It Support Jobs in Birmingham

IT Support/ IT Technician Programme No Experience Required This is a self-funded career programme with a guaranteed job on completion or 100% of your course fees back Train. Certify. Get Hired. Are you looking to start a career in IT but don't know where to begin? The demand for skilled IT Technicians is growing fast, with excellent opportunities for career progression and hands-on experience with click apply for full job details

Company Description HydraForce, operating from our purpose-built facility in Birmingham, UK, is a global designer and manufacturer of motion control systems and the worlds leading manufacturer of hydraulic cartridge valves and custom hydraulic integrated circuits, as well as electronic controls for a variety of off-highway industries Bosch Rexroth and HydraForce bring together two world-class leade click apply for full job details

Application Support Consultant (ERP, Software Support, Customer Support) - Train into ERP & Logistics solutions with a long-term career path. An Application Support Consultant (ERP, Software Support, Customer Support) is required by an established Supply chain software provider , delivering market-leading ERP and logistics solutions. Their clients stay for the long term-and so do their staff. This is a genuine opportunity to build a career in application support within a stable, supportive environment. To be successful in this Application Support Consultant role, you should have: - A strong interest in IT or previous IT / application support experience - Excellent communication skills and professional phone manner - Good analytical and troubleshooting ability - Familiarity with Microsoft Office products - Basic understanding of PC / desktop architecture This ERP software provider will invest in your development. You'll receive structured training across ERP systems, logistics workflows, and application support processes-building you into a confident, well-rounded Application Support Consultant supporting real-world supply chain platforms. Day-to-day, you'll act as the first point of contact for customers using the ERP and logistics platform. You'll troubleshoot issues across invoicing, purchasing, stock, CRM, route planning and distribution modules while working closely with internal teams to resolve technical queries. You'll support over 800+ users remotely, manage user account administration, and deliver clear, structured problem resolution through phone, portal and remote support tools. It's a varied Application Support Consultant role where no two days are the same. Role benefits include: - Hybrid working (3 days office / 2 days remote) - Structured ERP & logistics systems training - Supportive, low-pressure team culture - Exposure to infrastructure, software and customer operations - Excellent long-term career stability (staff retention is outstanding) - Monday-Friday only (no weekends) - Casual dress environment - Salary 22,000- 28,000 If you're looking for a structured entry into ERP support or your next step as an Application Support Consultant , this is a superb opportunity with a genuinely supportive ERP software provider where people build long careers.

Some Engineers Escalate Problems. Others Own Them. When the easy fixes have been exhausted, who does the team turn to? We're looking for an experienced Senior 3rd Line Engineer who enjoys solving the technical problems others can't. Someone who combines strong Microsoft infrastructure expertise with sound judgement, clear communication and genuine ownership. You'll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the wider engineering team and ensuring our customers receive an exceptional managed service. If you're an experienced MSP engineer who enjoys variety, autonomy and making a real technical impact, we'd love to hear from you. The Role at a Glance Senior 3rd Line Engineer Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working (3 Days Office / 2 Days Home) £40,000 - £50,000 DOE + Excellent Benefits Permanent Full Time Reporting to: Service Delivery Manager Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Leading Microsoft Partner & Managed Services Provider Your Background / Skills: MSP, 3rd Line Support, Microsoft 365, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, Networking, HaloPSA Experience: At least five years experience in a senior 2nd Line or 3rd Line technical support role, ideally in an MSP or multi-customer environment. Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity This role bridges the gap between our Service Desk and Senior Architect. You'll take ownership of the most technically challenging support issues, using your experience to investigate thoroughly, make informed decisions and resolve problems wherever possible before specialist architectural support is required. Alongside hands-on technical work, you'll mentor engineers, improve technical standards and work closely with the Service Delivery Manager to continually strengthen our Managed Services operation. What You'll Be Doing - Take ownership of complex 3rd Line incidents and service requests from investigation through to resolution. - Support Windows Server, Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Intune and Microsoft Defender environments. - Troubleshoot networking, virtualisation, backup and infrastructure issues across multiple customer environments. - Act as the senior escalation point for Service Desk engineers while mentoring and supporting their technical development. - Work closely with the Service Delivery Manager to improve service quality, technical standards and customer outcomes. - Produce clear technical documentation, contribute to knowledge sharing and support continuous service improvement. About You You'll already have built significant technical support experience, ideally within a Managed Service Provider or multi-customer environment, and be comfortable operating as the senior technical escalation point when complex issues arise. You're comfortable dealing with ambiguity, methodical in your troubleshooting and confident making technical decisions without immediately escalating every difficult issue. You'll likely bring: - At least 5 years' experience within a senior 2nd Line or 3rd Line technical support role, ideally within an MSP or multi-customer environment. - Strong experience within a 3rd Line Support role in an MSP environment. - Excellent Microsoft infrastructure knowledge including Windows Server, Active Directory and Microsoft 365. - Experience supporting Entra ID, Intune and Microsoft Defender. - Strong networking knowledge including DNS, DHCP, VPNs and firewalls. - Experience supporting VMware, Hyper-V or similar virtualisation platforms. - Experience using HaloPSA or another PSA platform. - Excellent customer communication and stakeholder management skills. - A structured, evidence-based approach to troubleshooting and documentation. What This Role Isn't This isn't a Project Engineer role or an Azure Architect position. We're looking for someone with broad Microsoft infrastructure experience who enjoys operational support, technical ownership and solving complex customer issues. A key part of the role is knowing when to resolve an issue yourself and when specialist architectural input is genuinely needed. Why Join Nexian? You'll join a growing Microsoft-focused Managed Services business where your technical expertise will genuinely influence how support is delivered. You'll enjoy: - Hybrid working following successful onboarding. - Company pension. - Ongoing Microsoft training and certification support. - Career development opportunities. - Exposure to modern Microsoft technologies. - A collaborative team where your ideas and expertise are valued. Your Experience May Include Senior 3rd Line Engineer, 3rd Line Support Engineer, Senior Infrastructure Engineer, Microsoft Support Engineer, Senior Systems Engineer, MSP Engineer, Infrastructure Support Engineer, Technical Support Engineer, Microsoft 365 Engineer, Cloud Support Engineer or Senior IT Engineer. Apply Now If you're looking for a role where technical ownership, customer impact and continuous improvement are valued as highly as technical expertise, we'd love to hear from you. Bring your Microsoft infrastructure experience, your MSP background and your passion for solving complex technical problems, and help us continue delivering exceptional Managed Services. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Functional Expert (HR & Payroll) vacancy 12-Month Fixed-Term Contract (Maternity Cover) 33,000 - 35,000 including 40 days leave inclusive of bank holidays and university closure days, hybrid working, generous pension scheme Hays Technology are delighted to be partnering with a leading University to recruit a Functional Expert (HR & Payroll) on a 12-month fixed-term contract to provide maternity cover within the University's Core Systems Optimisation Team. This is an excellent opportunity for an HR systems professional with experience supporting enterprise applications, Oracle HCM, HRIS platforms, or payroll systems within a complex organisation. The Role: Working as part of the Core Systems Optimisation Team, you will support and optimise the University's Oracle HCM environment, ensuring business processes are efficient, systems are effectively configured, and users receive a high level of support. You will collaborate with stakeholders across HR, Payroll, IT, and wider professional services teams to drive system improvements and support ongoing system releases. Key responsibilities will include: - Providing functional support for Oracle HCM and associated HR and payroll processes. - Managing and resolving system issues, troubleshooting configuration and data-related queries. - Supporting quarterly Oracle system updates and release management activities. - Conducting impact assessments, testing, and coordinating user acceptance testing. - Maintaining system documentation, process maps, and training materials. - Working with stakeholders to identify opportunities for process improvements and system enhancements. - Supporting data integrity and investigating data quality issues. - Delivering guidance and training to end users where required. - We are keen to speak with candidates who have: - Experience supporting HR, Payroll, or HCM systems within a complex organisation. - Knowledge of one or more of the following areas: Core HR, Payroll, Absence Management, Talent Management, Recruitment, Learning or Compensation. - Experience investigating system issues and supporting end users. - Exposure to system upgrades, testing, release management, or continuous improvement activities. - Strong stakeholder management and communication skills. - Excellent problem-solving abilities and attention to detail. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Technical Support Lead (3rd/4th Line) - Birmingham/Hybrid £60,000-£65,000 Arden Resourcing is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux (Ubuntu)/VMware - healthy knowledge of Windows Server Citrix Microsoft 365 & Entra ID Apache, NGINX and/or IIS DNS, networking and load balancing Backup & Disaster Recovery SonicWall or similar firewall technologies Experience using PowerShell for administration and automation. Exposure to AI and automation tools to improve operational efficiency. Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders. Desirable Experience MSP background. Pre-sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across a varied client base. Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders. Support service delivery by maintaining high levels of customer satisfaction and SLA performance. Undertake occasional onsite visits where required. Continuous Improvement Identify recurring issues and implement long-term solutions. Drive improvements through automation, AI and process optimisation. Contribute to technical documentation, standards and knowledge sharing. Mentor junior engineers and promote best practice across the team. This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.

Application Support Consultant (ERP, Software Support, Customer Support) - Train into ERP & Logistics solutions with a long-term career path. An Application Support Consultant (ERP, Software Support, Customer Support) is required by an established Supply chain software provider , delivering market-leading ERP and logistics solutions. Their clients stay for the long term-and so do their staff. This is a genuine opportunity to build a career in application support within a stable, supportive environment. To be successful in this Application Support Consultant role, you should have: - A strong interest in IT or previous IT / application support experience - Excellent communication skills and professional phone manner - Good analytical and troubleshooting ability - Familiarity with Microsoft Office products - Basic understanding of PC / desktop architecture This ERP software provider will invest in your development. You'll receive structured training across ERP systems, logistics workflows, and application support processes-building you into a confident, well-rounded Application Support Consultant supporting real-world supply chain platforms. Day-to-day, you'll act as the first point of contact for customers using the ERP and logistics platform. You'll troubleshoot issues across invoicing, purchasing, stock, CRM, route planning and distribution modules while working closely with internal teams to resolve technical queries. You'll support over 800+ users remotely, manage user account administration, and deliver clear, structured problem resolution through phone, portal and remote support tools. It's a varied Application Support Consultant role where no two days are the same. Role benefits include: - Hybrid working (3 days office / 2 days remote) - Structured ERP & logistics systems training - Supportive, low-pressure team culture - Exposure to infrastructure, software and customer operations - Excellent long-term career stability (staff retention is outstanding) - Monday-Friday only (no weekends) - Casual dress environment - Salary £22,000-£28,000 If you're looking for a structured entry into ERP support or your next step as an Application Support Consultant , this is a superb opportunity with a genuinely supportive ERP software provider where people build long careers.

IT Support/ IT Technician Programme - No Experience Required This is a self-funded career programme with a guaranteed job on completion or 100% of your course fees back Train. Certify. Get Hired. Are you looking to start a career in IT but don't know where to begin? The demand for skilled IT Technicians is growing fast, with excellent opportunities for career progression and hands-on experience with the latest technologies. At Newto Training, our IT Support/ Technician Career Programme gives you the skills, certifications, and real-world experience you need to step straight into the industry. Whether you're looking for a complete career change, returning to work, leaving the Armed Forces, or seeking a future-proof career, we'll help you build the skills employers need. Please note: this is a self-funded programme costing around £180 per month How Our Career Programme Works: - Over 80 hours of live instructor-led online training delivered by experienced industry professionals - Two industry-recognised certifications (exam voucher and exam resit support included): - CompTIA A+ - Microsoft Azure Fundamentals (AZ-900) - Practical, real-world project work designed to help you develop hands-on skills - Dedicated 1-to-1 tutor support throughout your learning journey - CV support, interview preparation, and career coaching - Access to our employer network and recruitment partners Starting Salaries Upon successful completion of the programme, we guarantee a starting salary of up to £30,000. Who Is This Programme For? This programme is designed for individuals with little or no previous experience. You may be: - Looking for a career change - A recent school, college or university leaver - Currently working in another industry - Leaving the Armed Forces - Interested in technology and problem-solving The most important qualities are a willingness to learn, good communication skills and a genuine interest in changing your career. Please note: this is a self-funded programme costing around £180 per month Our Job Guarantee Successfully complete the programme and meet the agreed career support requirements, and we guarantee you'll receive a job offer within 6 months. If not, we'll refund 100% of your course fees. Full T&Cs available. Ready to Start Your New Career? Click 'Apply Now' to speak with an Advisor and take the first step towards a rewarding career in one of the UK's fastest-growing sectors.

Our Tyre Technicians are based nationally within Dealership Centres. They are the vital people who go above and beyond to exceed customers expectations and ensure the quality tyres we supply, are fitted to the highest safety standards. Without their expertise, attention to detail and excellent customer service we would not be the successful business we are today click apply for full job details

Company Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer reflecting how employees are at the heart of Version 1 click apply for full job details

1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities - Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. - Log, categorise and prioritise support tickets in line with agreed SLAs. - Troubleshoot hardware, software and connectivity issues. - Support Windows 10/11 desktop environments. - Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. - Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. - Perform password resets, mailbox administration and user provisioning. - Support printers, laptops, desktops and mobile devices. - Escalate complex issues to the 2nd Line Support team where appropriate. - Maintain accurate documentation and update knowledge base articles. - Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience - Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. - Strong knowledge of Microsoft Windows 10/11. - Experience supporting Microsoft 365. - Active Directory administration. - Microsoft Entra ID / Azure Active Directory experience. - Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). - Experience using an ITSM or ticket management system. - Excellent communication and customer service skills. - Strong troubleshooting and problem-solving abilities. - Ability to prioritise workload in a fast-paced environment. Desirable Skills - Microsoft Intune knowledge. - Microsoft Autopilot experience. - Exchange Online administration. - SCCM or endpoint management experience. - CompTIA A+, Network+ or Microsoft certifications. - Experience working within ITIL environments. What's on Offer - Initial 6-month contract with a genuine route into a permanent position. - Hybrid working (4 days onsite, 1 day remote). - Opportunity to work within a modern Microsoft environment. - Training and development opportunities. - Collaborative and supportive IT team. - Immediate start available.

About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification . Course details - Duration: 13 weeks - Format: Online, practical workshops - Schedule: Mon-Thur 6-9pm - Start date: 17th August 2026 - Spaces: Limited to 35 learners per cohort What you'll learn - Setting up and maintaining secure networks - Configuring and integrating desktop and mobile devices - Applying cloud security and disaster recovery methods - Understanding IT systems, legislation and business operations Potential roles - IT Systems Administrator - Technical Support Technician - Entry Level IT Technician - Helpdesk Analyst Additional benefits - High-impact employability workshops - Six months' access to online employability courses - Ongoing career support Eligibility To apply, you must: - Live in the West Midlands - Be aged 19 or over - Earn below the gross annual wage cap of £36,126 (West Midlands) - Not currently be undertaking any other government-funded training - Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course Spaces are limited, so apply today to secure your place on the 17th August cohort.

Senior Technical Support Engineer (3rd/4th Line) - Birmingham/Hybrid £55,000-£65,000 Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience - Proven experience in a senior 3rd/4th Line Infrastructure Support role. - Strong troubleshooting skills across enterprise infrastructure technologies. - Linux (Ubuntu)/VMware - healthy knowledge of - Windows Server - Citrix - Microsoft 365 & Entra ID - Apache, NGINX and/or IIS - DNS, networking and load balancing - Backup & Disaster Recovery - SonicWall or similar firewall technologies - Experience using PowerShell for administration and automation. - Exposure to AI and automation tools to improve operational efficiency. - Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders. Desirable Experience - MSP background. - Pre-sales, solution design and technical scoping. - RFP/RFT responses and quotation design. - Cloud migration projects, including Microsoft 365 and SharePoint. - AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. - Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement - Deliver high-quality technical support across a varied client base. - Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders. - Support service delivery by maintaining high levels of customer satisfaction and SLA performance. - Undertake occasional onsite visits where required. Continuous Improvement - Identify recurring issues and implement long-term solutions. - Drive improvements through automation, AI and process optimisation. - Contribute to technical documentation, standards and knowledge sharing. - Mentor junior engineers and promote best practice across the team. This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.