Managed Services Pre-Sales Service Architect

Managed Services Pre-Sales Service Architect

Location: Remote

Salary: 65k + Car + 10k comms

Role Description

We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value.

• Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services.

• Engage with Clients : Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership.

• Lead Solution Authority : Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities.

• Develop Proposals & Documentation : Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency.

• Manage Risks & Assumptions : Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum.

• Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery.

• Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative.

• Drive Successful Outcomes : Align service designs with business goals to ensure exceptional quality and customer satisfaction.

About You

• Industry Experience : You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security.

• Solution Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from 100k to over 10m.

• Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential.

• Commercial Acumen : Your experience includes strong commercial and bid skills, including governance and costing models.

• Exceptional Communication Skills : You excel in documentation and presentations and feel comfortable communicating at the CxO level.

• Leadership & Collaboration : You are skilled in leading virtual teams and fostering collaboration across technical and sales functions.

• Understanding of TUPE and Managed Services Contracts : Knowledge of transition and transformation in managed services contracts is a plus.

• Public Sector Experience : Familiarity with public sector procurement processes is an advantage.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.