Customer Service Jobs in London

MERITUS are recruiting for a Senior Service Delivery Manager to join a leading Technology Consultancy, supporting the delivery of managed IT services across secure UK Government environments. SENIOR SERVICE DELIVERY MANAGER - UP TO 75,000 - REMOTE (UK) WITH CUSTOMER TRAVEL - ACTIVE SC CLEARANCE REQUIRED We are looking for an experienced Senior Service Delivery Manager with a strong background in managed services and customer-facing IT service delivery. This role will take ownership of a portfolio of services, ensuring performance against SLAs, maintaining excellent customer relationships and driving service improvements. You'll work closely with internal delivery teams, suppliers and customer stakeholders to manage day-to-day service operations, resolve escalations and ensure services continue to meet business requirements. The role is remote-based, however regular travel will be required for customer meetings, workshops and service reviews. Responsibilities: - Own the delivery of managed services, ensuring agreed SLAs, KPIs and customer expectations are met. - Act as a key point of contact for customers, leading service reviews and managing escalations. - Build strong relationships with stakeholders across customer and internal teams. - Identify and deliver service improvements to enhance quality and customer satisfaction. - Support service transitions and ensure smooth delivery into BAU operations. - Manage suppliers and third-party providers, addressing performance issues where required. - Monitor service performance, financials, forecasting and reporting. - Support renewals, service enhancements and change requests. - Mentor and support Service Delivery Managers. Skills & Experience: Essential: - Active SC Clearance . - Experience working within an IT Service Provider or Managed Services environment. - Strong background in Service Delivery Management and customer relationship management. - Experience managing SLAs, service reviews and operational reporting. - Good understanding of ITIL principles and service management processes. - Experience with service transition, continual improvement and supplier management. - Commercial awareness, including forecasting, invoicing and service profitability. - Strong communication, organisation and stakeholder management skills. - Understanding of cloud environments such as Microsoft Azure or AWS. Desirable: - ITIL certification. - Project Management experience or qualification. - Experience working with Government, Defence or other secure environments. - Experience managing offshore teams. Benefits - Salary up p to 85,000 - Remote working with customer travel. - 25 days holiday + bank holidays - Private healthcare. This is a great opportunity for an experienced Service Delivery Manager to join a growing technology consultancy, working with enterprise-scale managed services across secure Government environments.

ServiceNow Architect London, Hybrid (3 days per week onsite) (Apply online only)pd (initial 3-month contract, outside IR35) or TechNest are looking for an experienced ServiceNow Architect/professional to join a very high-profile transformation programme with one of our London based clients. Key Responsibilities: - Lead the architecture, design and governance of the ServiceNow platform. - Define platform strategy, roadmap and technical standards. - Design and implement solutions across ITSM and additional ServiceNow modules including ITOM, ITAM, HRSD, CSM, GRC and SecOps. - Drive integrations using REST, SOAP APIs and MID Servers. - Ensure platform scalability, security and performance. - Lead architecture workshops and mentor junior technical teams. Essential Skills: - Extensive ServiceNow architecture experience. - Strong ITSM knowledge plus at least two additional ServiceNow modules. - CMDB and Discovery implementation experience. - Strong JavaScript, Glide and Flow Designer knowledge. - Excellent stakeholder management and communication skills. Desirable Skills: - ServiceNow CSA, CIS, CAD or CTA certifications. - Agile/Scrum experience. - AWS, Azure or GCP exposure.

AI Solution Architects & Technical AI Leaders London Hybrid We're supporting a major consulting and technology organisation delivering enterprise AI and data transformation programmes across Financial Services The focus is designing scalable AI architectures that move beyond proof of concept into secure, production-grade deployment across banking environments click apply for full job details

