Salesforce Application Support Specialist (FTC)

A well-established organisation is seeking a hands-on Salesforce Application Support Specialist to support a major Salesforce implementation as it progresses through testing, data migration and go-live.

This is an initial fixed-term contract with the potential to be extended or made permanent for the right individual.

This role is predominantly remote working, with ad-hoc travel to Cambridge required.

Key Responsibilities

• Act as the primary internal Salesforce specialist and subject matter expert.

• Support the final stages of a large-scale Salesforce implementation, including testing, deployment and post go-live support.

• Work closely with implementation partners to review, validate and improve delivered solutions.

• Configure and administer Salesforce, including objects, fields, permissions, workflows, automation and security settings.

• Support data mapping, migration and data quality activities.

• Assist with integrations between Salesforce and other business systems.

• Support SmartFlows document generation, templates, offer packs and automated communications.

• Build and maintain workflows, business rules, conditional logic and process automation.

• Investigate and resolve system issues, defects and user queries.

• Support QA, UAT and release validation activities.

• Create and maintain documentation, process maps and support procedures.

• Act as the ongoing owner of the Salesforce platform, identifying opportunities for improvement and optimisation.

Experience Required

• Proven experience as a Salesforce Administrator, Salesforce Application Specialist, CRM Administrator or similar.

• Strong understanding of Salesforce data models, objects, field mapping, workflows and automation.

• Experience supporting Salesforce implementations, migrations or major enhancement projects.

• Experience with data migration, data mapping and data quality activities.

• Experience supporting integrations with third-party systems.

• Knowledge of Salesforce Flow and business process automation.

• Experience with SmartFlows, Conga, Xpertdoc, Nintex or similar document generation platforms would be beneficial.

• Experience working with implementation partners, suppliers and business stakeholders.

Please ensure your location is clearly stated on your CV. Applications without a location will not be considered.

Apply Now!