Remote It Support Jobs

Senior Technical Support Specialist Location: Hybrid, Tunbridge Wells Contract: Permanent About VisionTrack VisionTrack is a leading provider of video telematics, connected vehicle technology and intelligent fleet solutions. Our technology helps businesses improve driver safety, reduce risk and gain greater visibility across their vehicle operations. We are now looking for an experienced Senior Technical Support Specialist to join our growing Technical Services team. The Role This is a senior, hands-on technical support position focused on resolving complex customer and product issues across CCTV, video telematics, connected hardware and cloud-supported platforms. You will act as an escalation point for cases that cannot be resolved by 1st or 2nd line support, taking ownership of investigations through to resolution. You will work closely with customers, key accounts, Field Engineers, Product, Development and Operations to diagnose faults, identify root causes and ensure issues are resolved effectively. This is not a software development or people management role. It is ideal for someone who enjoys detailed technical investigation, problem solving and taking ownership of challenging cases. What You ll Be Doing You will: - Manage complex technical incidents, escalations and customer-impacting issues from initial investigation through to resolution - Diagnose faults across CCTV systems, cameras, DVRs, MDVRs, NVRs, GPS tracking devices, SIM connectivity, firmware, software and vehicle power - Review logs, service history, installation records, device health information and system data to identify root causes - Investigate recurring faults and recommend corrective or preventative actions - Create and maintain customer, device, account, alert, permission and platform configurations - Support firmware updates, product changes, new customer deployments and connectivity investigations - Investigate API and platform-related issues using tools such as Postman, Azure logs and basic KQL queries - Recreate technical issues, validate payloads and identify whether problems relate to configuration, customer usage, devices, data or genuine platform defects - Provide clear, evidence-based escalations to Product or Development teams - Support and coach 1st and 2nd line colleagues through technical guidance and knowledge sharing - Create troubleshooting guides, SOPs, FAQs, knowledge articles and known issue documentation - Provide clear updates to both technical and non-technical stakeholders What We re Looking For You will have experience in a senior technical support, 2nd line support, technical operations or technical specialist role. You will also need: - Experience supporting CCTV, video telematics, vehicle technology, IoT, connected hardware or similar technical products - Strong troubleshooting and fault-finding skills across hardware, software, connectivity, configuration and installation issues - Experience managing escalated cases and customer-impacting technical incidents - Knowledge of cameras, DVRs, MDVRs, NVRs, GPS tracking, SIM connectivity, firmware and remote diagnostics - The ability to analyse logs, system data, service records and installation information - A basic understanding of REST APIs, HTTP status codes, API keys, authentication and permissions - Experience using Postman or similar API testing tools - Exposure to Azure monitoring tools, application logs or basic KQL queries - Strong written and verbal communication skills - A calm, organised and customer-focused approach - Excellent attention to detail and technical documentation skills Experience with CAN data, SaaS-connected hardware, mobile applications, video retrieval platforms, partner integrations or field service operations would be advantageous. Why Join VisionTrack? You will join an innovative and fast-growing technology business where your technical expertise will have a genuine impact on customers, products and internal teams. This is an opportunity to take ownership of complex technical challenges, work with connected vehicle technology and help shape the knowledge and capability of the wider support function. Apply today to join VisionTrack as our new Senior Technical Support Specialist.

Salesforce Support Analyst Salary: £45,000-£50,000 Location: Currently fully remote (expected to move to hybrid, 2-3 days per week onsite) Type: Permanent We're looking for a Salesforce Health Cloud Support Analyst to join a growing team supporting a business-critical Salesforce environment click apply for full job details

Lead Sales Support Representative CAN YOU SPEAK SPANISH AND PORTUGUESE? - Job Type: Temporary - Location: Cambridge CB4 - Monday to Friday: 08:30 - 16:30 - Spanish & Portuguese Speaking - Salary: 15 per hour REED Business Support are delighted to represent our client who are urgently seeking a Spanish/Portuguese speaking candidate for a Customer Service/Sales support role. This position is ideal for someone with excellent customer service skills who is comfortable handling phone queries and engaging in sales activities. If you are fluent in Spanish/Portuguese and thrive in a dynamic, sales-driven environment, we encourage you to apply. Day-to-day of the role: - Act as the first point of contact for customers, providing a high-quality service experience. - Handle customer inquiries and resolve issues promptly. - Using Sales Force - Chasing Leads/Sales - Engage in lead generation and sales calls to meet daily and monthly targets. - Plan and prioritise personal sales activities and customer contact to achieve sales goals. - Maintain a transparent sales pipeline in Salesforce, ensuring all sales data is up-to-date and accurate. - Analyse sales data to drive and improve the sales process. Required Skills & Qualifications: - Must be fluent in Spanish & Portuguese. - Must be reliable and diligent - Proven experience in customer service and sales environments. - Strong ability to handle customer inquiries and resolve issues efficiently. - Skilled in using Salesforce or similar CRM tools to track sales activities. - Excellent communication and interpersonal skills. - Ability to work independently in a fully remote setting. Benefits: - Competitive hourly rate. - Opportunity to develop sales and customer service skills in a supportive setting. To apply for this Customer Service/Sales Representative position, please submit your CV and a cover letter detailing your experience and why you are interested in this opportunity.

