Customer Service Jobs in Manchester

Are you a Senior Finance Analyst looking to join a Certified B Corp with a genuine social purpose? Keen to join a company redefining financial inclusion by providing bespoke lending solutions to UK homeowners who may be overlooked by traditional financial institutions? We are looking for an ambitious, commercially minded Senior Finance Analyst to join our growing team and turn financial data into m click apply for full job details

Command and Control System Specialis Salary: £40-£50k (maybe negotiable) Mainly home-based but travel to clients sites will be required (Cambridge, Nottingham, Derbyshire, Yorkshire Have you worked for the Fire and Rescue Service and have knowledge of their control room. If yes this is a fantastic opportunity to evolve a new role and make it your own click apply for full job details

Company Description Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives. Job Description Service Delivery Manager Salary: £38,500 per annum & Company Benefits Hours:37 click apply for full job details

Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets? At Viking, you'll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth click apply for full job details

Role summary To set up and develop the Manchester ABAS function, driving business development activity, winning new clients, building strong market relationships, and creating a high-performing team to support growth and service delivery across the region. The role will contribute to operational improvement, client service excellence, team development, and strategic growth initiatives, while helping click apply for full job details

We are seeking an experienced Incident & Problem Manager (Managed IT Services) to oversee incident and problem management across a diverse portfolio of Managed IT Services. This role is central to ensuring effective coordination between internal teams, vendors, partners, and customers, enabling the timely resolution of incidents and driving continuous service improvement click apply for full job details

Your new company An established and professional financial services business is seeking an Administrative Assistant to join its office-based team in Cheadle. This is a great opportunity to join a supportive environment where you will play a key role in keeping client records, administration processes and adviser support activity running smoothly. The role would suit someone from a professional services background, ideally with experience in an IFA or financial planning firm, although wider office-based experience will also be considered. Your new role - Support advisers and colleagues with the smooth running of client administration processes. - Maintain accurate client records and ensure information is updated across internal systems. - Assist with onboarding new clients and processing new business applications. - Build positive relationships with clients, providers and third parties, acting as a key point of contact. - Help coordinate the collection and management of client and provider documentation. - Support regulatory and compliance activities to ensure records remain accurate and up to date. - Produce professional correspondence and documentation for clients and providers. - Contribute to a collaborative office environment by supporting wider administrative and operational activities. - Use business systems and databases to manage information efficiently and accurately. What you'll need to succeed - Previous experience within a professional services environment. - Experience within an IFA, wealth management or financial planning firm would be highly advantageous. - Knowledge of Intelliflo Office would be beneficial but is not essential. - Excellent organisational skills with the ability to manage multiple tasks and priorities effectively. - Strong communication skills and confidence when dealing with clients, providers and colleagues. - Comfortable using business systems, databases and Microsoft Office applications. - High level of accuracy and attention to detail when handling client information and records. - A proactive and professional approach, with the ability to work independently and as part of a team. - Positive attitude, strong work ethic and willingness to support different areas of the business. What you'll get in return You will receive a permanent opportunity with a salary of 30,000+, dependent on experience. The role is fully office-based in Cheadle, with flexible start times between 8:00am and 9:30am, as well as on-site parking. This is an excellent opportunity for someone looking to build on their administration experience within a professional, client-focused financial services setting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Customer Service Representative Duration: 12 months Location: Manchester/Hybrid (four days per week in the office) Salary: 31500 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about providing exceptional customer service? Do you thrive in fast-paced environments and enjoy solving problems? If so, we have the perfect opportunity for you! Our client, a leader in the banking industry, is seeking enthusiastic Customer Service Representatives to join their dynamic team. Why You Should Apply: - Work in a vibrant atmosphere where your contributions truly matter. - Enjoy a hybrid working model that promotes work-life balance. - Competitive salary and benefits package designed to add value to your career. - Opportunities for personal and professional growth within a supportive environment. Key Responsibilities: - Be the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence. - Deliver high-quality service while managing client conversations confidently in a busy setting. - Execute telephone trades accurately and in line with client instructions and regulatory requirements. - Handle both straightforward and complex queries, providing clear and confident technical support. - Investigate discrepancies on shareholder accounts with a keen attention to detail and structured problem-solving skills. - Drive first-point-of-contact resolution, taking ownership of issues until full closure. - Proactively manage open cases, ensuring timely follow-up and a positive client experience. - Maintain accountability for the quality and accuracy of all work produced. - Adapt quickly to various management processes and service expectations. What We're Looking For: - Previous experience in a client service or contact centre environment is essential. - Ability to perform in a regulated, performance-driven environment with clear standards. - Confident in making informed decisions and managing workload under pressure. - Excellent written and verbal communication skills across multiple channels. - Educated to secondary school level, with equivalent experience. What's in It for You? - A supportive and engaging work culture where your efforts are recognized. - Opportunities to improve service delivery and efficiency, driving continuous improvement. - The chance to work with a diverse team that values collaboration and innovation. If you're ready to take your customer service skills to the next level in an exciting banking environment, we want to hear from you! Bring your enthusiasm and commitment to excellence, and apply today to become part of our client's remarkable team. How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence. You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance. You will make sure: - All service and support functions remain responsive to HMRC business and external traders need. - The service catalogue and wider IT service operations knowledge library is maintained. - Adequate reporting and service standards are met for their specific service. - All technical change is communicated and managed, with appropriate governance. - That a programme of continual service improvement is put in place across the wider service delivery function. Person specification - Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. - Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. - Make sure all contractors carry out processes to ITIL standards. - Liaise with all other IT service functions to make sure that services are maintained. - Manage the day-to-day delivery of the product. - Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. - Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria - Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. - Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. - Clear understanding of Stakeholder management and the development of strong stakeholder relationships. - Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. - Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. - Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. - Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems, understanding the significance of service level agreements and the customer environment. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: - Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. - Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. - Family friendly policies. - Personal support. - Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: - A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). - A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, in order to determine your suitability for the role. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship . click apply for full job details

