Context Recruitment Limited jobs

IT Account Manager Paying between £ basic + Commission Hybrid based (Leeds or Southampton) Our client is a well-established technology solutions provider, delivering innovative connectivity, network security and voice services to businesses across the UK. As they continue to expand their customer base and service offering, they are seeking an experienced Account Manager to develop key client relationships and drive growth within existing accounts. As Account Manager, you will act as the primary contact for a portfolio of existing customers, ensuring they receive an exceptional experience whilst identifying opportunities to introduce additional products and services. You will work closely with customers to understand their strategic objectives, technology requirements and future plans, positioning the organisation as a trusted partner rather than simply a supplier. Key Responsibilities: - Manage and develop a portfolio of existing customer accounts. - Build strong relationships with key stakeholders and decision-makers. - Conduct regular account reviews to understand customer requirements and future opportunities. - Identify and deliver upsell and cross-sell opportunities across the full solutions portfolio, including connectivity, network security and voice services. - Drive customer retention and maximise account value. - Work collaboratively with technical, delivery and support teams to ensure excellent customer outcomes. - Produce accurate forecasts, account plans and pipeline updates. - Maintain a strong understanding of market trends and emerging technologies. Required experience: - Previous experience in an Account Manager, Client Manager or Business Development role. - A track record of growing revenue within existing customer accounts. - Experience selling technology, telecoms, IT, managed services, connectivity, security or communications solutions. - Strong commercial acumen and a consultative approach to sales. - Excellent communication and relationship-building skills. - The ability to manage multiple accounts and priorities effectively. - A proactive and customer-centric mindset. Must be eligible to work in the UK Hybrid/Office based with occasional site visits (Hub can be either Leeds or Southampton) Paying up to 45k basic + commission, depending on experience.

IT Enterprise Applications Manager London (Hybrid) £85,000 - £90,000 PA A well-established and highly profitable construction engineering business is looking for an experienced IT Applications Manager to join its IT leadership team. Reporting to the Head of IT, you'll lead the strategy, governance, development and continual improvement of the organisation's enterprise applications landscape, playing a key role in an ambitious digital transformation programme and supporting a significant pipeline of mergers and acquisitions. Working alongside the IT Infrastructure Manager and IT Service Manager, you'll drive application modernisation, automation, integration and standardisation across the business, ensuring solutions remain secure, scalable and aligned with business objectives. Responsibilities Develop and deliver the enterprise applications roadmap aligned to business strategy Lead application governance, lifecycle management, standardisation and rationalisation Drive digital transformation through low-code/no-code platforms, workflow automation and AI-enabled technologies Lead application due diligence, migration and integration activities for M&A projects Manage and develop a small applications team alongside external managed service providers Own vendor relationships, service reviews, licensing, budgets and product roadmaps Oversee enterprise applications including Workday, UKG/Kronos, COINS ERP, SharePoint, Snowflake, Autodesk Construction Cloud, Adaptive Planning, Sales Achiever CRM, Pro-Sapien and Primavera P6 Ensure strong application security, governance, performance, business continuity and user adoption Collaborate with business leaders to improve processes, data quality and operational efficiency Requirements: Proven experience managing enterprise applications within a complex organisation, ideally with experience of digital transformation and M&A integration programmes. Enterprise applications strategy and governance Low-code/no-code platforms and workflow automation Application standardisation and modernisation Business process improvement and enterprise integrations Managing technical teams, suppliers and third-party vendors Strong stakeholder management and programme delivery Experience with Workday, UKG/Kronos, COINS ERP, Snowflake, SharePoint or similar enterprise platforms would be highly advantageous Experience within engineering, manufacturing, construction or other project-based industries is desirable, along with knowledge of ITIL, Agile or project delivery methodologies Central London - Hybrid working with 4 days per week onsite initially, reducing to 2 days after probation.

Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities Answer incoming telephone calls, emails and support requests in a professional and friendly manner Accurately log incidents and service requests within the service desk ticketing system Gather relevant information from customers to ensure engineers have everything needed to investigate issues Categorise and prioritise tickets in line with Service Level Agreements Assign tickets to the appropriate engineers or technical teams Provide customers with ticket reference numbers and regular progress updates Monitor ticket queues to ensure requests are progressing within agreed timescales Escalate urgent or high-priority incidents where appropriate Maintain accurate ticket documentation and service records Assist with general service desk administration and reporting Requirements A genuine interest in technology and IT Excellent customer service and communication skills Strong attention to detail and organisational skills The ability to remain calm and organised in a busy environment A positive attitude and willingness to learn Good knowledge of Microsoft Office applications An IT-related degree, college qualification or apprenticeship will be highly beneficial Previous experience in a customer service, helpdesk or service desk environment.

