Renewals Sales Admin

Renewals Administrator

Location: Sheffield Contract: Permanent

The Opportunity

We are supporting a well-established, growing technology services business as they look to appoint a Renewals Administrator to join their commercial support team.

This is an excellent opportunity for someone who enjoys working in a fast-paced, customer-focused environment and has strong administration and organisational skills. The role is focused on managing customer renewals, supporting recurring revenue and working closely with internal teams to ensure a smooth customer experience.

You'll be responsible for coordinating renewal activity, preparing quotations, maintaining accurate records and ensuring contracts are renewed on time.

Key Responsibilities

• Manage and track customer contract and service renewals.

• Prepare accurate renewal quotations and obtain pricing where required.

• Liaise with customers regarding upcoming renewals and related queries.

• Work closely with Account Managers and internal teams to progress renewal opportunities.

• Maintain accurate CRM records and renewal documentation.

• Follow up outstanding quotations and customer responses.

• Support the processing of renewal orders and associated administration.

• Monitor upcoming deadlines and provide regular renewal updates.

• Escalate potential retention risks or issues where appropriate.

• Provide wider sales support cover during busy periods or annual leave.

About You

You'll ideally have:

• Previous experience in an administration, sales support or customer service role.

• Excellent organisation and attention to detail.

• Strong communication skills with both customers and colleagues.

• The ability to manage multiple priorities and deadlines.

• Good IT and CRM/system skills.

• A proactive approach and strong commercial awareness.

• Confidence working across different departments to achieve deadlines.

What's on Offer

• Competitive salary

• Generous holiday allowance

• Company pension contribution

• Health and wellbeing benefits

• Employee Assistance Programme

• Life assurance

• Employee discount platform

• Cycle to Work scheme

• Birthday day off

• Regular team incentives

• Volunteering day

• Career development within a growing business If you're an organised administrator who enjoys working in a commercially focused environment and wants to join a supportive, growing organisation, we'd love to hear from you.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.