Customer Service Jobs in Birmingham

Location: Bristol Level: Senior Manager Salary: £85,000 - £115,000 + Car Allowance + Bonus Were working with a leading consultancy to find an experienced ServiceNow Technical Architect Senior Manager to join their growing ServiceNow Business Group in. This is an exciting opportunity to take a senior architectural role within one of the worlds leading ServiceNow partners, working on complex transformat click apply for full job details

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership - Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. - Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. - Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. - Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence - Lead major incidents, customer escalations and service recovery activities. - Become a trusted operational contact for key Managed Service customers. - Deliver service reviews, performance reporting and continual service improvement initiatives. - Drive problem management and root cause analysis to reduce recurring issues. Service Improvement - Assess the current operation and build a practical roadmap for continual improvement. - Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. - Introduce better documentation, knowledge management and operational processes. - Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development - Coach, mentor and develop Service Desk engineers and team leaders. - Conduct one-to-ones, performance reviews and capability planning. - Build a culture of ownership, accountability and continuous improvement. - Support recruitment and succession planning as the business grows. Projects & Customer Onboarding - Coordinate operational delivery for new customer onboarding and Managed Service transitions. - Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. - Support pre-sales activity by providing operational expertise and service insight. - Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: - Proven experience leading Service Delivery within a Managed Service Provider. - Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. - Strong leadership experience across 1st Line, 2nd Line and Escalation teams. - Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. - Experience managing SLAs, KPIs, customer satisfaction and service performance. - Strong incident, escalation and problem management experience. - Good working knowledge of ITIL service management principles (certification advantageous). - Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). - Strong customer-facing communication and stakeholder management skills. - Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. - Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: - £60,000 - £65,000 DOE. - Hybrid working following successful onboarding, subject to performance and business requirements. - Company pension. - Career progression opportunities. - Direct access to senior leadership. - Genuine autonomy and ownership. - Opportunity to shape a growing Managed Services business. - Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

Customer Relations Manager / Customer Sales Manager required at our Metchley Manor Care Home in Edgbaston, Birmingham! Care Home based (37.5 hours per week) £40,000 per annum plus uncapped commission We have an exciting new role for a Customer Sales Manager based at Metchley Manor care home in Birmingham. As an experienced sales and business development professional who thrives on meeting revenue tar click apply for full job details

ServiceNow Developer - Birmingham (Hybrid) - Permanent A fantastic opportunity has arisen for a ServiceNow Developer to work within a global law firm on a permanent basis based in Birmingham. This role will support the ongoing development and enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives click apply for full job details

New Business Sales Manager (Engineering Services) West Midlands / Remote £60,000 - £70,000 + Car Allowance of £6,600 + Quarterly Bonus + OTE £80k and Up + 8% pension contribution + Work from Home / Client site + 35 hours a week + 25 days holiday + Wellbeing package + Outstanding Career Progression Are you from a Technical Sales or Engineering background with a thorough understanding of Pressure Vesse click apply for full job details

Foodservice National Account Controller Specialist potato Products to wholesale REWARDS: 75K-95K basic, OTE 115K, Plus Car/Allowance and company benefits LOCATION : Birmingham, Manchester, Bristol, London, Oxford, Leeds, Nottingham Exciting Foodservice leadership position with an established OOH Manuf acturer THE COMPANY : A fantastic opportunity has arisen to join one of the global market leaders in po click apply for full job details

Enterprise Architect, Financial Service experience required, Home Based. Financial Service client is looking for an experienced Enterprise Architect to help shape the direction of their technology. In this strategic and hands-on role you will be responsible for defining the technology roadmap, architecture standards and approach to emerging technologies, including AI click apply for full job details

Are you looking to take your customer service career to the next level? Joining a collaborative and customer-focused team, you'll support clients with their accounts, delivering outstanding service and helping them find the right solutions. You'll work with a diverse client base. We're looking for someone personable, empathetic, and highly organised, with strong communication skills and the ability to remain calm and professional when handling queries or resolving complaints. You'll also be an individual who is resilient, adaptable, and confident in handling a variety of customer interactions. The ideal experience/background would be in a fast-paced customer service, contact, call centre, retail or hospitality. Key Responsibilities - Handle inbound customer calls, providing support with account opening, maintenance, and general account servicing - Deliver a high standard of customer care while resolving enquiries efficiently and accurately - Support account administration and maintenance processes - Manage escalated customer concerns with a proactive, solution-focused approach - Adhere to company procedures, regulatory requirements, and compliance standards - Complete all required training and stay up to date with policies and processes This is a unique opportunity offering extensive training and development, providing a clear pathway to build a rewarding long-term customer service career. 12 months £13 per hour plus holiday pay Comfortable working within a shift-based (8 am - 8 pm) Hybrid: 3 days in office, 2 from home. Ready to elevate your customer service experience? Apply today!