Lead Business Analyst Location: Hybrid, London (3 days per week in the office) Type: Permanent Paying between £, depending on experience. A leading Construction Engineering firm are looking for an experienced Lead Business Analyst to support a portfolio of business and technology transformation programmes. This is an excellent opportunity to lead analysis activities across digital transformation, enterprise systems, AI, cyber security and business change initiatives.Working closely with business stakeholders, project teams and technology specialists, you will ensure business requirements are clearly understood and translated into solutions that deliver real business value. Key Responsibilities - Lead business analysis activities across multiple projects and programmes. - Gather, analyse and document business requirements. - Facilitate workshops and engage stakeholders at all levels. - Identify opportunities to improve, standardise and automate business processes. - Support the delivery of digital transformation and technology change initiatives. - Work with technical teams to define and evaluate solution options. - Support testing, business readiness and user adoption activities. - Provide guidance and best practice to Business Analysts across the organisation. Required Experience - Extensive Business Analysis experience within IT, transformation or change environments. - Proven experience delivering requirements and process improvements for complex projects. - Strong stakeholder management, communication and facilitation skills. - Experience with enterprise systems such as ERP, HR, Finance or Service Management platforms. - Strong business process mapping and improvement capabilities. - Experience supporting digital, infrastructure, cyber security or business change programmes. - Knowledge of AI, automation or process optimisation initiatives would be advantageous. - Ability to translate technical concepts into clear business language. Qualifications Essential - BCS, IIBA or equivalent Business Analysis qualification. - Lean Six Sigma qualification. Desirable - Agile Business Analyst, AgilePM, Scrum or SAFe certification. - PRINCE2 qualification. - Change Management certification. Location: Hybrid, London (3 days per week in the office) Must be eligible to work in the UK. Paying between £, depending on experience.

1st Line Network Support Engineer Location: Central Brighton Paying between £, depending on experience A growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team.Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment.Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment. The Role - Act as the first point of contact for customer support enquiries via phone, email and ticketing systems - Troubleshoot and resolve first-line technical issues, escalating more complex faults when required - Accurately log, prioritise and manage support tickets through to resolution - Communicate with customers throughout the support process, ensuring a high level of service - Support a range of network and telecommunications-related products and services About You - Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role - Strong customer service and communication skills - A genuine interest in technology, networking and telecommunications. - Ability to troubleshoot issues methodically and remain calm under pressure - Experience using ticketing or service management systems Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services. Location: Central Brighton Salary: £ per annum Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home

VMware Platform Engineer 6-Month Fixed Term Contract Remote Paying between £, depending on experience. An established Managed Services Provider is seeking an experienced VMware Platform Engineer to join its infrastructure team on a 6-month fixed term contract. This is a hands-on role supporting and maintaining VMware-based platforms across private and public cloud environments. You'll be responsible for ensuring high levels of availability, performance and service delivery, while providing expert 3rd line support and contributing to ongoing platform improvements. Key Responsibilities - Provide 3rd line support for VMware infrastructure and cloud platforms. - Monitor, troubleshoot and resolve complex technical issues. - Support and maintain VMware ESXi and vCentre environments. - Ensure platforms operate in line with agreed service levels. - Follow ITIL-based incident, problem and change management processes. - Identify and implement service improvements. - Carry out upgrades, patching and maintenance activities. - Support customer installations and infrastructure projects. - Produce and maintain technical documentation and knowledge articles. - Work closely with internal teams to deliver high-quality customer solutions. - Provide technical guidance and mentoring to other engineers. Skills & Experience Required - Strong VMware ESXi and vCentre administration skills. - Experience working within a Managed Services, support or consultancy environment. - Experience supporting virtualised infrastructure in production environments. - Strong troubleshooting and problem-solving skills. - Knowledge of server deployment, management and monitoring. - Experience with Dell EMC and/or HPE server platforms. - Good understanding of LAN and WAN networking. - Experience with VMware Cloud Foundation (VCF). - Strong communication and customer-facing skills. - Ability to manage multiple priorities in a fast-paced environment. 6-Month Fixed Term Contract Remote Paying between £, depending on experience.

