Sales Support
Architectural Ceramics Inc.
Description: Job Title: Showroom Sales Support Reports to: Regional Sales Manager Department: Rockville Showroom FLSA Status: Salary, Exempt Date: 10/18/2022 Supervisory: N/A VISION Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service. Core Competencies - Excellent verbal and communication skills - Working knowledge of computer systems (CRM experience helpful) - Ability to maintain positive working relationship with customers and co-workers. - Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call. - Ability to create and use excel spreadsheets and word documents - Types 60 words a minute Job Duties - Be the showroom ambassador while helping to sell tile - Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI. - Smile, engage, greet customers with curiosity and empathy - Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.) - Enter client information and log traffic in SFDC - Distributes walk-in customers to Sales & Design Consultants per guidelines - Communicates with customers via Email, the phone and in person - Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection) - Check voice mail timely, within company standards - Schedule appointments for Sales & Design Consultants - Type and process sample check-outs via Salesforce - Hand out marketing material - Ensure everyone is helped - happy - and provided for - Maintain showroom appear by ensuring tile samples are put away - Keep reception area clean - Responsible for Opening/Closing showroom according to Checklist - Order showroom supplies (Backup) - Conduct price checks and stock inventory checks - Place follows up and receive sample orders - Responsible for UPS/FedEx/Currier Services as needed - Send out control samples to vendors - Help to process orders when needed - Send special items to customers or vendors (flowers, cookies, etc.) as needed - Schedules Courier service when applicable for designers. Master the 6 Deliverables : - Sales RX Follow through (See implementation for more detail) - Greeting properly (via phone, get them to make appointment, directions) - Good Morning, Evening, Afternoon - Building rapport - Get information - quote, related party - Next Appointment or Close - Daily Huddle - Rotation Schedule - Activities Completed by End of Day - Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties. - Open Tasks on their Home page - Response Time - Follow ups within 48 hours - Customer greeted within 15 seconds - Emails/VM within 2-4 hours - Pending meetings individually - weekly Reports Generated by Department and Frequency of use - Daily report to Manager - Daily Sales and Sign-In reports Key Performance Indicators - Maintains positive/inviting attitude with customers - All customers signed in and information recorded accurately - Walk-ins distributed as per guidelines - Develops rapport with major accounts - Sign-In Reports completed accurately and daily - Phones answered in a timely manner - Proper Phone etiquette followed - % of customer that are helped - Number of positive online social media reviews - Organized Front Desk EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45 I have read, understand and accept the duties, responsibilities and requirements as stated above. Employee Signature: Date: Requirements: PIb567eac4a9ca-1599