ServiceNow Technical Architect £60,000 - 75,000 GBP Bonus, Pension, Benefits Hybrid WORKING Location: Manchester, North West - United Kingdom Type: Permanent ServiceNow Technical Architect Manchester Up to £75,000 We're looking for a ServiceNow Technical Architect / Senior Developer to design, build and deliver modern ServiceNow solutions across large-scale transformation programmes click apply for full job details

We have an exciting contract opportunity working for Financial services client based in Manchester. DESCRIPTION: Ready to be at the heart of European dealer finance? Join our dynamic Wholesale team, a crucial part of clientsBank plc, where we play a pivotal role in empowering Dealers across the UK, Ireland, France, Italy, and Spain. We provide essential financial products that fuel sales and growth in these key markets. This isn't just an admin role; it's a chance to be the friendly, expert face of our clients international dealer network. Our team is fast-paced, highly collaborative, and deeply committed to delivering exceptional service and satisfaction. What You'll Be Doing (Think Impact, Not Just Tasks!): As a Multi-Market Wholesale Administrator, you'll be a central figure, managing key financial processes and building relationships across borders. Your day will be varied and engaging, involving: Being the Go-To Expert: You'll be the first point of contact for queries from dealers, internal teams (like Ford Motor Company or National Sales Companies, FCGBC our supporting team based in India, colleagues based in European Locations), and external partners across your assigned markets, using your excellent language skills daily via phone, email, and messaging. Navigating Multi-Market Operations: Taking ownership of diverse wholesale tasks specific to our multi-market remit, ensuring smooth operations across different regions. Mastering Financial Control: Diving into the core of dealer finance by accurately managing debt control, handling daily collections, and expertly clearing and reconciling payments on our in-house systems. This includes resolving tricky unapplied suspense items. Supporting Dealer Flexibility: Processing settlements, clearances, exposures, and handling rewrites on an ad-hoc basis to support dealer financial needs. Collaborating Across Teams: Lending your expertise and support to other business centre teams within our Manchester Business Centre (MBC), FCGBC, Wholesale, and Dealer Credit operations whenever needed. Driving Improvement & Knowledge Sharing: Actively contributing to projects like Global Optimisation, assisting with knowledge transfer documentation, providing training support to the FCGBC team, and conducting quality checks to help us continuously improve the service we offer our dealers. Tackling Projects: Getting involved in assigned projects, in Wholesale or supporting our Major Daily Rental Operations (MDRO), aimed at enhancing our service proposition to the dealer network. Being a Team Player: Stepping in to support your colleagues by learning and covering all MBC Wholesale and MDRO tasks for all markets, especially during periods of absence. Contributing Ad Hoc: Taking on additional reporting and assignments as required to support the team and ongoing initiatives, including new system launches. What You'll Bring (Your Skills & Experience): Language Powerhouse: Excellent verbal and written business-level language skills in English and French. Skills in one of the other required Business languages is a plus (Italian or Spanish). You'll be using these daily to communicate effectively with our customers and partners. Customer Champion: A genuinely positive and proactive approach to providing outstanding customer/dealer service, taking full accountability for resolving queries or knowing when and how to escalate effectively. Reliable & Efficient: Confidence in managing your workload and meeting deadlines with minimal supervision, always maintaining high levels of quality and efficiency. Eager Learner: A proven ability to quickly acquire and apply new knowledge and skills, thriving on on-the-job training opportunities. Collaborative Communicator: Excellent interpersonal skills and the ability to communicate clearly and effectively with a wide range of people. Resilient Team Player: You demonstrate a strong focus on delivering results, you're a valued contributor to the team, and you show resilience and adaptability, achieving objectives even when faced with challenges. Flexible & Adaptable: Comfortable working in an ever-changing environment where priorities may shift. Customer Advocate: A clear understanding of what the fair treatment of customers means and a commitment to ensuring this is consistently applied in your work. SKILLS REQUIRED: Why Join Our Team? You'll be part of a supportive and dynamic team environment within FCE Bank plc, an organisation committed to providing a working environment that meets both business and individual needs. Learning & Development: Mandatory Banking, Compliance, and Fair Treatment of Customers training will be provided to ensure you have all the tools you need to succeed. Hybrid Working: This position is based in our MBC, offering a hybrid working model. You'll be expected to attend the MBC for 3 days a week, with flexibility on which days according to business requirements after training completed. Unique Schedule: Our Wholesale team operates between 08:15 and 16:30 Monday to Friday. Your specific shift will be aligned with the telephone operating hours for the language markets you support and overall business needs. European Focus: You'll sometimes be required to work on UK bank holidays that are not bank holidays in Europe. Don't worry, a day off in lieu will be granted for any UK bank holiday worked! Growth Potential: Reporting to the Wholesale Team Leader, this role offers the potential to rotate into other roles of the same grade within the MBC, providing opportunities to broaden your experience. ADDITIONAL INFORMATION: We're looking to fill this position as soon as possible, with the following details: Candidates ideally need to start by 17th August 2026 Location: Hybrid (minimum 3 days per week in the office could be 5 days to begin for training purposes) If you want to know more about this exciting opportunitu please APPLY NOW