Your New Company A leading financial services organisation is seeking an experienced HR Operations Manager to join its people function. This is an exciting opportunity to play a key role in delivering an efficient, high-performing HR service while driving continuous improvement across HR processes, systems, and employee experience. Your New Role As HR Operations Manager, you will lead the delivery of HR operations across the employee life cycle, ensuring an exceptional service is provided to employees, managers, and stakeholders.This is a strategic yet hands-on position, combining operational leadership, process optimisation, compliance, and people management responsibilities.Key responsibilities include: - Leading the day-to-day delivery of HR operations and employee life cycle processes. - Ensuring HR policies, procedures, and controls are consistently applied across the organisation. - Managing and developing HR Operations team members to deliver a high-quality service. - Driving process improvement initiatives to enhance efficiency, scalability, and employee experience. - Overseeing onboarding, offboarding, data management, benefits administration, and HR documentation. - Partnering with HR Business Partners, Talent Acquisition, Reward, and external vendors to ensure seamless HR service delivery. - Supporting the implementation and optimisation of HR systems, technology, and reporting capabilities. - Ensuring compliance with employment legislation, regulatory requirements, and internal governance standards. - Producing and analysing HR data, metrics, and management information to support business decision-making. - Leading HR projects and contributing to wider people initiatives across the organisation. What You'll Need to Succeed We are interested in speaking with experienced HR Operations professionals who have a passion for service excellence, process improvement, and stakeholder management.You will ideally have: - Experience in an HR Operations Manager, HR Shared Services Manager, HR Services Manager, or similar leadership role. - Strong knowledge of HR operational processes across the employee life cycle. - Experience leading teams and developing high-performing HR service functions. - Strong understanding of HR systems, data management, and HR reporting. - Excellent stakeholder management skills with the ability to build relationships across all levels of an organisation. - Experience managing HR compliance, governance, and regulatory requirements. - A continuous improvement mindset with experience streamlining processes and implementing change. - Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. - CIPD qualification or equivalent HR experience would be advantageous. - Previous experience in financial services, professional services, or a regulated environment would be beneficial. What You'll Get in Return - Opportunity to join a respected and growing financial services organisation. - Exposure to senior stakeholders and strategic HR initiatives. - The chance to shape and enhance HR operations and service delivery. - Competitive salary and benefits package. - Flexible and hybrid working arrangements. - Supportive and collaborative working environment. - Excellent opportunities for career development and progression. What You Need to Do Now If you're interested in exploring this opportunity, please apply with your updated CV or contact us for a confidential discussion regarding your career aspirations and the wider HR market.Due to the volume of applications, we may not be able to provide individual feedback to every applicant. However, all applications will be reviewed and responded to where possible. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your New Company An ambitious and people-focused organisation is looking to strengthen its HR function through the appointment of an experienced Employee Relations Manager. This opportunity offers the chance to work closely with business leaders, helping to shape a positive employee experience whilst ensuring employment risk is effectively managed. Your New Role As Employee Relations Manager, you will act as a trusted adviser to leaders and HR colleagues, providing expert guidance on complex people matters and helping to foster a fair, inclusive, and high-performing workplace.You'll play a pivotal role in supporting employee relations activity across the business, balancing commercial priorities with employee wellbeing and legal compliance.Responsibilities will include: - Acting as the lead specialist for employee relations matters across the organisation. - Advising managers and senior stakeholders on complex and sensitive workplace issues. - Supporting disciplinary, grievance, capability, absence management, and workplace investigation processes. - Building management capability through coaching, training, and practical guidance. - Partnering with HR teams to deliver consistent and effective people solutions. - Contributing to organisational change programmes, consultations, and business transformation projects. - Reviewing and updating policies, procedures, and employee relations frameworks. - Analysing trends and identifying opportunities to reduce risk and improve employee engagement. - Supporting the resolution of workplace challenges through a pragmatic and commercially focused approach. - Driving best practice across employee relations and people management processes. What You'll Need to Succeed We're keen to speak with Employee Relations professionals who combine strong technical expertise with excellent stakeholder management and communication skills.You will ideally offer: - Experience in Employee Relations, HR Business Partnering, or specialist HR advisory capacity. - Strong understanding of UK employment legislation and employee relations best practice. - Demonstrable experience managing complex and sensitive employee relations matters. - Excellent judgement and the ability to balance risk, compliance, and commercial objectives. - Strong coaching and relationship-building skills. - Experience supporting organisational change and culture initiatives. - The confidence to challenge, influence, and advise senior stakeholders when required. - A proactive and solutions-oriented approach to problem-solving. - CIPD qualification or equivalent professional experience would be advantageous. What You'll Get in Return - The opportunity to make a meaningful impact within a growing organisation. - Exposure to senior decision-makers and strategic people initiatives. - A varied role offering both operational and strategic responsibilities. - Competitive salary and benefits package. - Flexible and hybrid working arrangements. - An inclusive and collaborative working culture. - Genuine opportunities for professional growth and career progression. What You Need to Do Now If you're considering your next move and would like to learn more about this opportunity, please submit your CV or get in touch for a confidential conversation about the market and your career objectives. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals. At Brookwater House, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues: - Competitive salary and benefits package including bonus / commission - 25 days holiday plus Bank Holidays - A supportive and collaborative working environment - Workplace pension for your future security - A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do - Excellent training and career development opportunities - Employee Assistance Programme, occupational health and wellbeing support services - Free on-site parking - Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing: We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families. - Manage sales enquiries to maximise sales and occupancy of the care home. - Host prospective customer visits, complete follow up calls, identifying key referral groups. - Support the development of the marketing strategy to support the Group Sales Team. - Develop and maintain a high profile within the local community to promote the care home. - Maximise profit performance of sales to meet or exceed targets. - Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports. - Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives. If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Could you be part of our team? The successful applicant will have: - Previous sales experience working within the Care Home, Retirement Living or Healthcare sector. - Sales and Customer service experience is essential in a face to face or business to customer capacity. - Engaging stakeholder relationship skills - Experience working with multidisciplinary teams to support project delivery. - Be decisive, self-motivated, proactive, flexible, and adaptable. Join us at Brookwater House, Enfield's most stunning care home Brookwater House is a luxurious care home in Enfield, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.