Technical Support Engineer (Low Voltage / Electrical) 40,000 - 44,000 + 7% bonus + Career Progression + Full Structured Training + 33 Days Holiday (rising with time served) + 8% Pension Contribution Office based: Commutable from Stevenage, Hitchin, Luton, Harlow, Bedford, Dunstable, and surrounding areas Are you a degree qualified candidate with knowledge of low voltage electrical looking to join a global manufacturer who at the forefront of new technology and legislation, who will give unparalleled training to enable you to become a technical expert in the niche specialism and to build a career with ongoing progression opportunities? On offer is the chance to establish yourself as the go-to expert and progress your career, by gaining fantastic training into a rapidly growing sector, working as part of a market leading manufacturer who will invest in you to thrive in this technical position. This company are a global manufacturer of critical power solutions for data centres, low voltage electrical solutions, and energy efficiency and monitoring products. This role is part of their ongoing growth plans to remain as the leader in existing and new markets. On offer is a role with great training, where you will provide remote technical assistance to customer and UK sales teams, deliver technical training, troubleshooting, and more. The role will be office based with communication through telephone, email, and technical support tools. This role would suit someone who has been educated to degree level or similar in electrical / electronic engineering, and has some experience within the low voltage electrical sector. Full manufacturer training will be provided. The Role: Monday - Friday, 37.5 hours per week Office based Providing remote technical support Liaising with customers and UK Sales Teams The Person: Degree in Electrical Engineering or similar Any knowledge within the low voltage electrical industry Looking for excellent training Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Toby Causon at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Our client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader. Basic salary 40K- 46K Negotiable + Bonus + Benefits The Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone. The Role: The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers. Duties will include but is not limited to the following; - You will provide hands-on leadership and supervision of a busy technical and customer support team - Work closely with technical and after-sales teams to ensure all SLA's and KPI's are achieved - Effectively processing customer technical queries via phone, email, chat or online. - Raise, process, complete and effectively manage "Tickets" and liaise /escalate to other departments as required. - Deliver remote on-boarding training for new customers /users - Investigate, communicate and resolve online software faults working with customer and IT teams as required. - Maintain accurate record of tickets and information on the company CRM System Candidate: Ideally you will have previous experience in a similar technical /IT support position and you will have supervisory and or management experience. Applicants with call centre or customer service management experience welcome to apply. Applicants with previous experience SaaS based products or fleet management software systems will be advantageous however full training will be given. You will have strong problem solving skills and have a positive attitude towards your work. Experience with CRM and support tools e.g. HubSpot or similar ticket management systems will be beneficial. Hours of Work: Monday to Friday 37.5 hours Benefits: Excellent basic salary 40K - 46K Negotiable + Bonus + Benefits 32 days annual leave Pension Free parking Full training and excellent progression opportunity

IT Support Technician Location: York Salary: 27,500 per annum Hours: Full Time, Monday to Thursday 8:45am - 5:30pm, Friday 8:45am - 5:00pm The Opportunity An exciting opportunity has arisen for an IT Support Technician to join a team of a well-established organisation based in York. Working within a collaborative IT team, you'll enjoy a varied role supporting users across the business whilst gaining exposure to a broad range of technologies, systems and projects. This position offers genuine variety and would suit someone who enjoys problem solving, delivering excellent customer service and developing their technical skills. If you're looking for a role where you can make a real impact rather than simply providing basic IT support, this could be an excellent next step. The Role As the IT Support Technician, you'll provide first and second line IT support across the business, ensuring users receive a professional, responsive and customer-focused service. Alongside day-to-day support, you'll have the opportunity to become involved in infrastructure, hardware, procurement, testing and continuous improvement projects. The role is primarily based at the York Head Office, with occasional travel to the organisation's Slough and Livingston sites to help ensure systems remain up to date and operating effectively. Key Responsibilities - Capture, manage and resolve IT support tickets. - Provide first and second line support to internal users. - Deliver support via telephone, remote desktop and face-to-face. - Troubleshoot hardware, software and network issues. - Install, configure and maintain desktops, laptops and peripheral devices. - Carry out hardware maintenance, upgrades and fault diagnosis. - Assist with maintaining IT infrastructure and network equipment. - Manage user accounts across multiple business systems. - Research, source and order IT hardware and equipment. - Coordinate the delivery and collection of IT equipment and supplies across departments. - Support QA testing of new systems and software releases. - Assist with ongoing IT improvement and digital projects. - Maintain accurate documentation and asset records. About You We're looking for someone with a genuine passion for technology who enjoys helping people and wants to continue building a career within IT. Essential Skills & Experience - Previous experience within an IT Support or Service Desk environment. - Strong knowledge of Windows operating systems. - Experience supporting Mac OS devices. - Excellent communication and customer service skills. - Highly organised with the ability to prioritise workloads effectively. - Strong troubleshooting and problem-solving ability. - Able to research technical issues independently and recommend solutions. - Full UK driving licence. Desirable - Knowledge of Unix/Linux. - Experience working with ticket management systems. - Experience supporting users within a commercial environment. What's on Offer? - Salary of 27,500 per annum. - Company pension. - Private healthcare following successful probation. - Ongoing training and professional development. - Exposure to a broad range of technologies and business systems. - A varied role with opportunities to broaden your technical experience. - Supportive and collaborative working environment where you'll be encouraged to get involved in projects and make a real contribution. Why Apply? This is an excellent opportunity for someone early in their IT career who is looking to gain hands-on experience across a broad range of technologies while working within a supportive team. The successful candidate will be given the opportunity to develop both their technical capability and customer-facing skills, whilst contributing to a business that values initiative, teamwork and continuous improvement.

Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus. Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution. Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required. In addition to remote support duties, the role is responsible for hardware pre-build and configuration work in our workshop staging, imaging, and testing customer devices and networking equipment prior to deployment. Your responsibilities Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices - Provide responsive, hands-on support for our field-based engineers, systems and customers - Commissioning support for our professional services team Maintain documentation for processes, systems, assets, and credentials - Play a key role in transitioning legacy systems to new solutions Your competencies Essential - Good understanding of IP Networking, switches, firewalls, routers and VPNs. - IT Support / helpdesk experience - Experience of Patching, System upgrades, Remote access support - Strong communication and a self-driven approach Desirable - Experience with FAT testing - Familiarity with SQL / Database technologies - Experience integrating platforms and systems - Active certifications in relevant Security / IT / Networking areas Your profile Personal Qualities - Self-motivated and proactive - Strong analytical and problem-solving mindset - Comfortable working in a dynamic, small-team environment - Holds a full UK driving licence and has access to own transport Competencies for Success - Adaptable and open to change - Self development - Committed to delivering high standards and continuous improvement Contact us To express an interest in this role please send your CV and a covering letter no later than 30/06/2026. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards. Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.