Customer Sales Success Executive Salary: 35,000 basic + uncapped monthly commission ( 1,000- 3,000+ per month) Location: The Boatshed, Exchange Quay, Salford Quays Hours: Monday to Friday, 9:00am - 5:00pm (No evenings or weekends) Join a team that partners with one of the UK's fastest-growing business rewards platforms. Our client are expanding rapidly and are looking for enthusiastic, professional Customer Success Executives to deliver an exceptional experience to every client. If you're passionate about customer service, confident on the telephone and enjoy building relationships, we'd love to hear from you. What you'll be doing As part of our Customer Success team, you'll support new and existing business clients by: Answering inbound customer enquiries and providing first-class support. Explaining the progress of applications and why a member of the sales team may be unavailable, before arranging suitable call-backs where required. Guiding clients step-by-step through setting up their accounts and helping them generate their first invoices. Contacting clients who have registered but have not yet completed their first transaction, identifying any obstacles and providing support to get them started. Building strong relationships with clients to maximise engagement with the platform. Identifying retention opportunities and ensuring customers continue to benefit from our service. Managing customer enquiries via telephone, email and CRM. Maintaining accurate records and delivering a professional experience on every interaction. What we're looking for We're looking for someone who has: Previous customer service or sales experience (B2B experience is an advantage). Excellent telephone manner and communication skills. Strong written English, grammar and professional email etiquette. Experience using CRM systems, diallers and Microsoft Office. Confidence working in a fast-paced environment whilst managing multiple tasks. Excellent organisational skills and attention to detail. A positive attitude and genuine desire to help customers succeed. The ability to build rapport quickly and solve problems effectively. What you'll receive 35,000 basic salary. Uncapped monthly commission, typically ranging from 1,000- 3,000+. Monday to Friday working hours (9am-5pm). Standard holiday allowance plus your birthday off every year. Free gym membership. On-site caf and canteen. Excellent transport links, including nearby tram stop and local shops. Modern waterfront offices at Exchange Quay with fantastic views. A supportive, ambitious team with regular incentives and rewards. Genuine opportunities for career progression as the business continues to grow. This is more than just a customer service role. You'll be helping businesses maximise the value of their everyday spending through a completely free rewards programme that delivers benefits throughout the year. As our customer base grows, you'll play a key role in ensuring every client enjoys an outstanding experience from day one while becoming part of a business with ambitious plans and excellent long-term career opportunities. If you're professional, motivated and ready to build your career with an exciting and growing company, we'd love to hear from you. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality

World Class Defence Organisation is currently looking to recruit a Manufacturing Logistics Services Analyst subcontractor on an initial 12 month contract. The role will be 4 days per week onsite. Your office base can be either Stevenage or Bolton (depending on your preference) click apply for full job details

ServiceNow Developer - Manchester (Hybrid) - Permanent A fantastic opportunity has arisen for a ServiceNow Developer to work within a global law firm on a permanent basis based in Manchester. This role will support the ongoing development and enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives click apply for full job details

Customer Service / Account Manager Telecommunications Location: Manchester (Office Based) Salary: £27,000 - £33,000 per annum (depending on experience) About the Company Our client is a well-established and growing telecommunications provider, delivering high-quality connectivity and communication solutions to businesses across the UK. Due to continued growth, they are looking to recruit a Customer Service / Account Manager to join their Manchester office. This is an excellent opportunity for someone who enjoys building strong customer relationships, providing outstanding service, and managing customer accounts within a fast-paced telecoms environment. The Role As a Customer Service / Account Manager, you will be the main point of contact for a portfolio of customers, ensuring they receive an exceptional level of service from onboarding through to ongoing account management. You'll work closely with internal teams to resolve customer queries, manage account changes, oversee renewals, and identify opportunities to strengthen customer relationships. This is a fully office-based position in Manchester, offering a supportive team environment and genuine opportunities for career progression. Key Responsibilities - Manage a portfolio of customer accounts, delivering a high standard of customer service. - Build strong, long-term relationships with customers through regular communication. - Respond promptly to customer enquiries via phone and email. - Resolve customer queries and service issues efficiently, liaising with internal departments where required. - Process new orders, upgrades, contract amendments, renewals, and cancellations accurately. - Monitor customer accounts to ensure services are delivered in line with expectations. - Coordinate with Sales, Technical Support, Provisioning, Billing, and Operations teams to ensure a seamless customer experience. - Maintain accurate customer records using the company CRM system. - Proactively identify opportunities to upsell or cross-sell telecom products and services where appropriate. - Ensure customer retention through excellent service and proactive account management. - Meet individual and team KPIs relating to customer satisfaction, service levels, and account growth. Essential Skills & Experience - Previous experience in Customer Service, Account Management, Customer Success, or a similar client-facing role. - Experience working within the telecommunications, broadband, connectivity, ISP, or mobile sector. - Excellent communication and interpersonal skills. - Strong organisational skills with the ability to manage multiple priorities. - A proactive and solution-focused approach to problem solving. - Experience using CRM systems and Microsoft Office. - Ability to work collaboratively within a busy office environment. Desirable - Knowledge of fibre broadband, VoIP, leased lines, cloud communications, or mobile services. - Experience managing B2B customer accounts. - Commercial awareness with the confidence to identify opportunities to add value for customers. If you believe you have the credentials to fill this role, then please drop your CV to Michael Hodson on (url removed) or give me a call on (phone number removed). SER-IN

Your new company You'll be joining a well-established professional services organisation in the heart of Manchester, recognised for its high standards and client-first approach. Your new role This is a varied, client-facing position where you'll respond to enquiries that have come through the website, providing the highest levels of customer service. You will administer pensions advice and ensure all systems and databases are up-to-date. What you'll need to succeed You'll bring previous experience from a corporate or hospitality-style environment where delivering outstanding service has been a priority. You'll be someone who naturally builds rapport, stays calm under pressure, and is comfortable juggling multiple priorities. What you'll get in return In return, you'll have the opportunity to develop your career in a professional and supportive setting that values high performance and collaboration. Alongside a competitive salary of up to 30,000 plus a great benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Do you have experience leading a sales team within the service industry? Do you enjoy working with a team to implement a positive and inclusive work environment? If you're experienced in leading a team to success then we want to speak with you about this sales and customer service manager role we have! We're working with a brand who are recognised across the globe click apply for full job details

ServiceNow Technical Architect (Manager / Associate Manager) Location London, Manchester or Edinburgh Level: Manager & Associate Manager Salary Competitive, dependent on experience Eligibility note: Satisfactory security clearance is desirable, or the ability to obtain clearance is required for this role click apply for full job details

Recruitment Consultant - Professional Services Recruitment - Manchester & Brighton The Role: Recruitment Consultant The Package: £30 - 45k, + bonuses + many benefits including regular incentives, team nights out, average length of service 4 years +, positive working environment, no threshold on commission and in house trainer Company Overview This leading professional recruitment agency is simply a great place to work; - They take care of their staff - which is why the staff turnover here is very low; this is somewhere that people can forge long term careers and really call home! - The team is friendly and supportive - you can get all the support you need and succeed from day one in a stress free working environment. - Results are rewarded - the commission structure is outstanding and there are lots of additional incentives up for grabs; monthly lunch clubs to top restaurants, holiday incentives. the list goes on. - Progression - there is a track record of people here working their way up and progressing, based on their results. Quite simply, if you want to do it, you can. - Excellent reputation - with such a well known and respected company be4hind you, expect warm leads to back up your business development and the weight of a good brand behind you. The Role You will join an established recruitment consultant team, working on the many 'warm' vacancies coming through the existing clients whilst also actively developing a client base of your own. You will be given constant training, support and guidance should you need it in order to increase your earning potential and to allow you to become increasingly specialised within your market sector. Candidate Requirements - You will preferably be from any professional recruitment background or a professional recruitment consultant background. My client will also consider candidates from a sales background with a strong desire to work in recruitment. - You will want to join a unique company with a close knit culture where you can find true career progression - You will have confidence in abundance, personality and a sense of humour in order to communicate in a credible and effective manner - You will be a pro active individual with evident drive, determination and ambition The Package My client is offering a basic of 30-45k depending on experience with a market leading commission scheme - realistic first year OTE £75,000 In addition to this fantastic package my client also offers extensive bonuses for a job well done (monthly lunch club to top restaurants, holiday targets, the list goes on!), and a wide range of benefits. The Next Step. Apply now if you are looking to be a recruitment consultant! We'll be in touch to discuss your application in detail and get the ball rolling.

We're recruiting on behalf of a growing professional services business that has built an outstanding reputation for supporting businesses across the UK with specialist financial consultancy services. As the business continues to grow, they're looking to appoint a Client Success & Finance Manager to join their team in Salford Quays. This is a fantastic opportunity for someone who enjoys building long-term client relationships, has a strong eye for detail and is confident managing both finance administration and customer accounts. The role combines client success, finance, account management and operational coordination, making it ideal for someone who enjoys variety and wants to play an important part in a growing business. The Role As Client Success & Finance Manager, you'll take ownership of the client journey once projects have been completed, ensuring every client receives an outstanding experience from invoicing through to ongoing account management. You'll become the primary point of contact for your portfolio of clients, maintaining regular communication, supporting future opportunities and ensuring a seamless service at every stage. Working closely with the commercial, finance and operations teams, you'll help maximise client retention, encourage repeat business and contribute to the continued growth of the organisation. Key Responsibilities - Manage the client journey from project completion through to invoice payment. - Prepare, issue and reconcile invoices using Xero. - Monitor accounts receivable and carry out professional credit control. - Maintain accurate financial records and client information across internal systems. - Keep CRM records, documentation and communications up to date. - Build and maintain strong relationships with existing clients. - Act as the main point of contact for customer queries and ongoing support. - Gather client feedback, testimonials and online reviews. - Promote referral opportunities and identify additional services where appropriate. - Schedule regular client reviews and maintain ongoing engagement. - Encourage repeat business through proactive account management. - Work closely with sales, finance and operations teams to ensure an excellent customer experience. - Support continuous improvement of internal processes and procedures. About You We're looking for someone who enjoys working with people just as much as they enjoy working with numbers. You'll be highly organised, commercially aware and capable of managing multiple priorities without compromising on quality or customer service. You'll ideally have experience in: - Client success or customer account management. - Finance administration or accounts receivable. - Credit control. - Professional services or financial services. - CRM systems. - Microsoft Office. Experience using Xero would be highly advantageous, although training can be provided. You'll Also Have - Excellent communication and relationship-building skills. - Exceptional organisational skills and attention to detail. - A proactive, solution-focused approach. - Strong commercial awareness. - The confidence to communicate with business owners and senior stakeholders. - The ability to manage multiple deadlines in a fast-paced environment. - A genuine passion for delivering first-class customer service. What's in it for You? - Salary of £35,000 to £40,000, depending on experience, plus bonus (c. £100-£200 per month) - Company pension. - 24 days annual leave plus Bank Holidays. - Ongoing training and professional development. - Clear career progression opportunities. - Modern offices in Salford Quays. - Supportive, collaborative and ambitious team environment. If you're looking for a role where you can combine finance, client relationship management and commercial account management within a growing and ambitious business, we'd love to hear from you. To Apply Contact David at Greys Specialist Recruitment

Service Maintenance Sales Hunter - North West/ North Wales areas Lancs, Manch, Cheshire, etc - up to £55k +Uncapped Commission +Benefits Sell B2B Service Agreements, so that this companies engineering staff can maintain Fire and Security systems - Experience for BAFE/ NSI/ FIA/ SSAIB company and of Security and Fire systems is needed and Service Sales please. Your role is to promote maintenance contract services to businesses wanting to have their Fire Alarm or Security Systems maintained, you will calculate pricing based on what requires maintaining at sites & locations and close/ invoice sales. Have you sold Fire or Security Service Sales/ Maintenance agreements, Sold Business to Business (ideally to Facilities Maintenance companies), or have similar New business B2B sales experience? Home based fine but can get to Manchester when needed Exciting Maintenance Contract sales role here! Contact Us - If can sell service Contracts to Businesses or FM companies and based in North West of England. Security and Fire exp preferred. Steve Eley - Fire & Security Careers (Eley Solutions Ltd) - Google, apply or call

Client Services Representative - Transfer Agency / Investment Services Manchester 12-month contract PAYE This is a contact centre role within a regulated financial services environment, supporting shareholder enquiries and investment services activity. Role details Job Title: Client Services Representative - Transfer Agency / Investment Services Location: Manchester Working pattern: Hybrid - 4 days onsite per week Contract: 12 months initial Rate: £25.11 per hour including holiday pay / £21.83 PAYE per hour Hours: Shift pattern between 8:30am - 6:00pm Training: Structured 4-week Transfer Agency training programme Important to note This is a predominantly phone-based contact centre role . You must be comfortable with: - Handling a high volume of shareholder/client calls - Working across phone, email, webchat and written correspondence - Working 4 days per week onsite in Manchester - Shift patterns between 8:30am and 6:00pm - A rota-based working pattern, including a rotating WFH day - Working to quality, productivity and client outcome targets - Completing a detailed 4-week training programme Once experienced, there may be some off-call casework, but the role should still be viewed as a call-centre-led client services position . What you'll be doing You'll act as a first point of contact for shareholder enquiries, supporting clients with account queries, trade-related requests, case investigations and issue resolution. Responsibilities include: - Handling shareholder enquiries across phone, email, webchat and written correspondence - Executing telephone trades in line with client instructions and procedures - Investigating account and statement discrepancies - Managing open cases through to resolution - Providing clear, confident and professional client support - Working across multiple management companies and processes - Escalating issues where required while maintaining ownership - Delivering accurate work in a regulated, target-driven environment Ideal background This role would suit candidates with experience in: - Contact centre / call centre - Financial services customer support - Banking customer service - Investment platform client services - Shareholder services - Transfer agency - Pensions / wealth / insurance customer support - Regulated case handling - Payments or account servicing Key requirements - Previous client service or contact centre experience - Comfortable in a phone-based role - Strong written and verbal communication skills - Good attention to detail - Able to work under pressure and meet targets - Comfortable working in a regulated environment - Able to work 4 days onsite in Manchester - Open to a 12-month contract

ServiceNow Administrator - Manchester (Hybrid) - Permanent A fantastic opportunity has arisen for a ServiceNow Administrator to work within a global law firm on a permanent basis based in Manchester. This role will support the rollout, administration and continuous improvement of the ServiceNow platform, ensuring reliable day-to-day operations while contributing to ongoing project delivery click apply for full job details

Analytical role Regulated financial services environment Structured career development Performance related bonus If you enjoy working with data, reviewing complex information, and producing high-quality analysis, this Financial Services Analyst opportunity offers the chance to build specialist expertise within a growing regulated financial services business. You'll play an important role in delivering accurate analysis that supports positive customer outcomes, without needing previous pensions experience. You'll join a collaborative team where quality, accuracy, and continuous improvement are genuinely valued. With structured training, professional qualification support, and exposure to regulated financial services, this role provides a strong foundation for a long-term career. Package & Benefits - Salary £30,000 to £32,000 per annum. - Performance-based bonus of up to £300 per month linked to accuracy and quality standards. - Structured training, professional qualification support, and career development opportunities. About the Company This growing financial services organisation delivers specialist analytical support within a regulated environment. The business is committed to high-quality customer outcomes, investing in technology, and creating opportunities for employees to develop long-term careers. Key Responsibilities - Produce detailed financial analysis and regulated reports with a high level of accuracy. - Review financial data, provider information, and supporting documentation to identify inconsistencies or missing information. - Support continuous improvement initiatives by making effective use of technology and automation. - Work closely with colleagues to maintain high standards of quality, accuracy, and regulatory compliance. About You - Experience within financial services, banking, insurance, investments, lending, wealth management, or another regulated environment. - Experience analysing data, preparing reports, or working within structured administrative processes. - A track record of producing accurate documentation while working to defined quality and compliance standards. If you're looking to develop your career in financial services and would like to find out more, please click apply with your most recent CV for consideration. JLFIN

Enterprise Customer Success Employee Relations HR Technology Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above , with 5+ years experience across employee relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services? Looking for a role where you can influence strategic HR conversations, strengthen long-term partnerships and help enterprise organisations get the very best from their HR technology and advisory services? At AdviserPlus , we re looking for 2x experienced Customer Success Managers to become a trusted strategic partner to some of the UK s best-known employers. The Role at a Glance ER / HR Customer Success Manager Remote Working Occasional Travel to our Ellesmere Port, Cheshire office & Client Sites £50,454 - £65,454 37.5 Hours per Week Flexible Working Between 8:00am-7:00pm Monday-Friday Reporting to: Head of Customer Success Pedigree: UK's Leading Provider of HR Technology, Consulting & Advisory Services Clients Include: Currys, Wickes, Network Rail, Sainsbury's, Pret A Manger and more Your Background / Skills: Customer Success, Employee Relations, HR Technology, HR Consulting, HR Business Partnering, Enterprise Account Management, Employment Law, Commercial Account Growth, Stakeholder Management Qualifications: CIPD Level 5+ or equivalent HR qualification highly desirable About Us At AdviserPlus, we help organisations unlock the full potential of their people through award-winning HR technology, consultancy and advisory services. By combining cloud technology, data insight and genuine HR expertise, we help some of the UK's largest employers simplify employee relations, reduce people risk and build stronger workplace cultures. Unlike businesses that simply sell software into HR teams, we understand HR because Employee Relations is at the heart of everything we do. Our award-winning SaaS platform, empower , alongside our consultancy and advisory services, enables organisations to manage people matters with greater confidence, consistency and efficiency, delivering meaningful outcomes for some of the UK's most recognised brands. The Opportunity As a Customer Success Manager, you'll become the trusted strategic partner for a portfolio of enterprise customers across our outsourced Employee Relations, HR software and combined service offerings. This is far more than a traditional account management role. You'll build strong relationships with HR Directors, Employee Relations leaders and senior stakeholders, taking time to understand each organisation's people strategy, operational priorities and upcoming change initiatives. Whether customers are planning restructures, redundancy programmes, policy reviews, organisational change or wider Employee Relations transformation, you'll ensure AdviserPlus is positioned to provide the right combination of technology, advisory support and professional services to help them achieve their objectives. Where You'll Add Value - Build trusted, long-term relationships with senior HR, Employee Relations and Transformation stakeholders. - Act as the strategic lead across your customer portfolio, ensuring an exceptional customer experience. - Lead Quarterly Service Reviews, Annual Service Reviews and strategic planning sessions. - Develop tailored Customer Success Plans aligned to each customer's people strategy, Employee Relations priorities and commercial objectives. - Identify opportunities to grow customer accounts through additional software, advisory services, consultancy and professional services. - Monitor customer health, product adoption, Employee Relations trends and account activity to proactively identify risks and opportunities. - Translate Employee Relations insight, workforce trends and customer data into meaningful strategic recommendations. - Partner closely with Sales, Product, Marketing, Professional Services and Support teams to deliver joined-up customer outcomes. - Drive customer retention while contributing towards Net Revenue Retention and long-term account growth. - Champion customer feedback internally, helping shape future products and services. About You You'll probably come from an Employee Relations, HR or HR Technology background and enjoy becoming a trusted advisor to your customers rather than simply managing accounts. You'll be commercially minded, naturally curious and confident engaging with senior HR stakeholders, helping them solve business challenges while identifying opportunities to deliver even greater value. You'll likely bring: - 5+ years' experience within Employee Relations, HR, People Advisory or HR Consultancy. - Customer Success, Account Management or client-facing experience within HR Technology, SaaS or Professional Services. - CIPD Level 5 or above, or equivalent HR qualification. - Strong working knowledge of UK Employment Law and Employee Relations best practice. - Experience building relationships with senior HR leaders and enterprise stakeholders. - Excellent communication, presentation and influencing skills. - Commercial awareness with experience identifying upsell and cross-sell opportunities. - Strong analytical skills with the ability to interpret customer data and provide strategic recommendations. - Experience using CRM platforms such as HubSpot or Salesforce. - The ability to balance multiple priorities within a fast-paced customer environment. - A proactive, collaborative and customer-first approach. Why Join AdviserPlus? - Join one of the UK's leading HR technology and advisory businesses. - Partner with some of the UK's best-known enterprise organisations. - Remote-first working with flexibility built into the role. - Competitive salary and comprehensive benefits package. - Pension Scheme. - Life Assurance. - Health Cashback Plan. - Employee Assistance Programme. - Holiday Purchase Scheme. - Professional Qualification Support. - Professional Membership Contributions. - Volunteering Days. - Long Service Awards. - Genuine opportunities for career development within a growing, award-winning business. Your Experience May Include Customer Success Manager, Senior Customer Success Manager, Enterprise Customer Success Manager, HR Business Partner, Employee Relations Consultant, Employee Relations Manager, HR Consultant, HR Technology Consultant, HR SaaS Customer Success Manager, Client Success Manager, Strategic Account Manager, Enterprise Account Manager, People Consultant or HR Advisory Consultant. Apply Now If you're excited by the opportunity to combine Employee Relations expertise, strategic customer partnership and commercial account growth within one of the UK's leading HR technology businesses, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Service Maintenance Sales Hunter - North West/ North Wales areas Lancs, Manch, Cheshire, etc - up to £55k +Uncapped Commission +Benefits Sell B2B Service Agreements, so that this companies engineering staff can maintain Fire and Security systems - Experience for BAFE/ NSI/ FIA/ SSAIB company and of Security and Fire systems is needed and Service Sales please. Your role is to promote maintenance contract services to businesses wanting to have their Fire Alarm or Security Systems maintained, you will calculate pricing based on what requires maintaining at sites & locations and close/ invoice sales. Have you sold Fire or Security Service Sales/ Maintenance agreements, Sold Business to Business (ideally to Facilities Maintenance companies), or have similar New business B2B sales experience? Home based fine but can get to Manchester when needed Exciting Maintenance Contract sales role here! Contact Us - If can sell service Contracts to Businesses or FM companies and based in North West of England. Security and Fire exp preferred. Steve Eley - Fire & Security Careers (Eley Solutions Ltd) - Google, apply or call

