Ops And Product Jobs in Mid Glamorgan

Job Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure to a fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make a visible impact. Who are we: Flotek Group is one of the fastest-growing technology companies in the UK, delivering IT, Cybersecurity and Communications services to small and medium-sized businesses. With sales and support teams across the country, we are building a service operation that combines technical expertise, commercial focus and genuine care for our partners. When you join Flotek Group, you join our Purple Army: a collaborative, ambitious team guided by shared values and high standards. We move quickly, learn constantly, recognise great work, and take pride in delivering the kind of service that earns trust and creates a genuine Wow for our partners. The Role: As Service Operations Manager, you will be a key member of the Service Leadership Team, responsible for leading and developing specialist IT service functions that deliver world-class outcomes for our partners. Reporting directly to the Head of Service, you will provide strategic leadership across Service teams, ensuring service excellence, operational efficiency, employee engagement, and continual improvement. This is a leadership-first role. Your technical background will help you challenge decisions, understand escalations and support your teams, but your biggest impact will come from building high-performing teams, developing future leaders, improving service delivery and creating an environment where people are engaged, accountable and proud of the service they deliver. You will work closely with Team Leaders, Service Excellence, Project Delivery, Account Management and Senior Leadership to shape a scalable, high-performing service operation as Flotek continues its ambitious growth journey. Responsibilities: You will be expected to lead through your Team Leaders, setting clear expectations, coaching consistently, and creating a culture where people understand what great service looks like. The right person will be comfortable having honest conversations, recognising strong performance, supporting development and holding teams accountable in a fair, constructive and consistent way. - Lead, develop and inspire Team Leaders and operational teams, creating a high-performance culture where people feel supported, challenged, recognised and accountable for delivering exceptional service. - Build leadership capability across the department through coaching, mentoring, succession planning, structured one-to-ones and regular performance development activity. - Own service performance across all supported functions, ensuring exceptional customer outcomes, operational excellence and consistent achievement of service targets. - Act as the senior escalation point for major partner issues, balancing customer experience, employee wellbeing and commercial objectives. - Define and deliver strategic service improvement initiatives that enhance scalability, efficiency and support Flotek's continued growth. - Work closely with senior leadership to shape departmental objectives, resource planning, budgets and long-term operational strategy. - Establish and own KPI frameworks, operational reporting and performance dashboards, providing regular insights and recommendations to Directors and the Senior Leadership Team. - Ensure effective capacity planning, governance and compliance with company policies, security standards and industry best practice. - Build strong relationships with key partners and stakeholders, acting as a senior representative of the Service Department during reviews, escalations and critical service events. - Drive measurable improvements in partner satisfaction, retention and overall service experience through a customer-first approach. - Lead continual service improvement initiatives through data analysis, root cause investigations and operational reviews. - Champion innovation, automation and emerging technologies that improve efficiency, employee experience and partner outcomes. What we're looking for: - Strong people leadership, coaching and team development skills, with the ability to build high-performing teams and future leaders. - Experience managing operational performance through KPIs, SLAs, service reporting and continual improvement initiatives. - Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organisation. - Commercially aware, with the ability to balance partner outcomes, operational requirements and business objectives. - Strong understanding of Managed Services, Service Operations and modern MSP technologies, including Microsoft 365, Azure, networking and cyber security, with the confidence to support technical discussions without needing to be the deepest technical expert in the room. - Familiarity with service management frameworks and tools, including ITIL, PSA, RMM, CRM and documentation platforms, with the ability to use data and process insight to improve service performance. - A customer-focused, organised and results-driven leader who thrives in a fast-paced environment and remains calm under pressure. - Proven leadership experience with a track record of leading Team Leaders, Supervisors or Managers. Benefits: - Competitive salary depending on experience. - Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. - Birthday day off. - Additional day off for personal life milestones. - "Give Back Day" for supporting a charity of your choice. - Perkbox discounts across shopping, gyms, restaurants and more. - Regular social events and team-building opportunities. - Career growth pathways into senior service leadership as Flotek continues to scale. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with experience of; IT Service Delivery Manager, Managed Services Operations Manager, IT Infrastructure & Operations Manager, IT Service Manager, Managed IT Services Lead, Service Operations Lead may also be considered for this role.

