Service Owner

Service Owner - Digital Workplace & AI

Summer-Browning Associates is currently supporting our central government client, who is seeking a Service Owner for an initial 12-month assignment with the option to extend.

Location: London Hybrid

The ideal candidate will possess an active security clearance and a proven background in Service Owner Management, complemented by the following valuable skills and experiences:

• Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs.

• A deep understanding of the GDS Service Standard, with a proven track record of successfully guiding services through the Discovery, Alpha, Beta, and Live phases.

• Expertise in owning, developing, or enhancing digital workplace, collaboration, productivity, end-user computing, knowledge management, or AI-enabled services, contributing to innovative solutions.

• Demonstrated strength in leading multidisciplinary teams across product management, user-centered design (UCD), architecture, business analysis, suppliers, and service management, fostering a collaborative environment.

• Proficiency in developing or contributing to business cases, with a focus on cost modelling, benefits realization, service transition, and workforce planning, driving organizational success.

• Strong capabilities in governance, assurance, and risk management, with experience in supporting service boards, executive reporting, and facilitating senior stakeholder decision-making.

• A practical understanding of ITIL 4 and its application in agile service delivery environments.

• Experience working in Tier 2/3 secure environments, particularly within the Government or defence, is highly desirable.

To apply, please submit your latest CV for review.