SecOps Engineer - Central London (hybrid working) Up to £75,000 PA Well-established and highly profitable construction engineering business is seeking an experienced SecOps Engineer to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. This role is ideal for a proactive security professional with strong technical expertise across application, network and infrastructure security. You will play a key part in implementing security controls, mitigating risk and contributing to the continuous improvement of the company's overall security posture. Responsibilities: - Monitor security tools including SIEM (QRadar) and respond to threat detection alerts - Triage, analyse and prioritise security (via ServiceNow) - Investigate root causes of security issues and design effective remediation solutions - Oversee Patch Management - Conduct vulnerability scans with Qualys, analyse results and prioritise remediation - Document SecOps processes and create knowledge base articles in line with best practices - Automate security tasks and toolchains using scripting (PowerShell, Batch, etc.) - Collaborate with external SOC teams - Prepare post-incident reports and root cause analyses - Manage end-user device (EUD) security via MS Intune, Sophos and NinjaOne - Schedule and assess vulnerability scans on critical infrastructure - Maintain patching compliance for OS, Microsoft Office and third-party applications - Support infrastructure teams to deploy systems, enhance security policies and manage security-driven changes - Produce weekly security operations reports - Manage Cisco Umbrella web filtering and SSL inspection policies Requirements: - Previous hands-on experience in SecOps or Incident Response - Recognised Security certifications such as Security+, CEH, or Microsoft security certifications - Strong knowledge of Microsoft Windows OS security and hardening - Working PowerShell scripting ability for automation tasks - Solid understanding of cloud-native security across M365, Azure and AWS - Experience with enterprise IT infrastructure Any experience with the following will be highly favoured: - Strong experience with Qualys - Exposure to Varonis - Network security knowledge or relevant certifications (TCP/IP, VPNs, routing, segmentation) - Experience working with ServiceNow Initially 4 days per week onsite, dropping to 3 once passed probation.

Accountancy Technology Consultant Location: Hybrid / London (2 days per week) Salary: £ + commission Job Type: Full-Time, PermanentOur client, a leading Managed Services Provider is seeking a Technology Consultant to work closely with organisations across the accountancy and financial services sectors, helping them make informed technology decisions and maximise the value of their IT investments.This is a consultative role where you'll build trusted relationships with senior stakeholders, provide strategic technology guidance and help shape long-term technology roadmaps. Key Responsibilities - Act as a trusted technology advisor to a portfolio of clients. - Build strong relationships with senior decision-makers. - Provide guidance on IT strategy, security, compliance and business improvement. - Identify opportunities to enhance clients' technology environments. - Support new business opportunities and client growth. - Work closely with technical and service delivery teams to develop effective solutions. - Assist with client onboarding and ensure a positive customer experience. - Represent the business at networking and industry events. Experience Required - Experience working within accountancy, financial services or another regulated professional services environment. - A strong understanding of how technology supports business operations, compliance and client service delivery. - Previous experience in a technical, consultancy or client-facing technology role. - Strong communication and stakeholder management skills. - Commercial awareness and the ability to identify opportunities for improvement. - A consultative approach with excellent problem-solving abilities. - Knowledge of Microsoft 365, cloud services and cyber security principles would be advantageous. Location: Hybrid / London (2 days per week) Salary: £ + commission Must be eligible to work in the UK

Technical Account Manager Location: Hybrid / London (2 days per week) Salary: £ + commission Job Type: Full-Time, PermanentWe are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused Technical Account Manager to join their team.This is an excellent opportunity for a technically minded professional who enjoys building long-term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments.Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives. As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement. Key Responsibilities - Building and maintaining strong relationships with key client stakeholders. - Conducting regular service reviews and account management meetings. - Providing strategic guidance and recommendations to customers. - Identifying opportunities to enhance customers' IT environments and services. - Liaising with technical, service delivery and project teams to ensure successful outcomes. - Producing account plans, service reports and technology roadmaps. - Supporting contract renewals and identifying opportunities for account growth. - Monitoring customer satisfaction and driving service improvements. - Managing escalations and ensuring issues are resolved effectively and professionally. - Acting as the voice of the customer across the organisation. Experience Required - Previous experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client-facing role. - Strong knowledge of IT infrastructure, cloud solutions and managed services. - Excellent relationship-building and stakeholder management skills. - The ability to translate technical concepts into clear business benefits. - Strong commercial awareness and experience developing client accounts. - Excellent communication, presentation and organisational skills. - A proactive, consultative and customer-focused approach. - The ability to work collaboratively with technical and commercial teams. - Knowledge of Microsoft 365 and Azure technologies. - Experience within a Managed Service Provider (MSP) environment. Location: Hybrid / London (2 days per week) Salary: £ + commission Must be eligible to work in the UK.