Internal Sales Rep

Internal Sales Representative Location: Chester (Hybrid Working Available) Salary: 26,000 per annum + Bonus Scheme Hours: Full-Time, 35 hours per week (including a half-day finish on Fridays)

About the RoleWe are recruiting on behalf of our client for an enthusiastic and customer-focused Internal Sales Representative to join a well-established business within the building products industry.

This is an excellent opportunity for someone with previous internal sales or customer service experience who enjoys building long-term relationships, generating new business and delivering exceptional customer service.

Working as part of a collaborative commercial team, you will manage your own customer portfolio, identify new business opportunities and support customers throughout the sales process while working closely with external sales colleagues.

Key Responsibilities

• Manage and develop a portfolio of customers across the UK.

• Generate new business through proactive outbound sales calls and follow-up activity.

• Build strong relationships with existing and prospective customers.

• Prepare and issue quotations in line with pricing guidelines.

• Work closely with the external sales team to deliver a seamless customer experience.

• Identify opportunities to increase sales across the full product range.

• Meet agreed sales targets, customer growth objectives and margin expectations.

• Deliver a professional, knowledgeable and personalised service to every customer.

• Support the order processing function during busy periods when required.

Sales Administration

• Handle customer enquiries via telephone and email in a professional and timely manner.

• Process orders accurately and keep customers updated throughout the order process.

• Liaise with internal departments to ensure orders, deliveries and customer requirements are met.

• Resolve customer queries efficiently, escalating issues where appropriate.

• Maintain accurate customer records and update internal systems.

• Support colleagues and contribute to a positive team environment.

• Develop knowledge across the wider team to provide cover where required.

Key Performance Indicators

• Achievement of sales volume and profit margin targets.

• Growth of existing customer accounts.

• Development of new customer relationships.

• Increase in sales across the wider product range.

• Timely turnaround of customer quotations.

• Delivery of excellent customer service standards.

Skills & ExperienceEssential

• Previous experience within an Internal Sales, Sales Support or Customer Service role.

• Excellent communication and relationship-building skills.

• A proactive and motivated approach to sales and customer service.

• Strong organisational skills with the ability to manage multiple priorities.

• Good IT skills, including Microsoft Teams, Excel, Word and Outlook.

• Ability to work independently while contributing to a team environment.

Desirable

• Experience within the construction, building materials or builders' merchant sector.

• Knowledge of ERP systems such as AS400.

• Understanding of UK geography and customer territories.

• Knowledge of builders' merchants, buying groups and national distributors.

Experience Required

• Minimum of one year's experience within a customer service or internal sales environment.

• Proven ability to develop strong working relationships with customers and colleagues.

• Experience using initiative to improve customer service and sales performance.

What's on Offer

• Salary of 26,000 per annum .

• Attractive bonus scheme .

• Hybrid working based from the Chester office.

• Full-time position working 35 hours per week .

• Early finish every Friday.

• Ongoing training and development opportunities.

• Friendly and supportive team environment.

• Opportunity to build a long-term career within a successful and growing business.