ServiceNow Solution Architect Hybrid Working London Manchester Birmingham Bristol Glasgow Newcastle Woking Salary: £ 110,000 - £120,000 + Bonus + Excellent Benefits SC clearance eligibility REQUIRED Drive Transformation. Shape Solutions click apply for full job details

Services Sales Coordinator Location: London (1/2 days a week) Contract: 6 Months Rate: £300-£350 per day (Outside IR35) We're partnering with a leading global technology organisation to recruit an experienced Services Sales Coordinator to join their Professional Services team on an initial 6-month contract click apply for full job details

We are strengthening support for our largest and most complex global customers by introducing a Senior Sales Associate role. This role focuses on providing deep commercial, operational, and stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executives (AEs) to deliver consistent revenue growth, strong customer outcomes, and a best-in-class custom click apply for full job details

FullStack Developer (Java/React)Location: Canary WharfContract Length: 3 months rolling We are looking for an experienced Full Stack Engineer to join our engineering team and help deliver scalable, cloud-native applications supporting critical business services. You will be responsible for designing, developing and maintaining high-quality software across both front-end and back-end technologies while contributing to modern engineering practices, DevOps automation and cloud-based delivery.Working within Agile teams, you'll collaborate closely with Product Owners, Architects, QA Engineers and fellow developers to build secure, resilient and high-performing applications. Key Responsibilities - Design, develop and maintain full-stack applications using Java and React/React Native. - Build scalable RESTful APIs and microservices that support enterprise-grade applications. - Develop responsive user interfaces using modern JavaScript frameworks and best practices. - Design and optimise SQL database solutions ensuring performance, scalability and reliability. - Contribute to cloud-native application development using AWS services. - Participate in solution design, architecture discussions and technical planning. - Implement secure coding standards throughout the software development lifecycle. Required Skills & Experience - Commercial experience as a Full Stack Software Engineer. - Strong Java development experience. - Extensive experience with Spring Boot. - Strong React or React Native development experience. - Experience designing and developing RESTful APIs. - Solid understanding of Microservices Architecture. - Strong SQL and relational database knowledge.

Location: London Level: Senior Manager Salary: £85,000 - £115,000 + Car Allowance + Bonus Were working with a leading consultancy to find an experienced ServiceNow Technical Architect Senior Manager to join their growing ServiceNow Business Group in. This is an exciting opportunity to take a senior architectural role within one of the worlds leading ServiceNow partners, working on complex transformat click apply for full job details

Servicenow portal designer - 3 months - £450 inside IR35 - Remote Exalto consulting are currently recruiting for a contract ServiceNow UI Portal Designer to support the design of a new ServiceNow portal. This is an initial 3-month rolling contract, and we're looking for someone who is highly experienced in ServiceNow UI/UX and portal design click apply for full job details

Services Sales Coordinator Location: London (1/2 days a week) Contract: 6 Months Rate: 300- 350 per day (Outside IR35) We're partnering with a leading global technology organisation to recruit an experienced Services Sales Coordinator to join their Professional Services team on an initial 6-month contract. This role sits at the heart of the Professional Services Sales function, supporting the sales process from initial customer engagement through to project handover. Working closely with Account Managers, Professional Services Consultants and Project Managers, you'll coordinate services opportunities, prepare customer proposals and ensure everything is in place before work moves into delivery. Key Responsibilities - Support the Professional Services Sales team throughout the sales lifecycle. - Coordinate Professional Services opportunities from initial enquiry through to project handover. - Work with Account Managers to understand customer requirements and define the appropriate services offering. - Schedule discovery calls and planning meetings with customers and internal stakeholders. - Coordinate the preparation of Statements of Work (SOWs), proposals, quotations and supporting documentation. - Assist with pricing requests, approvals and general commercial administration. - Track opportunities through Salesforce (or a similar CRM), ensuring records remain accurate and up to date. - Liaise with Professional Services teams to confirm resource availability, timelines and project readiness. - Act as the central point of coordination between Sales, Professional Services and customers throughout the pre-sales process. - Support forecasting, reporting and general administrative activities for the Services Sales team. - Ensure a smooth handover of signed opportunities into the delivery team. About You - Previous experience in a Services Sales Coordinator , Sales Coordinator , Sales Support , Professional Services Coordinator or similar role. - Experience supporting sales activities within a technology, cloud, networking or IT services environment. - Comfortable coordinating proposals, Statements of Work (SOWs), quotations and customer-facing documentation. - Strong organisational skills with the ability to manage multiple opportunities simultaneously. - Excellent communication and stakeholder management skills. - Commercially minded with a good understanding of the sales lifecycle. - Experience using Salesforce or another CRM platform is highly desirable. - Previous exposure to Professional Services or technology consulting would be advantageous. - Fluent English is essential.

Practice Group / Department: Central Services Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world's preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity. We apply our business principles to all our activities world-wide. They describe our culture and personality both internally and externally, the way we work and what we stand for. We are seeking a Brand and Creative Senior Manager to join our Central Services team, which supports the firm across all regions. The person in this role will be responsible for ensuring the firm's brand is clearly defined, consistently applied and effectively delivered across regions and channels. The remit reflects the increasing strategic importance of our digital presence, our reputation in the legal marketplace, and our ability to provide consistent, high-quality support to our regional teams. The Role The Brand and Creative Senior Manager, provides global stewardship of the firm's brand identity, visual standards and governance. The role maintains the global brand system, ensuring consistent and high-quality application across channels by working with regional teams to provide clear tools, templates and guidance that enable the firm to apply the brand confidently and consistently. In addition, the role leads the design and delivery of centrally produced global communications ensuring high design quality and strong brand alignment across global outputs.Reporting to the Marketing Director, Central Services, this is a senior manager level role centred on collaboration, coordination and enablement across regions and shared services, including oversight of the firm's GSC marketing services to ensure consistent delivery, quality and performance. Key responsibilities - Steward the firm's global brand system, including visual identity, templates and guidance, supporting consistent, high-quality application across channels and formats. - Manage and optimize brand tools and platforms (including the DAM and workflow tools), supporting adoption and correct use through guidance and enablement. - Support regional activation while promoting strong central-regional alignment. - Provide advice and guidance on design quality, visual hierarchy and appropriate brand application across outputs. - Support effective application of brand across digital channels, including consideration of SEO, GEO, content structure and performance. - Lead the design and delivery of centrally-produced global communications ensuring high design quality and strong brand alignment across global outputs. - Act as a central point of support for brand-related queries and edge cases, helping to identify issues early and support appropriate resolution with relevant stakeholders. - Maintain and evolve the firm's brand guidance, tools and assets in partnership with regional teams and relevant stakeholders as required, ensuring they remain current and easy to apply. - Lead the design, development and rollout of templates across key platforms (including Microsoft Office), supporting consistent application of the firm's brand. - Oversee delivery of GSC marketing services in Manila, ensuring clear briefs and priorities, adherence to agreed requirements, SLAs and quality expectations, and maintaining reporting, training and continuous service improvement. Other duties Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Skills and experience required - Significant experience in brand management and design leadership (10 years +) within a complex, global organisation (law firm or professional services environment preferred). - Proven experience working within brand governance models at scale, balancing global consistency with regional flexibility. - Strong understanding of brand systems, visual identity and communications design, with a good eye for layout, hierarchy and clarity. - Experience managing brand tools and platforms (including DAMs), ensuring effective adoption and use across teams. - Advanced proficiency across the full Adobe Creative Suite, with strong command of content production, digital experience and workflow platforms (including Riverside FM, Mediasterling, Ceros and Adobe Workfront). - Proficient in Microsoft Office, particularly PowerPoint, with experience leading the design and rollout of templates to support consistent outputs across the firm, and confident working across broader technology stacks, with the ability to quickly adopt and apply new tools. - Working knowledge of HTML, SEO and GEO. - Collaborative, enabling style with a strong client service focus and ability to build effective stakeholder relationships. - Delivers high-quality outcomes in a fast-paced environment, managing competing priorities with sound judgement. - Experience managing and developing creative professionals. - Comfortable operating at both strategic and hands-on levels. - Demonstrates an AI-aware mindset, identifying opportunities to leverage emerging tools and technologies to improve efficiency, scale content production and enhance ways of working. - High degree of intellectual curiosity and a mindset of continuous learning. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our exis

Client Services AM (Digital Marketing) London: Hybrid / 3 office days a week Salary: £40,000 - £47,000 + benefits The Opportunity We're working with a fast-growing digital agency delivering integrated digital campaigns for ambitious B2B clients. This role offers ownership of multiple client accounts, close day-to-day client engagement, and real input into digital strategy and performance. If you enjoy agency life - managing multiple stakeholders, working at pace, and being trusted to own your accounts - this is a role where you'll have autonomy, visibility, and room to grow. The Role As Client Service Account Manager , you'll be the primary point of contact for a portfolio of agency clients, leading digital marketing initiatives across SEO, PPC, Paid Social and Organic Social . You'll translate business objectives into strategic digital plans, manage campaign delivery through internal specialist teams, and ensure work is delivered on time, on brief, and to a high standard - commercially and creatively. Alongside client ownership, you'll play an important role in the wider agency, supporting team development, onboarding new starters, and helping to ensure accounts remain profitable and retained long-term. Key responsibilities: - Owning and developing strong client relationships as the main day-to-day contact - Developing and implementing digital strategies aligned to client goals - Managing multiple ongoing projects across SEO, PPC, Paid Social and Organic Social - Working cross-functionally with Web, SEO, PPC, Social and Content teams - Maintaining accurate forecasting and billing through CRM and accounts systems - Proactively identifying growth and upsell opportunities - Reporting on campaign performance, project progress and client satisfaction - Supporting onboarding and mentoring of junior team members About You This role is suited to someone with proven digital agency experience who understands how agencies operate and thrives in a client-facing environment. You'll ideally bring: - 2+ years' experience managing digital marketing accounts within an agency - Demonstrable B2B account management experience - Exposure to property clients is beneficial, but not essential - Hands-on understanding of PPC, Paid Social and SEO campaigns - Confidence managing multiple accounts and stakeholders simultaneously - Strong written and verbal communication skills What We're Looking For You'll be a strong fit if you: - Take a proactive approach to driving client growth and adding strategic value - Are confident leading projects with minimal supervision - Have excellent organisational skills and attention to detail - Enjoy collaborating with specialists across multiple disciplines - Stay curious about digital trends and performance innovation - Want to build a long-term career within an agency environment Why Apply? This is a great opportunity for an agency-side Account Manager or Senior Account Manager looking for more ownership, stronger client relationships, and the chance to influence strategy - without losing the variety and energy that agency life brings. Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.

Our client: - Multinational leading food business with an exceptional portfolio of well-known brands and a strong Private Label capability - A true food-led organisation with a passion for quality, innovation, and delivering products that consumers and operators love - Their flagship brand holds the number 1 position within its category, with the business continuing to invest heavily in innovation, new pro click apply for full job details

Services Sales Coordinator Location: London (1/2 days a week) Contract: 6 Months Rate: £300-£350 per day (Outside IR35) We're partnering with a leading global technology organisation to recruit an experienced Services Sales Coordinator to join their Professional Services team on an initial 6-month contract. This role sits at the heart of the Professional Services Sales function, supporting the sales process from initial customer engagement through to project handover. Working closely with Account Managers, Professional Services Consultants and Project Managers, you'll coordinate services opportunities, prepare customer proposals and ensure everything is in place before work moves into delivery. Key Responsibilities - Support the Professional Services Sales team throughout the sales lifecycle. - Coordinate Professional Services opportunities from initial enquiry through to project handover. - Work with Account Managers to understand customer requirements and define the appropriate services offering. - Schedule discovery calls and planning meetings with customers and internal stakeholders. - Coordinate the preparation of Statements of Work (SOWs), proposals, quotations and supporting documentation. - Assist with pricing requests, approvals and general commercial administration. - Track opportunities through Salesforce (or a similar CRM), ensuring records remain accurate and up to date. - Liaise with Professional Services teams to confirm resource availability, timelines and project readiness. - Act as the central point of coordination between Sales, Professional Services and customers throughout the pre-sales process. - Support forecasting, reporting and general administrative activities for the Services Sales team. - Ensure a smooth handover of signed opportunities into the delivery team. About You - Previous experience in a Services Sales Coordinator , Sales Coordinator , Sales Support , Professional Services Coordinator or similar role. - Experience supporting sales activities within a technology, cloud, networking or IT services environment. - Comfortable coordinating proposals, Statements of Work (SOWs), quotations and customer-facing documentation. - Strong organisational skills with the ability to manage multiple opportunities simultaneously. - Excellent communication and stakeholder management skills. - Commercially minded with a good understanding of the sales lifecycle. - Experience using Salesforce or another CRM platform is highly desirable. - Previous exposure to Professional Services or technology consulting would be advantageous. - Fluent English is essential.

White Collar Factory (95009), United Kingdom, London, London Lead Software Development Engineer - Services About this role Capital One's mission is to change banking for good by bringing humanity, ingenuity and simplicity to banking. Sitting at the core of such values is our Software Engineering department whose primary role is to be an enabler of our ambitions. Capital One is looking for a Senior Software Development Engineer to join a backend team, based in our London office on a hybrid basis. Our Engineers are people who lead by example, build strong and valuable relationships and have the confidence to influence at all levels. We are proud of who we are and what we do and want you to join us at this particularly exciting time at Capital One. What you'll do - You will lead a team or cross-functional squad in the delivery of complex and ambiguous projects that support a broader business outcome - You will take end-to-end responsibility for technical design, implementation, and operational considerations - Collaborate with engineers, architects, product owners, and stakeholders to ensure successful project outcomes - You will play a crucial role in supporting the elevation of engineering enablement, excellence, and experience across the broader engineering community - You will collaborate and contribute to the development and dissemination of standardised and sustainable best practices, tools, patterns, and frameworks that enhance the productivity and quality of engineering efforts business-wide - Your focus is on a major portion of existing or new team software (e.g., significant component, set of features, mid-size application or service) - You'll work to achieve the goals and vision shared by Product Management and your Tribe Leadership - Innovate within your team, initiative area and contribute within your technical domain What we're looking for - Proven experience in technical leadership, including leading a team or cross-functional squad - Proven experience working in both backend services and mobile technologies - Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST - Experience with AWS and strong understanding of cloud-based development - Extensive, demonstrable knowledge of designing architectures that are secure and perform at scale - You're able to effectively communicate and work collaboratively across engineering to maximise inner-sourcing opportunities and reduce waste - Proven experience ability to deliver high quality applications at scale - An advocate for quality and the ability to support the team, leveraging approaches such as Pair Programming, TDD and BDD Where and how you'll work This is a permanent position and will be based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you - Bring us all this - and you'll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation - We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve - We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future - We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) - Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave - Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: - REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies - OutFront - to provide LGBTQ+ support for all associates - Mind Your Mind - signposting support and promoting positive mental wellbeing for all - Women in Tech - promoting an inclusive environment in tech - EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Customer Lifecycle Manager Location: Central London Hybrid, 3 days a week Salary: £80,000 to £95,000 base plus benefits Are you the kind of CRM leader who is equally comfortable shaping the big picture and getting into the detail? Someone who can lead the thinking behind new customer journeys and automations, particularly around product launches, market expansion, personalisation, content and click apply for full job details

Managed Services Pre-Sales Service Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value click apply for full job details

ServiceNow Developer / Senior ServiceNow Consultant Salary: Up to £70,000 About the Company Founded in 2021, our client is a specialist ServiceNow consultancy helping organisations worldwide accelerate their digital transformation through innovative, customer-centric solutions click apply for full job details

Advancing People Multilingual Recruitment Specialists are now recruiting for a Dutch speaking Service Desk Engineer/Service Desk Analyst for their client. This role is 100% remote As a Dutch speaking Service Desk Analyst it will be your responsibility to provide support assistance via the telephone and email to the Dutch speaking region click apply for full job details

Kenneth Brian Associates are recruiting on behalf of a well-established Financial Services organisation who are looking to add an experienced administrator to their growing team. This is an excellent opportunity for someone with a minimum of 1 year's experience within the Financial Services industry who is looking to join a supportive business click apply for full job details

Service Owner - Digital Workplace & AI Summer-Browning Associates is currently supporting our central government client, who is seeking a Service Owner for an initial 12-month assignment with the option to extend. Location: London Hybrid The ideal candidate will possess an active security clearance and a proven background in Service Owner Management, complemented by the following valuable skills and experiences: - Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs. - A deep understanding of the GDS Service Standard, with a proven track record of successfully guiding services through the Discovery, Alpha, Beta, and Live phases. - Expertise in owning, developing, or enhancing digital workplace, collaboration, productivity, end-user computing, knowledge management, or AI-enabled services, contributing to innovative solutions. - Demonstrated strength in leading multidisciplinary teams across product management, user-centered design (UCD), architecture, business analysis, suppliers, and service management, fostering a collaborative environment. - Proficiency in developing or contributing to business cases, with a focus on cost modelling, benefits realization, service transition, and workforce planning, driving organizational success. - Strong capabilities in governance, assurance, and risk management, with experience in supporting service boards, executive reporting, and facilitating senior stakeholder decision-making. - A practical understanding of ITIL 4 and its application in agile service delivery environments. - Experience working in Tier 2/3 secure environments, particularly within the Government or defence, is highly desirable. To apply, please submit your latest CV for review.

- London Hybrid (minimum 3 days a week in the office) - 12-month initial contract, with a genuine opportunity to go permanent - £650£750 per day (Inside IR35), depending on experience We're working with the Group Chief Data Officer of a global financial services business who's building a brand-new Group Data Office click apply for full job details

ServiceNow HRSD Developer We are looking for an experienced ServiceNow Developer to join a major enterprise programme, supporting the development and enhancement of its HR Service Delivery (HRSD) platform. This is a hands-on development role focused on building scalable HR solutions across the employee lifecycle. Key Responsibilities - Design, configure and develop solutions within ServiceNow HRSD - Build HR Services, Case Management, COEs, Record Producers and Lifecycle Events - Develop Business Rules, Client/Server Scripts, Script Includes and UI Actions/Policies - Build workflows using Flow Designer and Service Catalog - Develop and maintain automated testing using ServiceNow ATF - Troubleshoot defects and support production stability - Work closely with architects, product owners and engineering teams Key Skills - 3+ years' hands-on ServiceNow development - Strong commercial experience with HRSD / HR Service Delivery - HR Case Management, HR Services, COEs and employee lifecycle processes - Strong JavaScript - ServiceNow ATF / Automated Test Framework - Flow Designer, ACLs, Business Rules and Service Catalog - Experience working within Agile delivery teams Desirable - CSA, CAD or CIS-HRSD certification - REST API and ServiceNow integration experience - ITSM or CSM experience - Experience within large enterprise environments We are looking for a hands-on ServiceNow HRSD specialist who can independently deliver high-quality solutions while working as part of a wider enterprise technology team.

Your new company You will be working for a known organisation that is based in London. The likely requirement will be to be on-site 2-3 times per month. This is a 3-month contract with a possible extension for a further 3 months. The rate is inside the scope of IR35. Please note, this isn't a UX Designer role, but more of a Process Driven role. My clients are looking for someone who can map journeys for customers, and someone who has written processes and blueprints for customer onboarding. Your new role Multiple Immediate requirements for Service Designers with business banking experience The workWe're mapping a major UK bank's business banking experience end to end. The job is to produce service design blueprints for the key customer journeys, the ones that cut across channels and functions: digital, in-branch, telephony, customer servicing and the operations behind them. This is cross-channel, front-stage and back-stage work. We need people who can sit with stakeholders across the business, pull a journey apart, and show how it actually works and where it breaks, from the customer's first action through to the back-office steps that fulfil it. What you'll do - Map key business banking journeys end to end, across digital, branch, telephony and customer servicing. - Build service blueprints that connect the customer-facing experience to the backstage processes, systems and teams that deliver it. - Run discovery and workshops with stakeholders across functions to understand how each journey really works. - Identify hand-offs, gaps, duplication and points of failure between channels and teams. - Produce clear artefacts that a senior banking stakeholder can read and act on. Must have - Demonstrable service design experience, with a portfolio of service blueprints and cross-channel journey maps that go beyond app and website UX. - Banking or financial services experience. Business or commercial banking is a strong plus. Retail banking or broader financial services is acceptable. - Confidence facilitating workshops and interviewing stakeholders across business functions and operations. - Comfort with the backstage: process, systems, ownership and servicing. - Mid-weight to senior. Able to lead a journey work stream with light direction. - Domain: business banking experience preferred. Banking or financial services experience required. - Please send portfolio links with each candidate. We specifically need to see service blueprints. Nice to have - Experience inside or alongside a large, regulated organisation with legacy systems and multiple channels. - Experience bridging digital, physical (branch) and voice (telephony) experiences in one blueprint. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

NOTE: VISA SPONSORSHIP IS NOT PROVIDED Role : ServiceNow Developer (ITSM) Location: London, UK (3 Days / Week Onsite) Type: Fixed Term Contract (Initial 3 Months - Extendable based on Project & Performance ) Requirements: - Looking for candidates with strong scripting experience. . click apply for full job details

Senior Service Designer Inside IR35: 450 - 485 p/d Hybrid: 1-2 a week into London 17th August Start: Long term programme We are looking for a senior Service Designer to help shape and validate AI-enabled concepts through intensive six-week design and testing cycles. This is a hands-on role for someone comfortable working across user research, service and interaction design, facilitation and rapid testing. You will work within multidisciplinary teams to explore opportunities, develop lightweight concepts, test assumptions and reduce uncertainty before further investment. Key Responsibilities - Plan and conduct rapid research through interviews, workshops and focus groups. - Understand the user, operational and organisational context for AI-enabled services. - Map journeys, workflows and service interactions to identify pain points and opportunities. - Translate insights into user needs, opportunity areas and user stories. - Create lightweight wireframes, interaction flows and low-fidelity prototypes using Figma and AI-assisted tools. - Facilitate co-design, usability testing and concept validation sessions. - Synthesise findings into clear recommendations for product and design teams. - Collaborate with product, engineering and AI specialists to iterate concepts quickly. Required Experience - Strong generalist experience across research, service design and interaction design. - Able to balance research rigour with the pace of rapid concept development. - Confident facilitating workshops and collaborative design sessions. - Strong visual and written communication skills. - Practical experience using Figma to develop and test early-stage concepts. - Comfortable working in ambiguous, fast-paced and iterative environments. - An interest in using AI tools within the design process. - Previous government or wider public-sector experience.

ServiceNow Technical Architect Senior Manager Location: London (Hybrid) Salary: Competitive + Excellent Benefits About the Opportunity We are partnering with a global technology consulting leader to recruit an experienced ServiceNow Technical Architect Senior Manager click apply for full job details