IT Support Analyst

IT Support Analyst - York ( 30,000, 4 Days Onsite)

Location: York (4 days onsite) Salary: 30,000

Join a growing IT team providing 1st and 2nd line support across a diverse technology environment. This is an excellent opportunity for someone looking to develop their technical skills while supporting users, maintaining systems, and contributing to IT improvement projects.

Key Responsibilities

• Provide 1st and 2nd line support for hardware, software, and user access issues.

• Log, prioritise and resolve service requests and incidents.

• Configure and deploy laptops, devices, and user accounts.

• Support Microsoft environments, endpoint management, and routine system maintenance.

• Assist with device rollouts, migrations, upgrades, and other IT projects.

• Escalate complex issues where necessary and follow support best practices.

• Contribute to IT documentation and knowledge sharing.

Skills & Experience

• Experience in a 1st/2nd Line Support or IT Service Desk role.

• Strong Microsoft troubleshooting skills across desktop and server environments.

• Basic networking knowledge.

• Exposure to Azure, Intune, and Microsoft Defender.

• Good understanding of IT support processes and ticketing systems.

• Strong communication and problem-solving skills.

• Organised, proactive, and keen to develop a career within IT.

Ideal Candidate

• Customer-focused with a positive attitude.

• Comfortable working in a fast-paced support environment.

• Able to prioritise workload and work collaboratively within a team.

• Enthusiastic about learning new technologies and progressing technically.

A great opportunity for an aspiring IT professional to gain hands-on experience across infrastructure, support, and project delivery in a supportive environment.