User Researcher - SFIA 4

User Researcher

Rate: 530/day Inside IR35

Duration: 3 months initially

Clearance: Active SC required

Role Overview

We are looking for an experienced User Researcher to support the delivery of digital services within a complex Home Office environment. The role will sit within a multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services. The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order & Control

Key Responsibilities

Plan and conduct user research across digital services and products

Identify user needs, behaviours, pain points and opportunities for improvement

Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research

Analyse research findings and translate them into clear, actionable insights

Work closely with Service Designers, Interaction Designers, Product Managers, Business Analysts and delivery teams

Support iterative design and development by testing concepts, prototypes and live services with users

Present research findings clearly to delivery teams and senior stakeholders

Ensure research considers accessibility and the needs of users with different levels of digital capability

Maintain research artefacts and contribute to the wider evidence base across the programme

Skills & Experience

Strong experience as a User Researcher within digital or technology programmes

Experience planning, conducting and analysing user research independently

Strong understanding of user-centred design and Agile delivery

Experience working within multidisciplinary teams

Confident conducting usability testing, interviews and other research methods

Ability to turn complex research findings into clear insights and recommendations

Strong stakeholder engagement and communication skills

Experience working with sensitive, complex or high-profile services would be beneficial

Previous Home Office, Central Government or GDS experience would be advantageous

Understanding of the GDS Service Standard and accessibility requirements would be beneficial

Active SC clearance is required for this role.