IT Operations Manager

IT Operations Manager

Leeds + Hybrid

Up to 70,000

Your new role

We are seeking an experienced and proactive IT Operations Manager to lead and develop our IT function. This is a key hands-on role within the firm, responsible for ensuring our systems, infrastructure, and security are robust, compliant and aligned with the business's strategic goals.

You'll oversee the day-to-day running of IT operations, manage a small team, and play a central role in driving efficiencies, supporting colleagues, and implementing secure and future-focused technology solutions.

This is an excellent opportunity to take ownership of a critical function within a forward-thinking firm. You'll have the chance to shape the IT strategy, lead meaningful improvements, and make a real impact across the organisation.

Responsibilities

Oversee the daily operations of the firm's network and hybrid server infrastructure

Ensure IT systems are aligned with current and future business needs

Manage IT budgets, forecasting, and cost-effectiveness across the function

Lead on IT risk management, disaster recovery, and backup processes

Implement and maintain network, data, and communications security

Maintain Cyber Essentials Plus (CE+) accreditation

Provide second and third-line support across hardware, operating systems, software, telephony and printing

Manage Microsoft Azure and Microsoft 365 environments

Oversee reporting and data insights (including audit logs, SQL, Excel and Power BI)

Maintain and enhance the firm's PMS, including workflows, forms and documents

Manage telephony systems (3CX) and mobile communications

Lead and support two members of the IT team

Manage supplier relationships, contracts, and procurement planning

Develop and maintain hardware lifecycle planning (3-5 years)

Deliver and manage internal IT-related training (including PMS, AML and cyber security)

Review, update and enforce IT policies and procedures in line with legal and regulatory requirements

Maintain accurate hardware, software and licensing audits

Work closely with internal stakeholders to provide reporting and usage insights

Experience needed

We are looking for someone with a strong technical background and a hands-on, solutions-focused approach. Ideally, you will have experience working within a legal or professional services environment and be comfortable balancing operational delivery with strategic input.

Experience with Partner for Windows (P4W) case management system would be advantageous, and managing Cyber Essentials audits including Cyber Essentials Plus is required.

Microsoft Server (2025, 2022, 2019)

Microsoft environments: Azure (including AVD), Intune, Entra, Microsoft 365

LAN/WAN infrastructure knowledge

SQL database management

Hosted telephony systems

Managing third-party suppliers and contracts

IT service management (ITSM)

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