People Administration Manager

People Administration Manager 42,000 Bedford, Hybrid Permanent, Full Time

We're looking for a People Administration Manager to lead a dedicated team that takes pride in delivering a responsive, professional and customer-focused service. This is an opportunity to make a real impact, not only through developing and supporting your team, but also by shaping how we improve our systems, processes and colleague experience for the future.

People are at the heart of everything we do, and our People Administration team plays a vital role in creating a great colleague experience from day one. Whether it's welcoming new starters, supporting managers, ensuring our people data is accurate, or helping colleagues access the support they need, the team provides the foundations that enable the wider organisation to thrive.

At bpha, we're committed to creating an environment where people can do their best work. Our values are at the centre of how we work together. We are ambitious in our pursuit of continuous improvement, we show empathy in our interactions with colleagues and customers, we believe we're better together through collaboration and partnership, and we take responsibility for delivering on our commitments.

This role would suit someone who enjoys combining people leadership with operational excellence. You'll have the opportunity to influence positive change, build strong relationships across the business and lead a team that is trusted to deliver a service that colleagues rely on every day.

If you're passionate about developing people, improving services and creating a great colleague experience, we'd love to hear from you.

Key Responsibilities

• Lead, motivate and develop the People Administration team, creating a positive and high-performing culture.

• Oversee all employee lifecycle administration, ensuring changes are processed accurately and on time.

• Ensure payroll-related activity is completed within required deadlines and employee records remain accurate and up to date.

• Deliver an excellent service to managers and colleagues, ensuring queries are resolved professionally and efficiently.

• Maintain compliance across key people processes, including Right to Work, DBS and visa requirements.

• Identify opportunities to improve processes, systems and ways of working to enhance the employee experience and service delivery.

• Produce people data, reports and insights to support decision-making.

• Lead or support People projects and represent the team in wider business initiatives.

Person Specification

We're looking for someone who:

• Has experience leading and developing administration or shared services teams.

• Has a strong understanding of employee lifecycle administration and HR processes.

• Enjoys balancing people leadership with operational delivery.

• Can manage multiple priorities while maintaining a high level of accuracy and attention to detail.

• Is customer-focused and committed to delivering a great experience for colleagues and managers.

• Builds positive working relationships and communicates confidently with a wide range of stakeholders.

• Is proactive, organised and always looking for ways to improve how things are done.

• Uses data and insight to inform decisions and drive improvements.

• Takes ownership, follows through on commitments and isn't afraid to challenge constructively when needed.

Please Note: We reserve the right to close this vacancy before the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.