Technical Operations Manager

Technical Operations Manager Up to 60,000 + Bonus Hybrid (Uxbridge) IT

We're looking for a Technical Operations Manager to lead our Technical Support and Field Services teams, ensuring the delivery of exceptional technical support, operational excellence, installation quality, and customer service.

This is a fantastic opportunity for someone who enjoys combining people leadership, technical problem-solving, operational performance, and continuous improvement in a fast-paced technology environment.

What you'll be doing

• Leading and developing Technical Support and Field Service teams

• Acting as the senior technical escalation point for complex customer and operational issues

• Driving SLA performance, service quality and customer satisfaction

• Managing installation quality, audits, and technical standards

• Working with OEMs, dealer groups and third-party installation partners

• Monitoring device performance and operational KPIs to improve reliability and service delivery

• Implementing process improvements and driving operational excellence

• Supporting compliance, certification activities and technical governance What we're looking for

• Proven leadership experience within Technical Operations, Technical Support, Engineering, Service Delivery or Field Service Management

• Strong knowledge of telematics, connected vehicles, GPS/GNSS, CAN Bus, vehicle electrical systems, remote diagnostics and vehicle integration

• Experience managing technical teams and third-party service providers

• A data-driven approach to problem solving and continuous improvement

• Excellent stakeholder management and communication skills

• Auto-electrical qualifications or equivalent automotive electrical experience desirable

• Full UK driving licence Why apply?

• Hybrid working environment

• Opportunity to lead and shape a critical technical function

• Exposure to innovative connected vehicle technologies

• Collaborative and supportive team culture

• Excellent career development opportunities Technical Operations Manager Up to 60,000 + Bonus Hybrid (Uxbridge) IT