Head of IT Service Improvement

Head of IT Service Improvement London Hybrid (Flexible Office Attendance) Up to 95,000 + Generous Non-Contributory Pension + Excellent Holiday 2-Year Fixed Term Contract

We're supporting an organisation embarking on a significant technology transformation and are looking for an experienced Head of IT Service Improvement to join on a two-year fixed-term contract.

Reporting to the Director of Information Services, you'll act as a trusted delivery partner, leading a portfolio of strategic IT service improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation.

You'll lead initiatives including:

• ITIL 4 and IT Service Management improvement

• Cyber Security enhancement

• IT Disaster Recovery and Operational Resilience

• Supplier rationalisation and MSP transition

• Service governance and continual improvement

• Target Operating Model development

• Infrastructure and technology modernisation Working closely with senior stakeholders, you'll bring structure, pace and hands-on delivery to complex change programmes while ensuring improvements are embedded and deliver lasting value.

About You

We're looking for someone with experience delivering large-scale IT service improvement and transformation programmes, including:

• IT Service Management (ITIL)

• Infrastructure transformation

• Cyber Security

• Disaster Recovery

• Supplier and vendor management

• IT operating model or service improvement initiatives

• Executive stakeholder management

• Delivery within complex or regulated environments You'll be equally comfortable challenging constructively, influencing senior stakeholders and rolling your sleeves up to drive delivery.

What's on Offer?

• Up to 95,000 base

• Generous non-contributory pension

• Excellent annual leave

• Hybrid working