IT Support Engineer - Audio & Visual Specialist

IT Support Role - Audio & Visual Specialist

My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. You will be amid level IT support professional ideally with 2-5 years of relevant, recent support experience

The role also includes an element of Audio/Visual support so you must also have experience of setting up screens, projectors, speakers, conference rooms etc (Ideally with Jabra/Logitech hardware)

The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith

Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines

Essential Skills

• Minimum 2 years desktop support experience

• Specific Audio/Visual set up and support experience

• Used to working in a corporate environment

• A strong communicator with great personable skills used to dealing with 3rd party vendors

• Can handle a large quantity of tickets in an organised and efficient manner

• Educated to degree level

• Demonstrated proficiency installing and supporting Windows 10/11.

• Experience installing and supporting Mac OS.

• Demonstrate an understanding of basic Networking concepts includingTCP/IP.

• Knowledge of Jabra/Logitech hardware/applications is preferred

• Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures

• Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment

• Experience of configuring and troubleshooting Apple and Samsung mobile devices

• Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc.

We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.