Income Recovery Officer

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

• Lead on rent accounts and be the point of contact for tenants for queries

• Maximise income recovery through intervention

• Follow landlord approved escalation processes and procedures

• Hit personal and team KPI's and help with the take-up of Universal Credit Requirements:

• Knowledge of income management and relevant housing legislation

• Understanding of welfare benefits and use of financial records and IT systems

• Strong customer service and working well in a team environment

• Ability to communicate effectively with both internal and external stakeholders If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.