sales team. This is an exciting opportunity to take ownership of a portfolio of members and affiliate partners, helping to strengthen long-term relationships while identifying opportunities to grow engagement across our market-leading services. This is more than a sales role. It's about becoming a trusted advisor, understanding customer challenges and connecting organisations with the expertise, insight and solutions that help them succeed. For this role is essential that you have experience from within this industry and are familiar with the business drivers, concerns and pain points of construction and BI design industry clients. My client is rusted authority within the built environment, providing independent testing, consultancy, research, market intelligence and professional services that help organisations improve building performance and make informed commercial decisions. As they continue to evolve their membership and affiliate offering, we're looking for someone who can build meaningful relationships, uncover opportunities and help drive sustainable commercial growth. The Role Reporting into the Professional Services team, you'll manage an established portfolio while developing new relationships across the industry. You'll work closely with existing members, affiliate partners and prospective clients to understand their objectives, maximise the value they receive, and identify opportunities to introduce additional services including publications, subscriptions, training and professional support. This role combines account management, relationship building and consultative business development, making it ideal for someone who enjoys both nurturing existing clients and creating new opportunities. Key Responsibilities - Build and develop strong relationships with current members, affiliate partners and prospective organisations. - Promote BSRIA's enhanced membership proposition, positioning the organisation as a trusted long-term partner. - Grow membership value through consultative account management and cross-selling relevant services and subscriptions. - Support the transition of members into the new Affiliate Partner Programme. - Identify new business opportunities and develop existing accounts through strategic engagement. - Work collaboratively across internal teams to deliver an exceptional customer experience. - Capture customer activity, opportunities and pipeline information using CRM. - Produce reports, market insights and account development plans. - Represent the company at industry events, networking opportunities and forums. - Maintain awareness of market trends and competitor activity to support future growth. About You We're looking for someone who combines commercial awareness with excellent relationship-building skills. You'll ideally have: - Experience in Business Development, Relationship Management, Account Management or Customer Success. - A consultative approach with the ability to understand customer needs and create tailored solutions. - Excellent communication, negotiation and stakeholder management skills. - Experience managing multiple client accounts and developing long-term partnerships. - Strong commercial awareness with experience identifying growth opportunities. - A highly organised and proactive approach with excellent attention to detail. - Experience using CRM systems to manage customer relationships and sales activity. - A full UK driving licence and willingness to travel across the UK when required Experience within professional services, engineering, construction, building services, technical consultancy or membership organisations would be advantageous. Why Join? You'll join an organisation that genuinely values expertise, collaboration and continuous improvement. You'll have the opportunity to work with some of the most respected organisations within the built environment while contributing to the future growth of an independent industry leader. We offer: - Competitive salary - Workplace Pension - Life Assurance (4x salary) - 26 days annual leave plus Bank Holidays - Employee Assistance Programme - Online GP Service - Eye care support - Electric vehicle charging facilities - Ongoing professional development - A collaborative and supportive working environment - Ready to make an impact? If you're passionate about building lasting client relationships, developing commercial opportunities and working with an organisation that makes a genuine difference to the built environment, we'd love to hear from you. Apply today and help us build stronger partnerships for the future.