Customer Sales Advisor

Customer Sales Advisor Smethwick Salary: £26k to £28k

About the Role

We are seeking a proactive Customer Sales Advisor to join a busy sales team. This role is ideal for someone with experience in telephone-based sales and customer service who enjoys building relationships, processing orders and delivering exceptional customer support.

Key Responsibilities

• Handle telephone and email sales enquiries professionally.

• Process customer orders and ensure timely delivery.

• Respond to customer queries and resolve issues or escalate where appropriate.

• Monitor repair jobs and provide customers with regular updates.

• Maintain accurate CRM records and sales administration.

• Arrange collections for returned goods.

• Monitor back orders and urgent requirements, liaising with production where necessary.

• Prepare export documentation and customer invoices where required.

• Support Sales Managers with quotations, pricing and order updates.

• Promote company products, services and sales initiatives.

• Work collaboratively with internal departments to ensure excellent customer service.

Skills & Experience

• Previous experience in a fast-paced customer service or telephone sales environment.

• Strong communication and relationship-building skills.

• Excellent organisational and administrative abilities.

• Good working knowledge of Microsoft Office, particularly Excel and Outlook.

• Experience using CRM or catalogue software is advantageous.

• Strong attention to detail and problem-solving skills.

• Ability to work effectively as part of a team and manage multiple priorities.

What We're Looking ForA positive, customer-focused individual with a flexible approach, excellent organisational skills and a passion for delivering outstanding service in a busy sales environment.