Remote Customer Service Jobs

MERITUS are recruiting for a Senior Service Delivery Manager to join a leading Technology Consultancy, supporting the delivery of managed IT services across secure UK Government environments. SENIOR SERVICE DELIVERY MANAGER - UP TO 75,000 - REMOTE (UK) WITH CUSTOMER TRAVEL - ACTIVE SC CLEARANCE REQUIRED We are looking for an experienced Senior Service Delivery Manager with a strong background in managed services and customer-facing IT service delivery. This role will take ownership of a portfolio of services, ensuring performance against SLAs, maintaining excellent customer relationships and driving service improvements. You'll work closely with internal delivery teams, suppliers and customer stakeholders to manage day-to-day service operations, resolve escalations and ensure services continue to meet business requirements. The role is remote-based, however regular travel will be required for customer meetings, workshops and service reviews. Responsibilities: - Own the delivery of managed services, ensuring agreed SLAs, KPIs and customer expectations are met. - Act as a key point of contact for customers, leading service reviews and managing escalations. - Build strong relationships with stakeholders across customer and internal teams. - Identify and deliver service improvements to enhance quality and customer satisfaction. - Support service transitions and ensure smooth delivery into BAU operations. - Manage suppliers and third-party providers, addressing performance issues where required. - Monitor service performance, financials, forecasting and reporting. - Support renewals, service enhancements and change requests. - Mentor and support Service Delivery Managers. Skills & Experience: Essential: - Active SC Clearance . - Experience working within an IT Service Provider or Managed Services environment. - Strong background in Service Delivery Management and customer relationship management. - Experience managing SLAs, service reviews and operational reporting. - Good understanding of ITIL principles and service management processes. - Experience with service transition, continual improvement and supplier management. - Commercial awareness, including forecasting, invoicing and service profitability. - Strong communication, organisation and stakeholder management skills. - Understanding of cloud environments such as Microsoft Azure or AWS. Desirable: - ITIL certification. - Project Management experience or qualification. - Experience working with Government, Defence or other secure environments. - Experience managing offshore teams. Benefits - Salary up p to 85,000 - Remote working with customer travel. - 25 days holiday + bank holidays - Private healthcare. This is a great opportunity for an experienced Service Delivery Manager to join a growing technology consultancy, working with enterprise-scale managed services across secure Government environments.

Job Title: ServiceNow Developer Rate: £550 Inside Duration: 3 Months Location: Remote Clearance: BPSS Stages: 1 Stage Provision of a ServiceNow Senior Developer on a time and materials basis to support optimisation ServiceNow instance and knowledge transfer to key stakeholders. The Supplier's team in this SOW will work at the Buyer's direction, to support with the following key activities: - Provide experti click apply for full job details

Servicenow portal designer - 3 months - £450 inside IR35 - Remote Exalto consulting are currently recruiting for a contract ServiceNow UI Portal Designer to support the design of a new ServiceNow portal. This is an initial 3-month rolling contract, and we're looking for someone who is highly experienced in ServiceNow UI/UX and portal design click apply for full job details

We are looking for a Key Account Executive on a permanent full time contract, working on a hybrid basis between our Wardle site and remote. You will take responsibility for key customer accounts ensuring a first-class service is provided, ensuring queries are resolved quickly whilst proposing new solutions to meet customer needs click apply for full job details

Role: IT Category Manager Location: Farnborough ( 3 days onsite, 2 days remote) Duration: 6 months Rate: £660/day Umbrella Inside IR35 IT & Tech The IT category has a spend of circa £100m across key categories including Software, Hardware, Networks and IT Services click apply for full job details

Job Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the business to resolve. Both an organisational and technical role, working alongside on-site and remote personnel to ensure the highest c-sat standards are achieved and maintained, and new business opportunities are identified and developed. Be a North brand ambassador. Responsibilities - Act as a main point of contact for select number of contracted service clients - Ensure processes and procedures are in place to support excellent service delivery and carry out regular reviews of these processes to ensure continuous improvement - Carry out regular service reviews (at intervals determined by the contract and ad hoc as required) and take responsibility for actions which arise - Liaise with business functions to monitor and measure service performance for each function in line with contract and client expectations - Provide the client with technical advice and guidance in line with supported systems - Take ownership of critical incidents and assist in coordination of all parties to ensure swift resolution - Manage improvement strategies with the client and action these - Supervise delivery of works and liaise with PMO to ensure delivery standards are maintained - Supervise call queues and ticket levels to ensure swift resolution and escalate any concerns - Account profitability, understanding the resources and costs required, and utilised, in the delivery of the contract - Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract - Contribute to a quarterly business review with large customers - Contribute to the implementation of Service Improvement Plans for jeopardy contracts Qualifications For development purposes the following knowledge, skills and experience are required. List of skills & experience. - Have worked in a Managed Service environment with working knowledge of Physical Security . - Technically aware of the technology stack for which North is delivering the managed service Physical security Systems . - Previous knowledge with Physical Security essential - CCTV, Access Control & Fire Systems . - Strong service management and planning skills. - Understand commercial issues. - Financial management awareness. - Good working knowledge of Microsoft applications e.g. Word, Excel, PowerPoint, etc. - Ability to manage a multi-skilled service delivery team both internal and via partners. - Excellent communication skills. - Ability to meet strict deadlines. - An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle. - Project Management experience and qualification, Prince 2 or equivalent would be an advantage.? - Ability to use data analytics to drive focus and service improvements. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: - Generous holiday entitlement - Contributory pension scheme - Healthcare and wellbeing programmes - Professional development and training opportunities - Flexible working arrangements subject to business needs - Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK

Practice Group / Department: Central Services Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world's preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity. We apply our business principles to all our activities world-wide. They describe our culture and personality both internally and externally, the way we work and what we stand for. We are seeking a Brand and Creative Senior Manager to join our Central Services team, which supports the firm across all regions. The person in this role will be responsible for ensuring the firm's brand is clearly defined, consistently applied and effectively delivered across regions and channels. The remit reflects the increasing strategic importance of our digital presence, our reputation in the legal marketplace, and our ability to provide consistent, high-quality support to our regional teams. The Role The Brand and Creative Senior Manager, provides global stewardship of the firm's brand identity, visual standards and governance. The role maintains the global brand system, ensuring consistent and high-quality application across channels by working with regional teams to provide clear tools, templates and guidance that enable the firm to apply the brand confidently and consistently. In addition, the role leads the design and delivery of centrally produced global communications ensuring high design quality and strong brand alignment across global outputs.Reporting to the Marketing Director, Central Services, this is a senior manager level role centred on collaboration, coordination and enablement across regions and shared services, including oversight of the firm's GSC marketing services to ensure consistent delivery, quality and performance. Key responsibilities - Steward the firm's global brand system, including visual identity, templates and guidance, supporting consistent, high-quality application across channels and formats. - Manage and optimize brand tools and platforms (including the DAM and workflow tools), supporting adoption and correct use through guidance and enablement. - Support regional activation while promoting strong central-regional alignment. - Provide advice and guidance on design quality, visual hierarchy and appropriate brand application across outputs. - Support effective application of brand across digital channels, including consideration of SEO, GEO, content structure and performance. - Lead the design and delivery of centrally-produced global communications ensuring high design quality and strong brand alignment across global outputs. - Act as a central point of support for brand-related queries and edge cases, helping to identify issues early and support appropriate resolution with relevant stakeholders. - Maintain and evolve the firm's brand guidance, tools and assets in partnership with regional teams and relevant stakeholders as required, ensuring they remain current and easy to apply. - Lead the design, development and rollout of templates across key platforms (including Microsoft Office), supporting consistent application of the firm's brand. - Oversee delivery of GSC marketing services in Manila, ensuring clear briefs and priorities, adherence to agreed requirements, SLAs and quality expectations, and maintaining reporting, training and continuous service improvement. Other duties Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Skills and experience required - Significant experience in brand management and design leadership (10 years +) within a complex, global organisation (law firm or professional services environment preferred). - Proven experience working within brand governance models at scale, balancing global consistency with regional flexibility. - Strong understanding of brand systems, visual identity and communications design, with a good eye for layout, hierarchy and clarity. - Experience managing brand tools and platforms (including DAMs), ensuring effective adoption and use across teams. - Advanced proficiency across the full Adobe Creative Suite, with strong command of content production, digital experience and workflow platforms (including Riverside FM, Mediasterling, Ceros and Adobe Workfront). - Proficient in Microsoft Office, particularly PowerPoint, with experience leading the design and rollout of templates to support consistent outputs across the firm, and confident working across broader technology stacks, with the ability to quickly adopt and apply new tools. - Working knowledge of HTML, SEO and GEO. - Collaborative, enabling style with a strong client service focus and ability to build effective stakeholder relationships. - Delivers high-quality outcomes in a fast-paced environment, managing competing priorities with sound judgement. - Experience managing and developing creative professionals. - Comfortable operating at both strategic and hands-on levels. - Demonstrates an AI-aware mindset, identifying opportunities to leverage emerging tools and technologies to improve efficiency, scale content production and enhance ways of working. - High degree of intellectual curiosity and a mindset of continuous learning. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our exis

New Business Sales Manager (Engineering Services) West Midlands / Remote £60,000 - £70,000 + Car Allowance of £6,600 + Quarterly Bonus + OTE £80k and Up + 8% pension contribution + Work from Home / Client site + 35 hours a week + 25 days holiday + Wellbeing package + Outstanding Career Progression Are you from a Technical Sales or Engineering background with a thorough understanding of Pressure Vesse click apply for full job details

Managed Services Pre-Sales Service Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value click apply for full job details

Advancing People Multilingual Recruitment Specialists are now recruiting for a Dutch speaking Service Desk Engineer/Service Desk Analyst for their client. This role is 100% remote As a Dutch speaking Service Desk Analyst it will be your responsibility to provide support assistance via the telephone and email to the Dutch speaking region click apply for full job details

Support Services Technical Lead - ServiceNow Remote working Salary up to £100K I am recruiting on behalf of a ServiceNow Partner who are looking to add a Managed Services Technical Lead to their ever-increasing team. This role is a growth role, and they are looking for someone who can scope, design solutions and deliver. You will be tasked with but not limited to: Design and configuration of the platform and modules ITSM, CSM, ITOM. Supporting day to day operation of the platform. Working with the current team to fulfill business requirements, whilst using your knowledge to push and promote improvements to generate and increase return on investment. What we are looking for: Proven ServiceNow development experience. Experience and knowledge of languages such as: HTML, CSS, JavaScript. Experience working in a Domain Separated Platform ServiceNow certification would be advantageous: System Administrator, CIS-ITSM, CIS-ITOM. ITIL v4 Foundation qualified would also be preferable.