The Company: This is an exciting opportunity to work with a well-established family ran food manufacturer. We manufacture our own brand of cooking sauces, dressings and dips selling to restaurants, pubs, nursing homes, hotels, fast food chains and a variety of food distributors and foodservice wholesalers. We pride ourselves on the quality of product and have an excellent existing reputation within t click apply for full job details

National Account Manager Fresh Produce to Foodservice REWARDS: 60K-68K (OTE 92K) Car allowance, company benefits LOCATION : Birmingham, Leeds, Manchester, London, Bristol, Southampton Fantastic opportunity for candidates seeking to work for a genuine foodservice market leader THE COMPANY : We are a division of a major foodservice market leader specialising in Fresh Produce sales to the foodservice sect click apply for full job details

An experienced and commercially minded Business Services Manager is sought by a leading firm of Chartered Accountants in Birmingham, and this is a role that combines genuine management responsibility with a varied and interesting client portfolio, a well-structured and collaborative team, and a firm that has built a strong reputation in one of the UK's most dynamic professional services markets, with flexible working, a company pension, and much more on offer. Crowe Watson Recruitment has a strong and well-established presence across the Midlands accountancy market, and the team brings a genuine understanding of the business services landscape in Birmingham and the wider region to every search it undertakes. Every introduction Crowe Watson makes is the result of a careful and considered process, one that takes into account not just technical fit but cultural alignment and longer term career trajectory, and that thoroughness is something both candidates and clients consistently value. For any business services professional considering their next move in Birmingham, Crowe Watson is a very sensible first conversation. Birmingham is one of the UK's most commercially vibrant and fast-growing cities, with a diverse and ambitious business community that provides an exceptional platform for any experienced manager looking to do their best work and build a genuinely outstanding career in practice. As Business Services Manager, you will take real ownership of a varied and interesting client portfolio, overseeing the delivery of accounts and wider business services to a broad range of clients whilst leading and developing a talented team of professionals around you. The firm has a clear and well-supported route to senior manager level, a culture that combines strong technical standards with a genuinely collaborative and inclusive way of working, and the kind of well-established local reputation that makes it an attractive long-term home for any ambitious and commercially minded accountancy professional. You might not meet all the criteria, but if you are passionate about developing yourself and your career, we'd love to hear from you. Crowe Watson is acting as an Employment Agency. References to pay rates are indicative and salary is dependent on experience. Please note that Crowe Watson Recruitment is unable to assist with sponsorship applications; all candidates must have the right to work in the UK without restriction. Key Responsibilities - Managing a varied portfolio of clients, overseeing the delivery of accounts and business advisory services - Reviewing work prepared by junior and semi-senior staff, ensuring quality and accuracy throughout - Acting as a trusted point of contact for clients, building and maintaining strong long-term relationships - Supporting partners on complex assignments and contributing to strategic client planning - Leading, mentoring, and developing members of the business services team - Contributing to business development activity and identifying opportunities to grow the firm's client base Requirements - ACA or ACCA qualified with a strong background in business services gained within practice - At least five years' experience working within a UK Practice environment - Proven experience managing a portfolio of clients and leading a team in a practice setting - Strong technical knowledge of UK accounting standards, corporation tax, and financial reporting - Excellent leadership and communication skills with a confident and professional client-facing manner - Commercially astute with a proactive approach and a genuine ambition to contribute to the firm's continued success

2nd Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: - Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. - Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. - Maintain our asset management database, tracking changes accordingly. - Provide a high-level of customer service and adhere to service management principles and processes (ITIL). - Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: - 1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines. - Escalate issues to 3rd Line and Major Incident teams when required. - Deal with/manage third parties for 'expert' level support for specific requirements. - Action procurement requests for IT equipment, applications, and internet services. IT Documentation and Knowledge base: - Document troubleshooting procedures - Document known fixes - Create end user training guides Ongoing Support, Maintenance, and Protection: - Be aware of and escalate security concerns/risks identified promptly. Continual service improvement: - Identify and drive forward improvements to process/service. Leadership - Act as delegate for IT Service Desk Team Leader as required. - Act as trainer/mentor to new starters. Assist in planning and forecasting for the future needs of the business If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today!