Synchronicity are currently working with a highly respected professional trustee firm that is looking to appoint a Senior Associate to join their growing governance team. This is an excellent opportunity for a pensions professional who enjoys working across multiple schemes and projects, helping trustees maintain strong governance and navigate an increasingly complex regulatory environment. The Role In this role, you will play a key role in supporting the governance of occupational pension schemes. These may include schemes that are ongoing, winding up, or currently in a Pension Protection Fund assessment period. You may also act as Scheme Secretary, supporting Trustee Managers and Directors to ensure effective decision-making, strong governance processes and timely project delivery. Key Responsibilities - Supporting trustees with the ongoing governance of pension schemes - Acting as Scheme Secretary where required, including preparing agendas, organising meetings and minute writing - Managing annual regulatory reporting and governance processes - Carrying out adviser reviews and benchmarking exercises - Managing documentation controls and scheme communications - Supporting projects including scheme wind-ups, regulatory reviews and governance improvements What We're Looking For - Experience working with Defined Benefit and/or Defined Contribution occupational pension schemes - Knowledge of pensions governance and regulatory requirements - Strong organisational skills with the ability to manage multiple projects and deadlines - Excellent communication skills and experience working with senior stakeholders - Advanced skills using the Microsoft Office Suite If you feel this could be a role of interest, please apply with a copy of your CV and I'll be in touch to discuss further!

Senior Service Desk Specialist Reference: PC0726-3M Salary: £30,000 £32,000 + Skill Development, Career Progression & Benefits Location: Manchester, M16 Working Pattern: Monday Friday Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer Based in Manchester- Mon Fri, needed to provide end user support. As Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM / Intune, DFS folder permissions in SharePoint, as well as an understanding of Networking triaging. Successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset, able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional. Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer would ideally have previously contributed to Knowledge Banks (KB s) and acted as a Senior member in a technical capacity and used to setting good standards! Can you add value to a team? Apply now we are waiting to invest in your career!

Location: Manchester, M16 1stLine Support / Service Desk Analyst / IT Support Based in Manchester- Mon Fri needed to provide end user support, hybrid currently, but as this role is suited to someone who would like to learn skills and progress their career, there will be a business need for you to attend the office more often than not so we can support your learning!. As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, SCCM if possible or be willing and proactive in upskilling yourself. Successful 1stLine Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!

Finance Transformation Subject Matter Expert (Transactional Services) Location: Manchester (Hybrid - 3 days per week in the office) Salary: £70,000 The Opportunity An exciting opportunity has arisen for an experienced Finance Transformation Subject Matter Expert (Transactional Services) to join a major finance transformation programme focused on the implementation of SAP S/4HANA . Working within the Transactional Services workstream, you will play a key role in helping redesign and improve core finance processes across Order to Cash (O2C), Accounts Payable (AP), billing and credit control . You will act as the link between finance teams, IT specialists and SAP implementation partners, ensuring business requirements are understood, translated into effective system solutions and embedded successfully across the organisation. Key Responsibilities - Act as the subject matter expert for Order to Cash and Accounts Payable processes throughout the SAP S/4HANA transformation programme. - Partner with finance stakeholders, IT teams and SAP consultants to understand current processes and design future solutions. - Provide expertise across billing, collections, credit control, accounts payable and transactional finance operations. - Translate finance requirements into functional specifications for SAP S/4HANA. - Support the design, testing and implementation of new finance processes. - Lead and support testing activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT). - Support data migration activities including cleansing, mapping and validation. - Identify opportunities to improve efficiency, controls and ways of working across transactional finance. - Support change management, training and user adoption activities. - Assist with go-live preparation, cutover planning and post-implementation improvements. - Work closely with solution architects and developers to ensure solutions are scalable and aligned with business needs. You will ideally have: - Experience working with SAP , ideally within finance modules. - Strong understanding of end-to-end Order to Cash, Accounts Payable, billing or credit control processes . - Experience improving finance processes or supporting transformation projects. - Ability to work with both finance stakeholders and technical teams. - Strong communication, influencing and stakeholder management skills. - Excellent analytical and problem-solving abilities. - Experience with SAP implementation or ERP transformation projects would be advantageous. - A professional qualification (ACA, ACCA, CIMA or equivalent experience) is desirable but not essential. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates