IT Operations Manager

IT Operations Manager

65,000 DOE

Woking

Are you an experienced IT Operations Manager looking for an opportunity to lead and shape a high-performing IT function? We are seeking a proactive and commercially minded professional to oversee day-to-day IT operations, manage third-party suppliers and ensure the delivery of secure, reliable and efficient technology services across a growing organisation.

This is a varied and hands-on leadership role where you will play a key part in driving operational excellence, improving service delivery and supporting future business growth.

Key Responsibilities:

• Lead the day-to-day management of IT operations, infrastructure and support services.

• Manage external IT support and cyber security partners, ensuring service levels are achieved.

• Lead and develop the internal IT operations team, creating a customer-focused support culture.

• Oversee the maintenance, performance and availability of hardware, software and network infrastructure.

• Build strong relationships with stakeholders across the business, ensuring IT services meet operational needs.

• Manage supplier relationships, budgets and service agreements.

• Support the delivery of IT projects and operational improvements.

• Oversee onboarding processes, equipment lifecycle management and user access.

• Ensure cyber security controls, monitoring and incident management processes remain effective.

• Support data protection activities and ensure compliance with internal policies and governance requirements.

• Identify opportunities for continuous improvement across IT operations and service delivery.

About You:

• Proven experience managing IT operations within a complex business environment.

• Strong knowledge of IT infrastructure , service delivery and supplier management.

• Experience leading and developing IT support or operations teams.

• A solid understanding of cyber security , identity and access management, patching and incident response.

• Knowledge of data protection and operational compliance requirements.

• Excellent organisational and stakeholder management skills.

• A proactive, solutions-focused approach with the ability to prioritise a varied workload.

• Strong communication skills with both technical and non-technical colleagues.

What's on Offer

• A key leadership position with real influence on business operations.

• A varied and rewarding role with opportunities to drive improvements.

• A supportive and collaborative working environment.

• Town centre location.

• Full-time, fully office-based position working a 40-hour week.

If you are passionate about delivering high-quality IT services and enjoy leading teams, we would love to hear from you.