R13 Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service and problem-solving are at the heart of everything they do. Supporting a specialist software platform, you will play a key role in delivering a high-quality experience to clients while developing valuable technical and client-servicing skills. Full-time, Monday to Friday hours with hybrid working available. Salary offered is circa. £26,000. Full product training will be provided, making this a fantastic opportunity for someone who is passionate about technology and customer support and wants to build a long-term career within a growing IT business. The Company This forward-thinking technology business develops and delivers specialist software solutions to their clients. With a strong focus on innovation, collaboration and client success, they offer excellent long-term development opportunities within a supportive and people-focused working environment. Benefits - Hybrid working opportunities - Pension scheme - Ongoing training and development - Clear career progression opportunities - Supportive and collaborative team environment - Exposure to cutting-edge technologies and projects The Day to Day - Providing first-line remote support to software users and clients. - Logging and managing incidents and service requests via the ticketing system. - Investigating and troubleshooting technical issues using internal and external resources. - Prioritising support tickets based on urgency and impact. - Escalating more complex issues to specialist teams where required. - Maintaining accurate documentation and updating records clearly and consistently. - Providing timely updates to clients and internal stakeholders. - Supporting user onboarding/offboarding and access management processes. - Assisting with password resets, account amendments and user administration. - Contributing to knowledge base documentation and process improvements. - Ensuring compliance with internal security and operational procedures. You Will Have / Be - Previous experience within a customer service, service desk or helpdesk position. - Excellent communication skills, both written and verbal. - Strong customer service and relationship-building abilities. - Good IT literacy, including Office 365. - Strong organisational skills and attention to detail. - Ability to prioritise workload and manage multiple tasks effectively. - A proactive and positive approach to problem-solving. - Comfortable working in a fast-paced and evolving environment. How to Apply To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days upon initial submission of your CV, please assume you have been unsuccessful on this occasion.

Service Desk Analyst About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes World s Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing We are looking for an analyst to provide a single point of contact for the Service Desk, providing first line diagnosis, resolution and functional escalation of incidents and service requests on the client Service Desk. The contracted hours are 37.5 per week, between 7am-7pm Monday-Friday and individual shift patterns will be discussed at interview stage. Responsibilities : - Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered - Own tickets and provide functional escalation to Ricoh, the customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis - Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets - Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer - Work in conjunction to company policies, procedures and standards so that behaviours and working practices are in line with the Ricoh way - Maintain understanding of applicable technologies in use by the customer to contribute to a higher level of first time fix rates - Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service to customers - Engage in "shift left" activities with technical teams to allow more incidents to be resolved at first line cutting down disruption to users and enhancing customer satisfaction The Service Desk Analyst will ideally have - Experience of working in a client facing IT environment - Must be capable of working unsupervised to agreed timescales - Excellent interpersonal skills - Ability to develop good relationships with customers - Ability to organise and prioritise work in an effective manner - Methodical and disciplined approach to work - General knowledge of Third party support agreement(s)A basic understanding of Service level agreements or arrangement(s) - xperience of providing remote support services across standard desktop / laptop / thin client environments - Technical support skills in supporting Active Directory, Microsoft Office, Exchange, Lotus Notes, Citrix, Mobile Devices and Microsoft operation systems - Excellent troubleshooting skills Desirable - Experience of using a service management system such as ServiceNOW - Awareness of ITIL framework

Managed Services Pre-Sales Service Architect Location: Remote Salary: 65k + Car + 10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value. - Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services. - Engage with Clients : Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership. - Lead Solution Authority : Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities. - Develop Proposals & Documentation : Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency. - Manage Risks & Assumptions : Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum. - Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. - Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. - Drive Successful Outcomes : Align service designs with business goals to ensure exceptional quality and customer satisfaction. About You - Industry Experience : You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security. - Solution Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from 100k to over 10m. - Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. - Commercial Acumen : Your experience includes strong commercial and bid skills, including governance and costing models. - Exceptional Communication Skills : You excel in documentation and presentations and feel comfortable communicating at the CxO level. - Leadership & Collaboration : You are skilled in leading virtual teams and fostering collaboration across technical and sales functions. - Understanding of TUPE and Managed Services Contracts : Knowledge of transition and transformation in managed services contracts is a plus. - Public Sector Experience : Familiarity with public sector procurement processes is an advantage. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Service Design & Transformation - 6-Month Contract - 500 to 550pd - Fully Remote We are seeking an experienced Service Designer to play a key role within a major transformation programme. This is an opportunity for a passionate user-centred design practitioner to shape and improve services that deliver meaningful outcomes for users, stakeholders and the organisation. The successful candidate will lead multidisciplinary teams through discovery, service mapping, service blueprinting, prototyping and testing, helping define problems clearly before designing and validating solutions. This role is ideal for someone whose primary discipline is Service Design and User-Centred Design (UCD), rather than project delivery, PMO or change management. You will champion user-centred ways of working, facilitate collaboration across diverse stakeholder groups, and build the capability of others to adopt evidence-led service design approaches. Key Responsibilities - Lead service design activities across discovery, alpha and iterative delivery phases. - Facilitate workshops and collaborative sessions that bring together users, stakeholders and delivery teams to build shared understanding and momentum. - Guide multidisciplinary teams through complex problem-solving and transformation initiatives. - Create and maintain service maps, service blueprints, journey maps and other design artefacts that support decision-making. - Use research, data, analytics and operational insight to identify problems, opportunities and improvement initiatives. - Design, develop and test prototypes, ensuring ideas are validated before wider implementation. - Balance user needs, organisational objectives and operational considerations when shaping service improvements. - Advocate for and embed user-centred design practices across teams and stakeholders. - Help teams navigate ambiguity, define problems effectively and focus on meaningful outcomes. - Support capability development, coaching colleagues in service design methods and best practice. - Work closely with researchers, business stakeholders, technical teams and delivery colleagues to ensure services meet user needs and organisational goals. - Contribute to the continuous improvement of service design practices, tools and standards. Knowledge, Skills and Experience Essential - Strong practical experience in Service Design, User-Centred Design (UCD) and process mapping. - Proven experience leading service design activities within complex organisational or digital transformation programmes. - Excellent facilitation skills, with the ability to engage stakeholders, users and delivery teams effectively. - Experience delivering sustainable process improvements and business change initiatives. - Strong analytical and problem-solving skills, using evidence to understand issues and identify opportunities. - Experience working within multidisciplinary teams, managing differing viewpoints and reaching effective outcomes. - Ability to plan and lead discovery activities, experimentation and iterative design approaches. - Experience applying user research, feedback, analytics and operational insight to inform decision-making. - Strong stakeholder management skills, with the ability to translate and balance technical, operational and business requirements. - Ability to make evidence-based design decisions and confidently explore multiple solution options. - Experience of creating and testing prototypes using appropriate methods and tools. - Strategic thinking with the ability to focus on long-term outcomes rather than short-term activities. - Strong understanding of accessible and inclusive service design principles. - Experience using collaborative digital tools such as Microsoft 365, Teams, Trello or similar platforms. - Ability to build capability in others and promote user-centred, outcome-focused ways of working. Desirable - Familiarity with the Government Service Standard or similar service design frameworks. - Experience working within Agile environments and understanding of Agile delivery practices and tools. - Knowledge of Lean, Lean Startup, Lean Six Sigma or continuous improvement methodologies. - Experience working in public sector, digital transformation or service improvement environments. - Professional certifications in Service Design, User-Centred Design or related disciplines. We are looking for someone who is: - A strong advocate for user-centred design and service improvement. - Comfortable operating in complex environments with ambiguity and competing priorities. - Collaborative, curious and evidence-driven. - Skilled at bringing people together to solve problems and create better outcomes. - Passionate about designing services that work for both users and the organisation. - Able to influence stakeholders and drive the adoption of modern service design practices. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Fire Alarm Service Sales BDM London / Essex £35k Base + Commission to £50-60k OTE + Car / Car Allowance Fire and Security Careers are recruiting for a growing and well?respected Fire Alarm Service provider that's ready to bring on a dedicated Business Development Manager to drive new service and maintenance contract sales across London and Essex. You can sell other services Like Fire Extinguishers as well and help businesses be up to date with maintenance of fire safety. This is a rare opportunity - the company has no other service salespeople, meaning you'll have complete ownership of the service sales function and the freedom to build your patch your way. The Opportunity You'll be the face of the business for new service contract development, visiting companies across London and Essex to secure maintenance agreements for Fire Alarm systems. With an established engineering team, strong reputation, and no internal competition, you'll have the platform to succeed quickly. What's on offer - if you can sell service contracts for fire alarm maintenance in Essex and London - Work from Home covering Essex and London area - £35k base salary - Realistic OTE of £50k - Company car or car allowance - Autonomy to build and grow your own client base - Supportive management and a trusted brand behind you - A chance to shape the service sales function from the ground up What you'll be doing - as a Service seller maintenance Contract seller - Fire Alarm servicing - Developing new business for Fire Alarm service and maintenance contracts - Visiting commercial clients across London and Essex - Building long?term relationships and securing ongoing service agreements - Representing a company known for quality engineering and reliable service delivery If you're already selling Fire Alarm service contracts and love winning new business / visiting clients/ surveying or quoting- this role gives you the freedom, backing, and earning potential to thrive if you have sold Fire alarm service before Google, Call, or Apply to: Steve Eley - Fire and Security Careers/ Eley Solutions Let's talk if you want a role where you can truly make your mark.

Service Delivery Manager Remote - occasional travel to Croydon and other client sites Up to 670 per day inside ir35 Initial 3-month contract (extension likely) Active SC clearance We're looking for an experienced Delivery Manager to join a major government technology transformation programme, helping deliver the next generation of secure law enforcement data services. This is an excellent opportunity for someone with a strong background in technical cloud delivery , leading multidisciplinary infrastructure teams within complex, highly secure environments. You'll be responsible for coordinating the delivery of critical cloud infrastructure that supports multiple product teams, working alongside DevOps Engineers, Database Administrators, Network Managers, Technical Architects and FinOps specialists to ensure successful programme delivery. What you'll be doing - Leading the delivery of a highly skilled technical infrastructure team - Managing delivery plans, risks, issues and dependencies across multiple workstreams - Providing clear progress updates to both technical and senior business stakeholders - Facilitating Agile ceremonies including daily stand-ups and sprint planning - Maintaining visibility of technical environments and their utilisation - Tracking environment ownership and supporting governance activities - Coordinating infrastructure readiness for product delivery teams - Supporting environment lifecycle management, including decommissioning where appropriate - Working closely with engineering teams to remove blockers and enable successful delivery What we're looking for - Proven experience as a Delivery Manager leading technical cloud infrastructure projects - Experience managing multidisciplinary technical teams including DevOps, Infrastructure, Networks, Database Administration and Architecture - Strong understanding of Agile delivery methodologies - Excellent stakeholder management and communication skills - Experience reporting to both technical and non-technical audiences - Ability to manage competing priorities within large-scale transformation programmes - Previous experience delivering projects within secure or regulated environments Desirable - Experience delivering government or public sector technology programmes - Knowledge of cloud platforms such as AWS or Azure - Experience working within highly secure environments - Understanding of infrastructure governance and environment management

Power Platform Engineer IT Managed Services, Power Platform, M365, SharePoint, Power Apps, Power Automate, Fabric, Power BI, Azure, Migrations, Implementations, Compliance, DR, Backup, SC Cleared Fully Remote (UK) This is a fantastic permanent Power Platform Engineer opportunity with a leading IT Managed Services company click apply for full job details

An exciting opportunity has arisen to join a leading UK technology and digital services organisation that delivers mission-critical solutions for major public and private sector clients. Hiring on behalf of the client, this role is ideal for an experienced ServiceNow Lead Solution Architect looking to combine technical leadership with stakeholder engagement while shaping the future of enterprise S click apply for full job details

Head of Customer Support - B2B SaaS Permanent Location: London / South East - Hybrid and remote working Salary: £80,000 - £90,000 (+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international click apply for full job details

Production Services Specialist II Remote Inside IR35 $90 p/h 4-Day Week (up to 40 hrs, Rota-Based) IP Services/Load Balancing & DDI We're looking for an experienced Production Services Specialist II (contract) to support a large-scale IP Services environment. This is an operations-focused role, acting as the technical subject matter expert for network incidents affecting load balancing an click apply for full job details

Service Manager, Governance £69,061 (in probation) rising to £72,696 Remote/Peterborough Permanent Full Time - Mon- Fri Are you an experienced governance professional with a strong understanding of social housing regulation and corporate governance? We are seeking a Service Manager of Governance to lead and develop our governance framework, ensuring the organisation maintains the highest stand click apply for full job details

ServiceNow IRM / SecOps Technical Consultants UK Remote 50,000- 90,000 depending on experience I'm working with an established ServiceNow consultancy that is continuing to grow its Risk and Security practice following a strong pipeline of new and existing client work. They're looking for Technical Consultants at different levels with experience across ServiceNow IRM, SecOps or both. Whether your background is focused on Risk Management, Policy and Compliance, Vendor Risk, Audit Management, Security Incident Response or Vulnerability Response, there is flexibility to shape the position around your main area of expertise. This is a genuinely client-facing role where you'll be involved throughout the project lifecycle. You'll lead workshops, understand the client's challenges and turn those requirements into practical ServiceNow solutions. You'll also have the opportunity to influence design decisions, challenge requirements where appropriate and make sure what is delivered works properly for the people using it. You'll be joining an experienced team with strong knowledge of the ServiceNow platform and plenty of work ahead of them. It would suit someone who wants more ownership of their projects, greater exposure to clients and the chance to develop their expertise across complex risk and security environments. The role is predominantly remote, with occasional travel to client sites when required. Due to the nature of some of the projects, you'll need to hold UK Security Clearance or be eligible to obtain it. What you'll be doing You'll work closely with clients to understand their risk, compliance and security requirements before helping to design, configure and implement the right ServiceNow solution. This will include running workshops, shaping technical requirements, contributing to solution design and supporting projects through build, testing and deployment. Depending on your experience, you may also take ownership of technical workstreams, provide guidance to other members of the team and support clients in improving how they use the platform after implementation. What we're looking for - Experience delivering ServiceNow projects within a client-facing environment - Strong experience across ServiceNow IRM, SecOps or both - Knowledge of modules such as Risk Management, Policy and Compliance, Vendor Risk, Audit Management, SIR or Vulnerability Response - Technical experience covering configuration, customisation and solution design - Confidence running workshops and working with both technical and non-technical stakeholders - A good understanding of ServiceNow standards and platform best practice - ServiceNow certifications such as CSA, CIS-RC, CIS-VR or CIS-SIR would be beneficial - Existing UK Security Clearance or eligibility to obtain it Salaries range from 50,000 to 90,000 , depending on your level of experience and module specialism. There is also a good benefits package including pension, private healthcare and generous annual leave. If you've been considering a move and want more ownership, interesting project work and the opportunity to build your name within ServiceNow Risk and Security, please apply or get in touch for a confidential conversation. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Client Services Representative - Transfer Agency / Investment Services Manchester 12-month contract PAYE This is a contact centre role within a regulated financial services environment, supporting shareholder enquiries and investment services activity. Role details Job Title: Client Services Representative - Transfer Agency / Investment Services Location: Manchester Working pattern: Hybrid - 4 days onsite per week Contract: 12 months initial Rate: £25.11 per hour including holiday pay / £21.83 PAYE per hour Hours: Shift pattern between 8:30am - 6:00pm Training: Structured 4-week Transfer Agency training programme Important to note This is a predominantly phone-based contact centre role . You must be comfortable with: - Handling a high volume of shareholder/client calls - Working across phone, email, webchat and written correspondence - Working 4 days per week onsite in Manchester - Shift patterns between 8:30am and 6:00pm - A rota-based working pattern, including a rotating WFH day - Working to quality, productivity and client outcome targets - Completing a detailed 4-week training programme Once experienced, there may be some off-call casework, but the role should still be viewed as a call-centre-led client services position . What you'll be doing You'll act as a first point of contact for shareholder enquiries, supporting clients with account queries, trade-related requests, case investigations and issue resolution. Responsibilities include: - Handling shareholder enquiries across phone, email, webchat and written correspondence - Executing telephone trades in line with client instructions and procedures - Investigating account and statement discrepancies - Managing open cases through to resolution - Providing clear, confident and professional client support - Working across multiple management companies and processes - Escalating issues where required while maintaining ownership - Delivering accurate work in a regulated, target-driven environment Ideal background This role would suit candidates with experience in: - Contact centre / call centre - Financial services customer support - Banking customer service - Investment platform client services - Shareholder services - Transfer agency - Pensions / wealth / insurance customer support - Regulated case handling - Payments or account servicing Key requirements - Previous client service or contact centre experience - Comfortable in a phone-based role - Strong written and verbal communication skills - Good attention to detail - Able to work under pressure and meet targets - Comfortable working in a regulated environment - Able to work 4 days onsite in Manchester - Open to a 12-month contract

Employee Relations Manager (National Health Service) Directorate: Corporate Department: Human Resources and Organisational Development Reporting to: Head of Employee Relations Responsible for: Senior Employee Relations Advisers Employment type: Contract Working arrangement: Hybrid (3 days on-site) Hourly rate: 26.16 Location: Croydon Start date: ASAP About the role We are seeking an experienced Employee Relations Manager to join a complex NHS organisation in Croydon Working with the Head of Employee Relations, you will lead a professional service, oversee complex casework and ensure investigations are fair, consistent and completed on time You will promote early resolution, advise managers, manage the Employee Relations team and improve case quality, performance and NHS staff experience Main responsibilities Employee relations and case management - Lead complex disciplinary, grievance, dignity at work, bullying and harassment, and capability cases - Provide expert advice in line with NHS policies, employment law, ACAS guidance and best practice - Manage complex investigations, hearings, appeals and formal processes - Ensure investigations are thorough, evidence-based and completed on time - Oversee investigation reports and hearing documentation - Support managers presenting cases and advise hearing chairs and panels - Identify and escalate procedural, evidential and organisational risks - Maintain confidentiality and protect sensitive employee relations information - Liaise with external legal advisers on legal and Employment Tribunal matters - Build effective relationships with Trade Unions and senior stakeholders Team leadership - Line-manage and develop Senior Employee Relations Advisers - Set quality standards, allocate work fairly and monitor performance - Track case progress, quality and completion times - Keep the employee relations case-management system accurate and current - Coordinate service cover and promote early, compassionate resolution Policy, training and service development - Draft, review and implement policies in line with NHS Terms and Conditions, employment law and best practice - Develop guidance, templates and tools for managers and employees - Design and deliver employee relations training for NHS managers - Maintain intranet guidance and resources - Promote fair treatment and a compassionate employee relations culture - Capture lessons learned and implement service improvements - Lead or support employee relations projects Data, reporting and assurance - Analyse employee relations data to identify trends, risks and improvement opportunities - Produce KPI and performance reports for senior management - Monitor case timelines, outcomes and disparities relating to protected characteristics - Develop action plans where concerns or inequalities are identified - Support Freedom of Information and Subject Access Requests within required timescales General responsibilities - Deputise for the Head of Employee Relations - Work independently and manage competing priorities - Support junior colleagues and the wider NHS HR team - Maintain current knowledge of employment law and NHS HR practice - Complete appraisal, professional development and mandatory training requirements Person specification Essential qualifications and experience - Degree-level qualification or equivalent - CIPD qualified and registered - Evidence of continuing professional development - Extensive employee relations experience within the NHS or another complex organisation - Experience managing complex investigations, hearings and sensitive people matters - Experience in a multidisciplinary and unionised environment - Experience advising senior managers and influencing stakeholders - Experience developing policies and delivering employee relations training - Experience managing and developing a team Essential knowledge and skills - Strong knowledge of employee relations, employment law and HR best practice - Ability to interpret and apply employment law in complex cases - Excellent communication, negotiation and influencing skills - Confidence handling conflict and emotionally sensitive situations - Strong planning, prioritisation and independent decision-making skills - Ability to analyse data and present findings clearly - Good Microsoft Word, Excel and PowerPoint skills - Experience using the NHS Electronic Staff Record or a comparable HR system Desirable - Postgraduate Certificate in Employment Law or equivalent - Previous NHS experience - PRINCE2 or another relevant project-management qualification Important Information - Applicants must be UK residents - No visa sponsorship is available for this role - This role is hybrid, requiring three days on-site each week, with no fully remote option - Salt contact: Robert Sprigens, (url removed) About this advert This advert provides a simplified overview of the position. Applicants whose qualifications and experience align with the role requirements will receive the full job description following submission and initial review of their application. Rates depend on experience and client requirements

DB&T Service Desk Technician Salary: £27,300 plus other Veolia benefits Hours: 40 hours per week Location: Hybrid working 2-3 days in our Otterbourne office (SO21 2EA) Duration: 18 Month FTC When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: - Discounts on everything from groceries to well known retailers - Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to - 24 hour access to a virtual GP, 365 days a year, for you and family members in your household - One paid days leave every year to volunteer and support your community - Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: This role will provide expert technical support to our employees throughout the UK and Ireland, with a particular focus on ChromeOS and the Google Workspace suite, alongside traditional Microsoft Windows and Office support. The role holder will possess a strong understanding of both platforms, excellent troubleshooting skills, motivation and a customer-centric approach to problem resolution. Additionally, there are a high number of Veolia specific and bespoke services / applications that need to be supported. Therefore, the desire and ability to learn quickly as new services come online is a must. Additional responsibilities include: - Providing expert levels of technical support for ChromeOS devices and Google Workspace applications (Gmail, Drive, Docs, Sheets, Slides, Meet, etc.). - Provide comprehensive technical support for Microsoft Windows operating systems and Microsoft Office suite applications (Word, Excel, PowerPoint, Outlook, etc.). - Troubleshoot, log and resolve complex hardware and software issues across both ChromeOS and Windows environments. - Administer and support Google Workspace user accounts, permissions, and security settings. - Utilise and maintain ticketing systems (e.g., ServiceNow) to accurately log, track, and resolve incidents and service requests. Ensuring that you manage and set appropriate priority to your own queue. - Develop and maintain technical documentation, knowledge base articles, and customer user guides - Collaborate with other IT teams to troubleshoot, escalate and resolve complex technical issues. - Provide verbal, written and remote support to end-users across various UK & Ireland locations. - Participate in IT projects and initiatives as required. - Ensure adherence to ITIL (or equivalent) best practices and Veolia UK IT policies and procedures. - Ensure adherence to DB&T Local a nd Global policies and processes What we're looking for: - Previous experience working in a similar role - IT Literate with knowledge of ChromeOS and Googlesuite - Knowledge of service now or other call management system (Preferred) - Analytical and problem solving skills - Adaptive and keen to learn new skills - Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Our well-established national business, with a strong reputation for innovation, is looking for a Customer Relationship Manager to join its dynamic team based in Quedgeley. The company prides itself on a culture built around integrity, collaboration, innovation and excellence. This is a pivotal role focused on protecting and strengthening customer relationships. The successful candidate will take ownership of customers at risk of leaving, working proactively to resolve service issues, rebuild confidence and maximise customer retention. Working closely with internal teams, you'll drive effective service recovery plans while identifying opportunities to improve the overall customer experience. This is an excellent opportunity for someone who thrives on building relationships, solving problems and influencing positive outcomes. You will be a confident communicator with strong negotiation and objection-handling skills, commercial awareness, and the ability to remain calm under pressure. Key Responsibilities: - Act as the main point of contact for customers at risk of cancelling their contracts. - Build strong relationships with customers to understand concerns and restore confidence in the service. - Investigate issues, identify root causes and implement effective service recovery plans. - Work collaboratively with internal teams to improve service delivery and customer satisfaction. - Maintain regular communication throughout the recovery process, ensuring commitments are met. - Monitor service performance and identify trends impacting customer retention. - Maintain accurate records of customer interactions, recovery actions and outcomes. - Produce reports on retention performance, recurring issues and opportunities for continuous improvement. - Share best practice with colleagues to support customer retention and service recovery. - Manage the contract termination process where retention is not achievable. Candidate Attributes: - Previous experience in customer relationship management, retention or customer success. - Strong relationship-building and communication skills. - Confident handling challenging conversations and resolving customer concerns. - Commercially aware with a proactive, solutions-focused approach. - Organised, resilient and able to prioritise effectively in a fast-paced environment. ? Flexible Working - Monday - Friday, 40 hours per week (flexible start and finish time) - one day per week WFH Salary - £32,000+ plus excellent benefits including: - 25 days' annual leave plus bank holidays - Healthcare Cash Plan (Medicash) - Employee Assistance Programme (EAP) - 24/7 GP and prescription service - Employee wellness programme - Company pension scheme - Life assurance - Birthday off every year after 12 months' service

Senior Technical Design Authority (TDA) - Cisco SD-WAN Architect Location: UK (Hybrid / Remote) Job Type: Full-Time / Contract About the Role We are looking for a Lead Network Architect / Senior TDA to drive complex, multi-vendor enterprise network transformations from concept to delivery. You will work directly with clients to translate business needs into scalable solutions, lead technical design governance, and author complete HLD/LLD packages. What You'll Do - Design & Delivery: Produce High-Level (HLD) and Low-Level Designs (LLD) for complex enterprise networks. - Technical Leadership: Guide design teams and operational staff while driving design assurance through peer reviews and governance checkpoints. - Client Engagement: Work directly with customer stakeholders to define technical strategy, Statements of Work (SOW), and Bills of Materials (BOM). - Mentorship: Coach junior/mid-level engineers and support teams. What You Need - Cisco SD-WAN: Proven design experience with Cisco SD-WAN (Viptela) ; "White Glove" enterprise migration experience is a strong plus. - Hardware Expertise: Solid design experience with Cisco Catalyst 8000 Edge Series platforms. - Core Skills: Deep Enterprise LAN/WAN routing knowledge (BGP, OSPF, IPsec). - Certifications: Active CCNP (CCIE is a bonus). - Background: Proven track record in Enterprise, Service Provider, or Public Sector network design. How to Apply If you are an experienced TDA or Lead Network Architect, click Apply with your updated CV to set up an initial conversation. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Julie Rose Recruitment is working on behalf of our client, a company dedicated to enriching the lives of their members, families, and communities, is seeking a Customer Service Team Leader. Guided by a purpose of care, compassion, and long-term support, they are looking for someone to inspire and lead their team. Main duties for the Customer Service Team leader: - Lead and inspire a team of 6 12 Customer Service Advisors - Deliver outstanding service from first contact to contract conclusion - Foster a positive, inclusive environment where colleagues thrive - Coach, develop, and motivate your team to reach their full potential - Monitor performance, quality, and continuous improvement - Handle customer concerns with fairness and care - Drive process efficiencies and improvements - Contribute to team and business success Required skills for the Customer Service Team leader: - Experience leading customer service teams in a contact centre setting - Passion for developing others and helping them succeed - Strong organisational and performance management skills - Ability to manage risks and make sound judgments - Financial Services experience? That s a plus, but not essential! Benefits for the Customer Service Team leader: - 10% discretionary annual bonus - 25 days holiday + bank holidays - Paid volunteering day - Holiday purchase scheme - Contributory pension (up to 10% matched) - Life cover (4x salary) - Healthcare cash plan - Ongoing training & development - Wellbeing support - Flexible working: 35 hours/week, Monday to Friday, with options for remote work after training This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above. Working Hours: 35 hours per week, Monday to Friday (rotational shifts: 08 15 and 09 00). After training, there s the flexibility to work up to one day per week from home.

Remote work, from home, flexible hours - great income potential. Self-employed, remote working from home, with multiple opportunities for creating an income. We are looking for self-motivated, ambitious, and out-going people who would like to be part of something bigger than themselves and help hundreds of people along the way. This is a great opportunity to be partnered with an award-winning, and rapidly growing British PLC company, but be fully in control of the hours you do, and the money you want to earn. You will be able to work from home, and choose your own hours but have the backing, support, and training from an experienced mentor who has already been successful in the business. As a self-employed business partner, you will be helping people significantly reduce their household costs and earn cashback on all their shopping. With the current crisis in energy, and worrying, rising costs for most people you will be absolutely well placed to not only help others but earn a substantial income along the way. Would you like to work for yourself, earn a very good income now but also build up a passive/residual income increase every month to provide you with financial security in the future? You would be joining thousands of others from all different backgrounds and industries who are taking control of their own finances and building a business of their own. Teachers, policemen, students, parents, tradesmen, mortgage brokers, social media managers, servicemen, farmers, are just some of the backgrounds that our successful partners have come from. This can be full-time, or part-time. For most people, this is a bolt-on business, which fits in the nooks and crannies around other jobs, businesses, or family commitments. This is your own business, but you are very much not on your own in business. The community, backing, teamwork, and camaraderie are outstanding, and you would be very much part of a supportive and well-respected community. This is a real chance to map out your own future finances, help hundreds of people along the way, and connect with other like-minded people. For more information, or to book a short zoom call to discuss please call/text (phone number removed)