Power BI Developer - IT

Job Requirements

• Strong Power BI build skills: DAX, Power Query (M), data modelling (star schema)

• Experience reporting from Dynamics 365 / Dataverse (tables, relationships, option sets, including custom tables)

• Delivered reporting for Customer Service / Contact Centre : cases, queues, SLAs, agent performance, call statistics.

• Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse Link/Fabric ) and shaping for analytics

• Implements RLS , governance, and performance optimisation (model + measures)

• Can translate service ops needs into clear KPIs, definitions, and usable dashboards Nice to Haves

• Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging)

• Broader Power Platform exposure (Power Apps/Automate) and how it impacts data/reporting

• ALM/DevOps for Power BI (pipelines, version control, environment promotion)

• Fabric/Synapse/Data Lake analytics patterns for scalable, historical reporting