Salary: circa 35,000 per annum + benefits Working Pattern: Hybrid / Customer Sites / Halifax Office Your New Role We are working with a specialist provider of managed AV and Video Conferencing services, who are looking to add a Tier 2 AV Support Technician to their team. This is a great opportunity for an experienced AV or VC support professional who enjoys troubleshooting technical issues, working directly with customers and getting hands-on with a wide range of AV and collaboration technologies. The role offers a hybrid working pattern, with typically 2 to 3 days per week working from home and the remaining days split between customer sites and the Halifax office. The role is predominantly customer-facing, with regular visits to customer sites, primarily across London and the wider UK. Your Responsibilities Providing technical support via telephone, email, webchat, video calls, remote access tools and customer site visits Diagnosing and resolving AV and Video Conferencing faults Managing support tickets through to resolution and maintaining accurate documentation Troubleshooting collaboration spaces, meeting rooms, auditoriums and theatre AV systems Supporting technologies including Poly, Neat, Crestron, Cisco, Yealink, QSC and Extron Troubleshooting Microsoft Teams Rooms and Zoom Room environments Working with AV signal distribution, control systems, audio DSP and integrated meeting room technologies Escalating complex issues to senior engineers or the Service Desk Manager where appropriate Supporting and providing guidance to Tier 1 Support Technicians Carrying out preventative maintenance visits and morning room checks Attending technical handovers and supporting the onboarding of new managed service customers Arranging third-party technical support where required Taking ownership of high-priority and escalated support cases Maintaining service documentation and contributing to improvements across the support function About You We're looking for someone with a genuine AV background who is comfortable working in a technical support environment. You may currently be working as an AV Support Engineer, AV Engineer, AV Service Engineer, Video Conferencing Engineer, Collaboration Engineer or similar, ideally with experience supporting managed service customers. You'll Need Previous experience providing technical support within an AV, VC or IT environment Strong AV fundamentals and confident fault-finding abilities Experience supporting Video Conferencing and collaboration technologies Good knowledge of technologies such as Crestron, Extron, QSC, Poly, Neat, Yealink or Cisco Experience with Microsoft Teams Rooms and/or Zoom Rooms would be advantageous Strong analytical and problem-solving skills Excellent communication and customer service skills The ability to manage multiple support cases and prioritise effectively Good Microsoft Office skills The ability to understand technical drawings, cable schematics and solution specifications A willingness to travel to customer sites when required A full UK driving licence would be desirable Candidates based in Nottingham, Sheffield or within reasonable commuting distance of Halifax are particularly well placed for the role, although candidates further south may also be considered where the travel and office requirements work. If you're an AV professional who enjoys fault-finding, customer support and working across a broad range of AV and VC technologies, this could be a great next step.

Dynamics 365 CE Support Consultant Microsoft Gold Partner Location: Fully remote (UK-based) Type: Permanent, full-time Salary: Competitive, dependent on experience About Our Client Our client is a Microsoft Gold Partner delivering Dynamics 365 and Power Platform solutions to clients across the UK click apply for full job details

IFS Support Analyst 6 Month Contract Outside IR35 UK Remote ASAP Start Location: Remote (UK Based) Contract Length: 6 Months IR35 Status: Outside IR35 Rate: Competitive Daily Rate Start Date: ASAP Applicants must be based in the UK and have the unrestricted right to work in the UK click apply for full job details

Milton Keynes Permanent Customer Contact Centre Office based role - Candidates who live more than 30 minutes commute will not be considered. Looking for a technical role where your skills can make a real difference? Were recruiting for a Support Engineer to join a specialist healthcare environment, providing remote technical support for advanced diagnostic equipment used across NHS and private la click apply for full job details

3rd Line Support Engineer (Contract) - Outside IR35 Contract: 6 Months Working Pattern: Hybrid - 3 days onsite, 2 days remote We're looking for an experienced, hands-on 3rd Line Support Engineer to join a busy infrastructure and support team. This role has been created to provide additional technical support across the 3rd Line function, balancing day-to-day operational support with a range of ongoi click apply for full job details

3rd Line Support Engineer (Contract) Outside IR35 Contract: 6 Months Working Pattern: Hybrid 3 days onsite, 2 days remote We're looking for an experienced, hands-on 3rd Line Support Engineer to join a busy infrastructure and support team. This role has been created to provide additional technical support across the 3rd Line function, balancing day-to-day operational support with a range of ongoing infrastructure and business projects. This is an ideal opportunity for a technically strong support engineer who enjoys variety, thrives in a fast-paced environment, and is comfortable troubleshooting across infrastructure, networking, servers, Microsoft 365 and end-user computing environments. The Role You'll become an integral part of the 3rd Line Support and Infrastructure team, providing advanced technical support across BAU operations as well as assisting with project-related technical activities. You'll be responsible for resolving escalated technical issues, providing hands-on infrastructure support, and working alongside internal teams on a variety of initiatives including security, CRM, infrastructure, server migrations and end-user computing. While the role is primarily focused on 3rd Line support rather than project delivery, you'll have the opportunity to contribute your technical expertise to a broad range of infrastructure and business initiatives. The role offers a genuine mix of responsibilities, making it ideal for an engineer who enjoys troubleshooting, getting hands-on with technology and working across a variety of technical disciplines. Key Responsibilities - Provide 3rd Line technical and infrastructure support across the business. - Troubleshoot and resolve complex technical issues escalated from 1st and 2nd Line support. - Support ongoing infrastructure and migration projects from a technical support perspective. - Assist with Identity & Access Management (IAM) related activities. - Support server and platform migrations, including legacy infrastructure and on-premise file servers. - Maintain and support Windows Server environments. - Support networking infrastructure, including Fortinet and Cisco Meraki technologies. - Provide administration and support for Microsoft 365, including Intune rollouts. - Administer and support Okta environments. - Support infrastructure, networking and end-user computing (EUC) environments. - Work closely with internal IT teams to investigate and resolve complex technical incidents and service requests. - Provide technical input and support for infrastructure and business projects where required. - Operate within an ITIL-based support environment, participating in sprint-based work where required. - Document solutions, troubleshooting steps and technical changes appropriately. Essential Skills & Experience - Proven experience working in a hands-on 3rd Line Support / Infrastructure Support Engineer role. - Strong Windows Server administration experience. - Good knowledge of Hyper-V administration. - Experience supporting VMware environments. - Networking experience with Fortinet and/or Cisco Meraki. - Strong Microsoft 365 administration experience. - Intune deployment and support experience. - Okta administration experience. - Experience supporting infrastructure, networking and EUC environments. - Strong troubleshooting, analytical and problem-solving skills. - Experience handling complex technical escalations from 1st and 2nd Line support teams. - Previous experience working within an ITIL support framework. - Comfortable working across multiple technical disciplines in a busy support environment. Ideal Background We're keen to speak with engineers who have: - A strong 3rd Line / infrastructure support engineering background. - Experience working within Managed Service Providers (MSPs) or delivering infrastructure support through contract assignments. - Experience supporting a broad range of infrastructure technologies rather than specialising in a single area. - A proactive and collaborative approach to technical support. - The ability to work independently on complex issues while collaborating effectively with wider IT teams. - A hands-on approach and a willingness to get involved across different areas of the infrastructure and support environment. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

Application Support Consultant (ERP, Software Support, Customer Support) - Train into ERP & Logistics solutions with a long-term career path. An Application Support Consultant (ERP, Software Support, Customer Support) is required by an established Supply chain software provider , delivering market-leading ERP and logistics solutions. Their clients stay for the long term-and so do their staff. This is a genuine opportunity to build a career in application support within a stable, supportive environment. To be successful in this Application Support Consultant role, you should have: - A strong interest in IT or previous IT / application support experience - Excellent communication skills and professional phone manner - Good analytical and troubleshooting ability - Familiarity with Microsoft Office products - Basic understanding of PC / desktop architecture This ERP software provider will invest in your development. You'll receive structured training across ERP systems, logistics workflows, and application support processes-building you into a confident, well-rounded Application Support Consultant supporting real-world supply chain platforms. Day-to-day, you'll act as the first point of contact for customers using the ERP and logistics platform. You'll troubleshoot issues across invoicing, purchasing, stock, CRM, route planning and distribution modules while working closely with internal teams to resolve technical queries. You'll support over 800+ users remotely, manage user account administration, and deliver clear, structured problem resolution through phone, portal and remote support tools. It's a varied Application Support Consultant role where no two days are the same. Role benefits include: - Hybrid working (3 days office / 2 days remote) - Structured ERP & logistics systems training - Supportive, low-pressure team culture - Exposure to infrastructure, software and customer operations - Excellent long-term career stability (staff retention is outstanding) - Monday-Friday only (no weekends) - Casual dress environment - Salary 22,000- 28,000 If you're looking for a structured entry into ERP support or your next step as an Application Support Consultant , this is a superb opportunity with a genuinely supportive ERP software provider where people build long careers.

1st Line IT Support Technician Location: Boroughbridge, North Yorkshire Salary: 25,000 - 28,000 Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week) Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire , is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of 25,000 - 28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week) , this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment. This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment. What you'll be doing - Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues - Diagnosing and resolving hardware, software and user account issues - Supporting Windows 11 desktops and laptops - Assisting with Windows Server and Hyper-V administration - Supporting networking infrastructure and Wi-Fi connectivity - Helping maintain SonicWall firewalls and endpoint security solutions - Supporting Android tablets, CCTV, access control and time and attendance systems - Assisting with IT infrastructure maintenance and continuous improvement projects - Delivering excellent face-to-face and remote customer support What we're looking for We're looking for someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service. Ideally, you'll have exposure to: - Windows 11 - Windows Server - Hyper-V - Networking fundamentals - Hardware support and troubleshooting - General IT infrastructure - Endpoint security solutions Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn't essential, as training and development will be provided. What's on offer? - Excellent opportunities to develop into Infrastructure and 2nd Line Support - Exposure to a broad and varied IT environment - Supportive team with ongoing training and development - 30 days holiday (inclusive of Bank Holidays) - Healthcare benefit - On-site parking - Long-term career progression within an established business If you're looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we'd love to hear from you.

We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group. Key Responsibilities - Provide 2nd line support across multiple UK locations - Troubleshoot and resolve hardware, software, network and user issues - Support Microsoft 365, Active Directory / Entra ID and endpoint technologies - Install, configure and maintain laptops, desktops, printers and peripheral devices - Monitor and respond to alerts generated through support and monitoring platforms - Escalate and collaborate with infrastructure, applications and security teams where required - Maintain accurate documentation and ticket updates - Participate in occasional out-of-hours support when necessary - Travel to sites across Scotland and Northern England to provide hands-on support You'll gain exposure to a broad technology stack including: - Microsoft 365 - Active Directory / Entra ID - Meraki Networking - Fortinet Security - MPLS & Managed Networks - Sentinel One - Ninja One - Arctic Wolf - Cloud and infrastructure technologies across the wider group Experience Required We're looking for someone with strong technical foundations, but equally important is the right attitude and approach. You will likely have: - Previous experience in a 2nd Line Support Engineer position - Strong troubleshooting skills across desktop, server and Microsoft technologies - Experience supporting Microsoft 365 environments - Knowledge of Active Directory and Entra ID - Experience with antivirus, VPN and MFA technologies - Exposure to remote monitoring and management tools - Excellent communication and stakeholder management skills - A proactive and self-sufficient approach to problem solving - Full UK Driving Licence Desirable - Networking experience (LAN/WAN, switching, routing or firewalls) - Telecoms or VoIP support experience - Experience supporting multi-site environments - Exposure to infrastructure or transformation projects Why Join? - Competitive Salary - Hybrid and flexible working - Overtime paid at 1.5x - Mileage paid at 50p per mile - Pension scheme - 29 days annual leave including Bank Holidays - Exposure to major technology transformation initiatives - Opportunity to work with UK and Global technology teams - Long-term career development within a growing organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

1st Line Support Engineer Location: London (Hybrid) Salary: £32,000 per annum Reporting To: Service Desk Manager / Technical Services Team Lead Start Date: ASAP Overview An established Managed Services and Cyber Security provider is seeking a 1st Line Support Engineer to join its growing technical support team. The successful candidate will be responsible for providing first-line technical support to a diverse client base, ensuring incidents and service requests are managed effectively whilst delivering a high standard of customer service. This role is ideally suited to a technically capable individual with strong communication skills and a desire to develop their career within a fast-paced MSP environment. The position is predominantly remote, with attendance required at the London office once per week and occasionally for customer site visits, internal meetings and company events. Key Responsibilities - Act as the first point of contact for all IT support incidents and service requests. - Diagnose and resolve first-line technical issues across a range of technologies. - Log, prioritise and manage tickets through to resolution in accordance with agreed service levels. - Escalate incidents to 2nd and 3rd Line Engineers where appropriate. - Provide remote support to end users across multiple client environments. - Support user account administration, including onboarding and offboarding activities. - Assist with the administration and support of Microsoft 365 environments. - Troubleshoot desktop, laptop, mobile device, printer and connectivity issues. - Maintain accurate and detailed ticket notes and technical documentation. - Contribute to knowledge base articles and process improvements. - Deliver a professional and customer-focused support experience at all times. Required Skills and Experience - Previous experience in an IT Support, Helpdesk or Service Desk environment. - Working knowledge of Microsoft Windows 10 and Windows 11. - Experience supporting Microsoft 365 applications and services. - Understanding of Active Directory and/or Microsoft Entra ID. - Basic networking knowledge, including DNS, DHCP and TCP/IP. - Experience supporting hardware, software and peripheral devices. - Strong troubleshooting and analytical skills. - Excellent verbal and written communication skills. - Ability to prioritise workload and manage multiple tasks effectively. - A proactive and professional approach to customer service. Desirable Skills - Previous experience working within a Managed Service Provider (MSP). - Exposure to Microsoft Intune and endpoint management technologies. - Knowledge of Microsoft Azure and cloud-based technologies. - Familiarity with cyber security best practices. - Experience using PSA and RMM platforms. Qualifications - Relevant IT qualification or equivalent industry experience. - Microsoft certifications desirable. - Candidates should either hold, or be actively working towards, the Microsoft Certified: Copilot and Agent Administration Fundamentals (AZ-900) certification. - Where not already achieved, successful completion of the AB-900 certification will be required during the probationary period. What's on Offer - Salary of £32,000 per annum. - Hybrid working arrangement. - Access to ongoing training and certification opportunities. - Exposure to a broad range of modern Microsoft and security technologies. - Opportunity to develop within a growing and technically focused organisation. - Supportive team environment with clear career progression pathways.

Practice Group / Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking an Application Support Analyst, ideally with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users. This will include support for new users and delivery of ongoing system and process improvement and testing. Key Responsibilities - User Support: provide support to application users, and respond to queries and requests from fee earners, secretaries and finance operations staff. - Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and work with others to minimise errors and downtime. - Work with third party support providers, IT and finance operations to seek resolution to logged issues. - Application Support: monitor and provide technical support for financial systems, their SQL environment(s) and related customisations and integrations, and help run regular systems routines such as month/year end processing. - Create and execute SQL scripts and stored procedures. - Systems Administration: act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs. - Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes. - Analyse workflows to improve and develop procedures and processes for all stakeholders. Skills and Experience Required We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations. You will need to be able to communicate effectively with a range of stakeholders at all levels across the business. You'll also need the following skills and experience: - Ideally degree educated and/or 3+ years of experience in similar roles. - Customer service abilities, demonstrated by resolving user issues. - Some experience working within structured ITSM frameworks, such as ITIL. - Experience working with SQL/SSRS is ideal, as well as the ability to run queries. - Technical experience and/or expertise in finance practice management systems (FPMS) advantageous. - Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) advantageous. - Experience within a law firm or other professional services environment ideal. - Willingness to upskill on the job through internal and external training. - Solutions-orientated and proactive approach to work. - Able to demonstrate discretion, sensitivity and confidentiality. - Team player - flexible and willing to take on extra responsibilities to support departmental or firm objectives. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.

Practice Group / Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking a Senior Application Support Analyst, with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users, including senior stakeholders in the firm. This will include delivery of ongoing system and process improvement and testing and support for new users. Key Responsibilities - User Support: support application users, and respond to queries and requests from fee earners, secretaries and finance operations staff. - Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and minimise errors and downtime. - Work with third party support providers, IT and finance operations to resolve logged issues. - Application Support: lead the provision of advanced technical support for financial systems, their SQL environment(s) and related customisations and integrations, and oversee running of regular systems routines such as month/year end processing. - Systems Configuration and Administration: configure system enhancements and customisations in line with user requirements and act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs. - Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes. - Improve and develop procedures and processes for all stakeholders. - Mentorship: coach junior team members and provide technical guidance to improve team capabilities. Skills and Experience Required We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations. You will need to be able to communicate effectively with a range of stakeholders at all levels across the business, including for challenging and awkward systems issues and stakeholder requests. You'll also need the following skills and experience: - Ideally degree educated and/or 5+ years of experience in similar roles. - Excellent customer/user service abilities, demonstrated by resolving complex user issues and working with challenging customers. - Deep technical and/or application support experience and/or expertise in finance practice management systems (FPMS). - Advanced SQL proficiency, as well as the ability to run queries unsupervised. - Experience working within structured ITSM frameworks, such as ITIL. - Experience within a large, global law firm or other professional services environment. - Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) ideal. - Solutions-orientated and proactive approach to work. - Willingness to upskill on the job through internal and external training. - Able to demonstrate a high level of discretion, sensitivity and confidentiality. - Team player - flexible and willing to take on extra responsibilities to support departmental or firm objectives. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.

Application Support Consultant (ERP, Software Support, Customer Support) - Train into ERP & Logistics solutions with a long-term career path. An Application Support Consultant (ERP, Software Support, Customer Support) is required by an established Supply chain software provider , delivering market-leading ERP and logistics solutions. Their clients stay for the long term-and so do their staff. This is a genuine opportunity to build a career in application support within a stable, supportive environment. To be successful in this Application Support Consultant role, you should have: - A strong interest in IT or previous IT / application support experience - Excellent communication skills and professional phone manner - Good analytical and troubleshooting ability - Familiarity with Microsoft Office products - Basic understanding of PC / desktop architecture This ERP software provider will invest in your development. You'll receive structured training across ERP systems, logistics workflows, and application support processes-building you into a confident, well-rounded Application Support Consultant supporting real-world supply chain platforms. Day-to-day, you'll act as the first point of contact for customers using the ERP and logistics platform. You'll troubleshoot issues across invoicing, purchasing, stock, CRM, route planning and distribution modules while working closely with internal teams to resolve technical queries. You'll support over 800+ users remotely, manage user account administration, and deliver clear, structured problem resolution through phone, portal and remote support tools. It's a varied Application Support Consultant role where no two days are the same. Role benefits include: - Hybrid working (3 days office / 2 days remote) - Structured ERP & logistics systems training - Supportive, low-pressure team culture - Exposure to infrastructure, software and customer operations - Excellent long-term career stability (staff retention is outstanding) - Monday-Friday only (no weekends) - Casual dress environment - Salary £22,000-£28,000 If you're looking for a structured entry into ERP support or your next step as an Application Support Consultant , this is a superb opportunity with a genuinely supportive ERP software provider where people build long careers.

IT Support Technician Southampton (travel across Hampshire required) 37 Hours per week, Full time Permanent Scale Range: 22 - 26 (£26,986 - £30,561 per annum) About Us This is an exciting opportunity to join a dynamic Charity and Housing Association. The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society. The Role We are looking for an IT Support Technician to join our small, hands-on IT team supporting over 500 users across more than 50 sites. This is a varied role combining day-to-day IT support with exposure to networking, systems administration, and infrastructure support. You will work across offices, residential services and remote locations, helping to keep systems running and supporting staff delivering vital services. You'll gain exposure to a multi-site environment including networking, VPNs, and cloud systems. What you'll be doing: - Providing 1st and 2nd line IT support across multiple sites - Troubleshooting hardware, software, network and user issues - Setting up and configuring devices, accounts and systems - Supporting Active Directory, Microsoft 365 and Google Workspace environments - Assisting with networking (WiFi, switches, VPNs, connectivity) - Managing tickets and communicating clearly with users - Supporting IT improvements and small projects What we're looking for: - Experience in IT support (1st or 2nd line) - Strong troubleshooting and problem-solving skills - Basic networking knowledge (IP, DNS, DHCP) - Good communication skills with non-technical users - Ability to manage workload and work independently - Full UK driving licence and willingness to travel We're particularly interested in people who: - Take ownership of issues and see them through to resolution - Stay calm under pressure - Are willing to learn and develop their skills - Can work both independently and as part of a team What we can offer you: SSJ recognises that our staff are our greatest assets. We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk: 25 days pro-rata annual leave plus public holidays Flexible working options Buying additional annual leave Comprehensive induction and training Counselling, financial, personal support and health and well-being services via our Employee Assistance Programme Cycle to work scheme Discounted laptops and computers with Jamie's Computers Electric Car Scheme Blue Light Card SSJ are an equal opportunities employer and we encourage applicants from all backgrounds and walks of life. At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website. Application closing date: Monday 17th August 2026 Interview date: Monday 24th August 2026 Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier. Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion.

Do you enjoy using creativity and technology to help people hear the good news of Jesus? London City Mission is seeking an Audio Visual & Creative Support Officer to join our Training and Formation Department. In this varied role, you will provide high-quality audio-visual and creative support for training events, conferences, and online learning. From managing audio visual and presentations to creating engaging digital resources and video content, you will help equip Christians across London and support the development of gospel workers. About the Department The Training and Formation Department equips Christians to confidently live and share the gospel. We do this by: - Training the Church of London through conferences, training events, and digital learning resources. - Forming gospel workers by developing London City Mission Missionaries, Pioneers, and other field staff through biblically grounded training and ongoing formation. Key Responsibilities - Provide AV support for training events, conferences, meetings, and other gatherings. - Set up, operate, and maintain AV equipment. - Create presentations, graphics, printed materials, and digital resources. - Film and edit video content for training and online learning. - Support the development of online courses and digital learning resources. - Manage AV equipment and media assets. - Work with colleagues to deliver high-quality events and provide creative support across the organisation. The successful candidate must have: - Experience supporting AV at events. - Confidence using creative software such as Canva, Adobe Creative Suite, or similar. - Experience filming and editing video content. - Strong design skills and attention to detail. - Excellent organisational and problem-solving skills, with the ability to manage multiple priorities. - A commitment to the vision and values of London City Mission and a desire to use your creative gifts to support gospel ministry. If you are passionate about combining creativity, technology, and mission to serve the Church across London, we would love to hear from you. Salary Range: £30,784-£35,941 (depending on experience) Location: London, Tower Bridge Road WorkingHours: Full-time 40 hours inclusive of lunch breaks (office-based, with some remote working) Contract: Permanent There is an occupational requirement that the person appointed be an evangelical Christian. Closing date for applications: Thursday 3rd September at 12 noon. Interviews will be held on Friday 17th September 2026.

IT Support Engineer Location: Paddington, London (Onsite) Contract: 3 Months (PAYE) Start Date: ASAP We're working with a global organisation looking for an experienced IT Support Engineer to join their onsite IT team on an initial three-month contract. This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a customer-facing environment and has strong experience supporting Microsoft technologies across a modern enterprise estate. The Role You'll be responsible for delivering high-quality 1st and 2nd line IT support, ensuring end users receive a first-class service while maintaining business-critical systems and devices. Responsibilities include: - Providing onsite 1st and 2nd line technical support. - Troubleshooting hardware, software and networking issues. - Supporting Windows 10/11 and macOS devices. - Administering Active Directory and Microsoft 365. - Supporting Exchange Online, Teams, SharePoint and Outlook. - Building, deploying and configuring laptops and desktops. - Supporting Microsoft Intune and mobile device management. - Managing new starter setups and leaver equipment collection. - Supporting meeting room technology, AV equipment and video conferencing systems. - Providing printer, mobile device and peripheral support. - Maintaining accurate asset records. - Working closely with third-party suppliers and internal infrastructure teams. - Delivering excellent customer service while working within SLA-driven environments. About You You'll have previous experience working within an enterprise IT support environment and be confident providing both deskside and remote support. You'll ideally have experience with: - 1st and 2nd line IT support. - Microsoft 365. - Active Directory. - Exchange Online. - Windows 10/11. - macOS. - Microsoft Intune or other MDM solutions. - Laptop imaging and deployments. - Hardware IMAC activities. - Mobile device support (iOS & Android). - Meeting room and AV support. - Printer support. - Basic networking (DNS, DHCP, TCP/IP). - ITIL-based service desk environments. We're Looking For Someone Who Is - Customer-focused with excellent communication skills. - Calm under pressure and able to prioritise effectively. - Comfortable supporting VIP users. - Proactive, organised and solutions-driven. - Equally confident working independently or within a collaborative team. - Passionate about delivering an exceptional end-user experience. If you're an experienced IT Support Engineer looking for your next contract within a fast-paced enterprise environment, we'd love to hear from you. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems. This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies. Key Responsibilities: - Act as the first point of contact for IT queries, incidents, and service requests from users. - Provide technical assistance across office and vessel environments. - Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment. - Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration. - Assist with user account administration and access requests using Active Directory. - Provide remote support using appropriate remote support tools. - Maintain IT asset information and update technical documentation. - Monitor equipment performance and assist with maintaining system reliability. - Support hardware deployments, upgrades, and equipment replacements. - Escalate more complex infrastructure issues when required. - Work with external vendors and suppliers where necessary. - Follow IT policies and Cyber Security procedures. - Support IT projects as required. Skills & Experience: - Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role. - Experience supporting desktop and laptop hardware. - Knowledge of Windows 10 and Windows 11. - Understanding of Active Directory user administration. - Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting. - Experience supporting printers and peripheral devices. - Strong troubleshooting and problem-solving abilities. - Good communication skills with the ability to support users effectively. - Ability to work independently and as part of a team. Desirable: - A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship. - Previous experience within an IT support or Helpdesk role. The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician What's on offer: - Competitive salary. - Long-term career development opportunities. - The opportunity to develop technical skills within a global working environment. Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

IT Support Engineer Location: Clacton-on-Sea Salary: Up to £30,000 Type: Full-Time Permanent A growing IT services provider based in Clacton-on-Sea is looking to hire a friendly and motivated 1st Line IT Support Engineer to join its expanding support team. This is an excellent opportunity for someone early in their IT career who is looking to build hands-on experience within a busy MSP environment, working with a wide range of technologies and clients. Key Responsibilities - Providing 1st line technical support via phone, email, and remote support tools - Logging and managing support tickets - Troubleshooting basic hardware, software, printer, and connectivity issues - Supporting Microsoft 365 users including password resets and mailbox support - Setting up laptops, desktops, and user accounts - Escalating more complex issues to senior engineers when required - Delivering excellent customer service to end users Skills & Experience - Previous IT support experience or IT qualification preferred - Basic understanding of Windows operating systems and Microsoft 365 - Good communication and customer service skills - Eagerness to learn and develop technically - Ability to work well within a team environment - Full UK driving licence beneficial but not essential What's On Offer - Salary up to £30,000 - Ongoing training and development - Clear progression opportunities into 2nd line support - Friendly and supportive team environment - Exposure to a variety of technologies and clients - Pension and holiday package Ideal for someone looking to grow their IT career within a supportive and fast-growing business.

Senior Support Engineer Location: Cheltenham (Hybrid - 3 days onsite, 2 days remote) Salary: Up to £48,000 Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham. With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate. This role will focus on providing both 3rd Line Support , acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms. What you'll be doing: - Providing 3rd Line support across a varied customer base - Troubleshooting complex infrastructure, networking and Microsoft 365 issues - Supporting cloud environments and migrations - Managing and resolving escalated service desk tickets - Supporting cybersecurity technologies and security best practices - Assisting with project delivery and infrastructure upgrades - Working with backup, disaster recovery and business continuity solutions - Supporting endpoint, server and network environments - Collaborating with internal technical teams to deliver exceptional customer outcomes Technologies you'll work with The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including: - Microsoft 365 - Azure Cloud Services - Windows Server - Active Directory - Endpoint Security & Antivirus Solutions - Network Infrastructure - Backup & Disaster Recovery - Microsoft Defender - Cyber Security & Vulnerability Management - Cloud Technologies and Managed Services What we're looking for: - Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role - Strong Microsoft 365 administration experience - Experience supporting Azure environments - Knowledge of Windows Server and Active Directory - Strong networking fundamentals - Experience with backup and disaster recovery solutions - Excellent troubleshooting and customer-facing skills - Ability to manage and prioritise multiple technical issues Why join? - Hybrid working model with only 3 days per week onsite - Join an established and growing IT services organisation - Work across cloud, infrastructure and cybersecurity projects - Exposure to modern Microsoft technologies and security solutions - Opportunity to develop technically within a highly experienced team - Collaborative culture focused on service excellence and technical expertise If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you.

IT Support Technician - Cambridge - £35K - Office Based I am looking for an experienced IT Support Technician based in Cambridge who is a great all-rounder. The IT Support Technician will have extensive experience with Microsoft/Office 365, networking and IT Security/cloud technologies to deliver day-to-day IT support to employees across both office-based and remote environments. The role is office-based. The client is offering a great opportunity to not only work with the latest technologies and to enhance your technical skills but to be a part of the rewarding nature of the day-to-day operations. Key Skills: - At least 2 years experience in an IT Support position. - Excellent Windows Server (2016 upwards), Office 365, Microsoft Exchange, Group Policy, SharePoint and Active Directory experience - Good experience with cloud technologies (AWS/Azure/GCP) - Proficient Networking experience (Routers, Switches and Firewalls) - Desirably with Palo Alto or Cisco - Backup Software experience - Veeam - Good understanding of Veeam Backup Software, IT security frameworks (Cyber Essentials and ISO27001) and GDPR/Information Security. Roles and responsibilities: - Deliver day-to-day IT support to employees across both office-based and remote environments. - Administer and maintain Microsoft technologies including Active Directory, Azure AD, Microsoft 365, SharePoint Online, and Exchange Online. - Diagnose and resolve technical issues, perform system backups, and support disaster recovery processes. - Configure, deploy, and maintain hardware devices and virtual desktop environments. - Work closely with third-party vendors and service providers to resolve issues and manage services. - Monitor network performance, proactively identifying and addressing hardware or connectivity issues. - Create, update, and maintain accurate IT documentation, procedures, and asset records. - Recommend and implement technology improvements to enhance productivity, efficiency, and the overall user experience. Company benefits: - 25 days holiday (3 including Christmas shutdown period) + public bank holiday's - Working hours of 8AM-3:30PM / 8:30AM-4PM - Development and progression opportunities - Competitive pension scheme (5% EE, 3% ER) - Private healthcare plan - Free parking - Cycle to work scheme If you're passionate about technology and enjoy helping people get the most from their IT systems, we'd love to hear from you. Please click "Apply" to find out more about this opportunity. Commutable from Cambridge, Huntingdon, Peterborough, Saffron Walden, Newmarket, Bishops Stortford, Bedford and Hitchin, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Position: Commercial Support & Purchasing Officer (Information Technology) Location: 25 West St, Chichester, PO19 1RQ Start Date: ASAP Contract Duration: 6+ Months (Temporary contract) Working Hours: 37 hours per week (09:00-17:00) Pay Rate: PAYE: £16.89 per hour Job Reference: (phone number removed) Job Responsibilities - Provide purchasing, commercial, financial, and supplier administration support to the IT Service Operations Service & Supplier Management team. - Raise, process, and manage purchase orders. - Support goods receipting and invoice processing activities. - Assist with supplier onboarding and supplier administration. - Maintain contract administration records and documentation. - Support low-value procurement activities in line with organisational procedures. - Process internal recharging and financial administration tasks. - Produce and maintain management reports and accurate records. - Support supplier governance and contract management processes. - Ensure purchasing and financial records are accurate and up to date. - Liaise with internal stakeholders and suppliers to resolve purchasing and administrative queries. Person Specification - Experience in purchasing , finance administration , supplier administration , or commercial support . - Experience raising and managing purchase orders . - Knowledge of supplier administration and contract administration processes. - Experience using purchasing systems and Microsoft Office applications. - Strong organisational and administrative skills. - Excellent attention to detail and accuracy. - Good stakeholder management and communication skills. - Ability to maintain accurate records and produce reports. - Understanding of procurement processes; contract administration knowledge is desirable . - Ability to work independently while supporting a wider team in a hybrid/remote environment.

Harris Hill is delighted to be recruiting for a Facilities & IT Support Officer (1 year FTC), on behalf of a well-established charity. This is a varied, hands-on role supporting the smooth running of the organisation's office, ensuring colleagues have a safe, efficient and well-maintained working environment while providing first-line IT support. Location: Office-based in Farringdon Monday-Thursday, with the option to work from home on Fridays. Key responsibilities - Manage day-to-day office facilities and liaise with suppliers and contractors. - Provide first-line IT support and coordinate with external IT providers. - Support health & safety, office compliance and workplace wellbeing. - Set up IT equipment and accounts for new starters and leavers. - Maintain office equipment, meeting rooms and workplace resources. - Identify opportunities to improve operational processes and office efficiency. About you You'll bring: - Experience in facilities, office management or IT support. - Strong organisational and problem-solving skills. - Good Microsoft 365 and general IT knowledge. - Excellent communication and stakeholder management skills. - A proactive, customer-focused approach with great attention to detail. - This is an excellent opportunity to join a collaborative, purpose-led organisation in a role where you'll make a real impact on the day-to-day experience of staff and visitors alike. For more information, please submit your CV. Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Junior IT Support Engineer Location: London (On-site) Job Type: Full-Time About the Role Our client is seeking a motivated and enthusiastic Junior IT Support Engineer to join their growing IT team. This is an excellent opportunity for someone looking to develop their career within IT, gaining exposure to a broad range of technologies while supporting users across a fast-paced, international business. Working as part of a collaborative IT team, you'll provide first and second-line support, resolve technical issues, assist with hardware and software deployments, and help ensure users receive a high level of technical support. Key Responsibilities - Provide first and second-line IT support to end users. - Respond to and resolve IT incidents and service requests within agreed timescales. - Install, configure and support desktops, laptops, mobile devices, printers and peripheral equipment. - Support Windows 10 and Windows 11 environments. - Assist with user account administration and access requests. - Provide remote support using remote access tools. - Monitor and maintain IT equipment and ensure systems remain reliable. - Escalate more complex technical issues to senior engineers where required. - Maintain IT asset records and technical documentation. - Assist with hardware rollouts, equipment refreshes and IT projects. - Follow IT security policies and best practices. - Liaise with third-party suppliers and vendors when necessary. Skills & Experience - Degree, apprenticeship or relevant qualification in Computer Science, Information Technology or a related discipline is desirable. - Previous experience within an IT Support, Service Desk or Helpdesk role would be advantageous. - Good knowledge of Windows 10 and Windows 11. - Basic Active Directory administration. - Experience supporting desktop and laptop hardware. - Knowledge of printers and peripheral devices. - Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and wired/wireless connectivity. - Strong troubleshooting and problem-solving skills. - Excellent communication and customer service skills. - Well organised with the ability to prioritise workload. - Able to work both independently and as part of a team. What's on Offer - Competitive salary and benefits package. - Excellent training and career development opportunities. - Exposure to a wide range of technologies. - Supportive and collaborative working environment. - Long-term career progression within a successful and growing organisation. If you're looking to build your IT career with a company that will invest in your development, we'd love to hear from you. Apply today with your latest CV. Junior IT Support Engineer