IT Technician

IT Technician

Location: Swindon Hybrid field-based & helpdesk support Salary: Up to £32,000 + Benefits Benefits: 25 days holiday, pension, mileage expenses, training & development, sick pay, free parking and more.

Our client, a leading managed IT services provider, is looking for an IT Technician to join their growing support team.

This is a varied role that combines field-based support across both education and commercial clients with remote helpdesk support, giving you exposure to a broad range of technologies and environments. No two days are the same, you could be resolving technical issues on-site at a primary school one day and supporting a commercial customer from the helpdesk the next.

This is an excellent opportunity for someone who enjoys hands-on IT support, building strong customer relationships, and working across multiple client environments while developing their technical skills.

What you'll do

• Provide 1st and 2nd line IT support for education and commercial customers.

• Deliver a mixture of on-site field support and remote helpdesk support.

• Troubleshoot hardware, software, networking and AV issues.

• Support Windows 10/11, macOS, Microsoft 365, Intune, Active Directory and cloud services.

• Install, configure and image desktops, laptops, iPads and other devices.

• Manage user accounts, onboarding and offboarding activities.

• Perform routine system maintenance, antivirus checks and security monitoring.

• Maintain accurate documentation, asset records and helpdesk tickets.

• Liaise with third-party suppliers to resolve technical issues efficiently.

• Manage your own support queue, ensuring tickets are resolved professionally and within agreed SLAs.

You'll work closely with internal engineers, the helpdesk team and a wide variety of clients, delivering a high standard of technical support while ensuring technology remains reliable, secure and fit for purpose.

What we're looking for

• Minimum 2 years' experience in an IT support role.

• Strong knowledge of Windows 10/11, macOS and Microsoft 365.

• Experience with Active Directory, Intune and printer support.

• Good understanding of wired and wireless networking.

• Excellent troubleshooting and customer service skills.

• Strong organisational skills with the ability to manage your own workload.

• Professional communication skills and confidence working with a diverse client base.

• A proactive approach with a willingness to learn and develop.

• Full UK driving licence and access to your own vehicle.

Desirable experience

• VLANs, VPNs and QoS.

• Backup solutions and monitoring.

• Cloud-managed antivirus and anti-spam platforms.

• Network cabling.

• Basic server administration.

Why join?

• Enjoy a varied role supporting both education and commercial organisations.

• Gain experience across field engineering and helpdesk support.

• Join a collaborative and growing IT services business with a strong team culture.

• Access ongoing training and genuine career progression opportunities.

• Benefit from 25 days' holiday, pension, sick pay, mileage expenses, company events, employee discounts and free parking.

Apply now to join a growing IT team where you'll develop your technical expertise while supporting a diverse range of customers.