As a Recruitment Program Manager within our Managed Service Provider (MSP) division, youll play a pivotal role in driving the success of contingent workforce programs for one of our valued clients based in Wales. This role is ideal for someone who thrives at the intersection of operations, client service, and workforce strategy click apply for full job details

Job Title: ICT Cloud Infrastructure and Platforms Specialist Location: Bridgend Salary: £47,046 - £54,696 per annum Job Type: Full Time, Permanent Working Hours: 37 hours per week Closing Date: 31/07/2026, 15:00 Are you looking for your next career step? Do you want to be a part of an Innovative Organisation? About us: South Wales Police is the largest police force in Wales, serving a population of approxi click apply for full job details

Company Description Translux International established in 1987, is a privately owned company specialising in facilities trailers and technical trucks for the film and television industry. For over 35 years, the Company has focused on delivering high-quality facilities and exceptional service while operating with integrity and care click apply for full job details

The Valleys to Coast Group is at an exciting and pivotal stage in its development, with ambitious plans for growth, investment and organisation-wide transformation. Rooted in Bridgend but expanding its footprint along the South Wales M4 corridor, the Group goes beyond providing housing - it invests in places and delivers services that help people feel safe, supported and proud of where they live click apply for full job details

The Valleys to Coast Group is at an exciting and pivotal stage in its development, with ambitious plans for growth, investment and organisation-wide transformation. Rooted in Bridgend but expanding its footprint along the South Wales M4 corridor, the Group goes beyond providing housing - it invests in places and delivers services that help people feel safe, supported and proud of where they live. The organisation is seeking an exceptional Executive Director of Finance & Transformation to play a central role in shaping and delivering its next phase. This is a broad and influential Executive position, combining strategic financial leadership with organisation-wide transformation and extending well beyond the traditional Finance Director remit. You will join an organisation investing in its future, exploring new opportunities for growth and development, and seeking to harness technology, automation and emerging AI capabilities to improve services, increase efficiency and strengthen organisational performance. Strategic Priorities and Opportunity The Group has significant ambitions for growth and development, including increased activity across mixed-tenure development and a strengthened approach to funding and investment. As Executive Director of Finance & Transformation, you will be central to strategic decision-making, balancing growth and development opportunities with financial sustainability, funding, investment, risk and effective governance. Acting as a trusted adviser to the Executive Team and Board, you will provide robust financial and commercial challenge, helping shape where the Group invests, prioritises and exercises caution to build the financial capacity for sustainable growth. Strategic Financial Leadership You will provide strategic leadership across Finance and Treasury, safeguarding the Group's financial position and long-term resilience. Your remit will include the Financial Strategy, Treasury Management and Investment Strategy, alongside accountability for the 30-year business plan, budgets, business planning and value for money. With strong commercial and financial acumen, you will balance growth, investment and risk, with experience in development, funding and mixed-tenure models particularly valuable. You will also provide strategic assurance across financial reporting, controls, risk, governance and regulatory compliance, ensuring the Group has the financial capacity to deliver its ambitions. Organisation-Wide Transformation Alongside financial leadership, you will provide strategic direction for the Group's organisation-wide transformation agenda, ensuring change is coordinated, aligned to strategic priorities and focused on measurable outcomes. You will work across Finance and corporate services, Technology and IT, People and culture, Projects and transformation, Customer experience and Operations, maximising existing investment, strengthening automation and ensuring transformation is joined up across the organisation. Technology, Automation and AI The Group is exploring how technology, automation and AI can support its future operating model. You will be curious, forward-thinking and commercially minded, maximising existing systems and investments while identifying opportunities to improve services, increase efficiency and deliver sustainable value. About You We are looking for a commercially minded senior finance professional who can combine financial stewardship with transformation leadership. You'll bring: - A professional accountancy qualification - ACA, ACCA, CIMA or CIPFA - with active membership of a CCAB professional body - Significant strategic leadership experience at Director or Executive level within a housing association, construction or development sectors, or in an organisation with demonstrable exposure to the social housing sector - A strong track record of leading significant organisational change, transformation and complex restructuring - Experience working alongside Boards and Committees, with a strong understanding of governance, internal controls and risk - Experience negotiating, securing and restructuring corporate funding and treasury facilities - Strong knowledge of financial reporting, budgeting, financial sustainability and performance management - A commercial mindset, with a focus on value, efficiency and organisational sustainability Benefits - Hybrid and flexible working: offering a 9 day fortnight - Annual leave: 25 days increasing by 1 day for every completed year up to a maximum of 5 days plus bank holidays - Competitive Pension - Recognition events and thousands of retail discounts - Health care cash plan to help you pay for essential health bills, as well as providing you with 24-hour access to GP advice, counselling and more. How to Apply Yolk Recruitment is proud to be supporting the Valleys to Coast Group as its Executive Search Partner on this appointment. To apply, please submit your up-to-date CV along with a Supporting Statement of no more than two pages, outlining how your experience and skills meet the criteria set out in the person specification. If you are interested in exploring this opportunity and would like a confidential conversation about the role and to access the full candidate pack, please contact Hannah Welfoot at Yolk Recruitment. Closing Date : 23:59 Wednesday, 12th August 2026 First Stage Interviews: Wednesday, 26th August 2026 Second Stage Interviews: Tuesday, 8th September 2026

Alphatech are looking for Fire and Security engineers based in Caerphilly ( Wales) on a Permanent basis You must have CCTV- Intruder alarms- Access Control and Fire alarm experience for atleast 4-5 years. It is a major plus if you have worked for a large Fire and Security company. Salary is £27,000-£36,000 If you are looking for a new Fire and Security role then give me a call on (phone number removed) or drop me an email.