Service Charge Accountant Birmingham City Centre Permanent Hybrid Working If you're a Service Charge Accountant who enjoys getting stuck into the detail of property finance, this could be the opportunity you've been looking for. I'm working exclusively with a well-established property business in Birmingham City Centre that's looking to strengthen its finance team with the addition of an experienced Service Charge Accountant. This isn't a role where you'll be boxed into one small part of the process. You'll have ownership of your own portfolio, work closely with Property Managers and Surveyors, and be involved throughout the full service charge cycle. If you genuinely enjoy understanding the numbers behind a property, investigating variances and building relationships with stakeholders, you'll fit in well here. The Role - Managing a portfolio of service charge accounts from start to finish. - Preparing service charge budgets, reconciliations and year-end accounts. - Producing accurate financial reports and resolving service charge queries. - Working closely with Property Managers, Surveyors and Facilities Managers. - Reviewing expenditure and ensuring recoverable costs are allocated correctly. - Supporting the wider finance team with continuous improvements to processes. About You You'll already have experience within property finance and understand the service charge process from invoice through to year-end. Ideally you'll have: - Previous Service Charge Accounting experience. - Experience preparing budgets, reconciliations and year-end service charge accounts. - A solid understanding of recoverable and non-recoverable expenditure. - Strong communication skills and the confidence to build relationships with stakeholders. - Experience within commercial or mixed-use property. What's on Offer? - Permanent opportunity. - Hybrid working. - Birmingham City Centre location. - Competitive salary and benefits. - Supportive finance team. - Varied portfolio with plenty of autonomy. - Opportunity to join a stable, well-established property business where your experience will be valued. If you're an experienced Service Charge Accountant looking for your next move, I'd love to hear from you. Apply today for a confidential conversation.

Service Charge Accountant Birmingham City Centre Permanent Hybrid Working If you're a Service Charge Accountant who enjoys getting stuck into the detail of property finance, this could be the opportunity you've been looking for. I'm working exclusively with a well-established property business in Birmingham City Centre that's looking to strengthen its finance team with the addition of an experienced Service Charge Accountant. This isn't a role where you'll be boxed into one small part of the process. You'll have ownership of your own portfolio, work closely with Property Managers and Surveyors, and be involved throughout the full service charge cycle. If you genuinely enjoy understanding the numbers behind a property, investigating variances and building relationships with stakeholders, you'll fit in well here. The Role - Managing a portfolio of service charge accounts from start to finish. - Preparing service charge budgets, reconciliations and year-end accounts. - Producing accurate financial reports and resolving service charge queries. - Working closely with Property Managers, Surveyors and Facilities Managers. - Reviewing expenditure and ensuring recoverable costs are allocated correctly. - Supporting the wider finance team with continuous improvements to processes. About You You'll already have experience within property finance and understand the service charge process from invoice through to year-end. Ideally you'll have: - Previous Service Charge Accounting experience. - Experience preparing budgets, reconciliations and year-end service charge accounts. - A solid understanding of recoverable and non-recoverable expenditure. - Strong communication skills and the confidence to build relationships with stakeholders. - Experience within commercial or mixed-use property. What's on Offer? - Permanent opportunity. - Hybrid working. - Birmingham City Centre location. - Competitive salary and benefits. - Supportive finance team. - Varied portfolio with plenty of autonomy. - Opportunity to join a stable, well-established property business where your experience will be valued. If you're an experienced Service Charge Accountant looking for your next move, I'd love to hear from you. Apply today for a confidential conversation.

Remote work, from home, flexible hours - great income potential. Self-employed, remote working from home, with multiple opportunities for creating an income. We are looking for self-motivated, ambitious, and out-going people who would like to be part of something bigger than themselves and help hundreds of people along the way. This is a great opportunity to be partnered with an award-winning, and rapidly growing British PLC company, but be fully in control of the hours you do, and the money you want to earn. You will be able to work from home, and choose your own hours but have the backing, support, and training from an experienced mentor who has already been successful in the business. As a self-employed business partner, you will be helping people significantly reduce their household costs and earn cashback on all their shopping. With the current crisis in energy, and worrying, rising costs for most people you will be absolutely well placed to not only help others but earn a substantial income along the way. Would you like to work for yourself, earn a very good income now but also build up a passive/residual income increase every month to provide you with financial security in the future? You would be joining thousands of others from all different backgrounds and industries who are taking control of their own finances and building a business of their own. Teachers, policemen, students, parents, tradesmen, mortgage brokers, social media managers, servicemen, farmers, are just some of the backgrounds that our successful partners have come from. This can be full-time, or part-time. For most people, this is a bolt-on business, which fits in the nooks and crannies around other jobs, businesses, or family commitments. This is your own business, but you are very much not on your own in business. The community, backing, teamwork, and camaraderie are outstanding, and you would be very much part of a supportive and well-respected community. This is a real chance to map out your own future finances, help hundreds of people along the way, and connect with other like-minded people. For more information, or to book a short zoom call to discuss please call/text (phone number removed)

Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry. Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in residential environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives. Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment. Successful candidates will: Have strong communication skills and customer service skills Be self-motivated Have a tenacious approach to personal development Possess a competitive sales mentality Have an entrepreneurial mind-set Sales and Customer Service advisors will: Approach new and potential customers on behalf of their clients Keep up to date with relevant client product information Understand customer trends and market traits Provide excellent Customer Service in a professional manner Complete Sales and relevant paperwork to a high standard Set individual sales targets and goals to achieve No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, brand awareness fee (where applicable) incentives fundraising role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'. Apply now. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying