Customer Service Jobs in Leeds

Project/Customer Journey Manager Leeds/Hybrid Contract to February 27 Salary from 50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Project/Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based 2 days a week. The position is based in the Leeds office however Edinburgh and London could be considered. The Opportunity We are seeking an experienced Customer Journey Manager to join a digital product team focused on improving customer experiences across key customer journeys. Working within a cross-functional team of Product Owners, Designers and Engineers, you will act as the voice of the customer, using data and insight to identify friction points, influence priorities and drive improvements that deliver better customer outcomes. This role is ideal for someone who is passionate about customer experience, journey optimisation and continuous improvement within a digital environment. Key Responsibilities - Understand and optimise end-to-end customer journeys. - Analyse customer data, behaviours and feedback to identify pain points and improvement opportunities. - Use customer insight to influence product backlog prioritisation and enhancement decisions. - Create and maintain customer journey and process maps. - Champion customer needs throughout the product development lifecycle. - Work closely with Product, Design and Engineering teams to deliver customer-focused solutions. - Drive innovation and continuous improvement across digital journeys. - Build alignment across stakeholders to ensure effective delivery of customer outcomes. Skills & Experience Essential - Experience in Customer Journey Management, Customer Experience (CX), Customer Insights or a similar customer-focused role. - Proven experience improving and optimising digital customer journeys. - Strong analytical skills with the ability to translate customer data into actionable insights. - Experience identifying customer pain points and implementing improvements. - Strong stakeholder management and influencing skills. - Experience working within Agile, product-led or digital delivery environments. - Customer-centric mindset with excellent problem-solving and critical-thinking abilities. Desirable - Experience within Financial Services, Banking, Insurance or other regulated industries. - Experience using journey mapping tools such as Visio, Miro or Lucidchart. - Experience influencing product roadmaps, backlogs or prioritisation decisions. - Knowledge of digital transformation and customer-focused change initiatives. Ideal Background We're particularly interested in candidates who have experience improving digital customer journeys, using customer insight to drive change, and working closely with Product, Design and Engineering teams to enhance customer experiences. Please note: This is not a traditional Business Analyst role. We are looking for a customer-focused professional with strong journey optimisation experience who can use insight, innovation and collaboration to deliver measurable improvements for customers. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

First Year OTE - £60-65K Uncapped Commission Annual Bonus Care Home Based Full time We have an exciting new role for a Customer Relations Manager based at Weavers Court Care Home in Yeadon. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Weavers Court through community relationships, events, and PR, ensuring a high level click apply for full job details

At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. In this role you will help to drive effective conversion through the development of impactful customer journeys that are relevant, person click apply for full job details

People Services Administrator Leeds Hybrid Working Ongoing Temporary Assignment Salary: Equivalent to 28,500 per annum Minimum 3 months with potential to become permanent We are currently recruiting for a People Services Administrator to join a busy and supportive HR team based in Leeds. This is an excellent opportunity for an experienced administrator with an interest in HR and people processes to gain valuable exposure across the full employee lifecycle. Initially offered as an ongoing temporary assignment expected to last at least three months, this role could lead to a permanent opportunity for the right individual. The Role Working closely with the People Partners and wider HR team, you will provide efficient administrative support across a range of people-related activities, helping to ensure a positive employee experience from onboarding through to offboarding. Key responsibilities will include: - Supporting the administration of the employee lifecycle, including starters, movers and leavers - Preparing contracts, offer letters and HR correspondence - Maintaining employee records and ensuring HR systems are updated accurately - Assisting with onboarding and induction processes - Supporting absence management and other employee relations administration - Responding to employee queries and providing first-line HR support - Coordinating meetings and preparing documentation for People Partners - Producing reports and carrying out data entry as required - Ensuring compliance with HR policies, procedures and data protection requirements About You We are keen to hear from candidates who have: - Previous administration experience, ideally within HR, People Services or a similar environment - Strong organisational skills with excellent attention to detail - The ability to manage multiple tasks and prioritise effectively - Excellent communication and interpersonal skills - Experience working with HR systems or databases would be advantageous - A proactive and professional approach to work - Good knowledge of Microsoft Office applications, particularly Outlook, Word and Excel What's on Offer? - Hybrid working arrangement - Friendly and collaborative team environment - Opportunity to develop HR and People Services experience - Ongoing temporary assignment with potential permanent opportunities - Salary equivalent of 28,500 per annum - Immediate start available If you're looking for an opportunity to further develop your HR administration experience within a supportive organisation, we'd love to hear from you. Apply today for immediate consideration.

£26,450 basic salary + extra £3,000 shift uplift + industry-leading training + fantastic benefits! Looking for a role where every conversation makes a difference? We're one of the UK's leading Life Insurance Brokers, helping families protect what matters most. We're looking for friendly, organised and compassionate Customer Application Specialists to guide customers through the final stage of their life insurance journey. You'll be the reassuring voice that helps families complete their application, making the process smooth, accurate and stress-free. No insurance experience? No problem. We'll give you all the training, coaching and support you need to succeed. We've featured in the Sunday Times Best Companies to Work For, and we're rated Excellent on Trustpilot. Don't just take our word for it, go take a look for yourself! Recruitment Event: 19th August, 1pm 4pm (save the date!) Location: Leeds City Centr e Employment Type: Full-time, Permanent What you'll be doing: - Guide families through their life insurance application over the phone - Ask sensitive medical and personal questions with confidence, empathy and professionalism - Accurately complete insurer applications across multiple online systems - Keep detailed notes to ensure advisers, insurers and customers stay fully informed - Manage your diary effectively, ensuring every customer receives a great experience - Build positive relationships with customers, advisers and insurer partners - Continuously develop your knowledge through training, coaching and quality feedback - Play your part in helping protect as many families as possible We're looking for someone who: - Has excellent communication skills and enjoys speaking to people - Is organised, proactive and able to manage a busy workload - Can stay calm while multitasking and working to deadlines - Has great attention to detail and takes pride in getting things right - Is confident discussing sensitive information with empathy and professionalism - Enjoys learning new systems and developing new skills - Loves being part of a supportive, high-performing team - Customer service, administration or telephone-based experience is a bonus, but your attitude and willingness to learn are what matter most What's in it for you? - £26,450 basic salary - Plus, a £3,000 shift uplift - Full training, ongoing coaching and structured development - Life, Critical Illness and Income Protection cover - Buy or sell up to 5 days' holiday - Your birthday off - A genuinely supportive culture where you'll always have people around you to help - Career development opportunities across the business - and plenty more! What's the shift pattern like? You will work 38.75 hours per week. Your shifts will be Monday Thursday, 12pm 9pm. Then you would work either Friday, 9am 6pm or Saturday, 9am 3pm. This will alternate each week. What's the application process? - Click apply and upload your CV (yes, we actually read them!) - If it's a match, we'll invite you to book a quick chat with Sophie - Successful candidates will be invited to our recruitment event on 19th August at our Leeds office - The day includes a group session followed by a one-to-one interview for shortlisted candidates - We'll keep you updated throughout the process, no ghosting here! Ready to make a real difference? If you're looking for a career where you'll learn new skills, work with great people and help families protect their future every single day, we'd love to hear from you. Apply today and we'll be in touch soon!

Synchronicity are currently working with a highly respected professional trustee firm that is looking to appoint a Senior Associate to join their growing governance team. This is an excellent opportunity for a pensions professional who enjoys working across multiple schemes and projects, helping trustees maintain strong governance and navigate an increasingly complex regulatory environment. The Role In this role, you will play a key role in supporting the governance of occupational pension schemes. These may include schemes that are ongoing, winding up, or currently in a Pension Protection Fund assessment period. You may also act as Scheme Secretary, supporting Trustee Managers and Directors to ensure effective decision-making, strong governance processes and timely project delivery. Key Responsibilities - Supporting trustees with the ongoing governance of pension schemes - Acting as Scheme Secretary where required, including preparing agendas, organising meetings and minute writing - Managing annual regulatory reporting and governance processes - Carrying out adviser reviews and benchmarking exercises - Managing documentation controls and scheme communications - Supporting projects including scheme wind-ups, regulatory reviews and governance improvements What We're Looking For - Experience working with Defined Benefit and/or Defined Contribution occupational pension schemes - Knowledge of pensions governance and regulatory requirements - Strong organisational skills with the ability to manage multiple projects and deadlines - Excellent communication skills and experience working with senior stakeholders - Advanced skills using the Microsoft Office Suite If you feel this could be a role of interest, please apply with a copy of your CV and I'll be in touch to discuss further!

Customer Learning Manager Salary dependent on skills and experience Full-time, Permanent Leeds, Office Based LS15 Are you experienced in helping customers get the most out of SaaS platforms? Do you enjoy turning complex technology into clear, practical training that gives people the confidence to hit the ground running? Build Concierge is looking for a Customer Learning Manager to take ownership of how our customers and internal teams learn, adopt and get the best from our platform. This is a hands-on role where you'll have the opportunity to shape and improve the entire enablement journey. From creating structured onboarding programmes and delivering customer training to developing a scalable training academy, you'll help us build a consistent approach that supports our customers as we continue to grow. Working closely with our Customer Success, Sales, Solutions, Product and Development teams, you'll play an important part in helping customers see value from the platform sooner, increase adoption and become confident users. Role overview As our Customer Learning Manager, you'll be responsible for creating a structured, engaging approach to customer onboarding and ongoing education. The successful candidate will take what can be a complex platform and make it easy to understand, building training programmes and resources that work for different users, whether they're administrators, operators or managers. Your responsibilities will include: Training & Onboarding - Designing structured customer onboarding programmes that align with implementation timelines. - Delivering engaging live and recorded training sessions. - Providing on-site training, onboarding and workshops at customer locations when required. - Creating tailored learning journeys for different types of platform users. - Helping customers understand how to use and manage their workflows effectively from day one. Content & Enablement - Building and maintaining a scalable training academy, including videos, guides and certification programmes. - Developing practical playbooks covering workflows, APIs, integrations and platform best practice. - Creating assessments and certification frameworks to support and validate learning. - Keeping training materials up to date as the platform develops and evolves. - Using customer feedback to continually improve our training and enablement resources. Internal Training - Training internal teams on platform capabilities, workflows and best practice. - Helping ensure our customer-facing teams have a consistent understanding of the platform and how we talk about it. - Supporting the onboarding and development of new team members through structured training programmes. Customer Adoption & Impact - Helping customers build confidence in the platform and make better use of its capabilities. - Improving product adoption and reducing the time it takes customers to see value. - Reducing reliance on ongoing support through better training and education. - Identifying common knowledge gaps and sharing insights with our Product and Development teams. - Continually looking for ways to make our onboarding and enablement processes more effective and scalable. Skills and Experience We are looking for someone who combines strong communication skills with a good understanding of SaaS technology. You'll be comfortable speaking to customers, delivering training and taking technical concepts and making them easy for different audiences to understand. Requirements: - Proven experience training or enabling customers or users on a SaaS platform. - The ability to explain technical concepts such as APIs, workflows and integrations in a clear and accessible way. - Experience designing structured training programmes, onboarding journeys or learning pathways. - Strong communication and presentation skills, with the confidence to lead training sessions and workshops. - A highly organised and process-driven approach with excellent attention to detail. - The ability to work collaboratively across different teams and build strong relationships with a range of stakeholders. Desirable - Experience building or managing an LMS or online training academy. - Familiarity with tools such as Loom, Notion or TalentLMS. - Previous experience within Customer Success, Implementation or SaaS onboarding. - Experience working with automation, AI or workflow-driven technology. This is an opportunity to make a real impact on how our customers experience Build Concierge. You will have the freedom to help shape our approach to customer education and build training and onboarding processes that can scale alongside the business. Apply today with your latest CV to join Build Concierge as our new Customer Learning Manager. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.